Best solution for collecting a deposit?

jdawg

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I'm a portriat photographer. I used to collect booking deposits/payments by either a credit card over the phone or by sending out a Paypal invoice (like an online bill).

I've just recently inserted a Paypal 'Pay Now' button on my website. But don't really like it because when 'checking out', customers are kind of railroaded into joining Paypal, even though it's not necessary to make a payment. You can pay without being a Paypal member but they sure don't make it easy.

Has anyone found a better payment solution?
 
I agree with the OP about the feeling of pressure it applies, but as a longtime studio owner, if you don't make the sale when the sale is hot, the odds of closing it are like 65% less likely. You might do what we do and add a line to your PayPal email like "For your convenience we've added the PayPal button below, which, when completed, immediately guarantees your reservation for xx/xx/xx date and time. If you'd prefer to pay by check, we are happy to hold your reservation for x days. Please let us know if you have any questions, and thank you."

I'm not sure how things are shaping up with PayPal either. I switched to it 18 mos. or so ago, and it worked nicely until recently when people began telling me things like what the OP says here. Since I'm a merchant account as well as a personal Paypal account holder, my attempts to recreate problems similar to my clients new to PayPal were not really accurate. In fact they were easy. But you'd think I'd also be able to navigate the process, having set up my own accounts and all.

Last month I sat in with an acquaintance while he paid for his daughter's wedding as a first time PayPal user. Frankly, if his daughter hadn't been there, I'm not sure how far we'd have gotten. Of course I was reluctant to get too close to passwords, etc. which is where I stepped out and his daughter came in. But it was very messy for a process that used to be quite simple.

When people wanted to pay in studio with a CC, I had been in the habit of just getting them online on my laptop in the consultation room, then going to the office and sending them a Paypal invoice via email. They'd pay with their card via the email and be done. I never saw their security conscious data, since we were in separate rooms, which is even better than the typical CC station in store.

Paypal doesn't seem to be that simple anymore, does it? Now I'm thinking over the Paypal option and will have to look at the Google site mentioned.
--
jrbehm
http://www.jeffbehm.com
 
jeff you are right, the PayPal is owned by eBay which has seen its biz sliding down, whenever that happens, eBay goes on to "adjust" its fees on all fronts, "including " PayPal. It makes sense to spell out whole procedure when customers use PayPal so that they feel more comfortable.
I agree with the OP about the feeling of pressure it applies, but as
a longtime studio owner, if you don't make the sale when the sale is
hot, the odds of closing it are like 65% less likely. You might do
what we do and add a line to your PayPal email like "For your
convenience we've added the PayPal button below, which, when
completed, immediately guarantees your reservation for xx/xx/xx date
and time. If you'd prefer to pay by check, we are happy to hold your
reservation for x days. Please let us know if you have any
questions, and thank you."
--
welcome to my album
http://www.photo.net/photos/Joz
 
jeff you are right, the PayPal is owned by eBay which has seen its
biz sliding down, whenever that happens, eBay goes on to "adjust" its
fees on all fronts, "including " PayPal. It makes sense to spell out
whole procedure when customers use PayPal so that they feel more
comfortable.
adjust it's fees on all fronts... and more! They charged my Verizon phone bill for services I never asked for via E Biz Tech Solutions this month. It took me one hour to track them back and have them cancel that $50 misterious "miscellaneous" charge.
 
Netteller, moneybookers, paypal, google checkout require the paying client to be a holder of acount.

there is logic in this since they simply transfer funds and somehow must be able to collect and still offer security

The only type of online payment that works without account is creditcard

Talk to VISA, i´m sure they can sort you out.

You can also join any of a multitude of webhosts that offer online image payments. All of the big ones do.
--
My blog http://stock-photo.blogspot.com
 
The only type of online payment that works without account is creditcard
I use them on my website, and to clarify, you do NOT have to hold a Paypal account to make a payment. However, when the customer goes to make a payment, the most obvious button is "LOG IN TO PAYPAL". But in the lower left, in smaller font, is "Don't have a PayPal account? " which takes them to a new page where they simply enter their card and billing address. Apparently some clients don't notice that option, so I provide directions on my site.

Cheers,

Scott
 

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