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B9180 and pizza wheels

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Rick Kopitzke

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Well, I finally got bit by the pizza wheels. Printer had been doing fine with no indication of the pizza wheels until the last couple of prints. They run in parallel lines across the full length of the 8.5x11 page visible in the dark areas of the print.

I tried doing a closed loop calibration as some users had reported this solved their problems. No luck. While less obvious the pizza wheel marks are still there.

Has anyone else tried the shrink tubing solution as described by CliffAddy.com at http://www.cliffaddy.com/b9180.html?

Has anyone been able to get a replacement printer from HP that solved this problem?

Thanks,
Rick
 
Rick -

You are like me. Not a problem for some time and then they started showing up. Sounds like the same exact spot as you have them. I have been playing phone tag with an HP tech that said it was escalated to him. I am going to try to get in touch with him today (The phone tag is not anything to do with HP customer service, just a work hours conflict). I have some book repair tape on hand to try what I saw online, but I am going to wait and see what hp says. I do think that everyone will eventually get them since this roller design is known for getting them.

I will post what HP tech says to do, but like you, I have done the initial items of recalibration, cleaning the rollers etc, without any success. There is no doubt what is making the marks.

Good luck

Mike
Rick Kopitzke said:
Well, I finally got bit by the pizza wheels. Printer had been doing
fine with no indication of the pizza wheels until the last couple
of prints. They run in parallel lines across the full length of the
8.5x11 page visible in the dark areas of the print.

I tried doing a closed loop calibration as some users had reported
this solved their problems. No luck. While less obvious the pizza
wheel marks are still there.

Has anyone else tried the shrink tubing solution as described by
CliffAddy.com at http://www.cliffaddy.com/b9180.html?

Has anyone been able to get a replacement printer from HP that
solved this problem?

Thanks,
Rick
Click to expand...
 
Follow-up..

I chatted online with HP Support. They had me print on plain paper (no tracks on cheap photo copier paper) and on HP Advanced Photo Glossy (pizza tracks). Then had me try cleaning the rollers with Pec Pad and distilled water. Not sure what good that would do.

It didn't work either so they are sending me a replacement printer.

Rick
 
Thanks for the update. I have meetings after meetings this week at work and cannot get the time to talk with them. I have already gone through everything they had you do so I may be in the same situation.
Rick Kopitzke said:
Follow-up..

I chatted online with HP Support. They had me print on plain paper
(no tracks on cheap photo copier paper) and on HP Advanced Photo
Glossy (pizza tracks). Then had me try cleaning the rollers with
Pec Pad and distilled water. Not sure what good that would do.

It didn't work either so they are sending me a replacement printer.

Rick
Click to expand...
 
Thought I would send a follow up. I just got off the phone with HP after playing phone tag for a week. After chatting and holding they said HP had a hardware issue with this and asked if this printer was a refurbished. It was so I told them and they said they are going to get me a brand new one out. Not sure about known issues or if anything has been corrected, but just thought I would pass that on. Probably just an excuse for the issue, but only time will tell. At least HP is changing the printers out and putting forth the effort.

Mike
Rick Kopitzke said:
Follow-up..

I chatted online with HP Support. They had me print on plain paper
(no tracks on cheap photo copier paper) and on HP Advanced Photo
Glossy (pizza tracks). Then had me try cleaning the rollers with
Pec Pad and distilled water. Not sure what good that would do.

It didn't work either so they are sending me a replacement printer.

Rick
Click to expand...
 
Well I had the pizza wheel marks, banding and now two print head failures. After talking with the case manager 12 days ago, he told me I would get the a new printer sent out because this was defective and had a known hardware issue. He then said he would contact me the next day to get to finalize this. I have not heard back nor can I reach him. I have tried leaving emails and phone messages, but I here nothing back.

I used to hear that HP customer service was pretty good, but this is absolutely uncalled for. I don't care if it is exchanged or not, but I need the problems fixed. Being promised a replacement and then getting nothing is crazy.

Anyone ever have dealings with Oscar Mora the HP case manager?
 
I had a good experience with HP support.

One thing I would recommend is getting on the support chat line and talk with them that way. They then have a record of the conversation and you can copy and paste the conversation on your end as well. Tell them what happened and explain the problem. I uploaded a picture of the pizza wheels and they sent me a replacement printer but not the print heads. When I was going through subsequent chats with them the person I was chatting with was reviewing all the previous chats so they had the record of all the steps and conversations I'd gone through.

Print heads are easily customer damaged and don't cost that much from HP so you might have to replace those yourself.

Rick
 
Mjs said:
Well I had the pizza wheel marks, banding and now two print head
failures. After talking with the case manager 12 days ago, he told
me I would get the a new printer sent out because this was
defective and had a known hardware issue. He then said he would
contact me the next day to get to finalize this. I have not heard
back nor can I reach him. I have tried leaving emails and phone
messages, but I here nothing back.

I used to hear that HP customer service was pretty good, but this
is absolutely uncalled for. I don't care if it is exchanged or not,
but I need the problems fixed. Being promised a replacement and
then getting nothing is crazy.

Anyone ever have dealings with Oscar Mora the HP case manager?
Click to expand...
HP does have good support in the US...you clearly got a bad egg. I am surprised you waited 12 days.

I had my paper detection go out. (50 cent microswitch sigh)

The online chat got me to a tech rightway. The total chat was about 30 minutes mostl;y just confirming info to replace the printer.

Because the chat isn't secured.. I had them call me for a CC# used to guarantee the return of the bad printer. (not charged unless you don't ship back)

I got a call back in an hours as promised and gave the CC#.

Chat and call was on the weekend. Printer shows up 11AM Tuesaday as promised. While the tech told me the replacement would have no ink it came with a full set. November made printer...with newest known firmware version 0024A

Since you have a name ... I would write an email reporting the support person. Considering I was working with India on the weekend.. the support was as good as I could have asked for.

chat them now and you should have a printer on Tuesday... mine was shipped from Texas

------------
Ken - KM 5D
http://www.cascadephotoworks.com
 
I've found that I have the marks too. I didn't notice them until was taking some prints to a neighbor and looked at them outside in the sun. Sure enough, I had the dotted lines thru the dark areas. When I look at the prints in doors, I can't see them. If I shine a bright flashlight on them, they show up.

I did the only tech chat with HP last week. After doing several stupid things like a head and roller clean, they offered to replace the printer. They said it will be a refurbish but will be full of ink so we'll see. I don't have any problem with a refurbished printer per say as long as it's in perfect condition. I will have an issue however if it comes empty and I have to waste ink priming it.

I should get the printer in a couple of days. We'll see how it goes.
 
Steve Ridges said:
I've found that I have the marks too. I didn't notice them until
was taking some prints to a neighbor and looked at them outside in
the sun. Sure enough, I had the dotted lines thru the dark areas.
When I look at the prints in doors, I can't see them. If I shine a
bright flashlight on them, they show up.

I did the only tech chat with HP last week. After doing several
stupid things like a head and roller clean, they offered to replace
the printer. They said it will be a refurbish but will be full of
ink so we'll see. I don't have any problem with a refurbished
printer per say as long as it's in perfect condition. I will have
an issue however if it comes empty and I have to waste ink priming
it.

I should get the printer in a couple of days. We'll see how it goes.
Click to expand...
What paper and settings are you uisng?
------------
Ken - KM 5D
http://www.cascadephotoworks.com
 
I understand that I will need to replace the print heads, but I don't want to do anything until I know if they are going to replace this printer. I will use their online chat again and go from there.

For the record I was using HP advanced Semi gloss, best setting using Qimage to print when I first noticed the pizza wheel marks. It now shows up on any photo paper (except matte) when printing anything dark. It is happening directly from the center rollers.
Ken_5D said:
Steve Ridges said:
I've found that I have the marks too. I didn't notice them until
was taking some prints to a neighbor and looked at them outside in
the sun. Sure enough, I had the dotted lines thru the dark areas.
When I look at the prints in doors, I can't see them. If I shine a
bright flashlight on them, they show up.

I did the only tech chat with HP last week. After doing several
stupid things like a head and roller clean, they offered to replace
the printer. They said it will be a refurbish but will be full of
ink so we'll see. I don't have any problem with a refurbished
printer per say as long as it's in perfect condition. I will have
an issue however if it comes empty and I have to waste ink priming
it.

I should get the printer in a couple of days. We'll see how it goes.
Click to expand...
What paper and settings are you uisng?
------------
Ken - KM 5D
http://www.cascadephotoworks.com
Click to expand...
 
Mjs said:
I understand that I will need to replace the print heads, but I
don't want to do anything until I know if they are going to replace
this printer. I will use their online chat again and go from there.

For the record I was using HP advanced Semi gloss, best setting
using Qimage to print when I first noticed the pizza wheel marks.
It now shows up on any photo paper (except matte) when printing
anything dark. It is happening directly from the center rollers.
Click to expand...
Does it happen printing out of all programs. (just looking to make sure it isn't something the driver is doing with one application) IF so it sounds like a printer issue.

A few people have seen the paper setting has an effect.. IE Matte paper type on Gloss. So software could cause this if the wrong paper type was being sent to the printer.
Mjs said:
Ken_5D said:
Steve Ridges said:
I've found that I have the marks too. I didn't notice them until
was taking some prints to a neighbor and looked at them outside in
the sun. Sure enough, I had the dotted lines thru the dark areas.
When I look at the prints in doors, I can't see them. If I shine a
bright flashlight on them, they show up.

I did the only tech chat with HP last week. After doing several
stupid things like a head and roller clean, they offered to replace
the printer. They said it will be a refurbish but will be full of
ink so we'll see. I don't have any problem with a refurbished
printer per say as long as it's in perfect condition. I will have
an issue however if it comes empty and I have to waste ink priming
it.

I should get the printer in a couple of days. We'll see how it goes.
Click to expand...
What paper and settings are you uisng?
------------
Ken - KM 5D
http://www.cascadephotoworks.com
Click to expand...
Click to expand...
--
------------
Ken - KM 5D
http://www.cascadephotoworks.com
 
But over on the Epson forums this issue has been discussed frequently. One of the recommended solutions is to increase the amount of drying time between head passes. On Epson printers this can be done by either turning off bi-directional printing or via the driver that has an option to specifically increase the drying time. I don't know if these are options on the HP driver.
--



Derek
 
Settings do not matter and it does not matter if you print from Qimage or another program. I have tried several different settings and also printed a smaller size photo on 8.5 x 11 paper and moved the print to different areas. Every time the roller marks are in the center of the 8.5 x 11 paper and do not move with the photo...meaning...they will show up on whatever part of the picture is in the middle part of the page. Definately the pizza wheel marks.
Ken_5D said:
Mjs said:
I understand that I will need to replace the print heads, but I
don't want to do anything until I know if they are going to replace
this printer. I will use their online chat again and go from there.

For the record I was using HP advanced Semi gloss, best setting
using Qimage to print when I first noticed the pizza wheel marks.
It now shows up on any photo paper (except matte) when printing
anything dark. It is happening directly from the center rollers.
Click to expand...
Does it happen printing out of all programs. (just looking to make
sure it isn't something the driver is doing with one application)
IF so it sounds like a printer issue.

A few people have seen the paper setting has an effect.. IE Matte
paper type on Gloss. So software could cause this if the wrong
paper type was being sent to the printer.
Ken_5D said:
Ken_5D said:
Steve Ridges said:
I've found that I have the marks too. I didn't notice them until
was taking some prints to a neighbor and looked at them outside in
the sun. Sure enough, I had the dotted lines thru the dark areas.
When I look at the prints in doors, I can't see them. If I shine a
bright flashlight on them, they show up.

I did the only tech chat with HP last week. After doing several
stupid things like a head and roller clean, they offered to replace
the printer. They said it will be a refurbish but will be full of
ink so we'll see. I don't have any problem with a refurbished
printer per say as long as it's in perfect condition. I will have
an issue however if it comes empty and I have to waste ink priming
it.

I should get the printer in a couple of days. We'll see how it goes.
Click to expand...
What paper and settings are you uisng?
------------
Ken - KM 5D
http://www.cascadephotoworks.com
Click to expand...
Click to expand...
--
------------
Ken - KM 5D
http://www.cascadephotoworks.com
Click to expand...
 
I had looked at a link that shows step by step how to use book binding tape to cover the rollers. This seems to be the best fix outside of a replacement printer. Just the design of this type of roller
dealy663 said:
But over on the Epson forums this issue has been discussed
frequently. One of the recommended solutions is to increase the
amount of drying time between head passes. On Epson printers this
can be done by either turning off bi-directional printing or via
the driver that has an option to specifically increase the drying
time. I don't know if these are options on the HP driver.
--



Derek
Click to expand...
 
Well actually waiting for a call to verify my Credit card as collateral like last time. They were pretty good about things vs the other guy. I told them I did not want to do any more phone chats since there were no records. She assures me the replacement will be a new one as well, but we will see
 
Mjs said:
Settings do not matter and it does not matter if you print from
Qimage or another program. I have tried several different settings
and also printed a smaller size photo on 8.5 x 11 paper and moved
the print to different areas. Every time the roller marks are in
the center of the 8.5 x 11 paper and do not move with the
photo...meaning...they will show up on whatever part of the picture
is in the middle part of the page. Definately the pizza wheel marks.
Click to expand...
OK...

this is interesting.. so if it is 8.5 x 11 it is in the middle and on other sizes is it in the middle? of that size or the same location... so would be to one side on 13x19 etc.

I'm still trying to figure what what the cause is.. IE what is breaking when this happens. because right now this appears to be the main issue people still have with the printer...

The set of "pizza" wheel rollers does have some height change ability to it and but if it is just one wheel.. I am wondering of there is some level float in the design and if something like paper dust etc can get in that and cause one ore more of the wheels to stop floating so they dig...

This doesn't change the need for the printer to be replaced, but i would be nice to know if there is some maintiance that could prevent this like gental blowing of the pizza wheels

this is just troubleshooint thinking out loud... I hate not figureing stuff out.
Mjs said:
Ken_5D said:
Mjs said:
I understand that I will need to replace the print heads, but I
don't want to do anything until I know if they are going to replace
this printer. I will use their online chat again and go from there.

For the record I was using HP advanced Semi gloss, best setting
using Qimage to print when I first noticed the pizza wheel marks.
It now shows up on any photo paper (except matte) when printing
anything dark. It is happening directly from the center rollers.
Click to expand...
Does it happen printing out of all programs. (just looking to make
sure it isn't something the driver is doing with one application)
IF so it sounds like a printer issue.

A few people have seen the paper setting has an effect.. IE Matte
paper type on Gloss. So software could cause this if the wrong
paper type was being sent to the printer.
Mjs said:
Ken_5D said:
Steve Ridges said:
I've found that I have the marks too. I didn't notice them until
was taking some prints to a neighbor and looked at them outside in
the sun. Sure enough, I had the dotted lines thru the dark areas.
When I look at the prints in doors, I can't see them. If I shine a
bright flashlight on them, they show up.

I did the only tech chat with HP last week. After doing several
stupid things like a head and roller clean, they offered to replace
the printer. They said it will be a refurbish but will be full of
ink so we'll see. I don't have any problem with a refurbished
printer per say as long as it's in perfect condition. I will have
an issue however if it comes empty and I have to waste ink priming
it.

I should get the printer in a couple of days. We'll see how it goes.
Click to expand...
What paper and settings are you uisng?
------------
Ken - KM 5D
http://www.cascadephotoworks.com
Click to expand...
Click to expand...
--
------------
Ken - KM 5D
http://www.cascadephotoworks.com
Click to expand...
Click to expand...
--
------------
Ken - KM 5D
http://www.cascadephotoworks.com
 
Mjs said:
Well actually waiting for a call to verify my Credit card as
collateral like last time. They were pretty good about things vs
the other guy. I told them I did not want to do any more phone
chats since there were no records. She assures me the replacement
will be a new one as well, but we will see
Click to expand...
Mine came with November manufacture date and new ink... in a brown box. But the unit itself I see no marking it as a referb so I am pretty sure it was a new unit.
--
------------
Ken - KM 5D
http://www.cascadephotoworks.com
 
I just got off the phone with HP chat support to confirm my CC # as collateral for the printer they said never shipped. Hung up the phone and five minutes later Fedex drops off a brand new printer. Hmmm Something is screwy at HP. I never gave them the collateral credit card number for this one. MFG Date of Dec 10, 2006
 
Mjs said:
I just got off the phone with HP chat support to confirm my CC # as
collateral for the printer they said never shipped. Hung up the
phone and five minutes later Fedex drops off a brand new printer.
Hmmm Something is screwy at HP. I never gave them the collateral
credit card number for this one. MFG Date of Dec 10, 2006
Click to expand...
Guess what... the tech clearly didn't care about you or HP and was just sloppy on the first ca;; period.

Good luck with the new printer...
------------
Ken - KM 5D
http://www.cascadephotoworks.com
 
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