Just received this from Dell

BillyBob · Jun 5, 2002

My S9000 was supposed to ship today. Got the following a couple of minutes ago:

--We have reviewed your order # 8XXXXXXXXX, and although we had anticipated
being able to ship your order sooner, we are experiencing an unexpected
delay. We will not be able to ship your order until 6/19/02. We apologize
for this inconvenience, and are doing everything we can to get your order
out to you as quickly as possible.

As always, you may cancel your order at any time prior to shipment by
calling 1-800-624-9897 ext. 66966 and we will promptly process a refund for
your order. Again, we apologize for any inconvenience, and will ship out
your order as soon as possible.

Thank you,

Dell software And peripherals

BillyBob

teufel88463 · Jun 5, 2002

stall tactics while the lawyers figure out what to do

BillyBob said:
My S9000 was supposed to ship today. Got the following a couple of
minutes ago:

--We have reviewed your order # 8XXXXXXXXX, and although we had
anticipated
being able to ship your order sooner, we are experiencing an
unexpected
delay. We will not be able to ship your order until 6/19/02. We
apologize
for this inconvenience, and are doing everything we can to get your
order
out to you as quickly as possible.

As always, you may cancel your order at any time prior to shipment by
calling 1-800-624-9897 ext. 66966 and we will promptly process a
refund for
your order. Again, we apologize for any inconvenience, and will
ship out
your order as soon as possible.

Thank you,

Dell software And peripherals

BillyBob

csidd · Jun 5, 2002

I got the same message. I will be happy to wait 'til late June for that printer for that price. Lawyers?? If you did not place an order for one too bad but I know Dell will ship mine. I've had delays with them before and they have delivered without talking to any lawyers.

Ken Phillips · Jun 5, 2002

Even with delays, Dell has always shipped everything I've ever ordered ... over 100 PCs, etc. I believe that even if this was a mistake on their part (and their disclaimer says they are NOT liable for typos!) that they will honor every order. I have one on order ... to go with the one that I already have!

grrick said:
BillyBob said:

My S9000 was supposed to ship today. Got the following a couple of
minutes ago:

--We have reviewed your order # 8XXXXXXXXX, and although we had
anticipated
being able to ship your order sooner, we are experiencing an
unexpected
delay. We will not be able to ship your order until 6/19/02. We
apologize
for this inconvenience, and are doing everything we can to get your
order
out to you as quickly as possible.

As always, you may cancel your order at any time prior to shipment by
calling 1-800-624-9897 ext. 66966 and we will promptly process a
refund for
your order. Again, we apologize for any inconvenience, and will
ship out
your order as soon as possible.

Thank you,

Dell software And peripherals

BillyBob

Click to expand...

Barbara Kovacs · Jun 5, 2002

Ken Phillips said:
grrick said:

BillyBob said:

My S9000 was supposed to ship today. Got the following a couple of
minutes ago:

--We have reviewed your order # 8XXXXXXXXX, and although we had
anticipated
being able to ship your order sooner, we are experiencing an
unexpected
delay. We will not be able to ship your order until 6/19/02. We
apologize
for this inconvenience, and are doing everything we can to get your
order
out to you as quickly as possible.

As always, you may cancel your order at any time prior to shipment by
calling 1-800-624-9897 ext. 66966 and we will promptly process a
refund for
your order. Again, we apologize for any inconvenience, and will
ship out
your order as soon as possible.

Thank you,

Dell software And peripherals

BillyBob

Click to expand...

Click to expand...

teufel88463 · Jun 5, 2002

Ken Phillips said:
grrick said:

BillyBob said:

My S9000 was supposed to ship today. Got the following a couple of
minutes ago:

--We have reviewed your order # 8XXXXXXXXX, and although we had
anticipated
being able to ship your order sooner, we are experiencing an
unexpected
delay. We will not be able to ship your order until 6/19/02. We
apologize
for this inconvenience, and are doing everything we can to get your
order
out to you as quickly as possible.

As always, you may cancel your order at any time prior to shipment by
calling 1-800-624-9897 ext. 66966 and we will promptly process a
refund for
your order. Again, we apologize for any inconvenience, and will
ship out
your order as soon as possible.

Thank you,

Dell software And peripherals

BillyBob

Click to expand...

Click to expand...

LK · Jun 5, 2002

I ordered on the morning of 6/2 and just received this email too.

Linda

BillyBob said:
My S9000 was supposed to ship today. Got the following a couple of
minutes ago:

--We have reviewed your order # 8XXXXXXXXX, and although we had
anticipated
being able to ship your order sooner, we are experiencing an
unexpected
delay. We will not be able to ship your order until 6/19/02. We
apologize
for this inconvenience, and are doing everything we can to get your
order
out to you as quickly as possible.

As always, you may cancel your order at any time prior to shipment by
calling 1-800-624-9897 ext. 66966 and we will promptly process a
refund for
your order. Again, we apologize for any inconvenience, and will
ship out
your order as soon as possible.

Thank you,

Dell software And peripherals

BillyBob

--
Linda
D60,28-135IS,50 f/1.8 mkII

Terry R.93363 · Jun 5, 2002

I ordered my S9000 late afternoon on 6/2 and received today the same message and new estimated ship date of 6/19.

Terry

BillyBob said:
My S9000 was supposed to ship today. Got the following a couple of
minutes ago:

--We have reviewed your order # 8XXXXXXXXX, and although we had
anticipated
being able to ship your order sooner, we are experiencing an
unexpected
delay. We will not be able to ship your order until 6/19/02. >

BillyBob said:
BillyBob

GR · Jun 5, 2002

I also ordered on 6/2 and received the same email from Dell. Ship date of 6/19. Fine with me!

BillyBob said:
My S9000 was supposed to ship today. Got the following a couple of
minutes ago:

--We have reviewed your order # 8XXXXXXXXX, and although we had
anticipated
being able to ship your order sooner, we are experiencing an
unexpected
delay. We will not be able to ship your order until 6/19/02. We
apologize
for this inconvenience, and are doing everything we can to get your
order
out to you as quickly as possible.

As always, you may cancel your order at any time prior to shipment by
calling 1-800-624-9897 ext. 66966 and we will promptly process a
refund for
your order. Again, we apologize for any inconvenience, and will
ship out
your order as soon as possible.

Thank you,

Dell software And peripherals

BillyBob

Marcus Valdes · Jun 5, 2002

Why did they say it is in stock if it really isn't.....

GR said:
BillyBob said:

My S9000 was supposed to ship today. Got the following a couple of
minutes ago:

--We have reviewed your order # 8XXXXXXXXX, and although we had
anticipated
being able to ship your order sooner, we are experiencing an
unexpected
delay. We will not be able to ship your order until 6/19/02. We
apologize
for this inconvenience, and are doing everything we can to get your
order
out to you as quickly as possible.

As always, you may cancel your order at any time prior to shipment by
calling 1-800-624-9897 ext. 66966 and we will promptly process a
refund for
your order. Again, we apologize for any inconvenience, and will
ship out
your order as soon as possible.

Thank you,

Dell software And peripherals

BillyBob

Click to expand...

--
Marcus Valdes
[email protected]

Gary Quiring · Jun 5, 2002

grrick wrote:

Sorry but not in my case. I have taken advantage of 3 pricing errors from Dell in the last year. They HAVE SHIPPED every order and HONORED the price.

I just got an email confirming that there is a delay in shipping the printer. So what? I am not surprised with all of the orders. The last pricing goof from DELL also caused a two week delay, but I got it.

Gary

Ken Phillips · Jun 5, 2002

Without a citation this is an invalid response. Dell DOESN'T have to honor price goofs, but in my experience they do.

grrick said:
Ken Phillips said:

grrick said:

BillyBob said:

My S9000 was supposed to ship today. Got the following a couple of
minutes ago:

--We have reviewed your order # 8XXXXXXXXX, and although we had
anticipated
being able to ship your order sooner, we are experiencing an
unexpected
delay. We will not be able to ship your order until 6/19/02. We
apologize
for this inconvenience, and are doing everything we can to get your
order
out to you as quickly as possible.

As always, you may cancel your order at any time prior to shipment by
calling 1-800-624-9897 ext. 66966 and we will promptly process a
refund for
your order. Again, we apologize for any inconvenience, and will
ship out
your order as soon as possible.

Thank you,

Dell software And peripherals

BillyBob

Click to expand...

Click to expand...

Click to expand...

Ken Phillips · Jun 5, 2002

At any moment ten million web sites are out of date ... including mine! I wouldn't hold it against them.

Marcus Valdes said:
GR said:

BillyBob said:

My S9000 was supposed to ship today. Got the following a couple of
minutes ago:

--We have reviewed your order # 8XXXXXXXXX, and although we had
anticipated
being able to ship your order sooner, we are experiencing an
unexpected
delay. We will not be able to ship your order until 6/19/02. We
apologize
for this inconvenience, and are doing everything we can to get your
order
out to you as quickly as possible.

As always, you may cancel your order at any time prior to shipment by
calling 1-800-624-9897 ext. 66966 and we will promptly process a
refund for
your order. Again, we apologize for any inconvenience, and will
ship out
your order as soon as possible.

Thank you,

Dell software And peripherals

BillyBob

Click to expand...

Click to expand...

--
Marcus Valdes
[email protected]

Joe Wilson · Jun 5, 2002

Did you ever stop and think they they actually had some in stock and have already shipped those out? It seems some people actually have tracking numbers to confirm this.

And with the large rush of orders, they ran out and are going to ship on 6/19 when they get a new block of them in at the price we all ordered them at?

I imagine that the S9000, while it is a great printer, doesn't go through nearly as many orders as it did this weekend because of the word of mouth on this and many other forums during the price of $349.

Marcus Valdes said:
GR said:

BillyBob said:

My S9000 was supposed to ship today. Got the following a couple of
minutes ago:

--We have reviewed your order # 8XXXXXXXXX, and although we had
anticipated
being able to ship your order sooner, we are experiencing an
unexpected
delay. We will not be able to ship your order until 6/19/02. We
apologize
for this inconvenience, and are doing everything we can to get your
order
out to you as quickly as possible.

As always, you may cancel your order at any time prior to shipment by
calling 1-800-624-9897 ext. 66966 and we will promptly process a
refund for
your order. Again, we apologize for any inconvenience, and will
ship out
your order as soon as possible.

Thank you,

Dell software And peripherals

BillyBob

Click to expand...

Click to expand...

--
Marcus Valdes
[email protected]

Bruce Kolber · Jun 5, 2002

There is a possibility Dell is still making money on each printer ..... it's not like the price was $34.99 ......

Ken Phillips said:
grrick said:

Ken Phillips said:

grrick said:

BillyBob said:

My S9000 was supposed to ship today. Got the following a couple of
minutes ago:

--We have reviewed your order # 8XXXXXXXXX, and although we had
anticipated
being able to ship your order sooner, we are experiencing an
unexpected
delay. We will not be able to ship your order until 6/19/02. We
apologize
for this inconvenience, and are doing everything we can to get your
order
out to you as quickly as possible.

As always, you may cancel your order at any time prior to shipment by
calling 1-800-624-9897 ext. 66966 and we will promptly process a
refund for
your order. Again, we apologize for any inconvenience, and will
ship out
your order as soon as possible.

Thank you,

Dell software And peripherals

BillyBob

Click to expand...

Click to expand...

Click to expand...

Click to expand...

Staggie · Jun 5, 2002

Also got the 5/19 ship date notice today.

Frankly, I think the pricing was an error, but I'm happy to see they're honoring it and a shipping delay is a small inconvenience. Maybe I'll have better candidates for printing large sizes by then.

BillyBob said:
My S9000 was supposed to ship today. Got the following a couple of
minutes ago:

--We have reviewed your order # 8XXXXXXXXX, and although we had
anticipated
being able to ship your order sooner, we are experiencing an
unexpected
delay. We will not be able to ship your order until 6/19/02. We
apologize
for this inconvenience, and are doing everything we can to get your
order
out to you as quickly as possible.

As always, you may cancel your order at any time prior to shipment by
calling 1-800-624-9897 ext. 66966 and we will promptly process a
refund for
your order. Again, we apologize for any inconvenience, and will
ship out
your order as soon as possible.

Thank you,

Dell software And peripherals

BillyBob

Barbara Kovacs · Jun 5, 2002

See my other post...
http://www.dpreview.com/forums/read.asp?forum=1003&message=2810110

grrick said:
Ken Phillips said:

grrick said:

BillyBob said:

My S9000 was supposed to ship today. Got the following a couple of
minutes ago:

--We have reviewed your order # 8XXXXXXXXX, and although we had
anticipated
being able to ship your order sooner, we are experiencing an
unexpected
delay. We will not be able to ship your order until 6/19/02. We
apologize
for this inconvenience, and are doing everything we can to get your
order
out to you as quickly as possible.

As always, you may cancel your order at any time prior to shipment by
calling 1-800-624-9897 ext. 66966 and we will promptly process a
refund for
your order. Again, we apologize for any inconvenience, and will
ship out
your order as soon as possible.

Thank you,

Dell software And peripherals

BillyBob

Click to expand...

Click to expand...

Click to expand...

Steven · Jun 5, 2002

and should ship 6/5/02. What does your order status say? Did they change the status or just send a email? I ordered mine 6/01
--
Steven
D30
28-135
100-300L
50 1.8

Marcus Valdes · Jun 5, 2002

And come on, a huge computer company like dell ought to be update inventory on at LEAST a daily basis.

Joe Wilson said:
And with the large rush of orders, they ran out and are going to
ship on 6/19 when they get a new block of them in at the price we
all ordered them at?

I imagine that the S9000, while it is a great printer, doesn't go
through nearly as many orders as it did this weekend because of the
word of mouth on this and many other forums during the price of
$349.

Marcus Valdes said:

GR said:

BillyBob said:

My S9000 was supposed to ship today. Got the following a couple of
minutes ago:

--We have reviewed your order # 8XXXXXXXXX, and although we had
anticipated
being able to ship your order sooner, we are experiencing an
unexpected
delay. We will not be able to ship your order until 6/19/02. We
apologize
for this inconvenience, and are doing everything we can to get your
order
out to you as quickly as possible.

As always, you may cancel your order at any time prior to shipment by
calling 1-800-624-9897 ext. 66966 and we will promptly process a
refund for
your order. Again, we apologize for any inconvenience, and will
ship out
your order as soon as possible.

Thank you,

Dell software And peripherals

BillyBob

Click to expand...

Click to expand...

--
Marcus Valdes
[email protected]

Click to expand...

--
Marcus Valdes
[email protected]

Barbara Kovacs · Jun 5, 2002

The Dell Rep told me that isn't necessarily the correct information. I questioned him on that very issue. I asked him if I bought it at $499 would it be in stock, that is when he said the site is not always accurate.

He said they do not have stock at DELL on this type of item that they work through Channels.

Marcus Valdes said:
Joe Wilson said:

And with the large rush of orders, they ran out and are going to
ship on 6/19 when they get a new block of them in at the price we
all ordered them at?

I imagine that the S9000, while it is a great printer, doesn't go
through nearly as many orders as it did this weekend because of the
word of mouth on this and many other forums during the price of
$349.

Marcus Valdes said:

GR said:

BillyBob said:

My S9000 was supposed to ship today. Got the following a couple of
minutes ago:

--We have reviewed your order # 8XXXXXXXXX, and although we had
anticipated
being able to ship your order sooner, we are experiencing an
unexpected
delay. We will not be able to ship your order until 6/19/02. We
apologize
for this inconvenience, and are doing everything we can to get your
order
out to you as quickly as possible.

As always, you may cancel your order at any time prior to shipment by
calling 1-800-624-9897 ext. 66966 and we will promptly process a
refund for
your order. Again, we apologize for any inconvenience, and will
ship out
your order as soon as possible.

Thank you,

Dell software And peripherals

BillyBob

Click to expand...

Click to expand...

--
Marcus Valdes
[email protected]

Click to expand...

Click to expand...

--
Marcus Valdes
[email protected]

Just received this from Dell

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