New HD not recognized

Walt Burville · Jul 27, 2002

Ok Gentlemen, I need some help. My new West. Dig 120 gig (8 meg buffer) Caviar harddrive appears in "Device Manager" ("This device working properly") but I can't get access to it in "My Computer". System: HP Kayak Intel PII 800 mh, 750 mb ram, Ultra ATA-66 controller supports up to four IDE devices.

Devices: 1 SCSI hd (bootable), 2 CD-Rom (IDE), 1 HD (IDE), and now 1 more new HD (IDE). I did previously have a ZIP drive installed and all was working ok. However, with the additional IDE HD, so I didn't exceed 4 IDE devices, I uninstalled the ZIP and unplugged it. I also have "uninstalled" the new device and let Win 2000 reinstall it.

I have not formated nor partitioned the new WD HD, simply plugged it in using the master connector on the primary IDE cable and set its jumper to master. The existing IDE HD is left unchanged using the slave plug on the primary IDE cable and jumper set to slave. The Set-up utility (on boot-up) sees this cable as the primary and the CD devices as the secondary.

Also, the Set-up utility says the new HD is 65.5 gig whereas it is supposed to be 120 gig. Also, Set-up is not set for plug and play, however, because device manager says the HD is working properly, I presume it is installed. (I never saw a screen that said "Windows has detected a new device and will now install it")

Advice appreciated, with thanks.

Second issue: Once operating, I plan to partition this new HD (is is fast, IDE, 7200 rpm with a 8 mg buffer). I also have a SCSI HD. I want to optimize the speed of PhotoShop. On which drives should I put 1) PS program, 2) scratch disk, and 3) the image files (30-50 mb) for fastest service.
Walt B

Simone Ueberwasser · Jul 28, 2002

How about your BIOS? Older BIOS do not support large disks.

Walt Burville said:
Ok Gentlemen, I need some help. My new West. Dig 120 gig (8 meg
buffer) Caviar harddrive appears in "Device Manager" ("This device
working properly") but I can't get access to it in "My Computer".
System: HP Kayak Intel PII 800 mh, 750 mb ram, Ultra ATA-66
controller supports up to four IDE devices.
Devices: 1 SCSI hd (bootable), 2 CD-Rom (IDE), 1 HD (IDE), and now
1 more new HD (IDE). I did previously have a ZIP drive installed
and all was working ok. However, with the additional IDE HD, so I
didn't exceed 4 IDE devices, I uninstalled the ZIP and unplugged
it. I also have "uninstalled" the new device and let Win 2000
reinstall it.
I have not formated nor partitioned the new WD HD, simply plugged
it in using the master connector on the primary IDE cable and set
its jumper to master. The existing IDE HD is left unchanged using
the slave plug on the primary IDE cable and jumper set to slave.
The Set-up utility (on boot-up) sees this cable as the primary and
the CD devices as the secondary.
Also, the Set-up utility says the new HD is 65.5 gig whereas it is
supposed to be 120 gig. Also, Set-up is not set for plug and play,
however, because device manager says the HD is working properly, I
presume it is installed. (I never saw a screen that said "Windows
has detected a new device and will now install it")

Advice appreciated, with thanks.

Second issue: Once operating, I plan to partition this new HD (is
is fast, IDE, 7200 rpm with a 8 mg buffer). I also have a SCSI HD.
I want to optimize the speed of PhotoShop. On which drives should
I put 1) PS program, 2) scratch disk, and 3) the image files (30-50
mb) for fastest service.
Walt B

jtgraphics · Jul 28, 2002

I'll assume that jumpers and bios settings are all correct first.

A few things to check, 1 check and make sure the bios supports a drive that large on the IDE controller. If not you should check if their is a new bios flash that updates so it can se it or will need to use the Disk Management program.

Next to gain access to it in My Computer, it shows but you cant mount it, you need to go to My Computer / Control Panel / Administrative Tools / Computer Management / Disk Management Right Mouse on the drive and Mark it Active or Format it. Win2k may not access it till you do this.

JTGraphics
http://www.jtgraphics.net/all_digital.htm

Walt Burville said:
Ok Gentlemen, I need some help. My new West. Dig 120 gig (8 meg
buffer) Caviar harddrive appears in "Device Manager" ("This device
working properly") but I can't get access to it in "My Computer".
System: HP Kayak Intel PII 800 mh, 750 mb ram, Ultra ATA-66
controller supports up to four IDE devices.
Devices: 1 SCSI hd (bootable), 2 CD-Rom (IDE), 1 HD (IDE), and now
1 more new HD (IDE). I did previously have a ZIP drive installed
and all was working ok. However, with the additional IDE HD, so I
didn't exceed 4 IDE devices, I uninstalled the ZIP and unplugged
it. I also have "uninstalled" the new device and let Win 2000
reinstall it.
I have not formated nor partitioned the new WD HD, simply plugged
it in using the master connector on the primary IDE cable and set
its jumper to master. The existing IDE HD is left unchanged using
the slave plug on the primary IDE cable and jumper set to slave.
The Set-up utility (on boot-up) sees this cable as the primary and
the CD devices as the secondary.
Also, the Set-up utility says the new HD is 65.5 gig whereas it is
supposed to be 120 gig. Also, Set-up is not set for plug and play,
however, because device manager says the HD is working properly, I
presume it is installed. (I never saw a screen that said "Windows
has detected a new device and will now install it")

Advice appreciated, with thanks.

Second issue: Once operating, I plan to partition this new HD (is
is fast, IDE, 7200 rpm with a 8 mg buffer). I also have a SCSI HD.
I want to optimize the speed of PhotoShop. On which drives should
I put 1) PS program, 2) scratch disk, and 3) the image files (30-50
mb) for fastest service.
Walt B

Walt Burville · Jul 28, 2002

Thanks, guys. My daughter says I'm a dork. On rare occassions, today is one, I feel like one.

I didn't realize that a new HD needed to be formated, although I installed one in another computer several years ago. So I: applied signature, chose master vs slave, chose partition vs volume, chose basic vs dynamic, chose NTFS vs Fat or Fat32, formated, chose the new HD as my scratch disk (5 gig which gives me cluster size of 4kb vs 8kb and I still don't know if that was a good choice but it's done now and probably won't matter much now anyway) for PhotoShop. None of these choice is clear in MS help. So I spent 3-4 hours searching MS help, Western Digital tech sheets and faq, and PS help. When you're ignorant, it takes longer. But I don't want to be a computer geek, just a darn good photographer. Why must I be both? I'd rather be sipping my lemonaide on the back porch.

WB

jtgraphics wrote:
Mark it Active or Format it. Win2k may not

jtgraphics said:
access it till you do this.

JTGraphics
http://www.jtgraphics.net/all_digital.htm

Walt Burville · Jul 28, 2002

Response to James, who emailed me:

Gee, James, I sure appreciate your suggestions. You hit the nail on the head. I finally got it set up (see my forum post, just a few minutes ago). However, I don't think I chose to create an Extended partition, but then again, maybe it would't let me do anything but for the second partion. Seems to work ok. I loaded a 130mb image onto the HD and PS opened it in 1/2 a snap. Much improved, but I haven't really worked with it yet.

Question, my HP manual says the IDE controller will support up to 4 IDE devices. I have 2-cd roms, 2-HDs, and the A drive floppy. I disconnected the Zip to install the HD. So I count 5 IDE devices, and they seem to work. Can I reconnect the ZIP (rarely if ever used)?

Question 2. My new 1394 + usb combo card installed in a PCI port previously used by a SCSI card is not being recognized. I'm also getting an alert in Device Manager that says "DEC 21152 PCI to PCI bridge" "This device cannot find enough free resources that it can use. (Code 12) If you want to use this device, you will need to disable one of the other devices on this system. Click Troubleshooter to start the troubleshooter for this device."

Is this because something is set to recognize the previous card and I've installed a new one?

Thanks, James. It sure is nice to have some help out there. I'll try to have my email address visible at the forum, or is it availble only to registered members? I just recently registered. Why not do it yourself?

Walt B

Leonard Paris · Jul 28, 2002

Walt Burville said:
Question, my HP manual says the IDE controller will support up to 4
IDE devices. I have 2-cd roms, 2-HDs, and the A drive floppy. I
disconnected the Zip to install the HD. So I count 5 IDE devices,
and they seem to work. Can I reconnect the ZIP (rarely if ever
used)?

Floppy drives don't count as ide devices. You won't be able to reconnect the ZIP drive without disconnecting a HD or CD drive.

Walt Burville said:
Question 2. My new 1394 + usb combo card installed in a PCI port
previously used by a SCSI card is not being recognized. I'm also
getting an alert in Device Manager that says "DEC 21152 PCI to PCI
bridge" "This device cannot find enough free resources that it can
use. (Code 12) If you want to use this device, you will need to
disable one of the other devices on this system. Click
Troubleshooter to start the troubleshooter for this device."

I'd first check to see if Plug-n-Play OS is set to yes in bios.

Next I'd check your resources in device manager. To get there, Right-Click 'MyComputer' then 'Manage' then select 'device manager'. Then chose 'view' at the top and 'resources by type'. Check to see if you have an available IRQ. If not, you'll need to remove one of your devices.

Walt Burville said:
Is this because something is set to recognize the previous card and
I've installed a new one?

Normally no. If you don't see your old SCSI card, it's not using the resources. If you are, Right click at the top where your computer's name is and choose 'scan for hardware changes' to make sure what you're viewing is the most recent data.

I was wondering why you chose to discard the SCSI controller? Most recent SCSI controllers can support 15 devices at a minimum. (scanners, hard drives, cdroms, etc...).

Walt Burville · Jul 28, 2002

After installing the SIIG 1394 + USB card I'm getting an alert in Device Manager that says "DEC 21152 PCI to PCI bridge" "This device cannot find enough free resources that it can use. (Code 12) If you want to use this device, you will need to disable one of the other devices on this system. Click Troubleshooter to start the troubleshooter for this device." The alert disapears when I uninstall.

Leonard: I have now enabled Plug n Play in bios. All IRQs shown in the list are taken up, some shared with other devices. IRQs not on the list are #2,5,7,10,11,16, and above 20. I uninstalled the Adaptec PCI SCSI card because I needed the slot for the 1394 card. The motherboard has an Adaptec SCSI controller on board, but I could not get it to work 2 years ago (probably because I didn't know to remove the on-board terminator).

So, it appears that the conflict is not associated with SCSI. In device manager Resources, the Resource Setting/Resource Type/Input-output Range / Change Settings is greyed out. Can't change the conflicted range. The conflicting device list is: "Input/Output Range 9000 - 9FFF used by: Intel(r) 82840 Processor to AGP Controller" yet that AGP controller does not use that I/O range. When I search for other devices using the same memory range (9000-9FFF) I can't find any other device using the range. The Change Settings button for the AGP controller is also greyed out.

Any ideas? Walt B

Leonard Paris · Jul 31, 2002

Walt Burville said:
After installing the SIIG 1394 + USB card I'm getting an alert in
Device Manager that says "DEC 21152 PCI to PCI bridge" "This device
cannot find enough free resources that it can use. (Code 12) If you
want to use this device, you will need to disable one of the other
devices on this system. Click Troubleshooter to start the
troubleshooter for this device." The alert disapears when I
uninstall.

Certain models of computers have problems with the above card.

Like the HP Vectra series of computers using certain chipsets...
What make of computer do you have? What OS are you using?
What is SIIGs model number for the card?
(certain models are not specifically supported for certain OSs)

Walt Burville said:
Leonard: I have now enabled Plug n Play in bios. All IRQs shown
in the list are taken up, some shared with other devices. IRQs not
on the list are #2,5,7,10,11,16, and above 20. I uninstalled the
Adaptec PCI SCSI card because I needed the slot for the 1394 card.
The motherboard has an Adaptec SCSI controller on board, but I
could not get it to work 2 years ago (probably because I didn't
know to remove the on-board terminator).

IRQs 5,7,10,11 Should be fine, but I didn't see a list at SIIG stating the IRQs the card can actually use. (some cards are limited)

Have you tried removing the device from the device manager and having the OS detect it upon your next boot since you turned on Plug n Play?

Try changing the PCI slot the card is in, many PCI devices are quirky about the slot they are in. Usually the quirky devices will only work in either the 1st or 2nd slot after your AGP slot.

Walt Burville said:
So, it appears that the conflict is not associated with SCSI. In
device manager Resources, the Resource Setting/Resource
Type/Input-output Range / Change Settings is greyed out. Can't
change the conflicted range. The conflicting device list is:
"Input/Output Range 9000 - 9FFF used by: Intel(r) 82840 Processor
to AGP Controller" yet that AGP controller does not use that I/O
range. When I search for other devices using the same memory
range (9000-9FFF) I can't find any other device using the range.
The Change Settings button for the AGP controller is also greyed
out.

Correct on the greyed out parts on most motherboard resources. (you don't want to change these, trust me)

Walt Burville said:
Any ideas? Walt B

The best suggestion without knowing the model number would be a combination of two things above...

Step 1) Remove device from device manager
Step 2) Change the PCI slot the firewire card is currently located in

One other thing you can try is to find a setting in your bios that says 'Reset Config Data' or 'Reset Configuration Data on next boot' depending on the make of your bios. This should allow the motherboards plug n play to re-distribute IRQs and I/O addresses based on the new config.

Hope this helps.

Leonard (Sorry I couldn't respond sooner, been out of state. Will be again for 3 days.)

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New HD not recognized

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