Reading mode: Light Dark

Apparently there are lots of D60 returns

  • Thread starter Thread starter Jack O'Neill
  • Start date Start date
Go to last post
J

Jack O'Neill

Guest
I sent my D30 in for repair over a week ago. They have not touched my camera yet. The service person just returned my call to them this morning after talking to the technicians. She told me it would be the middle of next week at least. She told me that there have been overwelmed by a higher than expected return rate on the new D60 model and they are trying to give higher priority to them.

Jack
 
What repair facility did you send it to?
Jack O'Neill said:
I sent my D30 in for repair over a week ago. They have not touched
my camera yet. The service person just returned my call to them
this morning after talking to the technicians. She told me it would
be the middle of next week at least. She told me that there have
been overwelmed by a higher than expected return rate on the new
D60 model and they are trying to give higher priority to them.

Jack
Click to expand...
 
Hi wlb,
I sent it to the Irvine, CA center

Jack
wlb said:
Jack O'Neill said:
I sent my D30 in for repair over a week ago. They have not touched
my camera yet. The service person just returned my call to them
this morning after talking to the technicians. She told me it would
be the middle of next week at least. She told me that there have
been overwelmed by a higher than expected return rate on the new
D60 model and they are trying to give higher priority to them.

Jack
Click to expand...
Click to expand...
 
wlb said:
Jack O'Neill said:
I sent my D30 in for repair over a week ago. They have not touched
my camera yet. The service person just returned my call to them
this morning after talking to the technicians. She told me it would
be the middle of next week at least. She told me that there have
been overwelmed by a higher than expected return rate on the new
D60 model and they are trying to give higher priority to them.

Jack
Click to expand...
Click to expand...
I seriously doubt that a Canon service rep would say that they have been "Overwhelmed by a higher than expected return rate on the D60." A service rep who would make such a statement would not have a job for long.
J. Roberts
 
So J. is Jack lying? Why would he do that? He's a regular poster here. Perhaps it's just something you don't want to hear!

Bud
J. Roberts said:
J. Roberts said:
Jack O'Neill said:
I sent my D30 in for repair over a week ago. They have not touched
my camera yet. The service person just returned my call to them
this morning after talking to the technicians. She told me it would
be the middle of next week at least. She told me that there have
been overwelmed by a higher than expected return rate on the new
D60 model and they are trying to give higher priority to them.

Jack
Click to expand...
Click to expand...
I seriously doubt that a Canon service rep would say that they have
been "Overwhelmed by a higher than expected return rate on the
D60." A service rep who would make such a statement would not have
a job for long.
J. Roberts
Click to expand...
 
budhines said:
budhines said:
budhines said:
Jack O'Neill said:
I sent my D30 in for repair over a week ago. They have not touched
my camera yet. The service person just returned my call to them
this morning after talking to the technicians. She told me it would
be the middle of next week at least. She told me that there have
been overwelmed by a higher than expected return rate on the new
D60 model and they are trying to give higher priority to them.

Jack
Click to expand...
Click to expand...
Click to expand...
Click to expand...
Well, I got my D60 out of the line for you. Last week I was told that my D60 had no priority, I had to wait in line like all the other good kids...My dealer called and cut in line for me. Got it back a few days ago. If you spoke to any of the people that I did, I probably spoke will all of the Irvine CS agents, since I called everyday, none disclosed any other informantion than what was on their computer screens.

--
Jeffrey Lazo
-Check out my D60 Galleries-
http://homepage.mac.com/lazoj
[email protected]
 
I don't think he said J didn't say it. I think he implied the service rep was out of line. I concur and seriously doubt that a service rep has any insite into the number of expected returns. I furthermore suspect based on some of the questions posted here that they have many perfectly working D60s sitting in the service center right now :-)
bud hines said:
Bud
J. Roberts said:
budhines said:
Jack O'Neill said:
I sent my D30 in for repair over a week ago. They have not touched
my camera yet. The service person just returned my call to them
this morning after talking to the technicians. She told me it would
be the middle of next week at least. She told me that there have
been overwelmed by a higher than expected return rate on the new
D60 model and they are trying to give higher priority to them.

Jack
Click to expand...
Click to expand...
I seriously doubt that a Canon service rep would say that they have
been "Overwhelmed by a higher than expected return rate on the
D60." A service rep who would make such a statement would not have
a job for long.
J. Roberts
Click to expand...
Click to expand...
 
I suspect....

Most of them don't need to be in service. My guess is that the mass hysteria of concern over having a perfect picture and blaming the camera is what is happening. Of course that is just a suspicion from a conservative member of this forum...me. And of course I don't have my own D60 with its own faults to worry about...at least not yet.

For those with genuine defective gear...I wish the best. For the rest...I suggest reading the manual, practice, practice, practice...and learning some elementary photographic skills....and improvement of skills....and adjustment of expectations of what a piece of hardware can add in the creative process.

Sincerely,

Steadman
Jack O'Neill said:
I sent my D30 in for repair over a week ago. They have not touched
my camera yet. The service person just returned my call to them
this morning after talking to the technicians. She told me it would
be the middle of next week at least. She told me that there have
been overwelmed by a higher than expected return rate on the new
D60 model and they are trying to give higher priority to them.

Jack
Click to expand...
 
I could not have said it any better. But do run for cover.

John
Steadman Uhlich said:
Most of them don't need to be in service. My guess is that the
mass hysteria of concern over having a perfect picture and blaming
the camera is what is happening. Of course that is just a
suspicion from a conservative member of this forum...me. And of
course I don't have my own D60 with its own faults to worry
about...at least not yet.

For those with genuine defective gear...I wish the best. For the
rest...I suggest reading the manual, practice, practice,
practice...and learning some elementary photographic skills....and
improvement of skills....and adjustment of expectations of what a
piece of hardware can add in the creative process.

Sincerely,

Steadman
Jack O'Neill said:
I sent my D30 in for repair over a week ago. They have not touched
my camera yet. The service person just returned my call to them
this morning after talking to the technicians. She told me it would
be the middle of next week at least. She told me that there have
been overwelmed by a higher than expected return rate on the new
D60 model and they are trying to give higher priority to them.

Jack
Click to expand...
Click to expand...
 
Hi Jeffery,

Maybe things have changed since your dealer ripped them a new one? I used the phone number you gave me(thanks). The first two times I called, the service rep was pretty blunt and just said it had not been worked on, only verified for warranty. The lady yesterday morning said for some reason it had not been touched and since it had been there a week she would contact the technicains and call be back. Perhaps the tech. was just truthful to her and she with me. She was very sorry that it was taking this long.

BTW why would I want to lie to fellow forum members? I have no reason too, just trying to get my camera fixed and am on a supposedly short waiting list for the D60.

Jack
Jeffrey said:
Jeffrey Lazo said:
Jeffrey Lazo said:
Jeffrey Lazo said:
Jack O'Neill said:
I sent my D30 in for repair over a week ago. They have not touched
my camera yet. The service person just returned my call to them
this morning after talking to the technicians. She told me it would
be the middle of next week at least. She told me that there have
been overwelmed by a higher than expected return rate on the new
D60 model and they are trying to give higher priority to them.

Jack
Click to expand...
Click to expand...
Click to expand...
Click to expand...
Well, I got my D60 out of the line for you. Last week I was told
that my D60 had no priority, I had to wait in line like all the
other good kids...My dealer called and cut in line for me. Got it
back a few days ago. If you spoke to any of the people that I did,
I probably spoke will all of the Irvine CS agents, since I called
everyday, none disclosed any other informantion than what was on
their computer screens.

--
Jeffrey Lazo
-Check out my D60 Galleries-
http://homepage.mac.com/lazoj
[email protected]
Click to expand...
 
Jack O'Neill said:
I sent my D30 in for repair over a week ago. They have not touched
my camera yet. The service person just returned my call to them
this morning after talking to the technicians. She told me it would
be the middle of next week at least. She told me that there have
been overwelmed by a higher than expected return rate on the new
D60 model and they are trying to give higher priority to them.

Jack
Click to expand...
As a new owner (happy) of a D-60, this thread would be much more helpful if those who have returned D-60s would say why, in addition to discussing the lenghty delays. That way, other owners would know what to watch out for.
 
David Boston said:
As a new owner (happy) of a D-60, this thread would be much more
helpful if those who have returned D-60s would say why, in addition
to discussing the lenghty delays. That way, other owners would
know what to watch out for.
Click to expand...
I returned my first D60 because the M and A-DEP modes would not work (camera acted like it was in apeture priority mode,) the "play" button was totally non functional, I occasionally got a thirty second shutter speed in the creative modes, and the flash automatically popped up in all automatic modes. I had not turned in my warranty card so I didn't send it in for repair. It was treated as a DOA and Canon sent me a new one in less than a week. The new one seems to be perfect so far (knock on something that looks like wood.)
 
I furthermore suspect based on some of the questions posted here that
Jay Bean said:
they have many perfectly working D60s sitting in the service center
right now :-)
Click to expand...
I think you hit the nail on the head.

I've taken a couple of thousand images with my D-60 and I haven't seen anything that can't be corrected with photoshop and I've had one of the first of the line. In fact, I expect to do some tweaking. Besides, unless it were some serious flaw, I would't be concerned, anyway. The mere mention of a couple of 'possible' hot pixels sends many into a fit of paralysis. Its like buying a new car. Some just like going to the dealership for every little rattle.

Steve
quality-of-light.com
 
fastlane65 said:
David Boston said:
As a new owner (happy) of a D-60, this thread would be much more
helpful if those who have returned D-60s would say why, in addition
to discussing the lenghty delays. That way, other owners would
know what to watch out for.
Click to expand...
I returned my first D60 because the M and A-DEP modes would not
work (camera acted like it was in apeture priority mode,) the
"play" button was totally non functional, I occasionally got a
thirty second shutter speed in the creative modes, and the flash
automatically popped up in all automatic modes. I had not turned
in my warranty card so I didn't send it in for repair. It was
treated as a DOA and Canon sent me a new one in less than a week.
The new one seems to be perfect so far (knock on something that
looks like wood.)
Click to expand...
Thanks. Had mine for a little over a month w/none of those or other problems. Glad the replacement works as it should. Good luck!
 
Jack O'Neill said:
I sent my D30 in for repair over a week ago. They have not touched
my camera yet. The service person just returned my call to them
this morning after talking to the technicians. She told me it would
be the middle of next week at least. She told me that there have
been overwelmed by a higher than expected return rate on the new
D60 model and they are trying to give higher priority to them.

Jack
Click to expand...
Is this a CANON service center, or a generic electronics service center contracted to do Canon service? I remember a couple years ago, I called the "Epson" service center about a problem with my printer. You would have thought I was talking with an HP salesman, from his comments about how they had so much more trouble with Epson printers than with HP printers..
--
Steve
 
David Boston said:
As a new owner (happy) of a D-60, this thread would be much more
helpful if those who have returned D-60s would say why, in addition
to discussing the lenghty delays. That way, other owners would
know what to watch out for.
Click to expand...
There havent been many threads about returning D60 so I dont think it has more "bad" cameras than other new DC's. In fact the only reason I can see to return the camera is if people bought it and got disappointed of the AF, because it hasn't been improved much. But is this the reason???

Anders

--
http://www.pbase.com/dna
 
They received my D60 on Friday 5/10. Needed a sensor cleaning. Was finished late Wednesday 5/15. Should be on it's way back to me soon.

-mike
Jack O'Neill said:
I sent my D30 in for repair over a week ago. They have not touched
my camera yet. The service person just returned my call to them
this morning after talking to the technicians. She told me it would
be the middle of next week at least. She told me that there have
been overwelmed by a higher than expected return rate on the new
D60 model and they are trying to give higher priority to them.

Jack
Click to expand...
 
As a former camera tech (for a local shop, not at a center like this), I can tell you that 1) most technicians have a range of cameras that they work on, 2) sometimes a particular model will only be serviced by one guy, and 3) cameras come in waves.

The rep may have simply meant that this guy is swamped. I've had weeks where, all of a sudden, there are a dozen Minolta XYZ cameras in at the same time, and I'd suddenly find myself backed up with work. It's weird, but it happens.

Paul Archer
Jack O'Neill said:
Jack
Jeffrey said:
Member said:
Member said:
Member said:
Jack O'Neill said:
I sent my D30 in for repair over a week ago. They have not touched
my camera yet. The service person just returned my call to them
this morning after talking to the technicians. She told me it would
be the middle of next week at least. She told me that there have
been overwelmed by a higher than expected return rate on the new
D60 model and they are trying to give higher priority to them.

Jack
Click to expand...
Click to expand...
Click to expand...
Click to expand...
Well, I got my D60 out of the line for you. Last week I was told
that my D60 had no priority, I had to wait in line like all the
other good kids...My dealer called and cut in line for me. Got it
back a few days ago. If you spoke to any of the people that I did,
I probably spoke will all of the Irvine CS agents, since I called
everyday, none disclosed any other informantion than what was on
their computer screens.

--
Jeffrey Lazo
-Check out my D60 Galleries-
http://homepage.mac.com/lazoj
[email protected]
Click to expand...
Click to expand...
--
--D60 on order April 26, and still waiting!
 
If you do have a problem with your camera, especially if it broke, rather than it being bad out of the box, you might be able to find a authorized Canon repair center that can handle it. It would be worth a call--especially if you're in a big city.

Paul Archer
Steadman Uhlich said:
For those with genuine defective gear...I wish the best. For the
rest...I suggest reading the manual, practice, practice,
practice...and learning some elementary photographic skills....and
improvement of skills....and adjustment of expectations of what a
piece of hardware can add in the creative process.
Click to expand...
 
Camera repair is so specialized that Canon, Nikon, etc, don't contract this kind of work out. If you send it to a Canon repair center, it's going to be worked on by someone who draws a paycheck from Canon directly.

The only exception to this is, as I mentioned in an earlier post, a repair center that is Canon authorized for warranty work. I used to work in a shop like this (as a technician), and we did about 85% of the warranty work ourselves. The rest we sent to Canon for them to deal with directly.

Paul Archer
Steve Mills said:
Is this a CANON service center, or a generic electronics service
center contracted to do Canon service? I remember a couple years
ago, I called the "Epson" service center about a problem with my
printer. You would have thought I was talking with an HP salesman,
from his comments about how they had so much more trouble with
Epson printers than with HP printers..
Click to expand...
 
You must log in or register to reply here.

Keyboard shortcuts

f
Forum
m
My threads
Mobile site
About
Editorial content
Cameras & Lenses
Community
All content, design, and layout are Copyright © 1998–2025 Digital Photography Review All Rights Reserved.
Reproduction in whole or part in any form or medium without specific written permission is prohibited.
When you use DPReview links to buy products, the site may earn a commission.
©GPS Media - Guides, Products, Services.
Back
Top