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50D and sigma DG 500 Super Flash

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cpaul

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I just got my 50D the other day. I attached the Sigma DG 500 Super and I am not having a lot of success with the flash pictures. Some seem exposed right and others are way over exposed. I also noticed I couldn't use the flash adjustment +- on the camera to adjust the brightness of the flash because it did nothing. If you have the Sigma flash what settings are you suing on your flash to get the correct exposure?

thanks

--
http://www.pbase.com/cp73
350xt
17-40L
50 1.8
85 1.8
70-200 F4L
 
Yes. You need to send that flash to Sigma to update the firmware FREE for you.

It has been discussed on several forums about the problem with Canon 50D and the Sigma 500 series. It does work wonderful though with Canon 40D. When I get my 50D, i will need to send mine to Sigma too..

Mufutau
cpaul said:
I just got my 50D the other day. I attached the Sigma DG 500 Super
and I am not having a lot of success with the flash pictures. Some
seem exposed right and others are way over exposed. I also noticed I
couldn't use the flash adjustment +- on the camera to adjust the
brightness of the flash because it did nothing. If you have the Sigma
flash what settings are you suing on your flash to get the correct
exposure?

thanks

--
http://www.pbase.com/cp73
350xt
17-40L
50 1.8
85 1.8
70-200 F4L
Click to expand...
 
I have the same combination of camera and flash and would like to know if this upgrade is available in the UK. I can see no mention of it on the Sigma UK web site.

I've emailed Sigma but have yet to receive a reply. (Its early days, so I'm not accusing them of being slow to respond!!)
--
Doc_Croc
 
Make sure that that the Sigma EF 500 DG SUPER has on the back of it labelled EO - ETTL II otherwise it cannot be upgraded with the new firmware to support Canon 50D compatibility problem.

Mail the flash with a note for Canon 50D Compatibility and $10 Money Order for shipping the flash back to you. The upgrade fees is FREE.

Sigma Corporation of America
15 Fleetwood Court
Ronkonkoma, NY 11779

Tech Support: (631) 585 1144
Eastern Standard Time: 9AM to 5PM (Monday to Friday)
Customer Service: 800-896-7661

Hope this helps.

Mufutau
cpaul said:
I just got my 50D the other day. I attached the Sigma DG 500 Super
and I am not having a lot of success with the flash pictures. Some
seem exposed right and others are way over exposed. I also noticed I
couldn't use the flash adjustment +- on the camera to adjust the
brightness of the flash because it did nothing. If you have the Sigma
flash what settings are you suing on your flash to get the correct
exposure?

thanks

--
http://www.pbase.com/cp73
350xt
17-40L
50 1.8
85 1.8
70-200 F4L
Click to expand...
 
They've just upgraded my sigma ring flash to work with the 50D and I'm about to send off my DG500 super.

If you have the original purchase receipt its free otherwise its just over £30 (don't have the job sheet to hand so I can't be precise but think it was £33)

It took around 3 weeks round trip but the ringflash works fine now its back
 
Mine is an older Sigma DG 500 Super, without the ETTL II marking. Does this mean that it simply won't work with my 50D?
--
Alastair
http://anorcross.smugmug.com
Equipment in profile

 
Your flash will surely work with Canon 50D, it's just that the exposure will be off when you use the flash.. can be corrected in post processing though.
But there is no problem with Canon 40D.

Mufutau
Alastair Norcross said:
Mine is an older Sigma DG 500 Super, without the ETTL II marking.
Does this mean that it simply won't work with my 50D?
--
Alastair
http://anorcross.smugmug.com
Equipment in profile

Click to expand...
 
Sigma UK have responded to my email within 24 hours. They quote £5, to cover postage, if I have proof of purchase from new or £33.99 if I have no proof of purchase. Will take 2 to 3 weeks.
--
Doc_Croc
Doc_Croc said:
I have the same combination of camera and flash and would like to
know if this upgrade is available in the UK. I can see no mention of
it on the Sigma UK web site.

I've emailed Sigma but have yet to receive a reply. (Its early days,
so I'm not accusing them of being slow to respond!!)
--
Doc_Croc
Click to expand...
 
I emailed them about an update for mine and they claimed they weren't aware of any problems with the 500 super and that there was nothing they could do for me.

It constantly underexposes about 2-3 stops with my rebel xt, 20d and 40d.

But it's erratic, I can't just set compensation add forget it. I was constantly having to adjust it and often it would still underexpose even with +3 compensation.
mufutau55 said:
Mufutau
cpaul said:
I just got my 50D the other day. I attached the Sigma DG 500 Super
and I am not having a lot of success with the flash pictures. Some
seem exposed right and others are way over exposed. I also noticed I
couldn't use the flash adjustment +- on the camera to adjust the
brightness of the flash because it did nothing. If you have the Sigma
flash what settings are you suing on your flash to get the correct
exposure?

thanks

--
http://www.pbase.com/cp73
350xt
17-40L
50 1.8
85 1.8
70-200 F4L
Click to expand...
Click to expand...
 
mufutau55 said:
Your flash will surely work with Canon 50D, it's just that the
exposure will be off when you use the flash.. can be corrected in
post processing though.
But there is no problem with Canon 40D.
Click to expand...
Yes there is. And with the 20d and with the rebel xt.

Mine constantly underexposes and If I shoot with my 17-85 IS lens, the flash locks up and and the zoom head rattles until I turn it off and back on again.
mufutau55 said:
Mufutau
Alastair Norcross said:
Mine is an older Sigma DG 500 Super, without the ETTL II marking.
Does this mean that it simply won't work with my 50D?
--
Alastair
http://anorcross.smugmug.com
Equipment in profile

Click to expand...
Click to expand...
 
I have never had any problem on my Canon 20D and the XTi/400D and I use it about 95% on them withy various Canon, Tamron, Sigma and Tokina lens.

Mufutau
Robert J. Gonzalez said:
mufutau55 said:
Your flash will surely work with Canon 50D, it's just that the
exposure will be off when you use the flash.. can be corrected in
post processing though.
But there is no problem with Canon 40D.
Click to expand...
Yes there is. And with the 20d and with the rebel xt.

Mine constantly underexposes and If I shoot with my 17-85 IS lens,
the flash locks up and and the zoom head rattles until I turn it off
and back on again.
Click to expand...
 
Why not try call them on the number in my above email. I just called them this afternoon on the 800 number. My 500 DG SUPER is going for new firmware upgrade for the Canon 50D compatibility.. I will send it with $10 S/H tomorrow.
Just tell them you are using in on Canon 50D.

Mufutau
Robert J. Gonzalez said:
I emailed them about an update for mine and they claimed they weren't
aware of any problems with the 500 super and that there was nothing
they could do for me.

It constantly underexposes about 2-3 stops with my rebel xt, 20d and
40d.

But it's erratic, I can't just set compensation add forget it. I
was constantly having to adjust it and often it would still
underexpose even with +3 compensation.
Click to expand...
 
Robert J. Gonzalez said:
Yes there is. And with the 20d and with the rebel xt.

Mine constantly underexposes and If I shoot with my 17-85 IS lens,
the flash locks up and and the zoom head rattles until I turn it off
and back on again.
Click to expand...
Once in a while, I encouter the rattles in the zoom head, as if it's trying to zoom but got stuck. The flash doesn't work at all. After I turn it on and off a few times, the flash works fine again.
 
mufutau55 said:
Why not try call them on the number in my above email. I just called
them this afternoon on the 800 number. My 500 DG SUPER is going for
new firmware upgrade for the Canon 50D compatibility.. I will send it
with $10 S/H tomorrow.
Just tell them you are using in on Canon 50D.
Click to expand...
I know it's highly unlikely, but with my luck, it will come back ONLY working with the 50d (which I don't have yet)
mufutau55 said:
Mufutau
Robert J. Gonzalez said:
I emailed them about an update for mine and they claimed they weren't
aware of any problems with the 500 super and that there was nothing
they could do for me.

It constantly underexposes about 2-3 stops with my rebel xt, 20d and
40d.

But it's erratic, I can't just set compensation add forget it. I
was constantly having to adjust it and often it would still
underexpose even with +3 compensation.
Click to expand...
Click to expand...
 
Robert J. Gonzalez said:
mufutau55 said:
Your flash will surely work with Canon 50D, it's just that the
exposure will be off when you use the flash.. can be corrected in
post processing though.
But there is no problem with Canon 40D.
Click to expand...
Yes there is. And with the 20d and with the rebel xt.

Mine constantly underexposes and If I shoot with my 17-85 IS lens,
the flash locks up and and the zoom head rattles until I turn it off
and back on again.
Click to expand...
That's a different problem. If you follow the link to the Sigma page posted above, the firmware fix is for the 50D only.

--
Steve
 
Blue II said:
Robert J. Gonzalez said:
mufutau55 said:
Your flash will surely work with Canon 50D, it's just that the
exposure will be off when you use the flash.. can be corrected in
post processing though.
But there is no problem with Canon 40D.
Click to expand...
Yes there is. And with the 20d and with the rebel xt.

Mine constantly underexposes and If I shoot with my 17-85 IS lens,
the flash locks up and and the zoom head rattles until I turn it off
and back on again.
Click to expand...
That's a different problem. If you follow the link to the Sigma page
posted above, the firmware fix is for the 50D only.
Click to expand...
The firmware fix is for the listed sigma flash units.
Blue II said:
--
Steve
Click to expand...
 
Robert J. Gonzalez said:
Blue II said:
Robert J. Gonzalez said:
mufutau55 said:
Your flash will surely work with Canon 50D, it's just that the
exposure will be off when you use the flash.. can be corrected in
post processing though.
But there is no problem with Canon 40D.
Click to expand...
Yes there is. And with the 20d and with the rebel xt.

Mine constantly underexposes and If I shoot with my 17-85 IS lens,
the flash locks up and and the zoom head rattles until I turn it off
and back on again.
Click to expand...
That's a different problem. If you follow the link to the Sigma page
posted above, the firmware fix is for the 50D only.
Click to expand...
The firmware fix is for the listed sigma flash units.
Click to expand...
No kidding, but it says it is only needed for the 50D.

From http://www.sigma-photo.com/news/news.asp?nID=3451:
"Please notice that this problem occurs with the EOS 50D D-SLR camera only."

--
Steve
 
Blue II said:
Robert J. Gonzalez said:
Blue II said:
Robert J. Gonzalez said:
mufutau55 said:
Your flash will surely work with Canon 50D, it's just that the
exposure will be off when you use the flash.. can be corrected in
post processing though.
But there is no problem with Canon 40D.
Click to expand...
Yes there is. And with the 20d and with the rebel xt.

Mine constantly underexposes and If I shoot with my 17-85 IS lens,
the flash locks up and and the zoom head rattles until I turn it off
and back on again.
Click to expand...
That's a different problem. If you follow the link to the Sigma page
posted above, the firmware fix is for the 50D only.
Click to expand...
The firmware fix is for the listed sigma flash units.
Click to expand...
No kidding, but it says it is only needed for the 50D.
Click to expand...
And there's no reason to believe that it COULDN'T fix the problem I'm having.
Blue II said:
From http://www.sigma-photo.com/news/news.asp?nID=3451:
"Please notice that this problem occurs with the EOS 50D D-SLR camera
only."

--
Steve
Click to expand...
 
Robert J. Gonzalez said:
Blue II said:
Robert J. Gonzalez said:
Blue II said:
Robert J. Gonzalez said:
mufutau55 said:
Your flash will surely work with Canon 50D, it's just that the
exposure will be off when you use the flash.. can be corrected in
post processing though.
But there is no problem with Canon 40D.
Click to expand...
Yes there is. And with the 20d and with the rebel xt.

Mine constantly underexposes and If I shoot with my 17-85 IS lens,
the flash locks up and and the zoom head rattles until I turn it off
and back on again.
Click to expand...
That's a different problem. If you follow the link to the Sigma page
posted above, the firmware fix is for the 50D only.
Click to expand...
The firmware fix is for the listed sigma flash units.
Click to expand...
No kidding, but it says it is only needed for the 50D.
Click to expand...
And there's no reason to believe that it COULDN'T fix the problem I'm
having.
Click to expand...
If it were a firmware issue, then everyone would have the problem. Good luck in your pursuit, however.

--
Steve
 
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