I also ordered thru. DELL on March 23rd thinking G2 was in-stock and I got the acknowledgement saying that it will take a month to ship.. So, I called them on next monday (I placed the order on saturday.. and the woman said she don't have right access to cancel .. so she told me to call DELL on monday.. and they were insisting it may take less than a month.. that maonth time was kind of safe side for them.. but, I did not believe them.. turned out to be wise). Then immediately I ordered from Amazon.. I got my package in 10 days.. DELL really sucks in updating their web site..
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Dell Sucks! How Do I Cancel an Order?
- Thread starter akguy
- Start date
Jay Campbell
Member
Who is "Donald Dell"? The founder and CEO of Dell Computer is Michael Dell.
I ordered a G2 from Dell on 3/18 and found out the back order problem only after I received the confirmation email stating the estimated shipping date will be 4/9. Since then I have read many horrifyng messages in this forum about Dell. Ten minutes ago (4/9) I received a message from Dell_software_& [email protected], which reads:
"We have reviewed your order # 794757559, and although we had anticipated
being able to ship your order sooner, we are experiencing an unexpected
delay. We will not be able to ship your order until 4/23/02. We apologize
for this inconvenience, and are doing everything we can to get your order
out to you as quickly as possible.
As always, you may cancel your order at any time prior to shipment by
calling 1-800-624-9897 ext. 66966 and we will promptly process a refund for
your order. Again, we apologize for any inconvenience, and will ship out
your order as soon as possible.
Thank you,
Dell software And peripherals"
Has anyone used the 800 number to cancel order and get refund? What was your experience?
"We have reviewed your order # 794757559, and although we had anticipated
being able to ship your order sooner, we are experiencing an unexpected
delay. We will not be able to ship your order until 4/23/02. We apologize
for this inconvenience, and are doing everything we can to get your order
out to you as quickly as possible.
As always, you may cancel your order at any time prior to shipment by
calling 1-800-624-9897 ext. 66966 and we will promptly process a refund for
your order. Again, we apologize for any inconvenience, and will ship out
your order as soon as possible.
Thank you,
Dell software And peripherals"
Has anyone used the 800 number to cancel order and get refund? What was your experience?
To follow up, I cancelled my order after posting the message, because I am not willing to wait anymore.
After negotiating in the automatic answering loops for a few rounds, I finally got a customer rep. With all needed infomation about the order, my name, address, telephone number, and email address, she put me on hold for about 3 min and came back to tell me that my order has been cancelled. I got her name and the cancellation number before complaining about the G2 problem. She did not think "in stock" meaning "item to be ordered is available for shipping". What a twisted argument! And I could not get my opinion heard, because she kept asking me "what else can I do for you today?" I told her that I would never buy from Dells again. The comforting answer from her was my credit card has not been charged yet.
From a previous conversation with another sales rep, I understood that Dells never stocks the camera. They collect orders then send them to Canon USA. The cameras are drop-shipped to customers. If Canon has design problem with G2, such as cracked camera casing, it is not difficult to understand the back order issue. I am relieved now. Meanwhile, I will keep taking pictures with my Powershot S-10 and buy G2 later when the problem with cracked G2 is solved.
Tingchung wrote:
I ordered a G2 from Dell on 3/18 and found out the back order
problem only after I received the confirmation email stating the
estimated shipping date will be 4/9. Since then I have read many
horrifyng messages in this forum about Dell. Ten minutes ago (4/9)
I received a message from Dell_software_& [email protected],
which reads:
"We have reviewed your order # xxxxx, and although we had
anticipated being able to ship your order sooner, we are experiencing an
unexpected delay. We will not be able to ship your order until 4/23/02. We
apologize for this inconvenience, and are doing everything we can to get your
order out to you as quickly as possible.
As always, you may cancel your order at any time prior to shipment by
calling 1-800-624-9897 ext. 66966 and we will promptly process a
refund for
your order. Again, we apologize for any inconvenience, and will
ship out
your order as soon as possible.
Thank you,
Dell software And peripherals"
I am convinced that "Dell sucks".
To follow up, I cancelled my order after posting the earlier message,
because I am not willing to wait any longer.
I called the 800 number and after negotiating in the automatic answering loops for a few rounds, I finally got a customer rep. With all needed infomation
about the order, my name, address, telephone number, and email
address, she put me on hold for about 3 min and came back to tell
me that my order has been cancelled. I got her name and the
cancellation number before complaining about the G2 problem. She
did not think "in stock" meaning "item to be ordered is available
for shipping". What a twisted argument! And I could not get my
opinion heard, because she kept asking me "what else can I do for
you today?" I told her that I would never buy from Dell again.
The comforting answer from her was my credit card has not been
charged yet.
From a previous conversation with another sales rep, I understood
that Dell never stocks the camera. They collect orders then send
them to Canon USA. The cameras are drop-shipped to customers. If
Canon has design problem with G2, such as cracked camera casing, it
is not difficult to understand the back order issue. I am
relieved now. Meanwhile, I will keep taking pictures with my
Powershot S-10 and buy G2 later when the problem with cracked G2 is
solved.
-- Tingchung
I ordered a G2 from Dell on 3/18 and found out the back order
problem only after I received the confirmation email stating the
estimated shipping date will be 4/9. Since then I have read many
horrifyng messages in this forum about Dell. Ten minutes ago (4/9)
I received a message from Dell_software_& [email protected],
which reads:
"We have reviewed your order # xxxxx, and although we had
anticipated being able to ship your order sooner, we are experiencing an
unexpected delay. We will not be able to ship your order until 4/23/02. We
apologize for this inconvenience, and are doing everything we can to get your
order out to you as quickly as possible.
As always, you may cancel your order at any time prior to shipment by
calling 1-800-624-9897 ext. 66966 and we will promptly process a
refund for
your order. Again, we apologize for any inconvenience, and will
ship out
your order as soon as possible.
Thank you,
Dell software And peripherals"
I am convinced that "Dell sucks".
To follow up, I cancelled my order after posting the earlier message,
because I am not willing to wait any longer.
I called the 800 number and after negotiating in the automatic answering loops for a few rounds, I finally got a customer rep. With all needed infomation
about the order, my name, address, telephone number, and email
address, she put me on hold for about 3 min and came back to tell
me that my order has been cancelled. I got her name and the
cancellation number before complaining about the G2 problem. She
did not think "in stock" meaning "item to be ordered is available
for shipping". What a twisted argument! And I could not get my
opinion heard, because she kept asking me "what else can I do for
you today?" I told her that I would never buy from Dell again.
The comforting answer from her was my credit card has not been
charged yet.
From a previous conversation with another sales rep, I understood
that Dell never stocks the camera. They collect orders then send
them to Canon USA. The cameras are drop-shipped to customers. If
Canon has design problem with G2, such as cracked camera casing, it
is not difficult to understand the back order issue. I am
relieved now. Meanwhile, I will keep taking pictures with my
Powershot S-10 and buy G2 later when the problem with cracked G2 is
solved.
-- Tingchung
bluh
Forum Enthusiast
Trouble posting? 
Since reading all this about you already getting an e-mail to notify of a further delay I've been expecting one today too. Still nothing at 4 pm local time. Over at the DELL Order Status forum Chandler has mentioned more cameras will be expected the 15th. With all the cancellations that must have been going on I'd think the backorder problem would have subsided somewhat. Guess I can only let the day pass before I go checking on it via phone.
Despite the negative comments, thus far, I just have to wait and complain tomorrow.--Farewell, Bob H.
Since reading all this about you already getting an e-mail to notify of a further delay I've been expecting one today too. Still nothing at 4 pm local time. Over at the DELL Order Status forum Chandler has mentioned more cameras will be expected the 15th. With all the cancellations that must have been going on I'd think the backorder problem would have subsided somewhat. Guess I can only let the day pass before I go checking on it via phone.
Despite the negative comments, thus far, I just have to wait and complain tomorrow.--Farewell, Bob H.
graph (g3)
Senior Member
I have had good business with amazon.com, buy.com, 800.com and thinking dell.com is as big as them i then ordered one thinkin i could save $65 but now im beginning to regret my move. my S330 is expected on april 16 and i want to hear a doorbell ring at that day and not the horrifying email.
has anyone gotten their S330 order from dell.com and what does "perp digital camera kit" means???
has anyone gotten their S330 order from dell.com and what does "perp digital camera kit" means???
stucole
Well-known member
I had a similar problem with Dell. After waiting almost a month I called customer service and they told me that the camera was shipping that day. Only later in the day I received an email telling me that they were out of stock and I would either have to wait 2 more weeks or cancel the order.
I called back and cancelled the order and bought the G2 from Best Buy.
Three days later they shipped my cancelled order . It took two more phone calls to cs. They told me that my order had been cancelled and also shipped. They finally sent me a shipping label and I sent the G2 back to them.
Wven more aggervating is the fact that Dell will not be able to credit my acount for at least 2 weeks after they recieve the return. I called my charge card company and they froze the payment pending an investigation.
Dell is by far the worst company I have ever done business with on the web or mail order.
I called back and cancelled the order and bought the G2 from Best Buy.
Three days later they shipped my cancelled order . It took two more phone calls to cs. They told me that my order had been cancelled and also shipped. They finally sent me a shipping label and I sent the G2 back to them.
Wven more aggervating is the fact that Dell will not be able to credit my acount for at least 2 weeks after they recieve the return. I called my charge card company and they froze the payment pending an investigation.
Dell is by far the worst company I have ever done business with on the web or mail order.
Anytime someone gets this type of treatment from what they think is a good company..They need to let everyone know just how they were treated..I know Dell is hurting for cash and sticking it to your credit card if only for a few weeks they are stealing from someone..there using your money or someones money..it's a scam no other way around it..Dell is guilty of theft also of being liers..Sure sooner or later much later Canon is shipping cameras that Dell sell in this deal..But still there a bunch of crooks from dear sweet Mike Dell on down there all in on this scam..Going to Best Buy is smart buying from them is also safe.
Ivan
=============
Ivan
=============
bluh
Forum Enthusiast
Incredible. That's awful. The tendency is to believe only these rare few instances occur, but why at all? I mean, sure, one instance of a foul-up makes sense. Simply lack of a perfect world. But heck, I keep seeing lots of such stories at the DellTalk forums that aren't one chance thing going wrong but instead a series of things in each persons experience with DELL (and not just insignificant orders but also very large orders). It was always easy to overlook it when I first started checking at their forums but now it's obviously serious messes going on.
Point in fact is the surprising number of cancellations getting delivery only once you have cancelled, such as the case with you.
Point in fact is the surprising number of cancellations getting delivery only once you have cancelled, such as the case with you.
--Farewell, Bob H.
bluh
Forum Enthusiast
Just found out for myself that the ship-by date moved back 10 more days to the 19th, no e-mail telling me so (yet).
Another person has cancelled at the Customer Care - Order Status forum. Someone else (maybe your around here) had ordered Feb. 28th with a est. ship-by date of Apr. 1st, now set back to the 11th. Unbelievable to wait so long as other people have obviously gotten their G2 in 3 weeks or less.--Farewell, Bob H.
Another person has cancelled at the Customer Care - Order Status forum. Someone else (maybe your around here) had ordered Feb. 28th with a est. ship-by date of Apr. 1st, now set back to the 11th. Unbelievable to wait so long as other people have obviously gotten their G2 in 3 weeks or less.--Farewell, Bob H.
graph (g3)
Senior Member
i dont know much about G2s but i am also a dell customer. i heard canon ships its products directly to customers. could it be that g2s are discontinued because of its "crack" rumors?
bluh
Forum Enthusiast
Been wondering too if any of that has had time to delay things yet. The person with the Feb. 28th order is an exception. Unless.... Canon has actually known something was wrong long before brought up here. Then again, there's the fact people still get the camera. Albeit slowly. I just can't figure anything about orders with ground shipping being so much more delayed than the next day shipping orders especially when I've seen no relation. It's more of a chaos than "order", if you'll pardon the pun.--Farewell, Bob H.
I posted a message under another thread which is almost verbatim to yours, except I bought a S30. I'll NEVER deal with Dell again and will try to convince anyone I can not to do business with them. I finally got everything straight, returned the camera and got my credit, in spite of their "help", and after many hours of wasted time. Would happily have paid more money from a local store . . . if I had only known what a sorry excuse for a company Dell is. So anyone reading this, NOW YOU KNOW. BEWARE OF DELL unless lies, frustration, more lies and wasted time mean nothing to you, then you might actually like Dell.
tk
tk
Yes, I had a problem posting. Sorry to post the same message so many times. As said, I cancelled my order on 4/9 by phone and got a confirmation number. Then I went out of town until 4/14 (Sunday). I was surprised to see a letter from Dell stating that a camera was shipped on 4/10 and they already charged my Visa account. I was about to call Dell to get an answer then decided to wait for a few days. The camera was delivered by UPS on 4/16 (Tue). I am conviced, at least in my case, that my cancellation of the order prompted them to act quickly. Hope you will get your oder soon. Overall, the experience with Dell was not a good one, although I got the camera at the end.
-- Good Luck, TW
-- Good Luck, TW
Trouble posting?
Since reading all this about you already getting an e-mail to
notify of a further delay I've been expecting one today too. Still
nothing at 4 pm local time. Over at the DELL Order Status forum
Chandler has mentioned more cameras will be expected the 15th. With
all the cancellations that must have been going on I'd think the
backorder problem would have subsided somewhat. Guess I can only
let the day pass before I go checking on it via phone.
Despite the negative comments, thus far, I just have to wait and
complain tomorrow.
--
Farewell, Bob H.
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