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jasonvii

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I've read all the comments on the G2 camera housing cracks. Sofar I haven't encountered this problem with my G2.

So......I'm in my local camera store last weekend and I'm telling the sales person about the uproar over the so called crack problem.He informs me that he has never heard of this problem and wants to know where on the camera the cracks are supposed to be forming.Well, I said, pull your display model out of the showcase and I'll point out the area.So he brings out the display model and as I'm about to show him where the cracks are supposed to be appearing what do we both see, not just one, but a number of hairline cracks in that very area. We were both amazed by this finding. Now I'll be constantly looking at my camera waiting for these dreaded cracks to appear.

Canon should send a letter to all customers whom have purchased this model informing them of the potential problem.
Fat chance of this happening, me thinks!
 
I know a lot of ppl are sick of the subject, but I've been wondering how things have been going for owners with the problem. Any more statements from Canon? Any hassles about return/repairs? Has Canon simply been giving replacements or are they "repairing" the crack? Is it still to early to ask these questions?

:o)
jasonvii said:
I've read all the comments on the G2 camera housing cracks. Sofar I
haven't encountered this problem with my G2.
So......I'm in my local camera store last weekend and I'm telling
the sales person about the uproar over the so called crack
problem.He informs me that he has never heard of this problem and
wants to know where on the camera the cracks are supposed to be
forming.Well, I said, pull your display model out of the showcase
and I'll point out the area.So he brings out the display model and
as I'm about to show him where the cracks are supposed to be
appearing what do we both see, not just one, but a number of
hairline cracks in that very area. We were both amazed by this
finding. Now I'll be constantly looking at my camera waiting for
these dreaded cracks to appear.
Canon should send a letter to all customers whom have purchased
this model informing them of the potential problem.
Fat chance of this happening, me thinks!
Click to expand...
--Willie G.'It is well to remember that the entire universe, with one trifling exception, is composed of others' --John Andrew Holmes-- http://www.pbase.com/effzee
 
I'll try to be breif but we'll see. When Liz called me last week to tell me to send it in, which I won't do just yet, I spent about 15 minutes advising her about the bad PR that was being caused by the cracking and Canon's not coming forward with a real answer. She was unable to answer the questions but said she would have someone from customer relations call me. So, no call Friday, no call Monday. Tuesday I call and ask for Liz and end up with tech support. "Andy "went to his super, who hand carried a copy of my issue to customer support. Andy could not tell me when they would call me although Liz said it would be Monday, which of course has passed. No call yet today.

I guess that's how it is nowadays with a large company. I need 10 minutes of someone's time just to find out a couple of things, but they have to go through these channels to do it. I'm really more frustrated with the system than I am with the crack. Coming clean to me so I can share it here will only give them good PR and in the long run add to their bottom line.

I have the feeling that if their building caught fire, and I was watching it from across the street, they'd all go down in flames because I'd have trouble contacting the right person to tell them to evacuate.

Still waiting for the call....ta
 
I have said this before...This problem is not going to be a quick or painless fix..Many people will not like the way Canon will do the fixing of many cracked G2s.. if they really do plan on doing any fixing..the jury is still out..Replacing all the cracked cameras with brand new G2s..that would be very good but I don't see this really happening..Anyway time will tell.. I just want people to not get their hopes up to high for a quick fix.."Now hey Canon prove me wrong" :-)
Ivan
==============
TMalford said:
I'll try to be breif but we'll see. When Liz called me last week to
tell me to send it in, which I won't do just yet, I spent about 15
minutes advising her about the bad PR that was being caused by the
cracking and Canon's not coming forward with a real answer. She was
unable to answer the questions but said she would have someone from
customer relations call me. So, no call Friday, no call Monday.
Tuesday I call and ask for Liz and end up with tech support. "Andy
"went to his super, who hand carried a copy of my issue to customer
support. Andy could not tell me when they would call me although
Liz said it would be Monday, which of course has passed. No call
yet today.

I guess that's how it is nowadays with a large company. I need 10
minutes of someone's time just to find out a couple of things, but
they have to go through these channels to do it. I'm really more
frustrated with the system than I am with the crack. Coming clean
to me so I can share it here will only give them good PR and in the
long run add to their bottom line.

I have the feeling that if their building caught fire, and I was
watching it from across the street, they'd all go down in flames
because I'd have trouble contacting the right person to tell them
to evacuate.

Still waiting for the call....ta
Click to expand...
 
As well as a fix from Canon, it would do their PR wonders if they issued a voucher to exchange towards a discount against the G3 when it eventually comes out!

Cheers

Bob
ivan4741 said:
TMalford said:
I'll try to be breif but we'll see. When Liz called me last week to
tell me to send it in, which I won't do just yet, I spent about 15
minutes advising her about the bad PR that was being caused by the
cracking and Canon's not coming forward with a real answer. She was
unable to answer the questions but said she would have someone from
customer relations call me. So, no call Friday, no call Monday.
Tuesday I call and ask for Liz and end up with tech support. "Andy
"went to his super, who hand carried a copy of my issue to customer
support. Andy could not tell me when they would call me although
Liz said it would be Monday, which of course has passed. No call
yet today.

I guess that's how it is nowadays with a large company. I need 10
minutes of someone's time just to find out a couple of things, but
they have to go through these channels to do it. I'm really more
frustrated with the system than I am with the crack. Coming clean
to me so I can share it here will only give them good PR and in the
long run add to their bottom line.

I have the feeling that if their building caught fire, and I was
watching it from across the street, they'd all go down in flames
because I'd have trouble contacting the right person to tell them
to evacuate.

Still waiting for the call....ta
Click to expand...
Click to expand...
 
Yes, I must have gotten a call from Liz the same day you did. She left a message on my answering machine as I wasn't home. When I called back, I got someone in tech support, and he finally said he would email his supervisor. Needless to say, I have heard NOTHING since then. I am not willing to send my camera in again until Canon has more to say on the subject.
TMalford said:
I'll try to be breif but we'll see. When Liz called me last week to
tell me to send it in, which I won't do just yet, I spent about 15
minutes advising her about the bad PR that was being caused by the
cracking and Canon's not coming forward with a real answer. She was
unable to answer the questions but said she would have someone from
customer relations call me. So, no call Friday, no call Monday.
Tuesday I call and ask for Liz and end up with tech support. "Andy
"went to his super, who hand carried a copy of my issue to customer
support. Andy could not tell me when they would call me although
Liz said it would be Monday, which of course has passed. No call
yet today.

I guess that's how it is nowadays with a large company. I need 10
minutes of someone's time just to find out a couple of things, but
they have to go through these channels to do it. I'm really more
frustrated with the system than I am with the crack. Coming clean
to me so I can share it here will only give them good PR and in the
long run add to their bottom line.

I have the feeling that if their building caught fire, and I was
watching it from across the street, they'd all go down in flames
because I'd have trouble contacting the right person to tell them
to evacuate.

Still waiting for the call....ta
Click to expand...
 
There ya go Bob. I like the sound of that. Kind of a rebate thing. Send in a copy of your receipt + proof of purchase and get $150.00 or so back. Plus they should fix any camera under warranty. You ought to suggest that to Canon. Finally someone comes out and says what they want. :)

Dan
Bob C. said:
As well as a fix from Canon, it would do their PR wonders if they
issued a voucher to exchange towards a discount against the G3 when
it eventually comes out!

Cheers

Bob
Click to expand...
 
If I had a G2, which I don't, and heard about this problem, whether I had the problem or not, I would return the camera to the dealer and get my money back and move on to another camera without even taking a breath. I don't know about others on this forum, but if I spend my hard earned money on an expensive toy, I dam well get a prooduct that is not seriously defective in any manner.

Just my opinion for whatever it's worth. those of you who think differently either don't care ,are lazy or are affraid of confrontations.

Jerry
Portland, Oregon
Leezah said:
TMalford said:
I'll try to be breif but we'll see. When Liz called me last week to
tell me to send it in, which I won't do just yet, I spent about 15
minutes advising her about the bad PR that was being caused by the
cracking and Canon's not coming forward with a real answer. She was
unable to answer the questions but said she would have someone from
customer relations call me. So, no call Friday, no call Monday.
Tuesday I call and ask for Liz and end up with tech support. "Andy
"went to his super, who hand carried a copy of my issue to customer
support. Andy could not tell me when they would call me although
Liz said it would be Monday, which of course has passed. No call
yet today.

I guess that's how it is nowadays with a large company. I need 10
minutes of someone's time just to find out a couple of things, but
they have to go through these channels to do it. I'm really more
frustrated with the system than I am with the crack. Coming clean
to me so I can share it here will only give them good PR and in the
long run add to their bottom line.

I have the feeling that if their building caught fire, and I was
watching it from across the street, they'd all go down in flames
because I'd have trouble contacting the right person to tell them
to evacuate.

Still waiting for the call....ta
Click to expand...
Click to expand...
 
The time when I could return it to the dealer is long past - if I did, they would probably just tell me to contact Canon.
jerry rosen said:
Just my opinion for whatever it's worth. those of you who think
differently either don't care ,are lazy or are affraid of
confrontations.

Jerry
Portland, Oregon
Leezah said:
TMalford said:
I'll try to be breif but we'll see. When Liz called me last week to
tell me to send it in, which I won't do just yet, I spent about 15
minutes advising her about the bad PR that was being caused by the
cracking and Canon's not coming forward with a real answer. She was
unable to answer the questions but said she would have someone from
customer relations call me. So, no call Friday, no call Monday.
Tuesday I call and ask for Liz and end up with tech support. "Andy
"went to his super, who hand carried a copy of my issue to customer
support. Andy could not tell me when they would call me although
Liz said it would be Monday, which of course has passed. No call
yet today.

I guess that's how it is nowadays with a large company. I need 10
minutes of someone's time just to find out a couple of things, but
they have to go through these channels to do it. I'm really more
frustrated with the system than I am with the crack. Coming clean
to me so I can share it here will only give them good PR and in the
long run add to their bottom line.

I have the feeling that if their building caught fire, and I was
watching it from across the street, they'd all go down in flames
because I'd have trouble contacting the right person to tell them
to evacuate.

Still waiting for the call....ta
Click to expand...
Click to expand...
Click to expand...
 
No Jerry the reason I think differently is common sense. This is mostly a cosmetic issue that does not in any way interfere with the operation or image quality of the finest consumer level digital camera currently in production. I'm not lazy, indifferent or affraid. While everyone else is hand ringing and carrying on like the end of the world I'm enjoying my camera. In the meantime my G2 is covered under warranty. I am patient. Canon will investigate, and reach a conclusion. Then if my G2 is cracked beyond needing a magnifying glass to see it I will send it in under warranty for repair. Patience and Common sense. Not seeing a lot of it here lately, but that's what I'm practicing.

Dan
jerry rosen said:
Jerry
Portland, Oregon
Leezah said:
TMalford said:
I'll try to be breif but we'll see. When Liz called me last week to
tell me to send it in, which I won't do just yet, I spent about 15
minutes advising her about the bad PR that was being caused by the
cracking and Canon's not coming forward with a real answer. She was
unable to answer the questions but said she would have someone from
customer relations call me. So, no call Friday, no call Monday.
Tuesday I call and ask for Liz and end up with tech support. "Andy
"went to his super, who hand carried a copy of my issue to customer
support. Andy could not tell me when they would call me although
Liz said it would be Monday, which of course has passed. No call
yet today.

I guess that's how it is nowadays with a large company. I need 10
minutes of someone's time just to find out a couple of things, but
they have to go through these channels to do it. I'm really more
frustrated with the system than I am with the crack. Coming clean
to me so I can share it here will only give them good PR and in the
long run add to their bottom line.

I have the feeling that if their building caught fire, and I was
watching it from across the street, they'd all go down in flames
because I'd have trouble contacting the right person to tell them
to evacuate.

Still waiting for the call....ta
Click to expand...
Click to expand...
Click to expand...
 
TMalford said:
I guess that's how it is nowadays with a large company. I need 10
minutes of someone's time just to find out a couple of things, but
they have to go through these channels to do it. I'm really more
frustrated with the system than I am with the crack. Coming clean
to me so I can share it here will only give them good PR and in the
long run add to their bottom line.
Click to expand...
I think we should give them the benefit of the doubt, at least for the moment. It hasn't been that long since this problem was first reported. This is clearly an engineering issue that will have to go to the people who designed the camera for them to figure out why the cracks are appearing. I work for a large company that takes its customer support VERY seriously, but it can still take weeks before customer issues are brought to the attention of the engineers, and then someone has to schedule time to do the proper investigation, probably getting other people involved if it's a complex issue. With an issue like these cracks, we could be talking anything from too much torque on a screw to improper formation of the camera back to ozone effects on the plastic. IOW, it could legitimately take weeks or months before anyone has a definitive answer on why the backs are cracking. At this point, if all the CSRs can say is, "It's being investigated," they're probably telling the truth.
 
As far as I am concerned, this is not a debatable issue. I, personally, would not own such a camera nor wait for anyone to fix it. by that time, the whole industry will have changed and a brand new crop of cameras will be out. Some of the reports that I have seen is that the insides of the camera can be seen through some of the cracks. This is a delicate instrument. Any dust or moisture that finds it's way into the camera will cause serious damage. If people want to tolerate warranty issues and inconveniences, that's fine. However, I would rather not hear about their bitching on this forum, nor any whinning about his camera. If they choose to keep it, then they must be willing to endure the consequences.

There is something that we all have in common, an opinion

Jerry

Portland Oregon

Proud owner of Coolpix 990 and Canon S 30. Past owner of Canon S100 and Canon G1.
Patchmaster said:
TMalford said:
I guess that's how it is nowadays with a large company. I need 10
minutes of someone's time just to find out a couple of things, but
they have to go through these channels to do it. I'm really more
frustrated with the system than I am with the crack. Coming clean
to me so I can share it here will only give them good PR and in the
long run add to their bottom line.
Click to expand...
I think we should give them the benefit of the doubt, at least for
the moment. It hasn't been that long since this problem was first
reported. This is clearly an engineering issue that will have to
go to the people who designed the camera for them to figure out why
the cracks are appearing. I work for a large company that takes
its customer support VERY seriously, but it can still take weeks
before customer issues are brought to the attention of the
engineers, and then someone has to schedule time to do the proper
investigation, probably getting other people involved if it's a
complex issue. With an issue like these cracks, we could be
talking anything from too much torque on a screw to improper
formation of the camera back to ozone effects on the plastic. IOW,
it could legitimately take weeks or months before anyone has a
definitive answer on why the backs are cracking. At this point, if
all the CSRs can say is, "It's being investigated," they're
probably telling the truth.
Click to expand...
 
I haven't posted on the crack issue yet, except to post my serial number.

I am concerned about damage to my G2, but mine (and everyone else's) is still under warranty. I do not want to send mine in to Canon now because the investigation concerning the cause of the cracks is still in progress, which means there is no solution yet.

If I send my camera in now, they may replace the damaged casing with another which will probably also fail - after my warranty expires. Since the cracked casing does not affect camera operation, I will continue to use my G2.

When the issue first came up (thanks Leezah), we were all concerned whether Canon would acknowledge the cracks as warranty repairs or claim they were due to abuse of the camera.

Now that Canon has accepted responsibility for the defect, I can relax, enjoy my camera, and patiently wait for a solution.

If a G2 fails because of a hole in the casing, Canon has no option but to repair it under warranty.

Joe
jerry rosen said:
There is something that we all have in common, an opinion

Jerry

Portland Oregon

Proud owner of Coolpix 990 and Canon S 30. Past owner of Canon S100
and Canon G1.
Patchmaster said:
TMalford said:
I guess that's how it is nowadays with a large company. I need 10
minutes of someone's time just to find out a couple of things, but
they have to go through these channels to do it. I'm really more
frustrated with the system than I am with the crack. Coming clean
to me so I can share it here will only give them good PR and in the
long run add to their bottom line.
Click to expand...
I think we should give them the benefit of the doubt, at least for
the moment. It hasn't been that long since this problem was first
reported. This is clearly an engineering issue that will have to
go to the people who designed the camera for them to figure out why
the cracks are appearing. I work for a large company that takes
its customer support VERY seriously, but it can still take weeks
before customer issues are brought to the attention of the
engineers, and then someone has to schedule time to do the proper
investigation, probably getting other people involved if it's a
complex issue. With an issue like these cracks, we could be
talking anything from too much torque on a screw to improper
formation of the camera back to ozone effects on the plastic. IOW,
it could legitimately take weeks or months before anyone has a
definitive answer on why the backs are cracking. At this point, if
all the CSRs can say is, "It's being investigated," they're
probably telling the truth.
Click to expand...
Click to expand...
--Canon G2
 
Reason, sensibility, cohesiveness, level headedness all in one post.
Oh Lord, bring us more of this sanity as we endure our cracks.
Thanks!
Joe Evans said:
Joe
jerry rosen said:
There is something that we all have in common, an opinion

Jerry

Portland Oregon

Proud owner of Coolpix 990 and Canon S 30. Past owner of Canon S100
and Canon G1.
Patchmaster said:
TMalford said:
I guess that's how it is nowadays with a large company. I need 10
minutes of someone's time just to find out a couple of things, but
they have to go through these channels to do it. I'm really more
frustrated with the system than I am with the crack. Coming clean
to me so I can share it here will only give them good PR and in the
long run add to their bottom line.
Click to expand...
I think we should give them the benefit of the doubt, at least for
the moment. It hasn't been that long since this problem was first
reported. This is clearly an engineering issue that will have to
go to the people who designed the camera for them to figure out why
the cracks are appearing. I work for a large company that takes
its customer support VERY seriously, but it can still take weeks
before customer issues are brought to the attention of the
engineers, and then someone has to schedule time to do the proper
investigation, probably getting other people involved if it's a
complex issue. With an issue like these cracks, we could be
talking anything from too much torque on a screw to improper
formation of the camera back to ozone effects on the plastic. IOW,
it could legitimately take weeks or months before anyone has a
definitive answer on why the backs are cracking. At this point, if
all the CSRs can say is, "It's being investigated," they're
probably telling the truth.
Click to expand...
Click to expand...
--
Canon G2
Click to expand...
 
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