What's truly shocking is not that Dell has terrible service, but the fact that they're still the #1 rated PC company in customer service. If this is #1, that says a lot about the sorry state of affairs in the PC industry as a whole.
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Dell, Shame on you.....
- Thread starter Markep
- Start date
I ordered the S200 at Canoga for $309
Michael W70556
Member
That's a good price! Are they in stock? What is your delivery date? For me the price would total $341.54 after tax and shipping. Slightly higher that the $289 figure. (but maybe worth not waiting?) However, I figure no one has received this camera from Canon yet.
bluh
Forum Enthusiast
Online. That's the answer, to sum it all up; you can't always depend 100% on the Internet. Everything's all based in online communication, unless you call your order in and do everything over the phone. Then you're working with sales people just like at the store and I wouldn't say that isn't guaranteed 100% accurate, which is why they try to give you the opportunity to correct things.
My order was done with the monthly payment plan and the e-mail for that asked for a reply before it could continue. Only thing about it all that seemed the least bit peculiar was how the order confirmation came 8 minutes before the "Acknowledgement". It only asks to call if you want to make changes.
I'm in no way trying to be devil's advocate but they did come through with my order just a day late (shipped on a Wed. delivery on a Fri., UPS ground). So I can't complain much. I've seen that many people end up with the same scenario, just not everyone.--Farewell, Bob H.
Online or over the phone, these people suck.
A friend of mine ordered a computer from Dell a week ago - over the phone.
He called this morning to check on the status and after making him navigate repeatedly through their infuriating menu system and keeping him on hold for 20 minutes, they informed him that since he charged his order to a debit VISA card and that card apparently has an arbitrary limit on individual purchase amounts, his order was automatically canceled.
Nobody bothered to call him back, ask for a different credit card, or advise him that his order had been canceled. They didn't even apologize.
I think it's about time we all stop perpetuating the myth that Dell is a great company with great service. To boast that Dell is #1 in customer service among PC companies is like picking out the prettiest turd floating down the sewer and calling it a beauty queen.
graph (g3)
Senior Member
i had to turn off the TV when i was reading your post because that surfer dude "dude youre getting a dell" was on.
yeah i will strongly advice anyone not to buy from dell ever again. this forum has an anti-dell cult now.
yeah i will strongly advice anyone not to buy from dell ever again. this forum has an anti-dell cult now.
Chrissy
Forum Enthusiast
Yeah, that'll do it.
In case no one else has said it: " Dude, you're not gettin' a Dell."
--g2 owner
From what I read in PC Week Dell like many others have farmed out the service Dept..Your dealing with contractors from where they are who knows..I think money buys them good ratings..As we know from the forums and newsgroups Dell sucks BIG time..Now days you can buy a great box with great motherboard and all the rest right from a local builder..get quick service and stay off the phone with who knows..Thats what I did the last time and everything is great.
Ivan
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Ivan
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Hey I like that...Jot it down 
Can you hear me now?.....Good!!! Can you hear me now?.......Good Also "DUDE" you're not getting a camera from Dell.....Can you hear me now?......Good
Ivan
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Can you hear me now?.....Good!!! Can you hear me now?.......Good Also "DUDE" you're not getting a camera from Dell.....Can you hear me now?......Good Ivan
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I wasnt implying that your case was the same as mine - my only point is that in my experience you get appalling customer service from Dell. Now if you are really concerned about saving 50 bucks and dont mind losing your sanity then I fail to see what you r gripe is.
I on the other hand value my sanity above 50 bucks and I see no reason whatsoever to go through the increadible hoops which Dell puts in yur way when good service is available elsewhere.
Your call obviously. I know what I would do in your shoes.
I on the other hand value my sanity above 50 bucks and I see no reason whatsoever to go through the increadible hoops which Dell puts in yur way when good service is available elsewhere.
Your call obviously. I know what I would do in your shoes.
graph (g3)
Senior Member
technology is improving. next thing we know we can buy brands of memory card like shoprite or walgreens.
soon it wont matter how big the name dell is. its starting now.
soon it wont matter how big the name dell is. its starting now.
Well I think your friend just got real lucky...I would never use a debit card for any onling dealing..once they have the number is all over and out of your bank account..it's not like a credit card by a long way..As I said I think your friend got lucky...
Ivan
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Ivan
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Well Dell sure worked hard to earn the Anti-Dell Cult..That Dell guy was on a TV talk show and told them Dell has him locked into him not being able to do adds for any other computer company.
Ivan
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Ivan
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I have bought a number of computers from Dell and have recommended the purchase of Dell equipment to many people. Yet I no longer recommend Dell or buy Dell. Why?
I had a monitor go out literally 2 days after the warranty expired. I highly doubt that the monitor cost Dell even $75. Yet when I asked that it be replaced, they became extremely rude (2 different people) even though I was very cordial (I honestly was).
A manager told me that good customer service would have been to replace the monitor if I had called when it was under warranty, and that my replacement request was "ridiculous". I explained that a failure under warranty was their obligation, not customer service. I noted that customer service is when a company is willing to go beyond their obligations to the customer. This seems to be a foreign concept to today's Dell.
They were unwilling to take that extra step for me so I will not buy from Dell again. I could afford another monitor - it was the principle of the matter and the way I was treated, not the money.
Dell "sold" the business of a very loyal customer (and all those within his realm of influence) to a competitor for the price of a plain old 17" monitor. Not a very smart move if you ask me.
I recently bought 3 new Compaqs.
Was this your only bad experience with DELL?
I'd like to know where you shop in general. I would love to buy from a place that will always replace an item I bought from them just because I asked them to do it.
vk
bluh
Forum Enthusiast
Yes, I concede that DELL customer service and the whole order process can be abyssmal. Problem seems to be that it isn't so for many others, which could be said of most things. But yeah, last year when I got my DELL notebook the experience was less than appealing. I started off ordering the Inspiron 5000e in Oct. '00 and hurriedly canceled to order the then new 8000, once I found out the price was reasonable (no way of knowing for sure beforehand). From there on I got dismayed. Was three weeks before it was about to be delayed longer. Price dropped, features could be improved for original cost, so I canceled and reordered. Thinking the first long delay was rare I ended up going through the same thing... two more times! I complained along with the other people at the DellTalk forums. Even though DELL promises a price-drop rebate that didn't sway me from wanting the better hardware too. I was perfectly willing to buy and keep what I ordered as long as it could be had within a couple weeks, however it was always turning into a whole month. That has been echoed since then by many people, just not all. I may have sounded like I promote DELL but I do not. I'm only saying it all varies, and that goes for most anyplace I think. I ended up returning the notebook with 15" LCD February '01 and replaced it with a 14.1" LCD because of close-range view brightness shift top to bottom that was very unpleasant. I've had this current one since March '01. So yeah, experience with DELL was not good for me either. Even worse is if you're dealing with the DFS there.
When you say "cult" I keep thinking that's what led to DELL getting rated so well. I've been watching to see if it falls to #2 or #3 or less ever since. But then who'd be #1? That's what I'd like to know.--Farewell, Bob H.
When you say "cult" I keep thinking that's what led to DELL getting rated so well. I've been watching to see if it falls to #2 or #3 or less ever since. But then who'd be #1? That's what I'd like to know.--Farewell, Bob H.
Chrissy
Forum Enthusiast
...and most other businesses as well. Having a product go out 2 days after warranty is unfortunate, and I understand your frustration, but, those are their rules.
I doubt too many businesses would accommodate you, with the possible exception of a local store you'd been shopping at for 5 years. Customers nowadays are too fickle to mess with, because everyone always wants the cheapest price.
We bring this on ourselves.
--g2 owner
Moondoggie
Member
I must concur with Crissy on this one. Most large businesses understand that customer loyalty is a mirage anymore. I work for a Credit Union who's most sincere driving purpose really and truly is to provide exceptional customer service to our members. Time and time again I have seen us bend over backwards, break rules and make new ones, and do whatever we can to differentiate ourselves from the competition for the sake of customer loyalty. Finally something is aksed for which is just simply beyond reason, and we have to say no. Three weeks later, the member leaves to join a bank so they can get a free Teddy Bear with their new checking account.
Now, I'm not saying that everyuone behaves in this fasion. There are those out there who will remain loyal. But frankly, I think most of us know we are not one of those people, especially when it comes to electronic goods.
C'mon, the purchase was made from Dell because they had a rock bottom price. Sure, they are a well known company, and that helped to seal the deal. But lets face it, when searching for electronic goods, we all use various search tools on the interent to find a balance between great price and comfort level with the merchant.
Bottom Line: It's the price that gets buyers in the door, not glowing stories of wonderful customer service. Bad CS may drive away a certain percentage, but lowering the prices will make up for that.
It's a business, they do what they have to do. And and Chrissy said, they are ultimately just responding to our behavior patterns.
Last note, there are many worse places you can go than Dell. Just relax, it will arrive sooner or later. Enjoy that wicked awesome G2!
(btw... really really bad idea to use a debit card for a large purchase like this - ESPECIALLY over the internet...)
Thems my thoughts.
Have a nice day.
Moondoggie
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