Mack warranty?

• I noticed when reviewing my shots that the last 10 or so were neon in their exposure. My crane was bright pink and blue - it is hard to even describe, but it was florescent.

• I decided to take a few more shots to see how they would come out and the camera wouldn't take the shot. Through the viewfinder the bars under the exposure level kept moving in from outside to inside - never had that happen before. I switched gig card and when I take the shot the shutter shuts and goes black and then won't open up. When I turn off the camera the LCD monitor on top of the camera - the battery light, the picture counter and the bar under the exposure level stays on - In order to get a blank screen I have to take out the battery and reinsert the battery. When I try to take a new picture - i just notice that when I take press the shutter release button half way the exposure bar in the view finder the outside boxes light up, then the next bars to the middle until the center box lights up and then goes dark - every time I repress it happens again.

Sallie Jo said:

Hi - my D30 is sick and I did get several posts after decribing the
problem that I should send it to Canon. Since this was a
refurbished model I got the two year Mack warranty. Has anybody
sent their digital slr into them? I am looking for feedback to see
if I should bite the bullet and instead send it to Canon. Thanks

My original post describing the problem:

Today my D30 started out ok, but I think it is sick now and I would
appreciate any feedback or advice.

• I noticed when reviewing my shots that the last 10 or so were

neon in their exposure. My crane was bright pink and blue - it is
hard to even describe, but it was florescent.

• I decided to take a few more shots to see how they would come out

and the camera wouldn't take the shot. Through the viewfinder the
bars under the exposure level kept moving in from outside to inside

• never had that happen before. I switched gig card and when I take

the shot the shutter shuts and goes black and then won't open up.
When I turn off the camera the LCD monitor on top of the camera -
the battery light, the picture counter and the bar under the
exposure level stays on - In order to get a blank screen I have to
take out the battery and reinsert the battery. When I try to take a
new picture - i just notice that when I take press the shutter
release button half way the exposure bar in the view finder the
outside boxes light up, then the next bars to the middle until the
center box lights up and then goes dark - every time I repress it
happens again.

Click to expand...

Jim Dawson said:

Many of us are anxious to hear from someone with real results from
Mack. Most of us have just heard rumors about their warranty.
Please let the group know what you decide and how it turns out.

Thanks,
Jim Dawson

Sallie Jo said:

Hi - my D30 is sick and I did get several posts after decribing the
problem that I should send it to Canon. Since this was a
refurbished model I got the two year Mack warranty. Has anybody
sent their digital slr into them? I am looking for feedback to see
if I should bite the bullet and instead send it to Canon. Thanks

My original post describing the problem:

Today my D30 started out ok, but I think it is sick now and I would
appreciate any feedback or advice.

• I noticed when reviewing my shots that the last 10 or so were

neon in their exposure. My crane was bright pink and blue - it is
hard to even describe, but it was florescent.

• I decided to take a few more shots to see how they would come out

and the camera wouldn't take the shot. Through the viewfinder the
bars under the exposure level kept moving in from outside to inside

• never had that happen before. I switched gig card and when I take

the shot the shutter shuts and goes black and then won't open up.
When I turn off the camera the LCD monitor on top of the camera -
the battery light, the picture counter and the bar under the
exposure level stays on - In order to get a blank screen I have to
take out the battery and reinsert the battery. When I try to take a
new picture - i just notice that when I take press the shutter
release button half way the exposure bar in the view finder the
outside boxes light up, then the next bars to the middle until the
center box lights up and then goes dark - every time I repress it
happens again.

Click to expand...

Click to expand...

**** Ginkowski said:

Although I suspect Mack must have some satisfied customers the
experience one unlucky soul related to consumer advocate David
Horowitz and Mack's response to Mr. Horowitz certainly leaves me to
wonder about their integrity.

You will need to scroll and click to Mack Camera Repair:

http://www.fightback.com/byteback/writebackresults/letters/disservice.cfm

Click to expand...

Mike Eckstein said:

I also have a Mack warrenty on my D30...I hope I never have to use
it. At photo.net there are a few unhappy Mack customers...but I
suspect that is normal...I'm sure there are people who drop their
cameras and they try to get service on them and are
refused...another thing is complainers are more likely to complain
than are satisfied customers are likely to write a good report. My
feelings that if Mack were not somewhat reliable the major firms
like B&H and at the time Camera World would not use them because of
the heat their customers would apply to them...I hope I'm right if
I ever need the service.

Best of Luck!!!!

Click to expand...

Michael Eckstein said:

feelings that if Mack were not somewhat reliable the major firms
like B&H and at the time Camera World would not use them because of
the heat their customers would apply to them...I hope I'm right if
I ever need the service.

Click to expand...