Fight with Staples

I buy a lot of things from Staples every year and enjoy doing business with them. And I have sued their price match for other items. I DO agree that there is a point of greed and a point of doing honest business. When I bought my CP995 the other day from Staples via price matching I did not go in trying to **** them. I had 2 prices for retail CP995's, including shipping and also showing in stock status. I encourage anyone to use their price match policy per thier instructions. At same time I hope people compare apples to apples and don't try and price gouge them. if so Staples will certainly over time change thier price match policy. Just my 2 cents worth. I paid $459.75 for my CP995 using the pricematch policy of Staples. Not a super cheap price since the camera can be bought anywhere for $599 but still a good price and in doing so I didn't do anything other than use Staples policy. My quotes were not gray market in any way, and when I suspected a vendor of being gray market I didn't use their pricing. My point is this.. nothing wrong with using the Pricematch guarantee that Staples offers, but people should be careful not to abuse it. I think most do a good job of doing things right, but it doesnt take too many offenders before stores change their policies. I for one hate vendors who advertise deceptively ( i.e., not including chargers, manuals, software, cables, etc ) and for most part whenever I see a price that is too good to be true it is usually too good to be true! Is probably why some want to buy from Staples and not low priced vendors! Good luck to all ))) Now, I am more concerned about a few bad pixels in my cam!!!!!

Paul Linder said:

GLP said:

Don't let this get like the Sony forum where there's more posting
on price matching than substance regarding the art of using the
equipment. How you buy your camera, in my estimation, is your
personal business. When I bought my Sony F707 I gave CompUSA, Best
Buy and Circuit City a chance to price match but they refused, so I
got it at Sears at a decent and fair price. Frankly, I don't give
a damn if they paid you to take the camera out of the store. This
and all of these forums should be about taking pictures, getting
help with problems and furthering the art. Get your camera by any
means you can, READ THE MANUAL and then get on the forum and talk
about taking pictures. We have a Nikon CP885, so I'm qualified to
be here and speak my piece. And I have. Gary

Click to expand...

To Trout, Mark, GLP
I like your style.

Paul Linder

Click to expand...

Hmm, I always did like to play devil's advocate! Mdtrout, you make some valid points. And I would say 99.5% of the forum is for helping others with their chosen piece of happiness. Just by the postings I see, 1 out of 20? 30? maybe more, are folks asking the Staples question(s).

However, Staples did put their pricematch policy out there, ambiguous and very much open to interpretation. They did say, pricematch 110%, "anywhere". Thats like going to a restaurant, seeing the "open" neon sign, sitting down, seeing the menu then being told you cannot order anything. They put it out there, it is their responsibility to either keep it as is, or amend the clause(s). Believe me, they are still making money, as is Nikon.

The folks out there are just trying to get a decent deal. Money is tough now-a-days and forking over 4-6 Ben franklins is a LOT to many of us. That savings will further the economy in all the accessories that need to be bought yet (ie, card readers, tripods, CF cards, cases, batteries, etc.).

Obviously with anything electronic, your not going to get something for nothing unless someone is a thief that needs to get their fingers whacked off. But, just like anything else, we all try to get a deal, whether it be cars, groceries and coupons, Sunday paper ads etc. This is no different. If I hear of good consumer deals, I don't have any problems passing it along. We are the end users of products. Nikon and Staples are not going to take care of us, so we should each other.

Paul Linder said:

GLP said:

Don't let this get like the Sony forum where there's more posting
on price matching than substance regarding the art of using the
equipment. How you buy your camera, in my estimation, is your
personal business. When I bought my Sony F707 I gave CompUSA, Best
Buy and Circuit City a chance to price match but they refused, so I
got it at Sears at a decent and fair price. Frankly, I don't give
a damn if they paid you to take the camera out of the store. This
and all of these forums should be about taking pictures, getting
help with problems and furthering the art. Get your camera by any
means you can, READ THE MANUAL and then get on the forum and talk
about taking pictures. We have a Nikon CP885, so I'm qualified to
be here and speak my piece. And I have. Gary

Click to expand...

To Trout, Mark, GLP
I like your style.

Paul Linder

Click to expand...

These are good points but to much of a good thing will bring change. Staples will change their policy and I understand the AM is changing some of their policies on the blue card.

They are not making these changes based on customers who fairly took advantage of the policy but because of customers who looked for loopholes demanded unreasonable refunds and really took advantage of them. Now because of a few all will be effected.

I will match a price with anyone with a 30 mile area but I will not match a price with any mailorder house or anyone else out of the area. If they want to drive 100 miles to save 10 bucks then bye. I have a loyal following of customers that know I will not cheat them, will not oversell them, will send them to a competior to buy memory cause its half the price of mine and they send me their friends and tell them buy from him cause he will treat you right. The sale is already made its just getting them the right camera. Honesty and intregity still have value.

troutman

wrz0170 said:

However, Staples did put their pricematch policy out there,
ambiguous and very much open to interpretation. They did say,
pricematch 110%, "anywhere". Thats like going to a restaurant,
seeing the "open" neon sign, sitting down, seeing the menu then
being told you cannot order anything. They put it out there, it is
their responsibility to either keep it as is, or amend the
clause(s). Believe me, they are still making money, as is Nikon.

The folks out there are just trying to get a decent deal. Money is
tough now-a-days and forking over 4-6 Ben franklins is a LOT to
many of us. That savings will further the economy in all the
accessories that need to be bought yet (ie, card readers, tripods,
CF cards, cases, batteries, etc.).

Obviously with anything electronic, your not going to get something
for nothing unless someone is a thief that needs to get their
fingers whacked off. But, just like anything else, we all try to
get a deal, whether it be cars, groceries and coupons, Sunday paper
ads etc. This is no different. If I hear of good consumer deals, I
don't have any problems passing it along. We are the end users of
products. Nikon and Staples are not going to take care of us, so we
should each other.

Paul Linder said:

GLP said:

Don't let this get like the Sony forum where there's more posting
on price matching than substance regarding the art of using the
equipment. How you buy your camera, in my estimation, is your
personal business. When I bought my Sony F707 I gave CompUSA, Best
Buy and Circuit City a chance to price match but they refused, so I
got it at Sears at a decent and fair price. Frankly, I don't give
a damn if they paid you to take the camera out of the store. This
and all of these forums should be about taking pictures, getting
help with problems and furthering the art. Get your camera by any
means you can, READ THE MANUAL and then get on the forum and talk
about taking pictures. We have a Nikon CP885, so I'm qualified to
be here and speak my piece. And I have. Gary

Click to expand...

To Trout, Mark, GLP
I like your style.

Paul Linder

Click to expand...

Click to expand...

This makes for a lively discussion doesn't it! I have to agree wholeheartedly with wrz0170.

another entry in the saga, I called the 800 3staple number today and asked to pricematch the CP995, I was told that they couldn't do it today because THEIR (staples) warehouse was closed today and they didn't know if they (staples) had it in stock! OK.

I agree with MDTROUT about changing the policy but the way I figure, they get me on some things and I get them on some things. Amex changed their policy because they are losing money matching items that they don't stock, their insurance premiums probably went up so they stopped it.

side note, I use to work for a retailer (that shall remain nameless) that had a really good policy regarding employee purchases, we got to purchase a limited amount of stuff for 10% over cost! boy did I get some good deals, you'd be amazed at the markup of some items! I could get $150 items for $30 with the 10% over cost policy. I won't be crying over a price match believe me!

MDTROUT said:

They are not making these changes based on customers who fairly
took advantage of the policy but because of customers who looked
for loopholes demanded unreasonable refunds and really took
advantage of them. Now because of a few all will be effected.

I will match a price with anyone with a 30 mile area but I will not
match a price with any mailorder house or anyone else out of the
area. If they want to drive 100 miles to save 10 bucks then bye. I
have a loyal following of customers that know I will not cheat
them, will not oversell them, will send them to a competior to buy
memory cause its half the price of mine and they send me their
friends and tell them buy from him cause he will treat you right.
The sale is already made its just getting them the right camera.
Honesty and intregity still have value.

troutman

wrz0170 said:

However, Staples did put their pricematch policy out there,
ambiguous and very much open to interpretation. They did say,
pricematch 110%, "anywhere". Thats like going to a restaurant,
seeing the "open" neon sign, sitting down, seeing the menu then
being told you cannot order anything. They put it out there, it is
their responsibility to either keep it as is, or amend the
clause(s). Believe me, they are still making money, as is Nikon.

The folks out there are just trying to get a decent deal. Money is
tough now-a-days and forking over 4-6 Ben franklins is a LOT to
many of us. That savings will further the economy in all the
accessories that need to be bought yet (ie, card readers, tripods,
CF cards, cases, batteries, etc.).

Obviously with anything electronic, your not going to get something
for nothing unless someone is a thief that needs to get their
fingers whacked off. But, just like anything else, we all try to
get a deal, whether it be cars, groceries and coupons, Sunday paper
ads etc. This is no different. If I hear of good consumer deals, I
don't have any problems passing it along. We are the end users of
products. Nikon and Staples are not going to take care of us, so we
should each other.

Paul Linder said:

GLP said:

Don't let this get like the Sony forum where there's more posting
on price matching than substance regarding the art of using the
equipment. How you buy your camera, in my estimation, is your
personal business. When I bought my Sony F707 I gave CompUSA, Best
Buy and Circuit City a chance to price match but they refused, so I
got it at Sears at a decent and fair price. Frankly, I don't give
a damn if they paid you to take the camera out of the store. This
and all of these forums should be about taking pictures, getting
help with problems and furthering the art. Get your camera by any
means you can, READ THE MANUAL and then get on the forum and talk
about taking pictures. We have a Nikon CP885, so I'm qualified to
be here and speak my piece. And I have. Gary

Click to expand...

To Trout, Mark, GLP
I like your style.

Paul Linder

Click to expand...

Click to expand...

Click to expand...

PAE,

What I find a curiosity is that Staples put in place this policy. 110%, "anywhere". To me, that means anywhere. Now when I company initiates a policy, mandate or whatever, it should be followed, no? It's curious that some folks pricematched using one vendor, and then another person gets shot down using the same vendor. Interesting. To me it sounds like trying to buy a car, let me go ask my manager.......

Another curiosity is that Staples told me what they told one gentleman, your vendor is not an authorized Nikon dealer. I think I missed it, but I "think" that Staples is not on the authorized Nikon dealer list. Double standards?

But ultimately, it is Staple's responsibility on their own policies. I am sure MDtrout is right, most likely this will initated a policy change when enough people bug them. If they were smart, they would initate policy stating, "local vendors" only. Ritz Camera would only pricematch if you could physically walk into the store and walk out with the camera and it had to be local. Which is fair.

I am very surprised that Staples will pricematch off the internet. Most vendors with pricematch policies limit things to either ads or local vendors/stores only. Which of course makes sense. I don't recall anything in the Staples policy which said things had to be an "authorized dealer" BUT I do recall that things had to have a USA warranty ( i.e., they don't wish to price match a retail box to an out of box gray market item ).

If aples and apples are being compared I don't see an issue suing Staples rpice match. I know when I bought my cam from them I used an on line vendor that sold only retail boxes, and I included the shipping charges and the ad clearly showed it was in stock and had a full USA warranty. I also bought mine locally and dealt with the manager in person and not over a telephone. BUT in all honesty I did NOT try using a super low price that I suspected might be gray market or a low ball out of box special. Even if a dealer is an authorized dealer for Nikon it does NOT mean the item advertised on the internet is a retail box, complete with all accessories. The place I used to price match Staples showed ALL the accessories and software included in the price. I may have just gotten lucky in the ease with which Staples dealt with me but my expereince was positive and they seemed happy to match the price.

Bottom line though... places like A&M.. just seems interesting that people want the price match so badly ( even though Staples does NOT usually have the Nikon IN STOCK at the store )... it saves them about $20 total. Why not just buy from A&M and avoid the hassle? Personally based upon my A&M experience, I think the answer is obvious. it isn't for the $20, it's because they trust Staples more and trust it wil be a retail boxed camera without any hassles or return policies. I buy a lot from Staples every year and really appreciated them matching a full retail boxed item. It saved me some money and kept this Staples customer quite happy. I also do not feel as though I tried to screw Staples in any way. And main reaosn why I went for the price match? At time of purchase I thought they would have the camera in stock and I wouldnt have to wait. When I got there I found out they mostly sell the Nikon on line and I would have to order it. Still, I knew I could return it locally if anything went wrong! I just hope people don't try to really hit Staples hard with potentially gray market items.. their price match is a great deal and if people will respect it it will continue to be a great deal in the futire!

wrz0170 said:

PAE,

What I find a curiosity is that Staples put in place this policy.
110%, "anywhere". To me, that means anywhere. Now when I company
initiates a policy, mandate or whatever, it should be followed, no?
It's curious that some folks pricematched using one vendor, and
then another person gets shot down using the same vendor.
Interesting. To me it sounds like trying to buy a car, let me go
ask my manager.......

Another curiosity is that Staples told me what they told one
gentleman, your vendor is not an authorized Nikon dealer. I think I
missed it, but I "think" that Staples is not on the authorized
Nikon dealer list. Double standards?

But ultimately, it is Staple's responsibility on their own
policies. I am sure MDtrout is right, most likely this will
initated a policy change when enough people bug them. If they
were smart, they would initate policy stating, "local vendors"
only. Ritz Camera would only pricematch if you could physically
walk into the store and walk out with the camera and it had to be
local. Which is fair.

Click to expand...

JDavis37 said:

Still, I knew I could return it locally if anything went wrong!

Click to expand...

I did purchase my CP 5000 at Staples with a price match. It was not the cheapest price on the web. My Staples camera was a used camera. In fact, the previous user left a picture in the CF card. I was not able to return to the store. I had to mail it back to Ingram. Staples charged my credit card twice for the replacement. After they received my return, they subsequently credited my card. They refused to do an exchange.

Sounds like a nightmare purchase! Yeeesh. Again goes back to the PERSON one is dealing with. I've never had a bad Staples experience. Just hope I am not "overdue". I've also had good luck with Best Buy in terms of returns, etc. I did however once see a true nightmare at a local Compusa and it involved a Cool Hand Luke DVD. poor guy lived 2 hours away, he had a defective DVD and the store did not have one to replace it. Manage ron futy was a real jackass and told the guy he would have to come back when they got one in. know it may have been store policy but if I had a customer willing to drive 2 hours to my store, I certainly would not make a big deal out of a single $12 DVD. Doesn't mean CompUSA is a bad store to buy from however, just that particular manager was a bit of a butt!

On refusing a return, Staples policy will allow a return as long as it is defective and returned within 14 days of purchase. If not defective they charge a 15% restock fee. Not sure why they refused you bu sounds like you were dealing with a real butt also!

cc6000 said:

JDavis37 said:

Still, I knew I could return it locally if anything went wrong!

Click to expand...

I did purchase my CP 5000 at Staples with a price match. It was not
the cheapest price on the web. My Staples camera was a used camera.
In fact, the previous user left a picture in the CF card. I was not
able to return to the store. I had to mail it back to Ingram.
Staples charged my credit card twice for the replacement. After
they received my return, they subsequently credited my card. They
refused to do an exchange.

Click to expand...

Looks like the fight may be over for a while! Just went to Staples to return my CP995 due to hot pixels and found out Staples is OUT OF STOCK and of course with no date in mind when they will be in stock! Looks like the price match cleaned Staples out and as such I'm out of luck until they get another shipment in!!

PAE said:

Well, I tried to price match at two differen't staples today and I
didn't have much luck. I printed out several different web site's
prices on the Nikon CP995 and off I went!

At the first one they flat out said "no we won't match this" they
wouldn't even tell me why, I asked for the manager and didn't get
him, I got some associate manager trainee who said that they
wouldn't match it because the price was too low. I pointed out
that the 110% guarantee didn't state any limits as to the amount
they would match, he still flat out refused. I requested a refusal
in writing and he refused that. I asked for a manager and he
refused that stating that there was nothing the manager could do.
I made a big scene pointing to the HUGE poster on the wall five
feet from us with the 110% price match guarantee on it and then I
left.

I went to a second staples and presented the same information to
the woman behind the customer service counter, she looked doubtfull
but dutifully called her manager who told her to verify the
information, she called A & M and they are closed for the holiday
so she turned me away also. At least the second store was a little
more polite and gave me a legitimate reason for refusing to honor
the price match.

I guess I will wait until Sunday or Monday and try again.

Click to expand...

Well guys... it took a dozen calls to a dozne different operators but I got a good price just a tad over $700 for the Coolpix 5000.

Get an operator that doesn't know what they are doing... possibly one from the call center that doesn't have pc's for accessing the web!

JDavis37 said:

PAE said:

Well, I tried to price match at two differen't staples today and I
didn't have much luck. I printed out several different web site's
prices on the Nikon CP995 and off I went!

At the first one they flat out said "no we won't match this" they
wouldn't even tell me why, I asked for the manager and didn't get
him, I got some associate manager trainee who said that they
wouldn't match it because the price was too low. I pointed out
that the 110% guarantee didn't state any limits as to the amount
they would match, he still flat out refused. I requested a refusal
in writing and he refused that. I asked for a manager and he
refused that stating that there was nothing the manager could do.
I made a big scene pointing to the HUGE poster on the wall five
feet from us with the 110% price match guarantee on it and then I
left.

I went to a second staples and presented the same information to
the woman behind the customer service counter, she looked doubtfull
but dutifully called her manager who told her to verify the
information, she called A & M and they are closed for the holiday
so she turned me away also. At least the second store was a little
more polite and gave me a legitimate reason for refusing to honor
the price match.

I guess I will wait until Sunday or Monday and try again.

Click to expand...

Click to expand...

Spend over $150 and get $15 off. Use coupon code 74306.

Went to the store today and talked to the first guy I talked to (the guy that told me about the price match in the first place), he agreed to do it and tried but they were out of stock, he told me to come back in on wed.

It's just the people!

wrz0170 said:

However, Staples did put their pricematch policy out there,
ambiguous and very much open to interpretation. They did say,
pricematch 110%, "anywhere". Thats like going to a restaurant,
seeing the "open" neon sign, sitting down, seeing the menu then
being told you cannot order anything. They put it out there, it is
their responsibility to either keep it as is, or amend the
clause(s). Believe me, they are still making money, as is Nikon.

Click to expand...

You know all about that "fine print", right? I'm sure there's a slew (sp) of stipulations and restrictions on something like this.

Life is never THAT easy. =)

Nicole

Here is the policy at Staples, I should have bought my CP5000 there.

http://www.staples.com/help/default.asp?area=protection

Typical statement from someone that overpayed for something. I payed 489. for my 995 delivered from dell with no rebate. Unfair advantage? Staples made the policy. Why is using their own policy unfair. I don't have a staples available or would have done it also. They made the policy, not the consumers. I just can't figure how anyone could say that using their policy is taking unfair advantage of anyone. Sounds more like sour grapes to me.

Jerry

MDTROUT said:

am photo sells the camera at a cheap price without a charger,
batteries, and manual and staples should not have to match a price
against that type of bad business policies. Good for staples.

Im sure I'll get a nasty reply from many people but sometimes the
truth is noy popular and sometime doing the right thing is not
popular but one of our major problems is not enough people do the
right thing anymore.

troutman

PAE said:

Well, I tried to price match at two differen't staples today and I
didn't have much luck. I printed out several different web site's
prices on the Nikon CP995 and off I went!

At the first one they flat out said "no we won't match this" they
wouldn't even tell me why, I asked for the manager and didn't get
him, I got some associate manager trainee who said that they
wouldn't match it because the price was too low. I pointed out
that the 110% guarantee didn't state any limits as to the amount
they would match, he still flat out refused. I requested a refusal
in writing and he refused that. I asked for a manager and he
refused that stating that there was nothing the manager could do.
I made a big scene pointing to the HUGE poster on the wall five
feet from us with the 110% price match guarantee on it and then I
left.

I went to a second staples and presented the same information to
the woman behind the customer service counter, she looked doubtfull
but dutifully called her manager who told her to verify the
information, she called A & M and they are closed for the holiday
so she turned me away also. At least the second store was a little
more polite and gave me a legitimate reason for refusing to honor
the price match.

I guess I will wait until Sunday or Monday and try again.

Click to expand...

Click to expand...

Yep, as I had stated before, I got my CP5000 for just over $700 all told, what a steal. I called today and told them that coupon # from this thread and got the $15 off as well!

pcmacbob said:

Here is the policy at Staples, I should have bought my CP5000 there.

http://www.staples.com/help/default.asp?area=protection

Click to expand...

I bought via Staples for an out of the door price of $459.75 including sales tax. They price matched a USA warranted, full retail box and did so without any hassles or complaints. I think the sour grapes comes in when people try to use gray market or less than retail boxed prices. If poeple are trying to do that in the end it will only result in Staples revamping their policy. Their policy is very straightforward and very generous in my opinion, and they seem more than happy to do it as long as one is comparing apples to apples. I read their policy before attempting to use it and walked away very happy. Just hope poeple don't try to shave off another $40-50 by attempting to use gray market advertised prices! Seems to me $450 for a CP995 is a great price as it is!

xsquidx said:

Jerry

MDTROUT said:

am photo sells the camera at a cheap price without a charger,
batteries, and manual and staples should not have to match a price
against that type of bad business policies. Good for staples.

Im sure I'll get a nasty reply from many people but sometimes the
truth is noy popular and sometime doing the right thing is not
popular but one of our major problems is not enough people do the
right thing anymore.

troutman

PAE said:

Well, I tried to price match at two differen't staples today and I
didn't have much luck. I printed out several different web site's
prices on the Nikon CP995 and off I went!

At the first one they flat out said "no we won't match this" they
wouldn't even tell me why, I asked for the manager and didn't get
him, I got some associate manager trainee who said that they
wouldn't match it because the price was too low. I pointed out
that the 110% guarantee didn't state any limits as to the amount
they would match, he still flat out refused. I requested a refusal
in writing and he refused that. I asked for a manager and he
refused that stating that there was nothing the manager could do.
I made a big scene pointing to the HUGE poster on the wall five
feet from us with the 110% price match guarantee on it and then I
left.

I went to a second staples and presented the same information to
the woman behind the customer service counter, she looked doubtfull
but dutifully called her manager who told her to verify the
information, she called A & M and they are closed for the holiday
so she turned me away also. At least the second store was a little
more polite and gave me a legitimate reason for refusing to honor
the price match.

I guess I will wait until Sunday or Monday and try again.

Click to expand...

Click to expand...

Click to expand...

I can understand them not matching a gray market price. They shouldn't, and probably don't. With their stated policy though there should not be a problem with pricematching legit american market camera prices. If they don't want to do it, then they should not advertise it. I think MDtrout is just mad because he payed too much for his camera.

Jerry

JDavis37 said:

xsquidx said:

Jerry

MDTROUT said:

am photo sells the camera at a cheap price without a charger,
batteries, and manual and staples should not have to match a price
against that type of bad business policies. Good for staples.

Im sure I'll get a nasty reply from many people but sometimes the
truth is noy popular and sometime doing the right thing is not
popular but one of our major problems is not enough people do the
right thing anymore.

troutman

PAE said:

Well, I tried to price match at two differen't staples today and I
didn't have much luck. I printed out several different web site's
prices on the Nikon CP995 and off I went!

At the first one they flat out said "no we won't match this" they
wouldn't even tell me why, I asked for the manager and didn't get
him, I got some associate manager trainee who said that they
wouldn't match it because the price was too low. I pointed out
that the 110% guarantee didn't state any limits as to the amount
they would match, he still flat out refused. I requested a refusal
in writing and he refused that. I asked for a manager and he
refused that stating that there was nothing the manager could do.
I made a big scene pointing to the HUGE poster on the wall five
feet from us with the 110% price match guarantee on it and then I
left.

I went to a second staples and presented the same information to
the woman behind the customer service counter, she looked doubtfull
but dutifully called her manager who told her to verify the
information, she called A & M and they are closed for the holiday
so she turned me away also. At least the second store was a little
more polite and gave me a legitimate reason for refusing to honor
the price match.

I guess I will wait until Sunday or Monday and try again.

Click to expand...

Click to expand...

Click to expand...

Click to expand...

Was my point.. Staples seemed very happy to get my business on a legit price match. I never tried to bring in a $379 ad that might be suspect in terms of USA product or not, etc. They looked at what I had, said it looked fine and rang the order up, and it arrived 3 days later. Staples has a very generous policy ( best Buy specifically states INternet order places do NOT count , Wolf Photo/Ritz same way ), and they seem more than happy to let people use it. I can't speak for what got the Staples pricematch stirred up on here. It seems to be a great policy and one which people should feel comfortable using as long as they also play fair. Whether you get your CP995 for $450 or $399 is truly arguably insignificant IMHO. Either way it is a great cam for a very low price and trying to squeeze a few more dollars out of Staples usually just means one is the type of person who needs to feel great about driving a price out the bottom rather than being happy with getting a great cam at a good price!

xsquidx said:

Jerry

JDavis37 said:

xsquidx said:

Jerry

MDTROUT said:

am photo sells the camera at a cheap price without a charger,
batteries, and manual and staples should not have to match a price
against that type of bad business policies. Good for staples.

Im sure I'll get a nasty reply from many people but sometimes the
truth is noy popular and sometime doing the right thing is not
popular but one of our major problems is not enough people do the
right thing anymore.

troutman

PAE said:

Well, I tried to price match at two differen't staples today and I
didn't have much luck. I printed out several different web site's
prices on the Nikon CP995 and off I went!

At the first one they flat out said "no we won't match this" they
wouldn't even tell me why, I asked for the manager and didn't get
him, I got some associate manager trainee who said that they
wouldn't match it because the price was too low. I pointed out
that the 110% guarantee didn't state any limits as to the amount
they would match, he still flat out refused. I requested a refusal
in writing and he refused that. I asked for a manager and he
refused that stating that there was nothing the manager could do.
I made a big scene pointing to the HUGE poster on the wall five
feet from us with the 110% price match guarantee on it and then I
left.

I went to a second staples and presented the same information to
the woman behind the customer service counter, she looked doubtfull
but dutifully called her manager who told her to verify the
information, she called A & M and they are closed for the holiday
so she turned me away also. At least the second store was a little
more polite and gave me a legitimate reason for refusing to honor
the price match.

I guess I will wait until Sunday or Monday and try again.

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GLP said:

Don't let this get like the Sony forum where there's more posting
on price matching than substance regarding the art of using the
equipment.

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True ...

I guess if A&M or whoever has such a good price and is such a good deal, why not just buy it from them? And if you won't do business with them at whatever price they are offering, then IMHO it is a wee bit less than ethical to use their price to beat down the local guy.

What's your time worth? $10, $50, $100 an hour? After all of the effort to save a few bucks by screwing a local dealer, add up the price you paid and the cost of your time to finally "win" the pricematch game. You've probably saved nothing and wasted a lot of time. Besides leaving a bad taste in everyone's mouth (well, at least in mine mine) just listening to all the goings on.
--Grant Y.