Okay, I don't want to make enemies but...

liza wallis · Jan 30, 2002

I have a question, and it is purely that, a question. I am truly not trying to incite a riot.

I have noticed people talking about someday hoping to afford the S2 when for instance they think their photography merits a jump up in price range. I too have thought about the day when I can justify the jump to DSLR, but I have to say that I would be rather skittish about a fuji DSLR. Don't get me wrong, I hope you all know by now that I think fuji makes a terrific product and I am more or less quite happy with my 6900 for now. But if I am going to jump up to DSLR I think I would have to go with a company that has more respect for its customers. Mind you I am not sure such a company exists as I haven't done the research yet, but I would have to think long and hard before shelling out that kind of cash on a fuji. Am I alone in my thinking here? Fuji as a company has alienated me. I would love to hear arguments from others about why I shouldn't be alienated because I would love to love Fuji. But right now I just don't. Again... this is purely a question. I am not trying to start a flame war.

liza--www.lizawallis.com
http://www.lizawallis.com/photography

Duncan Burt · Jan 30, 2002

©azil said:
I have a question, and it is purely that, a question. I am truly
not trying to incite a riot.

I have noticed people talking about someday hoping to afford the S2
when for instance they think their photography merits a jump up in
price range. I too have thought about the day when I can justify
the jump to DSLR, but I have to say that I would be rather skittish
about a fuji DSLR. Don't get me wrong, I hope you all know by now
that I think fuji makes a terrific product and I am more or less
quite happy with my 6900 for now. But if I am going to jump up to
DSLR I think I would have to go with a company that has more
respect for its customers. Mind you I am not sure such a company
exists as I haven't done the research yet, but I would have to
think long and hard before shelling out that kind of cash on a
fuji. Am I alone in my thinking here? Fuji as a company has
alienated me. I would love to hear arguments from others about why

Liza - I'll start the flame war with if you like !!

Only joking

I some ways I agree. I work in the auto industry and its a bit the same here.

You buy something that is a good product from a company that does not appear to have good customer relations. Maybe they have good R&D and come up with really innovative products, but their marketing and aftersaleas leave alot to be desired. In the UK auto companies like REnault and Fiat / Alfa have made some really good of the wall kinda cars (opps slipped into US there!), but you try and get good aftercare / support from thenm and that another story.

However, if you buy from someone like BMW / Audi / Saab / Lexus, you may not get all the latest whizzo, flash bang whallop bits and bobs, but you get a rock solid product from a company that will look after you when things are not all hunky dorry (UK expessions there).

So to a large extent I agree. It's a bit like buying a sports car for the fun of it for a lower price, but when you get realy serious go with a throghbred manufacturer.

For me the question is who is the Renault / Fiat / Alfa of the digicam market and who is the BMW / Audi / Lexus of the market.

By the way Liza, Cats are so strange and maybe they do have a sixth sense. As I was typing this, Eli came up to the study, sat on my lap to see who I was "talking to". I'll post the pic on pbase in a bit.

Lets see how this post develops

liza wallis said:
I shouldn't be alienated because I would love to love Fuji. But
right now I just don't. Again... this is purely a question. I am
not trying to start a flame war.

liza
--
http://www.lizawallis.com
http://www.lizawallis.com/photography

--Duncan Birmingham, England

@Dan.com · Jan 30, 2002

Boy Liza, Phil's gonna ban you for starting one like this! LOL

I have thought the very same thing about buying a high dollar Fuji but with a little different twist. I would not want to invest that much in a camera that relies on another camera manufacturer to make it's body and lens (Nikon). Something just makes me uncomfortable about that. Then you throw in the Fuji customer service and it's a no brianer for me. I'd probably go with Canon.

But, I don't completely understand why you're alienated. You got quick turnaround from FujiUSA when your camera went in for repair. Of course YOU had something to do with that.

Regards,

Dan

©azil said:
I have a question, and it is purely that, a question. I am truly
not trying to incite a riot.

I have noticed people talking about someday hoping to afford the S2
when for instance they think their photography merits a jump up in
price range. I too have thought about the day when I can justify
the jump to DSLR, but I have to say that I would be rather skittish
about a fuji DSLR. Don't get me wrong, I hope you all know by now
that I think fuji makes a terrific product and I am more or less
quite happy with my 6900 for now. But if I am going to jump up to
DSLR I think I would have to go with a company that has more
respect for its customers. Mind you I am not sure such a company
exists as I haven't done the research yet, but I would have to
think long and hard before shelling out that kind of cash on a
fuji. Am I alone in my thinking here? Fuji as a company has
alienated me. I would love to hear arguments from others about why
I shouldn't be alienated because I would love to love Fuji. But
right now I just don't. Again... this is purely a question. I am
not trying to start a flame war.

liza
--
http://www.lizawallis.com
http://www.lizawallis.com/photography

Dirk S. · Jan 30, 2002

©azil said:
I have a question, and it is purely that, a question. I am truly
not trying to incite a riot.

I have noticed people talking about someday hoping to afford the S2
when for instance they think their photography merits a jump up in
price range. I too have thought about the day when I can justify
the jump to DSLR, but I have to say that I would be rather skittish
about a fuji DSLR. Don't get me wrong, I hope you all know by now
that I think fuji makes a terrific product and I am more or less
quite happy with my 6900 for now. But if I am going to jump up to
DSLR I think I would have to go with a company that has more
respect for its customers. Mind you I am not sure such a company
exists as I haven't done the research yet, but I would have to
think long and hard before shelling out that kind of cash on a
fuji. Am I alone in my thinking here? Fuji as a company has
alienated me. I would love to hear arguments from others about why
I shouldn't be alienated because I would love to love Fuji. But
right now I just don't. Again... this is purely a question. I am
not trying to start a flame war.

liza
--
http://www.lizawallis.com
http://www.lizawallis.com/photography

Hello Liza,

I have the same feelings as you have. So : I will not make war against you

It is true that if someone spends so much money (IMHO and IMHFinance...) to buy a camera he has the right to expect correct folluw up if things are going wrong. The budget I needed for this camera is claculated ( expected???) over many several years.

I waited a lot of "digital camera years" until I could buy enough Megapixels to be happy with it for a lot of next years. (This is : I never was tempted to pay a lot of $$ for a 640x480 pixel camera...) .

But to write off the budget I spended on my 6900Z I also expected to "buy" a company who takes care about his customer.

I will not buy the 602, not because I don't like it, or so, but after many years I will buy another camera. Will it be a Fuji ???? This purely depends on the behaviour of Fuji...... if they can keep me happy all those years when something goes wrong, or not.

Unfortunately the modern marketing doesn't follow my conservative thinking.... OR : the modern marketing has still to discover the "modern" customer" who HAS to buy a lot of expensive things (e.g. : PC's , DiigCam's, VideoCam's, the software for it..., a nice car, fancy GSM's for all the kids, and a house for his family..., pay the university for the kids and travel to exotic countries... with the kids

) but can't afford to buy them all, and renew them al, and pay them all on the same five or ten years.....

I think that a good after sales service is a must to keep "modern" customers happy. I think that this good after sales service can do two things : the happy customer tells to other people that he is "still" happy with the brand name he bought. He will consider this brandname in the first place when he has to buy something new to be... modern.

Am I rigth ? Who knows ?

Kind regards

Skitch
--Skitch http://www.digitalfriends.cc

SteveH · Jan 30, 2002

©azil said:
I have a question, and it is purely that, a question. I am truly
not trying to incite a riot.

I have noticed people talking about someday hoping to afford the S2
when for instance they think their photography merits a jump up in
price range. I too have thought about the day when I can justify
the jump to DSLR, but I have to say that I would be rather skittish
about a fuji DSLR
liza
--

An interesting question Liza, and I think mainly (in my case anyway) the answer depends on where you are coming from. At present I'm very happy with my two Fujis (see below), sometimes they are a bit quirky, but by dint of button pushing and removing then replacing the battery, they havn't yet let me down. BUT the idea of a DSLR is attractive, but not in line for immediate resolution while daughter does college, but for me too it would not be a Fuji......... because I still have a bunch of Canon EF lenses wanting to be put to work. Well maybe in 2.5 years. But again, as far as I know,the current Canon DSLRs only put the picture on the display screen after you have taken it, and with Fuji, a lot of the time I prefer to frame with the screen rather than the view finder.

Sorry if I'm rambling on a bit, but when you hanker after a new toy you have to at least be able to justify it to yourself.
--SteveZurich, SwitzerlandFuji 4900Z & Fuji MX-2700www.pbase.com/steveh

Duncan Burt · Jan 30, 2002

SteveH said:
Sorry if I'm rambling on a bit, but when you hanker after a new toy
you have to at least be able to justify it to yourself.

.... and 'er indoors. You still have to get finance sign off. That still the law in the UK anyway !!!!!
--Duncan Birmingham, England

SteveH · Jan 30, 2002

Duncan Burt said:
SteveH said:

Sorry if I'm rambling on a bit, but when you hanker after a new toy
you have to at least be able to justify it to yourself.

Click to expand...

Duncan Burt said:
Duncan Burt wrote:
.... and 'er indoors. You still have to get finance sign off. That
still the law in the UK anyway !!!!!

Yeah! I know what you mean, but its more than 11 years since I left England on a one way ticket, and in my case 'er indoors' is a Sweetheart and the least of my problems. But then maybe I'm luckier than most.--SteveZurich, SwitzerlandFuji 4900Z & Fuji MX-2700www.pbase.com/steveh

Pixelum · Jan 30, 2002

Liza, please tell me what Fuji has done to alienate you?

For my part, I bought a brand new 4900z in a store I knew from long ago in my film photo days. Had never bought a camera there but lots of film and paper and chemicals, etc. I went there, just before xmas, just looking. And I bought the Fuji, in part on impulse. In part because I remembered some of what I'd read here about it.

Then after a couple weeks, it turned out the CCD in there was defective, creating a line in my all my low light images. After thinking about it for while and sending a couple well worded e-mails both to Fuji and my reseller, it was decided to send the camera back to Fuji for testing. My reseller lent me a Nikon CP995 for the duration, about 10 days.

Fuji found a new camera in a store in another city and had it shipped to my reseller. So I now have a fully functional 4900. What could I possibly complain about ? Malfunction happen. They fixed it. Are other manufacturers so much better ? Don't know, this is my first real digicam. My reseller service manager told that I was lucky I'd bought a Fuji as they are serious about service compared to other manufacturers. Maybe it's only Fuji Canada ? each country is different as each subsidiary is an independant company as far as I know. They each decide what models to carry and how much to order. I assume the same is true of service...

Would I buy another Fuji ? That will depend on many factors. When I'm ready to change cameras, I'll all let you know !

Pix

©azil said:
I have a question, and it is purely that, a question. I am truly
not trying to incite a riot.

I have noticed people talking about someday hoping to afford the S2
when for instance they think their photography merits a jump up in
price range. I too have thought about the day when I can justify
the jump to DSLR, but I have to say that I would be rather skittish
about a fuji DSLR. Don't get me wrong, I hope you all know by now
that I think fuji makes a terrific product and I am more or less
quite happy with my 6900 for now. But if I am going to jump up to
DSLR I think I would have to go with a company that has more
respect for its customers. Mind you I am not sure such a company
exists as I haven't done the research yet, but I would have to
think long and hard before shelling out that kind of cash on a
fuji. Am I alone in my thinking here? Fuji as a company has
alienated me. I would love to hear arguments from others about why
I shouldn't be alienated because I would love to love Fuji. But
right now I just don't. Again... this is purely a question. I am
not trying to start a flame war.

liza
--
http://www.lizawallis.com
http://www.lizawallis.com/photography

RJNedimyer · Jan 30, 2002

©azil said:
I have a question, and it is purely that, a question. I am truly
not trying to incite a riot.

I have noticed people talking about someday hoping to afford the S2
when for instance they think their photography merits a jump up in
price range. I too have thought about the day when I can justify
the jump to DSLR, but I have to say that I would be rather skittish
about a fuji DSLR. Don't get me wrong, I hope you all know by now
that I think fuji makes a terrific product and I am more or less
quite happy with my 6900 for now. But if I am going to jump up to
DSLR I think I would have to go with a company that has more
respect for its customers. Mind you I am not sure such a company
exists as I haven't done the research yet, but I would have to
think long and hard before shelling out that kind of cash on a
fuji. Am I alone in my thinking here? Fuji as a company has
alienated me. I would love to hear arguments from others about why
I shouldn't be alienated because I would love to love Fuji. But
right now I just don't. Again... this is purely a question. I am
not trying to start a flame war.

liza
--
http://www.lizawallis.com
http://www.lizawallis.com/photography

Just a few thoughts
1. I agree to a degree.

2. Did any of but a camera from Fuji?

2A. If not per information on this forum we are not Fuji customers per the Japanese way of thinking.

2B. I stupidly WAS a customer of CCI CameraCity who passed the out dated BBB and Chamber of Commerse tests.

3. Someone mentioned Autos; if you buy a Chrysler, you buy it from a Chrysler Dealer not a flyby night internet site (I don't mean all are).

4. If we do not get the concept that the end buyer is Fuji's Customer NOT the intermediary [the dealer]. Than we must come up with a dealer like Wal-Mart who is willing and powerful enough to go to bat for their customers and say replace it NOW! Wa-Mart has done this for me on other items even after the warenttee was over.

5. If we do #4 [it will probable have to be 1 per country or region] we will

solve the problem without ramming a new tradition down a companies throat that if from a society that does not want a new tradition.

Sorry have to go!!!!--RayRJNedimyer

Margaret Harrington · Jan 30, 2002

Duncan Burt said:
©azil said:

I have a question, and it is purely that, a question. I am truly
not trying to incite a riot.

I have noticed people talking about someday hoping to afford the S2
when for instance they think their photography merits a jump up in
price range. I too have thought about the day when I can justify
the jump to DSLR, but I have to say that I would be rather skittish
about a fuji DSLR. Don't get me wrong, I hope you all know by now
that I think fuji makes a terrific product and I am more or less
quite happy with my 6900 for now. But if I am going to jump up to
DSLR I think I would have to go with a company that has more
respect for its customers. Mind you I am not sure such a company
exists as I haven't done the research yet, but I would have to
think long and hard before shelling out that kind of cash on a
fuji. Am I alone in my thinking here? Fuji as a company has
alienated me. I would love to hear arguments from others about why

Click to expand...

Liza - I'll start the flame war with if you like !!

Only joking

I some ways I agree. I work in the auto industry and its a bit the
same here.

You buy something that is a good product from a company that does
not appear to have good customer relations. Maybe they have good
R&D and come up with really innovative products, but their
marketing and aftersaleas leave alot to be desired. In the UK auto
companies like REnault and Fiat / Alfa have made some really good
of the wall kinda cars (opps slipped into US there!), but you try
and get good aftercare / support from thenm and that another story.

However, if you buy from someone like BMW / Audi / Saab / Lexus,
you may not get all the latest whizzo, flash bang whallop bits and
bobs, but you get a rock solid product from a company that will
look after you when things are not all hunky dorry (UK expessions
there).

So to a large extent I agree. It's a bit like buying a sports car
for the fun of it for a lower price, but when you get realy serious
go with a throghbred manufacturer.

For me the question is who is the Renault / Fiat / Alfa of the
digicam market and who is the BMW / Audi / Lexus of the market.

By the way Liza, Cats are so strange and maybe they do have a sixth
sense. As I was typing this, Eli came up to the study, sat on my
lap to see who I was "talking to". I'll post the pic on pbase in a
bit.

Lets see how this post develops

Duncan Burt said:

I shouldn't be alienated because I would love to love Fuji. But
right now I just don't. Again... this is purely a question. I am
not trying to start a flame war.

liza
--
http://www.lizawallis.com
http://www.lizawallis.com/photography

Click to expand...

--
Duncan
Birmingham, England

Hi Liza & Duncan,

I am not sure that Fuji is any worse than other hi tech company for customer or dealer back up / service. At the beginning of January I bought a Compaq laptop which had a fault on the DVD/CD. Compaq could not supply P.C.World with a replacement. The choice was refund, shop demo with free software thrown in or another make. It cost me £50 more and I now have a Packer Bell which has a slightly higher spec. When I bought the Compaq it was quoted as a new product. 27 days later P.C.World cannot find a replacement in any of their stores and cannot get one from Compaq as it is now discontinued.

My personal view is that Fuji caught a cold with its projected sales figures to the U.S. Other countries do not seem to have a supply problem with the 6900. 12 months seems to be the length of time Fuji cameras are out before a replacement. I have a 2400 which was replaced by the 2600 in just over 12 months. The 6900 was out last summer and the new model is not due out until June, approximately 12 months between.

I am glad I have my 6900. The new model is going to cost more in the beginning, the same as the 6900 did. To get to a reasonable street price will probable take us up to Christmas. So if you have waited you have lost 12 months of owning a very good digicam.

Thats my two penneth.
--Margaret

liza wallis · Jan 31, 2002

Pixelum said:
Liza, please tell me what Fuji has done to alienate you?

Hi Pix... I will do my best to explain since I think in general there were some misconceptions about what I was saying so I will try to be a bit clearer

Pixelum said:
And I bought the Fuji, in part on impulse. In
part because I remembered some of what I'd read here about it.

I bought my fuji based on what I read here... the people all seemed so happy with their cameras. I continue to be extremely satisfied with mine.

Pixelum said:
Then after a couple weeks, it turned out the CCD in there was
defective, creating a line in my all my low light images.
Fuji found a new camera in a store in another city and had it
shipped to my reseller. So I now have a fully functional 4900. What
could I possibly complain about ? Malfunction happen.

I agree here as well. I had to send my fuji back and I got amazing turnaround service... no complaints with this either. In fact I was quite pleased.

I am slightly concerned about the fact that the camera hasn't been quite as sharp since I got the CCD replaced. Also slightly concerned that there seem to be a number of people who have had this problem. But again, this is not my main concern

Pixelum said:
Would I buy another Fuji ? That will depend on many factors. When
I'm ready to change cameras, I'll all let you know !

I would most definitely buy another fuji, I am just not sure I would buy their DSLR. They are not a company that views the customer as their customer (as many have pointed out here) and as such they have been very unresponsive to numerous emails sent by people on this forum. If I am going to plunk down $2000+ USD on a camera I want to know for sure that the company I am putting my trust in recognizes me as an important member of their business chain... Fuji seems to believe that we do not figure into their chain.

That was all I was meaning.
I love my camera
I am pleased with their US repair dept
I just want to know that I figure into their business chain

Hope this helps clarify
liza

Pixelum said:
Pix

--www.lizawallis.comwww.lizawallis.com/photography

liza wallis · Jan 31, 2002

Duncan Burt said:
Liza - I'll start the flame war with if you like !!

Oh please do... then I will send Harry over there to beat up Eli!

Duncan Burt said:
Only joking

Phew

Duncan Burt said:
I some ways I agree. I work in the auto industry and its a bit the
same here.

REnault and Fiat / Alfa have made some really good
of the wall kinda cars (opps slipped into US there!), but you try
and get good aftercare / support from thenm and that another story.

Ha ha ha... see now here I would love to own a renault... we don't see too many of them here

Duncan Burt said:
However, if you buy from someone like BMW / Audi / Saab / Lexus,
you may not get all the latest whizzo, flash bang whallop bits and
bobs, but you get a rock solid product from a company that will
look after you when things are not all hunky dorry (UK expessions
there).

Sad, but here we consider these cars to have the latest "whizzo, flash bang whallop bits and bobs" And Hunky Dorry is a US expression too as far as I know, no?

Duncan Burt said:
So to a large extent I agree. It's a bit like buying a sports car
for the fun of it for a lower price, but when you get realy serious
go with a throghbred manufacturer.

For me the question is who is the Renault / Fiat / Alfa of the
digicam market and who is the BMW / Audi / Lexus of the market.

Your points are well understood with the one exception pointed out by Ray below... we buy our cars directly from the dealership that deals exclusively with those cars so we can expect a bit more customer support from the dealer than we can with our cameras. If there was a fuji store here in the US I might be tempted to buy everything from them because I do believe they make a great product.

Duncan Burt said:
By the way Liza, Cats are so strange and maybe they do have a sixth
sense. As I was typing this, Eli came up to the study, sat on my
lap to see who I was "talking to". I'll post the pic on pbase in a
bit.

Duncan... you better be careful... I may have to come over there and steal that cat of yours. He just sounds like such a ham. Or would that be a "tuna" in cat parlance?

Duncan Burt said:
Duncan
Birmingham, England

Thanks for taking the time to reply and for not jumping all over me for this post. I really didn't mean anything bad against the fuji product... just my skittishness about the company and you seem to understand where I am coming from.

Take care and regards to Eli... get those pics up on PBase

liza
--www.lizawallis.comwww.lizawallis.com/photography

liza wallis · Jan 31, 2002

RJNedimyer said:
1. I agree to a degree.

2. Did any of but a camera from Fuji?

nope, not that I know of

RJNedimyer said:
2A. If not per information on this forum we are not Fuji customers
per the Japanese way of thinking.

exactly my point

RJNedimyer said:
2B. I stupidly WAS a customer of CCI CameraCity who passed the out
dated BBB and Chamber of Commerse tests.

sorry, not sure what this means, but I think you are saying that you bought from a dealer you could not rely on and you regret this

RJNedimyer said:
3. Someone mentioned Autos; if you buy a Chrysler, you buy it from
a Chrysler Dealer not a flyby night internet site (I don't mean all
are).

good point

RJNedimyer said:
4. If we do not get the concept that the end buyer is Fuji's
Customer NOT the intermediary [the dealer]. Than we must come up
with a dealer like Wal-Mart who is willing and powerful enough to
go to bat for their customers and say replace it NOW! Wa-Mart has
done this for me on other items even after the warenttee was over.

this is an excellent point and basically what I was referring to in my post. We are not fuji's customer and to date I have not found anyone who can get information from them. Wal-Mart might be a good bet or some such other shop, but so far, fuji has just been unresponsive. I can sort of see why, but I just don't like it. To me it has seemed that Fuji's FUTURE CUSTOMER is more important to them than their CURRENT CUSTOMER. If I am going to spend $2000+ USD on a camera I want to know that they are going to stand behind it and not be looking past me to their next sale.

RJNedimyer said:
5. If we do #4 [it will probable have to be 1 per country or
region] we will
solve the problem without ramming a new tradition down a companies
throat that if from a society that does not want a new tradition.

absolutely agreed. You make an excellent point as usual Ray. I just don't know how to accomplish this.

RJNedimyer said:
Sorry have to go!!!!
--
Ray
RJNedimyer

regards
liza--www.lizawallis.comwww.lizawallis.com/photography

robert41723 · Jan 31, 2002

liza...

if anyone here is 'ready' to move up to a 'pro' cam...you are (talent), as are many others.

i for one am still learning how to 'make a picture', and will continue to do so with my 6900, canon rebel, and yashica mat.

the new fuji 'sounds' pretty kewl. a few good improvements. i'll work on improving my abilities before i spend money on an 'incremental' move up.

if fuji improved on the 6900 too much more, they would be in their own S2 territory. not smart. they would be giving up the under $1,000 market.

as for companies 'alienating' us...we should not whine (except to customer service)...as the company will feel our alienation if and when we do not buy their products. all the 'debates' about the new fuji cams is meaningless until they are 'purchasable' and 'testable'.

i do however think it would be amusing to have the camera companies 'evaluate' their customer's photographs: i think their comments would have more merit than some of ours. (example: "you used our 6mp $800 cam to take an 'out of focus' picture of your ugly dog fido next to your 1979 ford station wagon, and the pic was skewed 20 degrees? what in the world do you need the fastest auto focus for?")
i have seen some of my own 'fido' type shots and those of others...

some of us should invest in camera school before we comment negatively on the merits of new products

(some attempt as sarcastic humor)--robertNative Eye Photographymitakuye oyasin('we are all related'. Lakota language)www.pbase.com/nativeeye

liza wallis · Jan 31, 2002

To all who replied and who I haven't written back to individually...

Thank you for not seeing my thread as an invitation to a flame war. It really was not meant that way and I am glad you all saw that.

To sum up and further explain:

1) I do love my camera and I think fuji make a wonderful product... probably best in class and if not, then pretty darn close. I have no complaint with the product

2) repair here in the US was excellent. I cannot complain about that either. I can say that I don't think my camera is as sharp as it was before the old CCD broke, but that is not the repair depts fault. I am still not complaining... it is sharp enough

3) I am a bit concerned that there have been several cases on this forum of CCDs going bad. Perhaps I have not been an avid enough consumer in the past of other products to know that this sort of thing is not uncommon in a product but it does concern me that there have been several. Maybe this has been the case with other products that I am just not actively involved in a forum about. Who knows.

4) My real complaint is that the OWNER or CURRENT CUSTOMER is not fuji's chief interest... that is the ONLY REASON that I would think twice before spending the $2000+ dollars on a fuji DSLR. This is all I was trying to say. I am offended by the fact that they saw no merit in replying to anyone's emails. Maybe all companies are like this though.

regards
liza
--www.lizawallis.comwww.lizawallis.com/photography

liza wallis · Jan 31, 2002

robert said:
liza...
if anyone here is 'ready' to move up to a 'pro' cam...you are
(talent), as are many others.

Thank you... this is a very kind comment... good for my photographic ego ;-)

robert41723 said:
i for one am still learning how to 'make a picture', and will
continue to do so with my 6900, canon rebel, and yashica mat.
the new fuji 'sounds' pretty kewl. a few good improvements. i'll
work on improving my abilities before i spend money on an
'incremental' move up.

exactly my plan as well and the fuji is well suited for this educational process. and yes.. the new fuji does look like it has some kewl improvements, but none so far that I would be tempted to turf my 6900 for. I will eagerly await Phil's review however along with everyone else.

robert41723 said:
if fuji improved on the 6900 too much more, they would be in their
own S2 territory. not smart. they would be giving up the under
$1,000 market.

agreed... good point

robert41723 said:
as for companies 'alienating' us...we should not whine (except to
customer service)...as the company will feel our alienation if and
when we do not buy their products. all the 'debates' about the new
fuji cams is meaningless until they are 'purchasable' and
'testable'.

agreed again

robert41723 said:
i do however think it would be amusing to have the camera companies
'evaluate' their customer's photographs: i think their comments
would have more merit than some of ours. (example: "you used our
6mp $800 cam to take an 'out of focus' picture of your ugly dog
fido next to your 1979 ford station wagon, and the pic was skewed
20 degrees? what in the world do you need the fastest auto focus
for?")

ha ha ha ha ha... this really cracked me up. Perhaps this is what we should do... gather a portfolio of everyone's worst shots and send them off to fuji asking for help

robert41723 said:
i have seen some of my own 'fido' type shots and those of others...
some of us should invest in camera school before we comment
negatively on the merits of new products
(some attempt as sarcastic humor)

noted, and taken with a smile.

robert41723 said:
--
robert
Native Eye Photography
mitakuye oyasin
('we are all related'. Lakota language)
http://www.pbase.com/nativeeye

liza
--www.lizawallis.comwww.lizawallis.com/photography

Duncan Burt · Jan 31, 2002

©

liza wallis said:
liza wallis said:

REnault and Fiat / Alfa have made some really good
of the wall kinda cars (opps slipped into US there!), but you try
and get good aftercare / support from thenm and that another story.

Click to expand...

Ha ha ha... see now here I would love to own a renault... we don't
see too many of them here

Is that because of the novelty value. we have the same with American cars here. In the US Chrysler is a mainstream brand. Cars like the neon and PT Cruiser are considered small cheap cars in the US, here they are semi exclusive. PT Cruisers are considered really trendy !!!!

liza wallis said:
liza wallis said:

However, if you buy from someone like BMW / Audi / Saab / Lexus,
you may not get all the latest whizzo, flash bang whallop bits and
bobs, but you get a rock solid product from a company that will
look after you when things are not all hunky dorry (UK expessions
there).

Click to expand...

Sad, but here we consider these cars to have the latest "whizzo,
flash bang whallop bits and bobs" And Hunky Dorry is a US
expression too as far as I know, no?

liza wallis said:

So to a large extent I agree. It's a bit like buying a sports car
for the fun of it for a lower price, but when you get realy serious
go with a throghbred manufacturer.

For me the question is who is the Renault / Fiat / Alfa of the
digicam market and who is the BMW / Audi / Lexus of the market.

Click to expand...

Your points are well understood with the one exception pointed out
by Ray below... we buy our cars directly from the dealership that
deals exclusively with those cars so we can expect a bit more
customer support from the dealer than we can with our cameras. If
there was a fuji store here in the US I might be tempted to buy
everything from them because I do believe they make a great product.

We also buy our cars from brand exclusive deaqlerships, but the dealer is only as good as the manufacturer that supports it. Thing like training / parts supply / technical back up are very importnat. The only difference is that a camera dealer can make his money from more that one brand, and therefore does not have to work as closely with the manufacturer. Also they will not fight for your case, because they will just try and sell more of another brand. Maybe this is why people like B&H NY do not like to sell Fujis.

The point I was trying to make is that manufacturers like BMW will look after their customers because brand loyalty is very important to them, and trhey make sure their delears support them, because the dealer is the customer interface.

liza wallis said:
liza wallis said:

By the way Liza, Cats are so strange and maybe they do have a sixth
sense. As I was typing this, Eli came up to the study, sat on my
lap to see who I was "talking to". I'll post the pic on pbase in a
bit.

Click to expand...

Duncan... you better be careful... I may have to come over there
and steal that cat of yours. He just sounds like such a ham. Or
would that be a "tuna" in cat parlance?

I'll bring him with us when we come to New England this fall. well drop him off in New York !!

liza wallis said:
liza wallis said:

Duncan
Birmingham, England

Click to expand...

Thanks for taking the time to reply and for not jumping all over me
for this post. I really didn't mean anything bad against the fuji
product... just my skittishness about the company and you seem to
understand where I am coming from.

Take care and regards to Eli... get those pics up on PBase

They are there now.

I read on another post that you were suffering with the Flu. Flu is rife here at the moment, so I guess you are not alone. Get well soon

liza wallis said:
liza

--
http://www.lizawallis.com
http://www.lizawallis.com/photography

--Duncan Birmingham, England

liza wallis · Jan 31, 2002

Duncan Burt said:
Duncan Burt said:

Ha ha ha... see now here I would love to own a renault... we don't
see too many of them here

Click to expand...

Is that because of the novelty value. we have the same with
American cars here.

most like that's the reason... I just know people loved their fiats and renaults

Duncan Burt said:
In the US Chrysler is a mainstream brand. Cars
like the neon and PT Cruiser are considered small cheap cars in the
US, here they are semi exclusive. PT Cruisers are considered really
trendy !!!!

we love the PT cruiser here too. Some people love it some hate it, but it is to my mind, the first american car that people here think is very cool and I am told that they sell bullet hole decals for it to make it look that much "cooler"

{snip}

Duncan Burt said:
Maybe this is why people like B&H NY do not like to sell Fujis.
The point I was trying to make is that manufacturers like BMW will
look after their customers because brand loyalty is very important
to them, and trhey make sure their delears support them, because
the dealer is the customer interface.

I understand and agree

Duncan Burt said:
I'll bring him with us when we come to New England this fall. well
drop him off in New York !!

cool...we would love to have him stay with us. Where in New England are you heading?

Duncan Burt said:
They are there now.

I'll check in the morning, thanks...

Duncan Burt said:
I read on another post that you were suffering with the Flu. Flu is
rife here at the moment, so I guess you are not alone. Get well soon

thanks for that... it is rampant here as well. I don't usually succumb but I guess it was my turn. ;-(

liza--www.lizawallis.comwww.lizawallis.com/photography

Duncan Burt · Jan 31, 2002

liza wallis said:
we love the PT cruiser here too. Some people love it some hate it,
but it is to my mind, the first american car that people here think
is very cool and I am told that they sell bullet hole decals for it
to make it look that much "cooler"

Ha Ha
I guess that for the special Illinois version !!>

liza wallis said:
cool...we would love to have him stay with us. Where in New
England are you heading?

We arrive in Boston first Octobe 4th, then wherever we decoded in New England. I must do some research near the time, best places to visit, what are the predictions for the fall colours etc. We will rent a car at Boston / Logan and stip in motelswhereever the whim / fall colous take us. I have been told that October is the best time, hence booking the flights while I could get a good deal. It is just a case of timing then. From what I have heard, if the fall is running early then head north, if it late stay south. Someone told me that it "normally" peaks around

Columbus Day, so we will still be there. We are however planning maybe three / four days in Las Vegas / Grand Canyon in the middle, but we not decided dates yet, I'll book those fligh nearer the time.

liza wallis said:
liza wallis said:

I read on another post that you were suffering with the Flu. Flu is
rife here at the moment, so I guess you are not alone. Get well soon

Click to expand...

thanks for that... it is rampant here as well. I don't usually
succumb but I guess it was my turn. ;-(

I had a the lite version last week, but was still at work. Anyway must drag myself off to work - only half a day today Friday you - in England that is POETS day--Duncan Birmingham, England

Jack G Heckler · Feb 1, 2002

Liza...I don't understand your concerns. As you said, along with another reply, when service was required on your camera it was performed in a very acceptable manner...perceived sharpness aside. Isn't that the bottomline? I believe the fact that our emails were not answered in a timely manner, and with a form letter reply, is somewhat trivial compared to good repair service. Obviously, the Japanese may have a different viewpoint on customer relations, but as long as they stand behind their products and provide excellent repair service for what more could you ask?

just another lame opinion...Jack

or is it (-:

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