Olympus Repair Service Comments

Recently my C-2100UZ stopped working, and I had to send it in for repair. (I had accidentally let the batteries drain too much by leaving the camera connected the computer for too long.) I was expecting a wait of at least two weeks, but I was pleasantly surprised when it arrived today!

I sent it to the West Coast Service Center via FedEx Express, and it arrived there on the 16th, work was started on the 17th, and they sent it to me yesterday (21st). That's quite a quick turnaround considering there was a weekend within that time period. I received it today, my camera was packaged well, and was shipped UPS Next Day Air.

They replaced the power circuit board, CCD, and did something else (I can't make out the writing). The new CCD is great, only two hot pixels showed up at 8 seconds (ISO100), and their average luminance was 68, so they are hard to spot. The old CCD would show hot pixels in some pictures that had exposures of less than 1 second. The firmware was also upgraded from v352u-73 to v352u-77. The only difference that I see with the new firmware is that the EVF and LCD displays are much more accurate where incandescent light is used. Before, when framing a picture, the camera’s display would have a deep red tint to it, but now it looks much better.

All in all, I’m actually glad my camera needed to be fixed, it was a short wait and it’s better now than the day I brought it home.

I think the West Coast center is faster on repairs. I intend to send mine there if and when I need to. I hope I don't, of course. -- http://www.pbase.com/julivalley/galleries21oo , B-3oo3o4oJuli

That's not a bad idea, considering Holland's experience with the NY facility:

http://www.dpreview.com/forums/read.asp?forum=1008&message=2086997

I had read similar stories several months ago as well.

Juli Valley said:

I think the West Coast center is faster on repairs. I intend to
send mine there if and when I need to. I hope I don't, of course.
--
http://www.pbase.com/julivalley/galleries
21oo, B-3oo
3o4o
Juli

Click to expand...

Ok sounds even better than the NY post.

--DomDP-NJC-2100UZ http://www.pbase.com/domdp 'The quality of your life is determined by how you feel at any given moment. How you feel is determined by how you interpret what is happening around you, not by the events themselves.' --Brian Tracy--

About New York, I sent in my older D 600 L to be upgraded from 8 mb to 32 mb at a cost of $75. Unfortunately it was during the Xmas rush and when they were moving. I got it back on 1-21-02. It does NOT format ALL Smart Media cards. I e mailed Oly and was informed that I can send it back after talking to support. Support says that they gaurantee it will work with Oly cards not all others. They said to go back to the camera store where I got it and try a genuine Oly card. Well, all of the various camera store 32 mb cards work in my camera. Even my new cards work in theirs, but not in my D 600. Then I went to Comp USA and bought 3 new 32 mb cards of different make. Of the 3, only 1 will format in the D 600. All the other 32 mb cards works fine in the 2 UZis that the wife and I have. Guess I'm going to have to send it back under the 6 month repair warranty. Wouldn't be so bad except the wife and I are going on a trip to Australia starting late Feb and returing end of March. The D 600 was to be the back up to the wife's UZi. So, I dragged the wife out to Comp USA and I looked at several other under $400 digitals. I really didn't want to buy a Fuji Fine Pix 2800 for $400, knowing that it was availiable at one time for about $300. I understand that Fuji raised the price to msrp $450. Then the Wife turned and looked at me and said."Why don't you get the UZi? I know you really want it! I'll even buy it for you." So she did, and now we're a 2 UZi family. Does she know me or what? Sorry, I digressed. Seeing as how I really don't think that Oly can get the job done before we leave for Oz, I'm going to send it back after we return.

I registered the 2nd UZi by internet. By the time I had gotten thru, Olympus had sent me an e mail stating that they have extended my Oly warranty by 90 days. They told me to print out the e mail and keep it handy should I need to use it.

--YogiBear

I e mailed Oly what happened with the camera store and the new cards I bought. Reply was to send camera back when I can after return and they will pay for shipping. Can't say that Oly is not trying to resolve the problem. But, wife and I feel that they should have tested work better?--YogiBear

Vernon Okamura said:

I e mailed Oly what happened with the camera store and the new
cards I bought. Reply was to send camera back when I can after
return and they will pay for shipping. Can't say that Oly is not
trying to resolve the problem. But, wife and I feel that they
should have tested work better?
--
YogiBear

Click to expand...

--DomDP-NJC-2100UZ http://www.pbase.com/domdp 'The quality of your life is determined by how you feel at any given moment. How you feel is determined by how you interpret what is happening around you, not by the events themselves.' --Brian Tracy--