Reading mode: Light Dark

New WinXP computer dead in water. HELP!!!

Go to last post
P

Pat C

Leading Member
Messages
611
Reaction score
0
Location
White, FL, USA, FT, US
Hi all:

While trying to load some new drivers (for Coolpix990--Nikon View 3.0) in my new HP Pavilion with WinXP, the thing just froze up and exhibits a blue screen display stating that windows has been shut down for its own safety and to start it in safe mode (among other options), but everything I choose takes me back to the blue screen. I'm about ready to take this thing back to Office Max and get my money back--Anybody have any suggestions on how to get this thing working again. Any help much appreciated--Pat C.--Pat C
 
Have you tried to boot up in safe mode and then use system restore to restart the computer at a point before you installed the new drivers?

Also, when you are in safe mode you could go into device manager and roll back those drivers to what they were before.

Does the Blue Screen of Death have an error code?
Pat C said:
Hi all:

While trying to load some new drivers (for Coolpix990--Nikon View
3.0) in my new HP Pavilion with WinXP, the thing just froze up and
exhibits a blue screen display stating that windows has been shut
down for its own safety and to start it in safe mode (among other
options), but everything I choose takes me back to the blue screen.
I'm about ready to take this thing back to Office Max and get my
money back--Anybody have any suggestions on how to get this thing
working again. Any help much appreciated--Pat C.
--
Pat C
Click to expand...
 
Pat,

I had to help someone with a similar problem recently. I had to go into 'safe mode' and reinstall XP. Once that was done, it worked just fine. It takes roughly 30 minutes and you should loose any data.

Dean--DeanC4040Z
 
I managed to lock my new XP machine by telling photoshop it could have 100% of the ram ( I just had to try it i guess ). I had to unplug the computer to reboot it. A couple of odd things happened when using photoshop and internet explorer so I re-installed XP. I used the "upgrade" option when reloading the system.
Everything is fine now. I didn't loose any files either.
Regards,Charlie
 
Hi guys, thanks for the input. I can't even boot the thing up in safe mode, all that come up are lines of text that stay up for maybe 5 secs. and then reverts back to the blue screen again. The blue screen says: "A problem has been detected and windows has been shut down to prevent damage to your computer. Then it says: Unmountable_Boot_Volume . then down at the bottom it says technical information:
stop: 0x000000ED (0X8131A030, 0SC0000032, 0X00000000, 0X00000000).

Does anybody know what all this means? Thanks, Pat

--Pat C
 
Pat, here's what Microsoft has to say about this (from the MS knowledge Base at http://support.microsoft.com/default.aspx?scid=kb ;en-us;Q297185

Damaged File System

If the second parameter (0x bbbbbbbb ) of the Stop error is 0xC0000032, then the file system is damaged.

If this is the case, restart the computer to the Recovery Console, and then use the chkdsk r command to repair the volume. After you repair the volume, check your hardware to isolate the cause of the file system damage.

To do this, use the following steps:

Start your computer with the Windows startup disks, or with the Windows CD-ROM if your computer can start from the CD-ROM drive.

When the Welcome to Setup screen appears, press R to select the repair option.

If you have a dual-boot or multiple-boot computer, select the Windows installation that you want to access from the Recovery Console.

Type the administrator password when you are prompted to do so.

NOTE : If no administrator password exists, just press ENTER.

At the command prompt, type chkdsk r , and then press ENTER.

At the command prompt, type exit , and then press ENTER to restart your computer.

For additional information about how to use the Recovery Console in Windows XP, click the article number below to view the article in the Microsoft Knowledge Base:
Q229716 Description of the Windows Recovery Console
Pat C said:
Hi guys, thanks for the input. I can't even boot the thing up in
safe mode, all that come up are lines of text that stay up for
maybe 5 secs. and then reverts back to the blue screen again. The
blue screen says: "A problem has been detected and windows has
been shut down to prevent damage to your computer. Then it says:
Unmountable_Boot_Volume . then down at the bottom it says
technical information:
stop: 0x000000ED (0X8131A030, 0SC0000032, 0X00000000,
0X00000000).

Does anybody know what all this means? Thanks, Pat

--
Pat C
Click to expand...
 
Bill, thanks for the in depth info, but my computer did not come with any kind of Windows start up or recovery disk. I called Office Max about this when I first got the computer home and they said that HP no longer supplied any kind of Windows disks (except for some microsoft apps on a single disk) because the recovery mode in XP made it unnecessary--and no I did not make any kind of rescue disk (I know, I know, I was going to do it later). The store has offered to either exchange it or give me my money back by next thursday. I have to decide what to do, either get another XP machine or a refund & go looking for something else. At this point I don't know if anything else is available except for XP, but I sure didn't like my first experience with it. Win 98 is an old softie compared to this new beast, though I really did like its graphics compatability from the short time it actually worked. Cheers, Pat
Bill said:
Damaged File System
If the second parameter (0x bbbbbbbb ) of the Stop error is
0xC0000032, then the file system is damaged.

If this is the case, restart the computer to the Recovery Console,
and then use the chkdsk r command to repair the volume. After you
repair the volume, check your hardware to isolate the cause of the
file system damage.

To do this, use the following steps:
Start your computer with the Windows startup disks, or with the
Windows CD-ROM if your computer can start from the CD-ROM drive.

When the Welcome to Setup screen appears, press R to select the
repair option.

If you have a dual-boot or multiple-boot computer, select the
Windows installation that you want to access from the Recovery
Console.

Type the administrator password when you are prompted to do so.

NOTE : If no administrator password exists, just press ENTER.

At the command prompt, type chkdsk r , and then press ENTER.

At the command prompt, type exit , and then press ENTER to restart
your computer.

For additional information about how to use the Recovery Console in
Windows XP, click the article number below to view the article in
the Microsoft Knowledge Base:
Q229716 Description of the Windows Recovery Console
Pat C said:
Hi guys, thanks for the input. I can't even boot the thing up in
safe mode, all that come up are lines of text that stay up for
maybe 5 secs. and then reverts back to the blue screen again. The
blue screen says: "A problem has been detected and windows has
been shut down to prevent damage to your computer. Then it says:
Unmountable_Boot_Volume . then down at the bottom it says
technical information:
stop: 0x000000ED (0X8131A030, 0SC0000032, 0X00000000,
0X00000000).

Does anybody know what all this means? Thanks, Pat

--
Pat C
Click to expand...
Click to expand...
--Pat C
 
Hi Pat!

I can certainly understand your frustration, and I can see why you are already fed up with XP. Don't take it out on XP, though - it really is a good OS - the best I've had yet. The real problem is that computer manufactures no longer give you OS disks, or even recovery disks. (Which is another reason I now like to build my own). MS is no help either, because with an OEM system you are supposed to contact the computer manufacturer. I understand that there might be a hidden partition on your hard drive that contains the recovery software, but I don't know how to access it. Maybe this info is in your documentation that came with the computer.

I also own a HP Pavilion notebook, and I have found a newsgroup sponsored by HP. Some of the people in there are pretty sharp, so maybe you could try your question there. (Heck, search it and the answer may already be there - judging by the notebook group, it already is!) I've been poking around the notebook group, but here's a link to the desktop group:
http://bizforums.itrc.hp.com/cm/CategoryHome/1,,405,00.html

Give it a shot. I'm sure someone there will help you. If you have success, let us know!

Bill
Pat C said:
Bill said:
Damaged File System
If the second parameter (0x bbbbbbbb ) of the Stop error is
0xC0000032, then the file system is damaged.

If this is the case, restart the computer to the Recovery Console,
and then use the chkdsk r command to repair the volume. After you
repair the volume, check your hardware to isolate the cause of the
file system damage.

To do this, use the following steps:
Start your computer with the Windows startup disks, or with the
Windows CD-ROM if your computer can start from the CD-ROM drive.

When the Welcome to Setup screen appears, press R to select the
repair option.

If you have a dual-boot or multiple-boot computer, select the
Windows installation that you want to access from the Recovery
Console.

Type the administrator password when you are prompted to do so.

NOTE : If no administrator password exists, just press ENTER.

At the command prompt, type chkdsk r , and then press ENTER.

At the command prompt, type exit , and then press ENTER to restart
your computer.

For additional information about how to use the Recovery Console in
Windows XP, click the article number below to view the article in
the Microsoft Knowledge Base:
Q229716 Description of the Windows Recovery Console
Pat C said:
Hi guys, thanks for the input. I can't even boot the thing up in
safe mode, all that come up are lines of text that stay up for
maybe 5 secs. and then reverts back to the blue screen again. The
blue screen says: "A problem has been detected and windows has
been shut down to prevent damage to your computer. Then it says:
Unmountable_Boot_Volume . then down at the bottom it says
technical information:
stop: 0x000000ED (0X8131A030, 0SC0000032, 0X00000000,
0X00000000).

Does anybody know what all this means? Thanks, Pat

--
Pat C
Click to expand...
Click to expand...
--
Pat C
Click to expand...
 
Do you mean they gave you a computer without even a copy of Windows?
That's wrong of them. You should have Windows at least.

In the worst case you could simply reinstall from the Windows CD (When you persuade them to give you one as is your right.) You should reformat first.

But if they didn't give you windows didn't you get your video drivers etc? I think you should have serious words with the shop. It's them you've got the contract with, not HP.

Don't give up on XP yet. It's the best OS I've ever used too and I was really sceptical believe me.

One really silly thought. Your machine isn't trying to boot from the CD in the CD drive by any chance is it? If for some reason the first device is Cd then it just might. This usually happens when people leave a diskette in the A drive then get a non system disk error.

It's silly I guess, but just make sure you've got nothing in the drive and try again.
Good luck anyway.
Ian
Pat C said:
Bill said:
Damaged File System
If the second parameter (0x bbbbbbbb ) of the Stop error is
0xC0000032, then the file system is damaged.

If this is the case, restart the computer to the Recovery Console,
and then use the chkdsk r command to repair the volume. After you
repair the volume, check your hardware to isolate the cause of the
file system damage.

To do this, use the following steps:
Start your computer with the Windows startup disks, or with the
Windows CD-ROM if your computer can start from the CD-ROM drive.

When the Welcome to Setup screen appears, press R to select the
repair option.

If you have a dual-boot or multiple-boot computer, select the
Windows installation that you want to access from the Recovery
Console.

Type the administrator password when you are prompted to do so.

NOTE : If no administrator password exists, just press ENTER.

At the command prompt, type chkdsk r , and then press ENTER.

At the command prompt, type exit , and then press ENTER to restart
your computer.

For additional information about how to use the Recovery Console in
Windows XP, click the article number below to view the article in
the Microsoft Knowledge Base:
Q229716 Description of the Windows Recovery Console
Pat C said:
Hi guys, thanks for the input. I can't even boot the thing up in
safe mode, all that come up are lines of text that stay up for
maybe 5 secs. and then reverts back to the blue screen again. The
blue screen says: "A problem has been detected and windows has
been shut down to prevent damage to your computer. Then it says:
Unmountable_Boot_Volume . then down at the bottom it says
technical information:
stop: 0x000000ED (0X8131A030, 0SC0000032, 0X00000000,
0X00000000).

Does anybody know what all this means? Thanks, Pat

--
Pat C
Click to expand...
Click to expand...
--
Pat C
Click to expand...
 
I recall having this error before and used the method outlined below successfully. I've read that it is quite a common problem with XP.
Bill said:
Damaged File System
If the second parameter (0x bbbbbbbb ) of the Stop error is
0xC0000032, then the file system is damaged.

If this is the case, restart the computer to the Recovery Console,
and then use the chkdsk r command to repair the volume. After you
repair the volume, check your hardware to isolate the cause of the
file system damage.

To do this, use the following steps:
Start your computer with the Windows startup disks, or with the
Windows CD-ROM if your computer can start from the CD-ROM drive.

When the Welcome to Setup screen appears, press R to select the
repair option.

If you have a dual-boot or multiple-boot computer, select the
Windows installation that you want to access from the Recovery
Console.

Type the administrator password when you are prompted to do so.

NOTE : If no administrator password exists, just press ENTER.

At the command prompt, type chkdsk r , and then press ENTER.

At the command prompt, type exit , and then press ENTER to restart
your computer.

For additional information about how to use the Recovery Console in
Windows XP, click the article number below to view the article in
the Microsoft Knowledge Base:
Q229716 Description of the Windows Recovery Console
Pat C said:
Hi guys, thanks for the input. I can't even boot the thing up in
safe mode, all that come up are lines of text that stay up for
maybe 5 secs. and then reverts back to the blue screen again. The
blue screen says: "A problem has been detected and windows has
been shut down to prevent damage to your computer. Then it says:
Unmountable_Boot_Volume . then down at the bottom it says
technical information:
stop: 0x000000ED (0X8131A030, 0SC0000032, 0X00000000,
0X00000000).

Does anybody know what all this means? Thanks, Pat

--
Pat C
Click to expand...
Click to expand...
 
Hi Ian: Thanks for your reply. No I didn't get a Windows disk with my HP computer. Apparently they don't supply them with their new computers any more. I bought it at Office Max and they said all their HP computers are like this. As to your second question, no there are no disks in either the A or CD drive, so that isn't the problem.

I think I might look into getting another computer that isn't a HP with all their pre-installed junk, which by the way, took up almost half the 40gb hard drive.

Also, I'm considering buying a new computer with the XP os on it & then changing over to Win 98. I hope this is feasible, though the HP's don't supply any of the hardware drivers, either, so that's going to be a hurdle. Maybe it's best to just have something built from scratch, though the $625 U.S. that I paid for the HP was a great price which included 1.2mz system with 40gb hd and a CD rewriter. I think I'm going to look more carefully next time. Cheers, Pat
ianR said:
Do you mean they gave you a computer without even a copy of Windows?
That's wrong of them. You should have Windows at least.
In the worst case you could simply reinstall from the Windows CD
(When you persuade them to give you one as is your right.) You
should reformat first.
But if they didn't give you windows didn't you get your video
drivers etc? I think you should have serious words with the shop.
It's them you've got the contract with, not HP.
Don't give up on XP yet. It's the best OS I've ever used too and I
was really sceptical believe me.
One really silly thought. Your machine isn't trying to boot from
the CD in the CD drive by any chance is it? If for some reason the
first device is Cd then it just might. This usually happens when
people leave a diskette in the A drive then get a non system disk
error.
It's silly I guess, but just make sure you've got nothing in the
drive and try again.
Good luck anyway.
Ian
Click to expand...
--Pat C
 
Pat,

1) Have you tried hitting the F10 key on boot up? That might take you to the recovery partition.

2) Be aware that not supplying recovery disks is now the new business model for at least some of the major computer manufqactures. If you do swap for another brand, make sure you're not swapping for the same problem.

3) Be sure you know what a "recovery disk" is if the new computer in fact has one. It IS NOT a stand-alone CD of the OS. It will re-format your hard drive and install all software so it is exactly as it left the factory (cr@p and all). You cannot repair the OS with it - it is simply a drive image. Even if it does come with a stand-alone CD, it will be an OEM version and may not have all of the features of the full retail version. (As I said eariler, this is enough for me to build my own box and supply my own OS)

4) Be careful about downgrading from XP to 98 or ME. The "engine" of these two OS's are different. A computer designed for XP has a very high probability of not having any drivers that do not support the Win9x platform.

I am not trying to scare you into not doing something you think is right. Although I personally think your present problem is not insurmountable, I think you should be aware of what other problems there are. It's not a problem of just HP, it's a problem common to a lot of the manufactures. Don't jump from the frying pan into the fire. If you do decide to go with a new computer, I'd suggest going to a local source and having one built. You'll get exactly what you want, a reasonable price, and a stand-alone copy of the CD.

Bill
 
Hi Bill, thanks. I tried hitting every conceivable key on boot up including the f10 and nothing worked. Thanks for all your input--I'll let you all know what I finally end up with--Cheers, Pat
Bill said:
Pat,

1) Have you tried hitting the F10 key on boot up? That might take
you to the recovery partition.
2) Be aware that not supplying recovery disks is now the new
business model for at least some of the major computer
manufqactures. If you do swap for another brand, make sure you're
not swapping for the same problem.
3) Be sure you know what a "recovery disk" is if the new computer
in fact has one. It IS NOT a stand-alone CD of the OS. It will
re-format your hard drive and install all software so it is exactly
as it left the factory (cr@p and all). You cannot repair the OS
with it - it is simply a drive image. Even if it does come with a
stand-alone CD, it will be an OEM version and may not have all of
the features of the full retail version. (As I said eariler, this
is enough for me to build my own box and supply my own OS)
4) Be careful about downgrading from XP to 98 or ME. The "engine"
of these two OS's are different. A computer designed for XP has a
very high probability of not having any drivers that do not support
the Win9x platform.

I am not trying to scare you into not doing something you think is
right. Although I personally think your present problem is not
insurmountable, I think you should be aware of what other problems
there are. It's not a problem of just HP, it's a problem common to
a lot of the manufactures. Don't jump from the frying pan into the
fire. If you do decide to go with a new computer, I'd suggest
going to a local source and having one built. You'll get exactly
what you want, a reasonable price, and a stand-alone copy of the CD.

Bill
Click to expand...
--Pat C
 
Hold down F8 after the post runs. Then go into programs / accessories / system tools / system restore
Go back to the last recovery point.

Morris
Pat C said:
Hi all:

While trying to load some new drivers (for Coolpix990--Nikon View
3.0) in my new HP Pavilion with WinXP, the thing just froze up and
exhibits a blue screen display stating that windows has been shut
down for its own safety and to start it in safe mode (among other
options), but everything I choose takes me back to the blue screen.
I'm about ready to take this thing back to Office Max and get my
money back--Anybody have any suggestions on how to get this thing
working again. Any help much appreciated--Pat C.
--
Pat C
Click to expand...
 
Well that's a disgrace! The manufacturers went through this when 98 came out and then had to go back to giving them again. It seems incredible to me that you've paid for something you haven't got. You're still allowed to install a copy on a portable, and you also might need the video driver CDs which you haven't got either. It's your software, and you're entitled to a copy if it.

This is another reason why Dell are doing so well I suppose. All the Cds (install with XP and Works was 3.5gb. XP is big!) XP pre registered and great back up.

If you still wantt 98 there's a better solution. Partition the drive and instal XP in one partition and 98 in another. The 98 partition will have to be in FAT32, and you'll need to partition before you install anything.

Good luck, I'm sorry I haven't any other ideas. Without a disk to load from,and safe mode not working, you're stuck.
Pat C said:
I think I might look into getting another computer that isn't a HP
with all their pre-installed junk, which by the way, took up almost
half the 40gb hard drive.

Also, I'm considering buying a new computer with the XP os on it &
then changing over to Win 98. I hope this is feasible, though the
HP's don't supply any of the hardware drivers, either, so that's
going to be a hurdle. Maybe it's best to just have something built
from scratch, though the $625 U.S. that I paid for the HP was a
great price which included 1.2mz system with 40gb hd and a CD
rewriter. I think I'm going to look more carefully next time.
Cheers, Pat
ianR said:
Do you mean they gave you a computer without even a copy of Windows?
That's wrong of them. You should have Windows at least.
In the worst case you could simply reinstall from the Windows CD
(When you persuade them to give you one as is your right.) You
should reformat first.
But if they didn't give you windows didn't you get your video
drivers etc? I think you should have serious words with the shop.
It's them you've got the contract with, not HP.
Don't give up on XP yet. It's the best OS I've ever used too and I
was really sceptical believe me.
One really silly thought. Your machine isn't trying to boot from
the CD in the CD drive by any chance is it? If for some reason the
first device is Cd then it just might. This usually happens when
people leave a diskette in the A drive then get a non system disk
error.
It's silly I guess, but just make sure you've got nothing in the
drive and try again.
Good luck anyway.
Ian
Click to expand...
--
Pat C
Click to expand...
 
Hi Ian:

Thanks for the interest. I took the HP back to Office Max today for a full refund & will be getting a custom built computer in a week or so with 98SE installed. I had called the HP tech dept. and they said I needed some kind of XP utility recovery disk which they would be glad to send me except they were on back order. Maybe I'll try XP again in the future when they get some of the bugs ironed out--Pat C.
ianR said:
Well that's a disgrace! The manufacturers went through this when 98
came out and then had to go back to giving them again. It seems
incredible to me that you've paid for something you haven't got.
You're still allowed to install a copy on a portable, and you also
might need the video driver CDs which you haven't got either. It's
your software, and you're entitled to a copy if it.
This is another reason why Dell are doing so well I suppose. All
the Cds (install with XP and Works was 3.5gb. XP is big!) XP pre
registered and great back up.
If you still wantt 98 there's a better solution. Partition the
drive and instal XP in one partition and 98 in another. The 98
partition will have to be in FAT32, and you'll need to partition
before you install anything.
Good luck, I'm sorry I haven't any other ideas. Without a disk to
load from,and safe mode not working, you're stuck.
Click to expand...
--Pat C
 
Thanks Morris. Hitting f8 for safe mode booting wasn't working either. Believe me, I tried everything--Pat
morris said:
Morris
Pat C said:
Hi all:

While trying to load some new drivers (for Coolpix990--Nikon View
3.0) in my new HP Pavilion with WinXP, the thing just froze up and
exhibits a blue screen display stating that windows has been shut
down for its own safety and to start it in safe mode (among other
options), but everything I choose takes me back to the blue screen.
I'm about ready to take this thing back to Office Max and get my
money back--Anybody have any suggestions on how to get this thing
working again. Any help much appreciated--Pat C.
--
Pat C
Click to expand...
Click to expand...
--Pat C
 
You must log in or register to reply here.

Keyboard shortcuts

f
Forum
m
My threads
Mobile site
About
Editorial content
Cameras & Lenses
Community
All content, design, and layout are Copyright © 1998–2025 Digital Photography Review All Rights Reserved.
Reproduction in whole or part in any form or medium without specific written permission is prohibited.
When you use DPReview links to buy products, the site may earn a commission.
©GPS Media - Guides, Products, Services.
Back
Top