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I'm DONE with B&H!

  • Thread starter Thread starter Lee Rothman
  • Start date Start date
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But, I don't think he is. On the other hand, he can easily come across as one.

If Henry Posner happens to respond to this thread, and says that Lee has never ordered from them, then I'd change my mind.

However, even if Lee is a shill, I'll bet he's smart enough to have placed the order before griping.
Scott Bourne said:
Is Lee Rothman a Delta International shill? I have always been
curious to know whether or not he works for them or in fact is
Delta International. After reading his constant posts attacking B&H
(and everything else) I no longer wonder.

For those who might be influenced by Lee; search all of his posts
here and you will see the pattern. He is great at posting flame
bait and attacking anyone who claims Delta Internation isn't the
greatest camera store on earth.

I'd take what he says with a grain of salt but that would be giving
him too much credit.

B&H is a fine camera store and one that I have used and will
continue to use with no reservations. As a pro, I make my living
with this stuff and there is no way I would be doing business with
them if they were the terrible place that Lee would have us
believe. Nor would they have managed to stay in business all these
years.
Click to expand...
--The Unofficial Photographer of The Wilkinsons http://thewilkinsons.crosswinds.net
 
Lets see......

Extra heavy helping of anti B&H followed by an even heavier helping of daily Delta praise.........Hmmmmmm

I have always had great service from B&H and Delta.
Scott Bourne said:
For those who might be influenced by Lee; search all of his posts
here and you will see the pattern. He is great at posting flame
bait and attacking anyone who claims Delta Internation isn't the
greatest camera store on earth.

I'd take what he says with a grain of salt but that would be giving
him too much credit.

B&H is a fine camera store and one that I have used and will
continue to use with no reservations. As a pro, I make my living
with this stuff and there is no way I would be doing business with
them if they were the terrible place that Lee would have us
believe. Nor would they have managed to stay in business all these
years.

Scott Bourne
Lee Rothman said:
Well, I fully realize that toes will be stepped on and a renewed
flame war will begin, but I have had it for good with B&H. I have
been patient and understanding long enough. I received the 7th and
8th order from them since November of which only ONE was in an
unopened box. The product I got last week and today looked like
they had been in a war, obviously opened and for all I know road
tested. This is NOT what I pay for and I have really had it. All
you B&H lovers out there can flame away. As many of you already
know me and know I AM fussy about getting new product as unopened
product and they have abused this ONE too many times. Thankfully I
do NOT buy my major products from them or I would have given up on
them a long time ago. I DID call and leave a complaint with their
customer service department whose response was and I quote "I am
sorry you feel that way". Well indeed they should be. So let them
get everyone else's money......I'm DONE with them. They had more
than enough chances to get it right! Okay....Fine...bring on the
heat!
Click to expand...
Click to expand...
 
Lee Rothman said:
Well, I fully realize that toes will be stepped on and a renewed
flame war will begin, but I have had it for good with B&H. I have
been patient and understanding long enough. I received the 7th and
8th order from them since November of which only ONE was in an
unopened box. The product I got last week and today looked like
they had been in a war, obviously opened and for all I know road
tested. This is NOT what I pay for and I have really had it. All
you B&H lovers out there can flame away. As many of you already
know me and know I AM fussy about getting new product as unopened
product and they have abused this ONE too many times. Thankfully I
do NOT buy my major products from them or I would have given up on
them a long time ago. I DID call and leave a complaint with their
customer service department whose response was and I quote "I am
sorry you feel that way". Well indeed they should be. So let them
get everyone else's money......I'm DONE with them. They had more
than enough chances to get it right! Okay....Fine...bring on the
heat!
Click to expand...
 
JCDoss said:
Lee Rothman said:
Well, I fully realize that toes will be stepped on and a renewed
flame war will begin, but I have had it for good with B&H. I have
been patient and understanding long enough. I received the 7th and
8th order from them since November of which only ONE was in an
unopened box. The product I got last week and today looked like
they had been in a war, obviously opened and for all I know road
tested. This is NOT what I pay for and I have really had it. All
you B&H lovers out there can flame away. As many of you already
know me and know I AM fussy about getting new product as unopened
product and they have abused this ONE too many times. Thankfully I
do NOT buy my major products from them or I would have given up on
them a long time ago. I DID call and leave a complaint with their
customer service department whose response was and I quote "I am
sorry you feel that way". Well indeed they should be. So let them
get everyone else's money......I'm DONE with them. They had more
than enough chances to get it right! Okay....Fine...bring on the
heat!
Click to expand...
Click to expand...
 
Lee Rothman said:
Well, I fully realize that toes will be stepped on and a renewed
flame war will begin, but I have had it for good with B&H. I have
been patient and understanding long enough. I received the 7th and
8th order from them since November of which only ONE was in an
unopened box. The product I got last week and today looked like
they had been in a war, obviously opened and for all I know road
tested. This is NOT what I pay for and I have really had it. All
you B&H lovers out there can flame away. As many of you already
know me and know I AM fussy about getting new product as unopened
product and they have abused this ONE too many times. Thankfully I
do NOT buy my major products from them or I would have given up on
them a long time ago. I DID call and leave a complaint with their
customer service department whose response was and I quote "I am
sorry you feel that way". Well indeed they should be. So let them
get everyone else's money......I'm DONE with them. They had more
than enough chances to get it right! Okay....Fine...bring on the
heat!
Click to expand...
Buy your equipment from Canoga Cameras. They will give you the best service and the best prices.--Michaelwww.mikekaplan.com
 
Scott Bourne said:
Is Lee Rothman a Delta International shill? I have always been
curious to know whether or not he works for them or in fact is
Delta International. After reading his constant posts attacking B&H
(and everything else) I no longer wonder.

For those who might be influenced by Lee; search all of his posts
here and you will see the pattern. He is great at posting flame
bait and attacking anyone who claims Delta Internation isn't the
greatest camera store on earth.

I'd take what he says with a grain of salt but that would be giving
him too much credit.
Click to expand...
I have dealt with Delta and they bend over backwards if there is a problem. I have never come across a company with better customer service. Don't flame Lee just because he has developed a relationship with Delta and praises them highly. There are other good companies out there but Delta has proven to me to be the best. I'm not saying that other companies don't match them for customer service, just that Delta can't be beat.
Scott Bourne said:
B&H is a fine camera store and one that I have used and will
continue to use with no reservations. As a pro, I make my living
with this stuff and there is no way I would be doing business with
them if they were the terrible place that Lee would have us
believe. Nor would they have managed to stay in business all these
years.
Click to expand...
I have had problems with B&H customer service. They've got an attitude, a bad one at that. I ask for a simple request and they couldn't be bothered. I call another camera store and they are happy to accommodate my minor request. I use Bestpriceaudiovideo, Delta, Canoga and when I bought my refurbished D30, Samy's customer service impressed me.
 
I recently bought a piece of gear from B & H which was obviously a repac. The manual was dog-eared and the equipment had evidently been handled.

The customer service rep said the company wouldn't exchange it until they received the return item, or if I needed the exchange sooner, I could buy another, have it sent overnight and credit it back when the item was returned. I think they offered to have their carrier pick it up at no charge.

I decided to keep it, as it was working and I couldn't be bothered with either scheme. The service rep said they'd take $20. off. The credit card bill arrived and I was charged the original price. I suppose if I complain, they'll offer me a store credit.

B & H never used to be like this. But they've gotten my last order.
 
Hi, Walt. First, I'm not easily led. I spent 32 years at a major automotive company leading other people (over 1500 of them in my last assignment). Don't tell me about leadership. Secondly, Lee's complaint was only the "straw that broke the camels back" for me regarding B&H. If you carefully read my post, you'd have noticed that I wrote, "Based on your experiences and others I've read about over the past couple of months." It's Lee's complaint coupled with the others I've read that tell me that I don't want to deal with B&H - period. YMMV. Take care...

Mike
Walt said:
It's hard for me to believe, even though you have received items in
unopened pristine condition (by your own admission), and I assume
never had any other problems, that you will not be doing business
with B&H ever again based on Lee's complaint. I'm not saying Lee
doesn't have a valid complaint. He may have, but are you that
easily led? I respect Lee's view on this even though out of around
10 items I've purchased from B&H, there has never been a problem.
Even on a used lens I purchased two weeks ago. The lens looks,
works and was packaged like new. You wouldn't know the difference
except for the tape sealing the box that said used. This is the one
thing I can't agree with Lee on. Complaining about B&H or any other
company publicly will only cause others to wrongly judge the
company without any valid reason other that someone elses views.
Lee is not the only person to complain about B&H but I can count
the people that feel the same way on one hand. It seems out of all
the people in this forum that buy from B&H, the greastest majority
is happy with the company. With that many people not having any
problems, I would hate to think that they are singling out Lee to
send this opened stuff to. Yes, Lee hasn't hid the fact that he is
very picky about the merchandise he buys and he very well should
be, but it's obvious that the problem seems more centered on him
and not a general problem with all customers. I agree that B&H
should comment on this if they really care. This kind of talk can
really get out of hand. Any of you in the forum (Pro Photographers)
etc., that have a business of your own, should think about how this
could happen to your business if one unhappy customer put
billboards up all over town trashing your business. It's a good
thing in a forum like this for us to watch out for each other but
lets not get out of control. I would think differently if many of
you posted that you are having the same problems. I might even stop
buying from them before it happend to me (which seems like what
Mike is trying to say) but I don't see that in this case. I'll keep
buying from them and when or if I ever get burned, then I may be
posting a "me too" depending on how they handle my complaint. Okay,
I've went on long enough. These were just my feeling so try to be
kind. :-)

Walt
Mike Flaherty said:
Hi, Lee. I only purchased a couple minor things from B&H and both
were in unopened pristine condition. Had they been otherwise, I'd
have shipped them back - regardless of the actual product
condition. I won't accept anything less than new and unopened.
Sorry, but that's me and, if I don't get that, I don't deal with
that outfit - period. Based on your experiences and others I've
read about over the past couple of months, I will not be doing
business with B&H ever again. Thanks for the heads-up.

Mike Flaherty
Click to expand...
Click to expand...
--Mike Flaherty http://imageevent.com/mflaherty/mikesgallery
 
If I ran a mail order company with a policy of happily accepting returns I would keep a note of customers who abuse such a policy: those customers would then be top of the list for receiving pre-opened packages, merely because then they would'nt be adding to my stock of opened boxes if they did return the package.

I read occasional threads on this forum where people have openly admitted abusing returns policies -they're the people causing the problem.
 
Jason Wu said:
B&H's website, on the front page, has two specials - one for brand
new merchandise, one for open box.
Click to expand...
Does this suggest that the same merchandise ("open box")is sold to you in-the-store AT A DISCOUNT, ...but is sold to you via mail-order as "new", AT FULL PRICE?

Larry
 
Mike

Okay, okay. Maybe I over-reacted a little saying you were easily led. It was just the impression I got reading your post. What if you continued to do business with B&H and never have a problem. Would you still consider them a bad company to do business with? The point I'm trying to make is, until I have problems with them, I won't judge and I certainly won't stop buying from them. They have saved me hundreds of dollars. Even if a problem does come up, from what I've heard in this forum, B&H will most likely correct it in proper fashion.

Take the feedback system on eBay. There are very good sellers doing alot of business there with hundreds, even thousands of positive feedbacks. However, once in a while you'll get a few people that will leave undeserved negative feedback for whatever reason, real or bogus. They will make comments about "Beware of this seller" but then there would be a thousand feedbacks from people claiming "Best seller on eBay" "Fast shipping" "AAAA+++++". Some people can't be pleased no matter what you do. I just think we should make up our own minds that's all. I'm sure you'll say that's exactly what you're doing but I would just do it in a different way.

Walt
Mike Flaherty said:
Hi, Walt. First, I'm not easily led. I spent 32 years at a major
automotive company leading other people (over 1500 of them in my
last assignment). Don't tell me about leadership. Secondly, Lee's
complaint was only the "straw that broke the camels back" for me
regarding B&H. If you carefully read my post, you'd have noticed
that I wrote, "Based on your experiences and others I've read about
over the past couple of months." It's Lee's complaint coupled with
the others I've read that tell me that I don't want to deal with
B&H - period. YMMV. Take care...

Mike
Click to expand...
 
I've noticed that type of abuse here too. I don't know how many times I've read where someone bought a lens, tried it out on their obsessive tests and then returned it or exchanged it convinced that every lens is different and you have to try several to find a good one. I'm sure these are the same people that would be the first to complain if a corner of the instruction manual was bent or there was a finger print on the box. I suppose they aren't concerned with the trail of open boxes they're leaving. It would be nice to have your own private camera supply company with the best prices and you can try out as many pieces of equipment you like until you're satisfied and then be handed one untouched by human hands. I guess the company can then sell all those open boxes for half price but then there would be another whole group of customers buying those that will have some kind of complaint there. I wonder how long a company would stay in business doing that?

Walt
Mike Price said:
If I ran a mail order company with a policy of happily accepting
returns I would keep a note of customers who abuse such a policy:
those customers would then be top of the list for receiving
pre-opened packages, merely because then they would'nt be adding to
my stock of opened boxes if they did return the package.

I read occasional threads on this forum where people have openly
admitted abusing returns policies -they're the people causing the
problem.
Click to expand...
 
Mike Price said:
If I ran a mail order company with a policy of happily accepting
returns I would keep a note of customers who abuse such a policy:
those customers would then be top of the list for receiving
pre-opened packages, merely because then they would'nt be adding to
my stock of opened boxes if they did return the package.

I read occasional threads on this forum where people have openly
admitted abusing returns policies -they're the people causing the
problem.
Click to expand...
I agree. Some people on here want to be able to sample a camera/lens for up to 1 month before returning it and getting their money back. And then they want to be able to buy "new", "unopened" stuff when it suits them. Sorry guys, it dosent work like that.

-Stuart
 
Lee,

I agree with you 100%. I too am very fussy about getting new purchases in a sealed/unopened box. I'm getting ready to buy a Canon digital camera (D30, D60?, or G2). I was considering buying from B&H. Do you have any other suggestions? It's also a little tricky buying Canon stuff because they don't seal their camera boxes.

Regards... Tim
Lee Rothman said:
Well, I fully realize that toes will be stepped on and a renewed
flame war will begin, but I have had it for good with B&H. I have
been patient and understanding long enough. I received the 7th and
8th order from them since November of which only ONE was in an
unopened box. The product I got last week and today looked like
they had been in a war, obviously opened and for all I know road
tested. This is NOT what I pay for and I have really had it. All
you B&H lovers out there can flame away. As many of you already
know me and know I AM fussy about getting new product as unopened
product and they have abused this ONE too many times. Thankfully I
do NOT buy my major products from them or I would have given up on
them a long time ago. I DID call and leave a complaint with their
customer service department whose response was and I quote "I am
sorry you feel that way". Well indeed they should be. So let them
get everyone else's money......I'm DONE with them. They had more
than enough chances to get it right! Okay....Fine...bring on the
heat!
Click to expand...
 
Sample them, return them, sample and return. Complain if the box had been opened and item sampled before you.... Nobody wins here.

Rich
Stuart Robins said:
I agree. Some people on here want to be able to sample a
camera/lens for up to 1 month before returning it and getting their
money back. And then they want to be able to buy "new", "unopened"
stuff when it suits them. Sorry guys, it dosent work like that.

-Stuart
Click to expand...
 
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