B&H updated from Backorder to Processing

ixo · Dec 17, 2008

How can one even place an order? I don't get it. Their site won't even let you.

Also, I don't like how they charge your card immediately, even if they don't have the item. Let's say it doesn't come in stock for 2 months. They have your $3,000. to invest and do whatever they want with for those 2 months. Meanwhile, you're money is tied up. Most stores charge when they ship, why doesn't B&H?

Robert Sheldon · Dec 18, 2008

Mediahound said:
How can one even place an order? I don't get it. Their site won't
even let you.

Also, I don't like how they charge your card immediately, even if
they don't have the item. Let's say it doesn't come in stock for 2
months. They have your $3,000. to invest and do whatever they want
with for those 2 months. Meanwhile, you're money is tied up. Most
stores charge when they ship, why doesn't B&H?

If you had taken the time to read the other posts in this thread you would have seen the answer to your questions. But just to save you the trouble, B&H:

1. Does not take preorders. They will only sell a product when they have it in stock or have reliable information from a vendor that they will have it in a short time. In this particular case the shipment information Canon provided B&H was wrong and that is why it is taking longer than normal to fill the orders. You can not order now because B&H does not have any 5D2s in stock and Canon has not given them firm shipment information on the next shipment (if they believe it again).

2. Charging the card immediately is no problem normally (see above) and it does stop (well, maybe slow down) those that do multiple orders and then cancel after they receive the first one. Plays havoc with a stock system and costs money in personnel time, sipping costs (if not caught in time), etc.
--
Bob Sheldon
Photo Gallery at
http://www.bobsheldon.com

pbolton · Dec 18, 2008

mine did come, remembered to bring in a lens but not a memory card.... shot a few pics using EOS utility instead of having lunch and they look impressive---

ixo · Dec 18, 2008

It's in stock right now at B&H.

ixo · Dec 18, 2008

Nevermind, I reloaded the page and poof, out of stock again. I did manage to get an order in though.

ixo · Dec 18, 2008

B&H really sucks. Just received an email:

"You recently placed an order for the following item(s)

Canon 5d MKII

We regret to inform you that due to a system error the ordered merchandise is not in stock.

We apologize for this inconvenience.

You may leave your order active and we will ship your order as soon as the products become available, or you may cancel the order and receive a full refund.

If you wish to cancel your order or to be updated on the status of your order, please call us at 800-221-5743/212-239-7765 or send an e-mail to Customer Service [email protected] with your order number (see above).

We regret this inconvenience and look forward to serving you in the future."

John Rausch · Dec 18, 2008

They were taking orders this morning and that means they know they have a shipment coming and they know it will arrive soon. They probably made an incorrect setting on the site. Unless you can find some obscure dealer that happens to have one in stock, I doubt you will get one any quicker than your open order at B&H -- unles you canceled out of frustration. My guess -- before Christmas.
--
John Rausch

ixo · Dec 18, 2008

Isn't it 'false advertising' or something to list 'in stock' when it's not really in stock?

That lures people into placing an order only to be mislead. It even showed a delivery date and everything for my order. Only after they took my money, did I receive an email saying basically, "Well actually, we lied, we don't have the item but thanks for paying us for it anyway."

Robert Sheldon · Dec 18, 2008

Mediahound said:
Isn't it 'false advertising' or something to list 'in stock' when
it's not really in stock?

That lures people into placing an order only to be mislead. It even
showed a delivery date and everything for my order. Only after they
took my money, did I receive an email saying basically, "Well
actually, we lied, we don't have the item but thanks for paying us
for it anyway."

Excuse me, this was an error and they said so. Life happens.
--
Bob Sheldon
Photo Gallery at
http://www.bobsheldon.com

ixo · Dec 18, 2008

Why should the customer have to suffer at the hands of their mistake? They accepted the order, took the money and now cannot see it through.

Meanwhile, I have a good for nothing $2,699. charge on my credit card that will take days to get credited back.

This problem would be solved if they simply didn't charge the credit card until shipping out. In that case, I wouldn't be such a victim at B&H's hands because I would have only been charged if I was actually going to receive the goods.

robbgood · Dec 18, 2008

I can understand your frustration with B&H charging and not delivering, the past 2 days I've been debating should I stay on their list or forget it till the shipments get more regular.Fortunately they came thru yesterday. Here's my take: If I were to cancel, I'd expect an immediate reverse of charges on my credit card. NOTHING SHIPPED. If I return an item to a local store they run my card and give credit on that card for the purchase amount. I don't understand B&H taking days to credit an account that i've been reading about in these threads, not sure if thats true.

John Rausch · Dec 21, 2008

Like I and many others have said, if B&H takes you order, they have stock coming real soon to fill it. A B&H salesperson advised me to call starting last Thursday morning. Based on the comments of MediaHound, we probably ordered at nearly the same time. Yesterday, my order was upgraded from free 3-day shipping to free next day air and today, I received an email that it has shipped along with a tracking number. Quite a nice holiday gesture from B&H.

There are so many comments on this forum about B&H charging your credit card prior to shipping, but I think it is a fair policy. They used to make the charge months ahead but now only take an order when they know they can fill it post haste. B&H has had my business for many years, even though they don't always have the best price.

--
John Rausch

henryp · Dec 22, 2008

robbgood said:
I don't understand B&H taking days to credit an account that
i've been reading about in these threads, not sure if thats true.

When we process a credit/refund federal UCC regs permit each bank in the chain from ours to your some time (more than a day) before that bank has to kick the transaction to the next bank in the chain.

I do not know why purchases are tapped immediately and refunds travel on the back of a turtle, but they do and it's not our doing and there seems to be nothing you or we can do about it.

--
Henry Posner
B&H Photo-Video

henryp · Dec 22, 2008

Mediahound said:
B&H really sucks. Just received an email:

We regret and apologize for this situation and for the distress it has caused. I am unable to ID you or the transaction from the info in your forum profile, but if you wish, e-mail me and I will see what is what. Again, our apologies.

--
Henry Posner
B&H Photo-Video

robbgood · Dec 22, 2008

--Thanks for clarifying Henry.Those damn bankers. By the way B&H blew the shipping on my 5DMKII, suppose to be UPS 2day Air(that's what I paid for) but it was shipped

UPS Ground. A little disappointed but I'm sure B&H is swamped right now. B&H was great about apologizing and did not charge me any shipping (Refunded). I appreciate the gesture. Keep up the great service. My Canon will arrive any minute!
Robb Goodell

henryp · Dec 22, 2008

robbgood said:
--Thanks for clarifying Henry.Those damn bankers.

No argument from me.

robbgood said:
By the way B&H blew
the shipping on my 5DMKII, suppose to be UPS 2day Air (that's what I
paid for) but it was shipped
UPS Ground. A little disappointed but I'm sure B&H is swamped right
now. B&H was great about apologizing and did not charge me any
shipping (Refunded). I appreciate the gesture. Keep up the great
service. My Canon will arrive any minute!
Robb Goodell

We did and I am sorry, but glad to see it's resolved.

--
Henry Posner
B&H Photo-Video

Robert_Kaz · Dec 22, 2008

Same here, even if there was a slight problem, resolved fast and efficiently, would never buy from anyone else regardless.

Also you have the owner of such a large company in here answering gripes, please, tell me where else you would ever see such personal customer care!

Thank you Henry..

John Rausch said:
B&H has had my business for
many years, even though they don't always have the best price.

--
John Rausch

Robert Sheldon · Dec 22, 2008

Robert_Kaz said:
Also you have the owner of such a large company in here answering
gripes, please, tell me where else you would ever see such personal
customer care!

Thank you Henry..

I am sure Henry would like the promotion, but he is not the owner.
--
Bob Sheldon
Photo Gallery at
http://www.bobsheldon.com

henryp · Dec 23, 2008

Robert Sheldon said:
Robert_Kaz said:

Also you have the owner of such a large company in here answering
gripes, please, tell me where else you would ever see such personal
customer care!

Thank you Henry..

Click to expand...

I am sure Henry would like the promotion, but he is not the owner.

I am not the owner. I am currently the director of corporate communications.

--
Henry Posner
B&H Photo-Video

B&H updated from Backorder to Processing

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