You can fill out brokerage papers yourself on some items and the shipper can include them or I have hired a third party brokerage firm to represent my company when importing from the us. Some items have import duties some don't depending on class of good and country of origin.
UPS has ridiculous brokerage fees, it is cheaper for me to pay a third party broker to clear a 4000 lb shipment of metal parts that are hard to classify than it is when I shipped a 30$ text book via UPS (was 60$ brokerage + gst and shipping charges.)
UPS has ridiculous brokerage fees, it is cheaper for me to pay a third party broker to clear a 4000 lb shipment of metal parts that are hard to classify than it is when I shipped a 30$ text book via UPS (was 60$ brokerage + gst and shipping charges.)