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The DLSS saga continues...

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HelenPB

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Well, for those of you who are following my sad tale, here's an update of sorts.

I explained the whole thing to my students (had to do it in Japanese, they are real beginners) and asked what they would do in a similar situation. One young woman said that she would call Sony in Tokyo to complain. When I heard her response, I jumped at it since this was a person who would respond the way I would like to. But she also said it would be best to talk to the camera store first to see what they had to say.

So, she called Kitamura Camera from here and got some manager (she thinks) on the phone who was familiar with "Helen-san's" problem cameras. At first he insisted that the replacement camera didn't have that problem (how in the world did he know??). Then she convinced him that it indeed did have the same DLSS since she had seen the pictures herself. He said that according to the Sony rep who was in earlier in the week and who gave me the replacement, they don't know about this problem in Japan and don't know how to fix it. She told him that in fact Sony America does know about it and does know how to fix it and asked him to call Sony Japan in Tokyo to investigate this, and if they don't know, then have them call Sony America. I listened to the entire conversation, and she was really quite adamant and effective, I think. Anyway, they promised to check with Sony today or tomorrow and call me back, hopefully tomorrow.

When I asked her what would happen if Sony absolutely refused to repair it, her answer was "Chotto, neee..." meaning that that would be a big problem as she didn't think I would easily be able to get a refund. I don't in fact want a refund; I just want my camera to be fixed so I can get on with using it.

Anyway, will keep you advised. Keep everything crossed for me, please!
--Helen
---
http://community.webshots.com/user/helenpb_
http://pbase.com/helenpb
 
Poor Helen - I would be soooooo mad. If they refuse to repair your camera - tell them you are a member of the worlds largest organisation for Sony digital camera owners (STF - it's almost true) and that you surely will inform all other members of their poor service. And that would make Sony lose face.
I am glad I have my CD300 which is now up to picture #3500 without any problems.

I keep my fingers crossed (in my mind as it's very hard to type with your fingers crossed) and hope Sony will give the service they owe you.

Good luck Helen,

Eva
 
I just got a call from the local Sony person. He wants to see my camera. So I'm going to bring it in to their small service center here (for TVs). This means that the camera store called him, not Sony in Tokyo, but at least it's a start.

Helen
Helen Betts said:
Well, for those of you who are following my sad tale, here's an
update of sorts.

I explained the whole thing to my students (had to do it in
Japanese, they are real beginners) and asked what they would do in
a similar situation. One young woman said that she would call Sony
in Tokyo to complain. When I heard her response, I jumped at it
since this was a person who would respond the way I would like to.
But she also said it would be best to talk to the camera store
first to see what they had to say.

So, she called Kitamura Camera from here and got some manager (she
thinks) on the phone who was familiar with "Helen-san's" problem
cameras. At first he insisted that the replacement camera didn't
have that problem (how in the world did he know??). Then she
convinced him that it indeed did have the same DLSS since she had
seen the pictures herself. He said that according to the Sony rep
who was in earlier in the week and who gave me the replacement,
they don't know about this problem in Japan and don't know how to
fix it. She told him that in fact Sony America does know about it
and does know how to fix it and asked him to call Sony Japan in
Tokyo to investigate this, and if they don't know, then have them
call Sony America. I listened to the entire conversation, and she
was really quite adamant and effective, I think. Anyway, they
promised to check with Sony today or tomorrow and call me back,
hopefully tomorrow.

When I asked her what would happen if Sony absolutely refused to
repair it, her answer was "Chotto, neee..." meaning that that would
be a big problem as she didn't think I would easily be able to
get a refund. I don't in fact want a refund; I just want my camera
to be fixed so I can get on with using it.

Anyway, will keep you advised. Keep everything crossed for me, please!

--
Helen
---
http://community.webshots.com/user/helenpb_
http://pbase.com/helenpb
Click to expand...
--Helen--- http://community.webshots.com/user/helenpb_http://pbase.com/helenpb
 
Thanks, Eva. It's been a pretty frustrating experience, to say the least. That's a good idea: threaten to turn the STF loose on 'em!

Will keep you advised. I'll know more after I visit Sony tomorrow.

No more pics of your cute dog?

Herlen
Eva Åström said:
Poor Helen - I would be soooooo mad. If they refuse to repair your
camera - tell them you are a member of the worlds largest
organisation for Sony digital camera owners (STF - it's almost
true) and that you surely will inform all other members of their
poor service. And that would make Sony lose face.
I am glad I have my CD300 which is now up to picture #3500 without
any problems.

I keep my fingers crossed (in my mind as it's very hard to type
with your fingers crossed) and hope Sony will give the service they
owe you.

Good luck Helen,

Eva
Click to expand...
--Helen--- http://community.webshots.com/user/helenpb_http://pbase.com/helenpb
 
I hope it's the right end of the horse.
Helen Betts said:
Helen
Helen Betts said:
Well, for those of you who are following my sad tale, here's an
update of sorts.

I explained the whole thing to my students (had to do it in
Japanese, they are real beginners) and asked what they would do in
a similar situation. One young woman said that she would call Sony
in Tokyo to complain. When I heard her response, I jumped at it
since this was a person who would respond the way I would like to.
But she also said it would be best to talk to the camera store
first to see what they had to say.

So, she called Kitamura Camera from here and got some manager (she
thinks) on the phone who was familiar with "Helen-san's" problem
cameras. At first he insisted that the replacement camera didn't
have that problem (how in the world did he know??). Then she
convinced him that it indeed did have the same DLSS since she had
seen the pictures herself. He said that according to the Sony rep
who was in earlier in the week and who gave me the replacement,
they don't know about this problem in Japan and don't know how to
fix it. She told him that in fact Sony America does know about it
and does know how to fix it and asked him to call Sony Japan in
Tokyo to investigate this, and if they don't know, then have them
call Sony America. I listened to the entire conversation, and she
was really quite adamant and effective, I think. Anyway, they
promised to check with Sony today or tomorrow and call me back,
hopefully tomorrow.

When I asked her what would happen if Sony absolutely refused to
repair it, her answer was "Chotto, neee..." meaning that that would
be a big problem as she didn't think I would easily be able to
get a refund. I don't in fact want a refund; I just want my camera
to be fixed so I can get on with using it.

Anyway, will keep you advised. Keep everything crossed for me, please!

--
Helen
---
http://community.webshots.com/user/helenpb_
http://pbase.com/helenpb
Click to expand...
--
Helen
---
http://community.webshots.com/user/helenpb_
http://pbase.com/helenpb
Click to expand...
--EricF707 http://www.pbase.com/erichocinc
 
Helen Betts said:
I just got a call from the local Sony person. He wants to see my
camera. So I'm going to bring it in to their small service center
here (for TVs). This means that the camera store called him, not
Sony in Tokyo, but at least it's a start.
Click to expand...
That sounds like avery positive response. Wish you the best of luck with this one. I've got my fingers crossed.

I'm sure once you have a non DLS 707, you will be thrilled with what you are able to achieve.

--Rich (- -) http://www.imagestation.com/album/?id=4292328567
 
It's a strange story because Sony America seems to know about the problem.

It must be some cultural thing about Japanese refusing to acknowledge mistakes.
 
This may be more true than we realize, where Sony is concerned.

I'd certainly like to see them step up and help Helen out here. The run-around she's getting is ridiculous. Of course, daily reports only make us and Helen more anxious. :)

Maybe a bit more patience will yield positive results.
bob d said:
It's a strange story because Sony America seems to know about the
problem.

It must be some cultural thing about Japanese refusing to
acknowledge mistakes.
Click to expand...
-- Ulysses
 
Helen:
Would it help to have these images:
http://www.pbase.com/fenwick/f707_vignetting_documentation

The first image is from your original camera and the second image is from your replacement. The second image is not as good, since it was of the textured wall and it didn't posterize well.
Regards
...Wes
Helen Betts said:
I just got a call from the local Sony person. He wants to see my
camera. So I'm going to bring it in to their small service center
here (for TVs). This means that the camera store called him, not
Sony in Tokyo, but at least it's a start.

Helen
Click to expand...
 
Hey.

I own many dig cameras and so Sony 707. I have no problem with it.On this side I am interesting in the problem meny of the owner have with this DLS. I contactet Sony service senter in Oslo (Norway) ca 50 km south of me yesterday, about it. He heard about it but, the hand of his hart,the cameras sold here have not this problem.If a camera have DLS it is adjustet with software,and he told me that via this he could adjust the senter all over the lens.Here in Oslo they was happy to have this software/hardware and it would be fixed while I take a cop of coffi.Thats is service!So,all of you with this problem is: Send it for service to a store having this equipment.It seems not to be a problem,just a adjustment. Hope this give all of you a new hope for your camera.

POC Norway
Helen Betts said:
Well, for those of you who are following my sad tale, here's an
update of sorts.

I explained the whole thing to my students (had to do it in
Japanese, they are real beginners) and asked what they would do in
a similar situation. One young woman said that she would call Sony
in Tokyo to complain. When I heard her response, I jumped at it
since this was a person who would respond the way I would like to.
But she also said it would be best to talk to the camera store
first to see what they had to say.

So, she called Kitamura Camera from here and got some manager (she
thinks) on the phone who was familiar with "Helen-san's" problem
cameras. At first he insisted that the replacement camera didn't
have that problem (how in the world did he know??). Then she
convinced him that it indeed did have the same DLSS since she had
seen the pictures herself. He said that according to the Sony rep
who was in earlier in the week and who gave me the replacement,
they don't know about this problem in Japan and don't know how to
fix it. She told him that in fact Sony America does know about it
and does know how to fix it and asked him to call Sony Japan in
Tokyo to investigate this, and if they don't know, then have them
call Sony America. I listened to the entire conversation, and she
was really quite adamant and effective, I think. Anyway, they
promised to check with Sony today or tomorrow and call me back,
hopefully tomorrow.

When I asked her what would happen if Sony absolutely refused to
repair it, her answer was "Chotto, neee..." meaning that that would
be a big problem as she didn't think I would easily be able to
get a refund. I don't in fact want a refund; I just want my camera
to be fixed so I can get on with using it.

Anyway, will keep you advised. Keep everything crossed for me, please!

--
Helen
---
http://community.webshots.com/user/helenpb_
http://pbase.com/helenpb
Click to expand...
--per
 
Sure, be happy to ask if they recognize it. But I won't see them until next week, at least my one student from mainland Japan, who would be the only one (I believe) to have any ideas.

Helen
Ron Hodgson said:
Helen,

While you are waiting for Sony to do something for you, could you
have your students look at this image and see if they can find out
who the family is that the Mon belongs to?

The mon is on a silk kimono that is 100+ years old.
Click to expand...
--Helen--- http://community.webshots.com/user/helenpb_http://pbase.com/helenpb
 
Thanks, Ulysses. I would sure like to see that happen as well. And yes, my anxiety level is reaching a peak, and my patience is wearing thin.

One of my students has offered to go with me to Sony tomorrow (well, today, I guess, now) as I really wanted a Japanese speaker with me to avoid any misunderstandings. I've been up printng pictures to bring, but the weather didn't cooperate too well today, pretty overcast. My wall shots are OK, and the patches of blue sky I managed to find show the problem quite well, but scene shots over towards the water don't look that bad for DLSS, of all times to do that. Funny, though, although it was very cloudy and white looking, the pics I took turned it into a brilliantly blue looking day as the f stop increased.

Helen
Ulysses said:
This may be more true than we realize, where Sony is concerned.

I'd certainly like to see them step up and help Helen out here. The
run-around she's getting is ridiculous. Of course, daily reports
only make us and Helen more anxious. :)

Maybe a bit more patience will yield positive results.
Click to expand...
--Helen--- http://community.webshots.com/user/helenpb_http://pbase.com/helenpb
 
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