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Returning Nikon lenses.

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B Pedit

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I purchased a new 24-70 Nikkor (pictureline.com) in mid December. It worked very well at 50 & 70 mm but severely front-focused at 24 mm so I returned it. Based on conversations with the merchant both before purchasing and before returning, I fully expected to have my payment refunded. But, upon recieving my credit card statement, I see this has not been done. I have yet to speak to the person "handling my account" but here is what I was told by another employee who claims to be the one responsible for Nikon relations.

She said that Nikon does not accept the returning of lenses; they will repair them but will return them to the retailer. And, since the store's' policy is to not sell any merchandise that has been returned, that, to paraphrase, I am stuck with the lens (all pending the response from the other employee, due back Monday).

Any comments on this being Nikon's policy? It seems like many of you have returned Nikkor lens before. I've returned, and exchanged, non-Nikkors and Nikon bodies to B & H and 17th Street without issue before.

I'm not excited about paying top dollar for a lens that needed repair right out of the box. Especially after having to return my early-purchase D70, to Nikon service, three times before the backfocus error became tolerable. The lens seems awesome, and possibly in my future, but I decided to wait about six months before considering trying again.

Thanks,
--
Byrne
 
Depends on the store. You've had the lens for over a month, which usually goes upon most stores return policies. Which I think is perfectly fair. Otherwise you could just buy and return at will. Just send the lens in for servicing.
B Pedit said:
I purchased a new 24-70 Nikkor (pictureline.com) in mid December. It
worked very well at 50 & 70 mm but severely front-focused at 24 mm so
I returned it. Based on conversations with the merchant both before
purchasing and before returning, I fully expected to have my payment
refunded. But, upon recieving my credit card statement, I see this
has not been done. I have yet to speak to the person "handling my
account" but here is what I was told by another employee who claims
to be the one responsible for Nikon relations.

She said that Nikon does not accept the returning of lenses; they
will repair them but will return them to the retailer. And, since the
store's' policy is to not sell any merchandise that has been
returned, that, to paraphrase, I am stuck with the lens (all pending
the response from the other employee, due back Monday).

Any comments on this being Nikon's policy? It seems like many of you
have returned Nikkor lens before. I've returned, and exchanged,
non-Nikkors and Nikon bodies to B & H and 17th Street without issue
before.

I'm not excited about paying top dollar for a lens that needed repair
right out of the box. Especially after having to return my
early-purchase D70, to Nikon service, three times before the
backfocus error became tolerable. The lens seems awesome, and
possibly in my future, but I decided to wait about six months before
considering trying again.

Thanks,
--
Byrne
Click to expand...
 
You used the lens for over a month and you expect the store to take it back?...not realistic. Send it to Nikon under warranty.
Boris
--
Stubborn and ardent clinging to one's opinion is the best
proof of stupidity.
Michel de Montaigne

http://public.fotki.com/borysd/
 
"DEFECTIVE PRODUCT RETURNS:

If you receive a product that is defective out of the box, we will happily replace your product without any cost to you. All defective returns must be made within 7 days of receipt of product."

Did you comply?
 
If you used a 45 degree target Nikon and Canon say they are unreliable.
Second question - did you compare manual focus against AF?

The reason I ask in over 300 complaints tracked in a 2 year period supported by images everyone was not following Nikon and Canon's guidance. One went on to do reliable testing and still had a fault.

If you can post a link to a test image and the AF target is good yours will be the only the second product out of about 330 shown to be defective using reasonably reliable testing..
--
Leonard Shepherd

Practicing and thinking can do more for good photography than buying or consuming.
 
I had the lens only about five days! I returned it as soon as I discovered its issues. It was received by the store on Dec 28; I only just recently received my credit card statement to verify my account had not been credited.
--
Byrne
 
I'm not sure what there is about my posting that suggested this. I returned the lens after five days. It took a month to receive my credit card statement.
--
Byrne
 
in the field on a tripod. In each test, I attempted focus on an area presented perpendicular to the principle axis with plenty of area to include the focusing cross. This included houses, fences, mailboxes and several other field tests. In each case, the only portion of the image in focus was some section of foreground about 20% of the way to the desired focus. Turst me, the lens suffered severe fronf focus at 24 mm when attempting autofocus. The lens was capable of achieving manual focus using magnified live view. The issues were not there at 50 mm and beyond. Others have reported similar problems with this lens.

--
Byrne
 
take comfort in this alternate phrasing but my previous experience with Nikon USA's "adjustments" have left me less than confident. But I appreciate the attempt at consolation!
--
Byrne
 
Since the item was defective and you obtained a Return Authorization they were obligated to replace the defective lens at no cost . I'm not sure their policy guarantees you a refund although it sounds like they initially agreed to do that.

Did they offer to replace the lens with a good one?
 
You should have immediately called the credit card company or checked to make sure they credited the return. At this point, I would demand the store credit it immediately and call the credit card company to file a chargeback with the evidence that you did indeed return the camera.
B Pedit said:
I returned the item after five days.
--
Byrne
Click to expand...
 
In that case (5 days) you are entitled to a new lens or your money back.
Boris
--
Stubborn and ardent clinging to one's opinion is the best
proof of stupidity.
Michel de Montaigne

http://public.fotki.com/borysd/
 
CCarroll said:
Did they offer to replace the lens with a good one?
Click to expand...
It was implied that they would replace the lens with a new one but the were out of stock (being a relatively hot item right now). The result of the conversation requesting return authorization was that I confidently expected to be completely refunded. The surprise came upon talking to another employee Saturday after noticing my statement showed no refund.

This might turn out to not be an issue when I speak to the original employee tomorrow; I just wanted to get some feedback in case there is.

Thanks for the response.

--
Byrne
 
The lens is guaranteed so will be fixed. Why are you so keen to return it if it will be fixed? I agree the returns policy is poor, but as long as it is rectified I don't see the problem.
 
B Pedit said:
She said that Nikon does not accept the returning of lenses; they
will repair them but will return them to the retailer.
Click to expand...
Just remember, you have a contract with the retailer and NOT with Nikon. The return policy is either fixed by law in your country or by the return policiy of the shop.

Nikon is not involved at any time, since Nikon does not sell lenses to the final customer. Nikon only offers a warrenty: if the product is defect it will be fixed with no charge within a certain period of time. This is an extra voluntary service of Nikon. Since they never received money from you, they will not take back any lens an refund it anyway.

Here in Germany, each online store must take back producted within 14 dayes of delivery - with exeption of consumable productes such as groceries, or coffee. That's the law and all online and mail-order companys have to comply.

best of luck
Frithjof
 
B Pedit said:
I purchased a new 24-70 Nikkor (pictureline.com) in mid December. It
worked very well at 50 & 70 mm but severely front-focused at 24 mm so
I returned it. Based on conversations with the merchant both before
purchasing and before returning, I fully expected to have my payment
refunded. But, upon recieving my credit card statement, I see this
has not been done. I have yet to speak to the person "handling my
account" but here is what I was told by another employee who claims
to be the one responsible for Nikon relations.

She said that Nikon does not accept the returning of lenses; they
will repair them but will return them to the retailer. And, since the
store's' policy is to not sell any merchandise that has been
returned, that, to paraphrase, I am stuck with the lens (all pending
the response from the other employee, due back Monday).

Any comments on this being Nikon's policy? It seems like many of you
have returned Nikkor lens before. I've returned, and exchanged,
non-Nikkors and Nikon bodies to B & H and 17th Street without issue
before.

I'm not excited about paying top dollar for a lens that needed repair
right out of the box. Especially after having to return my
early-purchase D70, to Nikon service, three times before the
backfocus error became tolerable. The lens seems awesome, and
possibly in my future, but I decided to wait about six months before
considering trying again.

Thanks,
--
Click to expand...
I got my 14-24 from them and realized that there issues with the lens wide open, I called them 3 days after receiving the lens and I was told the same thing, that they wont replace the lens if its been used but they'll send it to Nikon for service. At this time I'm letting the my cc company to deal with them.

--
david
http://www.pbase.com/ddk
 
slimandy said:
The lens is guaranteed so will be fixed. Why are you so keen to
return it if it will be fixed? I agree the returns policy is poor,
but as long as it is rectified I don't see the problem.
Click to expand...
I do not have hiigh confidence in Nikon USA's ability to either completely properly repair nor to not introduce other issues such as dust. This is based on my experience (referred to in previous posts in this thread).

--
Byrne
 
David,

Did you return the lens? Did they attempt to return it and you refused delivery? How did you engage your cc company? (I.e., what did you say? Is this a special policy of certain cc's?)

Thanks,

--
Byrne
 
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