D2H "err" upon first shot

Vince Positano · Apr 9, 2007

I've seen a couple threads on this issue and it seemed ironic that my D2H started acting up about the same time I saw the first thread on this problem. The issue is that upon the first shot of the day, or after the camera has been off for a period of time (maybe hours, maybe overnight) the top LCD display shows "err". That first shot is usually well underexposed. Pressing the shutter release again clears the problem up for that session only to have the issure occur after the camera is off. I'm not reporting this to "flame" Nikon in anyway, just advising other D2H owners of a possible issue and what to look for. My camera has around 12,000 clicks.

I just sent my camera to Nikon today and will report back upon it's return for those of you who are interested.

Vince

D70Norway · Apr 9, 2007

i have also had this problem a couple of times.
latest this morning.....
please report back what the problem whas.......!!

--
http://www.kkm.smugmug.com
[email protected]

John Harrison · Apr 9, 2007

I had exactly the same problem with my D2X the repair was a new shutter

John

revaaron · Apr 9, 2007

--
-----------------------------------------------------------
http://www.returntothepit.com

pictures up within hours of the show

williams-pics · Apr 9, 2007

I had the same problem and decided to ignore it but within a week the focusing failed to lock, fortunately it was still under warranty and the err tuned out to be shutter failure, it is a known fault by Nikon so they are likely to repair it free, send it off asap.
Regards,
Bruce.

revaaron · Apr 9, 2007

will they repair it for free if it's not under warranty?
I sent it in under warranty and they didn't fix that...
I didn't really know what to say about that issue when I sent it in.

then the warranty and work warranty ended. I had already stopped using the camera cause I got a d2x, but I find myself using it more and more lately.
--
-----------------------------------------------------------
http://www.returntothepit.com

pictures up within hours of the show

DigitalTexan · Apr 9, 2007

They will fix it for free. This is a known problem that Nikon issued a Service Bulletin on and will repair the camera, no matter warranty status, for free. See info and shipping instructions here - http://support.nikontech.com/cgi-bin/nikonusa.cfg/php/enduser/std_adp.php?p_faqid=13688&p_created=1127751253&p_sid=pwBNqR_h&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MjIzJnBfcHJvZHM9MTksOTkmcF9jYXRzPTAmcF9wdj0yLjk5JnBfY3Y9JnBfc2VhcmNoX3R5cGU9YW5zd2Vycy5zZWFyY2hfbmwmcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1kMmg*&p_li=&p_topview=1 .

xrdbear · Apr 9, 2007

I sent mine to Nikon UK for this last week. Have yet to hear anything. Hope you are right about a free repair. I just checked and the last shots show just over 3000 shutter actuations only.

DigitalTexan said:
They will fix it for free. This is a known problem that Nikon
issued a Service Bulletin on and will repair the camera, no matter
warranty status, for free. See info and shipping instructions here
-

http://support.nikontech.com/cgi-bin/nikonusa.cfg/php/enduser/std_adp.php?p_faqid=13688&p_created=1127751253&p_sid=pwBNqR_h&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MjIzJnBfcHJvZHM9MTksOTkmcF9jYXRzPTAmcF9wdj0yLjk5JnBfY3Y9JnBfc2VhcmNoX3R5cGU9YW5zd2Vycy5zZWFyY2hfbmwmcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1kMmg*&p_li=&p_topview=1 .

--
Brian
Fine Art Print sales of the Isle of Skye at:
http://www.eyeofskye.co.uk/
Pbase gallery Pictures from Isle of Skye
http://www.pbase.com/xrdbear

D70Norway · Apr 9, 2007

mine has 14500 shots, and this is the second shutter that fails.!!!!
well well, have to contact nikon AGAIN.
http://www.kkm.smugmug.com

Ralph Lemarechal · Apr 9, 2007

what's the situation in Europe regarding this ?
Do they still fix it for free when outside the warranty period ?

Thx

Ralph

--
http://www.digitalfrog.nl

Vince Positano · Apr 9, 2007

I just talked to Nikon and they told me the service advisory listed in your post was for the meter failure, it apparently has nothing to do with the issue that I described. We'll see what happens.

DigitalTexan · Apr 9, 2007

My symptoms were exactly the same as you described. I printed the Service Advisory, packed the camera and sent it to El Segundo, CA. I said nothing about what symptoms I was experiencing - just sent the camera with the Service Advisory form for Repair Code 4445. The camera was returned two weeks later and works great! Nikon performed the following services (FREE) - Replaced Meter Operation, Replaced Shutter Mechanism, Adjust Meter Operation, Adjust Auto Focus Operation, Adj AE Operation, Cleaned CCD, General Check & Clean. Good luck!

TomEG · Apr 9, 2007

No it has nothing to do with the "free fixed" meter problem. Here is a recap of what I wrote in another thread a couple of days ago:

Both my D2H bodies have been in for the meter failiure repair, and later one of the bodies developed this "Err" thing. I have read somewhere (I have no idea where, but I researched it when I first noticed the "Err") that it's not the shutter itself that fails, but a photodiode, or something, that helps keeping the actual shutter speed within a margin of the selected shutter speed. The "Err" message shows up when the actual shutter speed are out of a specified error margin. Unfortunately the photodiode cannot be repaired, the whole shutter assembly have to be changed.

Tom

DigitalTexan said:
They will fix it for free. This is a known problem that Nikon
issued a Service Bulletin on and will repair the camera, no matter
warranty status, for free. See info and shipping instructions here
-

http://support.nikontech.com/cgi-bin/nikonusa.cfg/php/enduser/std_adp.php?p_faqid=13688&p_created=1127751253&p_sid=pwBNqR_h&p_lva=&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX3Jvd19jbnQ9MjIzJnBfcHJvZHM9MTksOTkmcF9jYXRzPTAmcF9wdj0yLjk5JnBfY3Y9JnBfc2VhcmNoX3R5cGU9YW5zd2Vycy5zZWFyY2hfbmwmcF9wYWdlPTEmcF9zZWFyY2hfdGV4dD1kMmg*&p_li=&p_topview=1 .

--
http://www.sportsshooter.com/tomeg
http://www.digipixweb.com
http://www.digipixpro.com
http://www.sportsdigipix.com

Marianne Oelund · Apr 9, 2007

Vince Positano said:
I just talked to Nikon and they told me the service advisory listed
in your post was for the meter failure, it apparently has nothing
to do with the issue that I described. We'll see what happens.

If the possibility of your camera completely quitting on you isn't a problem (i.e., you aren't a professional, or you have a backup), and if you aren't too bothered by the inconvenience of your first shot being unusable, it's hard to see any reason not to continue using the camera as-is indefinitely. The only damage that may occur is to the shutter, and replacing that is the repair for the problem anyhow.

My D2H developed the same problem after 151,000 frames. Since at that point it was due for a shutter replacement anyway, it made sense to go ahead with the repair, no questions asked. I figured it was just a wear-out symptom, but after reading your account, I now realize it may not have been.

My present "high mileage" body is a D2Hs with over 175,000 frames (still in warranty), and it's shown no sign of problems so far. I'll just keep using it until it quits, but that's a viable option for me since I have two other D2Hs bodies for backup.

sting · Apr 9, 2007

Thanks for the info. My D2H developed the Err problem last week. I've seen it for two photo sessions. It doesn't go away when I power off/on the camera, but it goes away when I remove the battery for a few seconds.

What did the camera repair cost ? I have a mach extended warranty, but Nikon's speedier service is worth more to me.

Vince Positano · Apr 9, 2007

Marianne Oelund said:
Vince Positano said:

I just talked to Nikon and they told me the service advisory listed
in your post was for the meter failure, it apparently has nothing
to do with the issue that I described. We'll see what happens.

Click to expand...

If the possibility of your camera completely quitting on you isn't
a problem (i.e., you aren't a professional, or you have a backup),
and if you aren't too bothered by the inconvenience of your first
shot being unusable, it's hard to see any reason not to continue
using the camera as-is indefinitely. The only damage that may
occur is to the shutter, and replacing that is the repair for the
problem anyhow.
My D2H developed the same problem after 151,000 frames. Since at
that point it was due for a shutter replacement anyway, it made
sense to go ahead with the repair, no questions asked. I figured
it was just a wear-out symptom, but after reading your account, I
now realize it may not have been.
My present "high mileage" body is a D2Hs with over 175,000 frames
(still in warranty), and it's shown no sign of problems so far.
I'll just keep using it until it quits, but that's a viable option
for me since I have two other D2Hs bodies for backup.

Marianne, I consider myself a semi-professional, that is, I have a full-time job but do photography on the side for money. Either way, I understand what you are saying, but I just assume to get it fixed; who knows if it will completely fail at a very bad time ! This D2H failed during pre-wedding pics with the meter issue. Yes, I had a backup.

I'd be interested to know how many years/months elapsed to get to your 151,000 frames. My camera has 12,000 clicks on it in just under 3 years. I know that sounds like very few, but as I said, I'm a semi-pro. Perhaps this is some type of time issue, not a quantity issue....

Vince

George Bolton · Apr 9, 2007

I have the same trouble with mine since about 6 months ago. Just the first shot then no more problems at all. Shut it off for an hour or more and it happens again. It shows up as ERR, severe under exposure or both.
I will be very interested in hearing the outcome.

Please let us know what happens.

George

Jabs767 · Apr 9, 2007

Does this only apply to the D2H as per the bulletin? I am about to buy a new D2Hs and would hope that this problem has been fixed by now if they are also affected.

I have had no troubles with my D2X which is now 30,000+ clicks and it has seen some pretty harsh shooting environments.

--

John
Brisbane, Land Down Under

hsp · Apr 9, 2007

I had that same problem after about 8 months of usage but Nikon could not replicated the problem in their shop.

My only proof was to save a set of images that had the failed shot in the middle of set. I burned them onto a CD and brought it for them to see... It didn't take long after studying the set of images and deciding to repair the camera.

Nikon replaced the shutter assembly and ever since then the camera has been running fine. The camera has now over 195,000 images thus far and I think it's paid itself many times over

Cheers,

Arjh

Ralph Lemarechal · Apr 10, 2007

Some D2X's have the exact same problem. I'm so surprised to see 'flaws' been carried over generation over generation....

Ralph
--
http://www.digitalfrog.nl

Jabs767 said:
Does this only apply to the D2H as per the bulletin? I am about to
buy a new D2Hs and would hope that this problem has been fixed by
now if they are also affected.

I have had no troubles with my D2X which is now 30,000+ clicks and
it has seen some pretty harsh shooting environments.

--

John
Brisbane, Land Down Under

D2H "err" upon first shot

Well-known member

Leading Member

Leading Member

Veteran Member

Leading Member

Veteran Member

Member

Senior Member

Leading Member

Senior Member

Well-known member

Member

Forum Enthusiast

Veteran Member

Senior Member

Well-known member

Leading Member

Leading Member

Active member

Senior Member

Similar threads

Keyboard shortcuts