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xti from best buy?

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webster

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I am close to picking up an xti. Best Buy offers a 4-year service plan. They say it will cover pretty much anything but full water submersion. I have a buddy that owns a bar and gets his tvs from best buy with the 4-year plan and at about 3 1/2 years the tvs "break" or "fall off the shelf". At which point he gets a new tv under the plan. Anyone purchased from best buy and pick up a 4-year plan? thoughts please.
 
Best Buy does in fact have a great plan. Sounds like your friend needs a lesson in morality. I wonder if he would mind if patrons topped off their glass from the tap every now and then.
 
I don't agree with your buddy's morals either. I suggest a service plan if it's for "real" warranty repairs, but not for scamming new equipment every few years.
webster said:
I am close to picking up an xti. Best Buy offers a 4-year service
plan. They say it will cover pretty much anything but full water
submersion. I have a buddy that owns a bar and gets his tvs from
best buy with the 4-year plan and at about 3 1/2 years the tvs
"break" or "fall off the shelf". At which point he gets a new tv
under the plan. Anyone purchased from best buy and pick up a 4-year
plan? thoughts please.
Click to expand...
 
I am not the type to abuse insurance policies either, but don't be too fast to put Best Buy high on a pedestal either. Just today I read an article in the local paper about a guy that bought a policy for his Ipod and had problem after problem and Best Buy kept replacing his unit with a refurbished one instead of a new one. And the refurbs were as problematic as his original.
 
I worked 2 years in the Digital Imaging department of a BestBuy and the customer service people would often come over with a broken camera to see if the service plan covered it. The service plans do not cover "abuse" which is defined as dropping, impacts, any sort of water damage, amongst other things. It's essentially an extended warranty (manufacturer defects), not an insurance plan. It still has its place and is a good idea for some people and some items, but don't expect them to replace your dropped camera.

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1 7 - 5 0 / 2 . 8 , 5 0 / 1 . 8 , 1 0 0 / 2 , 1 7 0 - 5 0 0
 
I purchased a XT from bestbuy last night and they were very clear that if it was dropped (they said I was purchasing a accident plan) all I had to do was bring in the pieces with a valid serial number on them somewhere and they would replace it.

The 4 year plan was 119.00 and they sold it to me with the camera a 113x CF card for 823.00 tax and all.
brettmaxwell said:
I worked 2 years in the Digital Imaging department of a BestBuy and
the customer service people would often come over with a broken
camera to see if the service plan covered it. The service plans do
not cover "abuse" which is defined as dropping, impacts, any sort
of water damage, amongst other things. It's essentially an
extended warranty (manufacturer defects), not an insurance plan.
It still has its place and is a good idea for some people and some
items, but don't expect them to replace your dropped camera.

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4 0 0 D
4 3 0 e x
1 7 - 5 0 / 2 . 8 , 5 0 / 1 . 8 , 1 0 0 / 2 , 1 7 0 - 5 0 0
Click to expand...
 
Hmm, what exactly does the written warranty they gave you say? I would trust it a lot more than the salesperson.

DIPics
andymuffins said:
brettmaxwell said:
I worked 2 years in the Digital Imaging department of a BestBuy and
the customer service people would often come over with a broken
camera to see if the service plan covered it. The service plans do
not cover "abuse" which is defined as dropping, impacts, any sort
of water damage, amongst other things. It's essentially an
extended warranty (manufacturer defects), not an insurance plan.
It still has its place and is a good idea for some people and some
items, but don't expect them to replace your dropped camera.

--
4 0 0 D
4 3 0 e x
1 7 - 5 0 / 2 . 8 , 5 0 / 1 . 8 , 1 0 0 / 2 , 1 7 0 - 5 0 0
Click to expand...
Click to expand...
 
There is a risk that one takes when they purchase a portable item, and I believe I read somewhere that warranties should include dropping in their contracts.
 
It doesn't matter a %^&^&* bit what a salesman TELLS you, all that matters in what is in WRITING. Read the agreement as verbal statements are no good.
 
I bought an original Drebel (300D) kit with a 4-year service plan at BB in 04.2004. Brought the camera+lens for service last Jan. Both the camera and the lens were lost between BB and their service contractor (Precision camera). After many calls to BB and Prec.Cam. the camera was recovered and I received it back exactly 2 months after I brought it in. The lens was never found, and was replaced by a questionable copy of Mk II. (Took another month.)

Btw, no service on the camera was done (needed focusing adjustment). Amusingly, the repair ticket read "Cleaned CCD" (apparently no regard to technicalities: CMOS vs. CCD).

Lesson learned: read the service agreement carefully. It actually never binds BB into doing anything specific (look at the "BB discretion" clauses) and also it never states any time limits on how long they can drag any issue with you as a customer. Their customer service managers are really brilliant professionals in stonewalling the customers. The higher is the manager the better are those skills.

This much about morality...

Also you may look up their rating at the resellerratings site.

Cheers,
mbv
 
Hellashot said:
It doesn't matter a %^&^&* bit what a salesman TELLS you, all that
matters in what is in WRITING. Read the agreement as verbal
statements are no good.
Click to expand...
You have to purchase the ADH (accidental damage and handling) plan for it to be valid, if you don't specifically request that it won't be valid. The plan off of my warranty sheet says this:

"Accidental damage from handling coverage. This coverages option provides coverage for product failures due to an unexpected and unintentional external event (drop or liquid spill) that arise from your normal daily usage of the product.

This coverage option is only available for digital cameras and digital camcorders."

The exact plan # for this coverage is 7863038

I've dealt with best buy from everything to computers to my HDTV, until recently my HDTV went down after the manufacter warranty and I called BB, they had a tech out in less than 48 hours at my door, decided that the TV couldn't be fixed and promptly overnighted a new one to my door. I don't care what you say, that's service. (not to mention is was the updated version of the TV so I scored there!)
 
Costco recently changed their return policy as it was being abused so I'm not exactly sure how it works for cameras. However, in the past, you could return any product for any reason and get your money back WITHOUT purchasing a warranty. They sell the XT and XTI.
 
Speaking as a former employee of Best Buy (for 6 years no less and as a tech where you drop your camera off for service), the store you went to sucked. If a camera or any product out for service for that matter was out for service for as long as yours was, the managers can and at least at my store did, at their discretion, replace the product for the customer. Or in some cases where it took a logn tiem but the customer waited, we gave them a gift card for the inconvenience.

Next time try a different store, trust me each is different, we had some particular store #'s in our district that everyone complains about and other store #'s that everyone loves.
 
They recently added a new additional accidental damage plan that you can also buy on top of the PSP that covers physical damage.
 
And thats one thing that most customers always get wrong and somethign we are tought as employees to never say. Best Buy doesn't sell extended warranties. Its a service plan. If your product is not working, they service it. A couple of employees even gotten written up at my store for calling it a warranty to customers and a manager happened to overhear it.
 
How does a customer find which stores are better than the others? Or how can I rate the store nearest to my home?
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Fujifilm FinePix S9100
 
Experience I guess LoL If you go to one and they treat you like garbage go to another.

Also when you want osmethign fixed or exchanged if its taken to long or had alot of issues, remember to be nice to the employees, you'll get a person much more receptive to hooking you up if youre not yelling at them or all PO'd :)
 
ColdFyre22 said:
Speaking as a former employee of Best Buy (for 6 years no less and
as a tech where you drop your camera off for service), the store
you went to sucked. If a camera or any product out for service for
that matter was out for service for as long as yours was, the
managers can and at least at my store did, at their discretion,
replace the product for the customer. Or in some cases where it
took a logn tiem but the customer waited, we gave them a gift card
for the inconvenience.

Next time try a different store, trust me each is different, we had
some particular store #'s in our district that everyone complains
about and other store #'s that everyone loves.
Click to expand...
Thanks for the advice.

I decided that I've had it enough at the nearest store and also over the phone with the BB corporate office managers. I have no desire to chance having similar experience at another BB store. I just do not deal with BB anymore in any shape or form. It looks like I am not the only unfortunate: the resellerratings score for BB is fully in line with my experience.
 
I believe in spending my money where I ask my questions, but this sort of dialog makes me want to spend my money at B&H or any other inexpensive place on the internet.
--
Fujifilm FinePix S9100
 
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