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Picture of hole in G2

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Jan Castermans

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Here's a picture of the triangular hole in my G2. The things that worry me the most are 1. the fact that there is also a tiny hole in one of the corners that leads to the internal part of the camera and, even worse, 2. the development of another (even bigger) triangle located just under the one that popped-off.

It looks like the tension on the back is not evenly spread and that it looks for the weakest spot to put all tension on.

I do understand there won't be an official responce from Canon this week-end, but I really demand a good explanation from them in the next couple of days.

I think a lot of people here on the forum did increase the sales for Canon by telling how good the G2 really is, so that would be the least they can do...

Jan



-- http://users.pandora.be/jancastermans/g2galleries.html
 
Great photo of it. Now I can tell that it might be the seam on the metal body and/or sharp corner not fitting into the plastic backing correctly. If the plastic part isn't fitting to the metal part correctly I could imagine why the cracking occurs anyway. A light trimming of the inside corner of the plastic could prevent it, if so. Doesn't look like a screw is there, just the metal corner.--Farewell, Bob H.
 
sorry people, hit Post button by mistake.

This photo really proves it to me, sharper or larger corner than the plastic backing can accomodate. Has been forced together too much at that point. You can even see how the metal part has pushed into the plastic becasue the lines where they meet aren't straight.--Farewell, Bob H.
 
This looks almost exactly like the chip and hole in my G2! I hope Canon
will address this issue soon.
bob h said:
Great photo of it. Now I can tell that it might be the seam on the
metal body and/or sharp corner not fitting into the plastic backing
correctly. If the plastic part isn't fitting to the metal part
correctly I could imagine why the cracking occurs anyway. A light
trimming of the inside corner of the plastic could prevent it, if
so. Doesn't look like a screw is there, just the metal corner.
--
Farewell, Bob H.
Click to expand...
--Thomas Fiebig
 
Jan Castermans said:
I'll wait for an official response from canon. I think the mail you
received was just from someone at some service department.
A big company like canon should react soon (at least I hope so)

Jan
Click to expand...
Yesterday, I took my cracked G2 to Jessops New Oxford Street who replaced it with a new uncracked G2 (thank you Jessops). One of their G2's on display also had the same fault. I gave Jessops evidence (from this forum) that this was a widespread problem.

The more cameras returned to Canon the better. I honestly can't see them reacting unless this happens. Also, I strongly disagree with some who have expressed the view that this is a minor cosmetic defect and can be ignored. The triangular hole in my G3 had signs of a small crack starting from the apex. It's quite possible that this would in time develop into an even bigger fault.

My advice is that you (and others in the same situation) is to return your camera to the retailer as soon as possible and ask for a new replacement. If you keep the faulty camera for any length of time you are lessening the chance of sorting out the problem at no cost to yourself.

The least that should be done is to register yoir claim with canon and the retailer as soon as possible. Waiting for Canon to initiate action is simply not an option. UK purchasers can rely on the Sale of Goods act but this still requires action on behalf of the purchaser. I repeat, waiting for Canon is simply not an option.--Alberti
 
Reading this forum, I figured this was perhaps just a bad batch of cameras. I bought mine back in October. After seeing the picture, I picked up my camera, and sure enough... The crack is developing. Too small to notice unless you're looking for it.

If this problem is developing on many of the G2s that have shipped over a 5 month period, I can't imagine how many cameras are affected.

Ouch!

If the crack stays as is, I have no issue. If it grows, or a piece falls off, I will get it fixed under warrantee.

I have no plans of abondoning Canon anytime soon. This camera has been wonderful and I will still recommend it to friends. Given the widespread nature of this problem, I don't have any doubt that Canon will address it soon.

-mark
 
I'm assuming it's a canned response the techs are told to use for anyone emailing in about repairs or service issues. The defect issue mentioned here needs to be addressed higher up the chain. It would appear not to be a random problem and most likely its cause is unrelated to how one uses ones camera.
Jan Castermans said:
Leezah said:
You diefinitely have a hole!! What do you plan to do?
Click to expand...
I'll wait for an official response from canon. I think the mail you
received was just from someone at some service department.
A big company like canon should react soon (at least I hope so)

Jan
--
http://users.pandora.be/jancastermans/g2galleries.html
Click to expand...
 
Jan Castermans said:
Leezah said:
You diefinitely have a hole!! What do you plan to do?
Click to expand...
I'll wait for an official response from canon. I think the mail you
received was just from someone at some service department.
A big company like canon should react soon (at least I hope so)

Jan
--
http://users.pandora.be/jancastermans/g2galleries.html
Click to expand...
I hope you are not saying that you are not going to do anything but wait for an official response and hope Canon does something?

You should, at least, notify Canon of your problem and not leave it to everyone else. As far as Canon is concerned there isn't a problem until they get a signifigant number of cracking complaints.
 
Thomas Fiebig said:
This looks almost exactly like the chip and hole in my G2! I hope
Canon
will address this issue soon.
Click to expand...
I hope you are planning on notifying Canon of your problem.
Thomas Fiebig said:
bob h said:
Great photo of it. Now I can tell that it might be the seam on the
metal body and/or sharp corner not fitting into the plastic backing
correctly. If the plastic part isn't fitting to the metal part
correctly I could imagine why the cracking occurs anyway. A light
trimming of the inside corner of the plastic could prevent it, if
so. Doesn't look like a screw is there, just the metal corner.
--
Farewell, Bob H.
Click to expand...
--
Thomas Fiebig
Click to expand...
 
Jiminee Cricket! I have an identical triangle crack on mine. Except that it hasn't popped off yet. Oriented to this picture, the left side of the triangle is cracked but the right side looks like it's going to eventually. Once that happens and it pops out, I can substitute your picture for my cracked G2.
Jan Castermans said:
Here's a picture of the triangular hole in my G2. The things that
worry me the most are 1. the fact that there is also a tiny hole in
one of the corners that leads to the internal part of the camera
and, even worse, 2. the development of another (even bigger)
triangle located just under the one that popped-off.
It looks like the tension on the back is not evenly spread and that
it looks for the weakest spot to put all tension on.
I do understand there won't be an official responce from Canon this
week-end, but I really demand a good explanation from them in the
next couple of days.
I think a lot of people here on the forum did increase the sales
for Canon by telling how good the G2 really is, so that would be
the least they can do...

Jan



--
http://users.pandora.be/jancastermans/g2galleries.html
Click to expand...
 
crl said:
I hope you are not saying that you are not going to do anything but
wait for an official response and hope Canon does something?

You should, at least, notify Canon of your problem and not leave it
to everyone else. As far as Canon is concerned there isn't a
problem until they get a signifigant number of cracking complaints.
Click to expand...
No, I'm just waiting for the first couple of business days as I asume a company like Canon cannot affort to ignore this defect.

If, however, they don't (I hope not, because I think this should be really sad), I will take action, you bet.

Jan-- http://users.pandora.be/jancastermans/g2galleries.html
 
Member said:
If the crack stays as is, I have no issue. If it grows, or a piece
falls off, I will get it fixed under warrantee.
Click to expand...
I bought mine in November from a local store. I have two teeny cracks.. nothing like what's shown here. I might call the store, but to me it's insignificant.

The camera's been great !--g2 owner
 
Jan,

I was studying your close up picture of the hole in your camera and comparing it to my G2 (not cracked) under a magnifier. Mine looks different. On my camera, the straight protruding "ridge" above the neckstrap hardware on the side of the camera does not protrude as much near the corner of the back cover.

More importantly, in your picture it looks like the top and side are slightly misaligned, compared to how my camera looks. I think the top and side on my camera form a straighter top/side/back edge. Of course, I can't see under the edge of my back cover.

As you suggested, maybe the fault tolerance is not very great and any misalignment places undue stress on the back cover when it is attached. If so, I think the weak spot would be the corner.

It does stand to reason that there must be slight differences in manufacture from one unit to another, or one batch to another, which could explain why some of us are lucky (so far) to have no crack or hole.

I believe Canon should be forced by our outcries to fix the problem and I thought I would share my observations with you and other G2 owners who have the defect...

--Keep An Eye OpenRichard P.
 
Jan Castermans said:
Jan Castermans said:
I hope you are not saying that you are not going to do anything but
wait for an official response and hope Canon does something?

You should, at least, notify Canon of your problem and not leave it
to everyone else. As far as Canon is concerned there isn't a
problem until they get a signifigant number of cracking complaints.
Click to expand...
No, I'm just waiting for the first couple of business days as I
asume a company like Canon cannot affort to ignore this defect.
If, however, they don't (I hope not, because I think this should be
really sad), I will take action, you bet.

Jan
--
http://users.pandora.be/jancastermans/g2galleries.html
Click to expand...
Gee Jan, I am sure all the other G2 owners with cracks are real appreciative that you are going to just wait for them to complain to Canon. If everyone had your attitude you would be waiting a long, long time for a response from Canon and I wouldn't blame Canon for not doing anything about cracks-let alone acknowledging a problem.
 
If you tap a finger nail on housing you will notice it sounds like it is really thin..I would think the Engineers working with the material would be wanting to keep it thin for weight of finished camera..any small stress and you have problems.
Ivan
======
Richard P. said:
Jan,

I was studying your close up picture of the hole in your camera and
comparing it to my G2 (not cracked) under a magnifier. Mine looks
different. On my camera, the straight protruding "ridge" above the
neckstrap hardware on the side of the camera does not protrude as
much near the corner of the back cover.

More importantly, in your picture it looks like the top and side
are slightly misaligned, compared to how my camera looks. I think
the top and side on my camera form a straighter top/side/back edge.
Of course, I can't see under the edge of my back cover.

As you suggested, maybe the fault tolerance is not very great and
any misalignment places undue stress on the back cover when it is
attached. If so, I think the weak spot would be the corner.

It does stand to reason that there must be slight differences in
manufacture from one unit to another, or one batch to another,
which could explain why some of us are lucky (so far) to have no
crack or hole.

I believe Canon should be forced by our outcries to fix the problem
and I thought I would share my observations with you and other G2
owners who have the defect...

--
Keep An Eye Open
Richard P.
Click to expand...
 
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