Raw Shooter dissapeared???

The Pixmantec site should still be up and running. The issue is being investigated.

-Z-

Wayne Larmon said:

linuxworks said:

I bet you hit a browser cache issue.

if you clear cache and reload I bet the page will no longer be there..

Click to expand...

I just went to the Pixmantec and looked through a few forum posts.
I haven't been to the forum for months. There are posts there as
of today. (Nothing about the site going away, though.)

I also looked at pages I've never looked at.

Click to expand...

it must be something like an akamai edge-caching thing, then. when I access that IP - either from home or from work I get 'plesk'.

even forcing it:

% lynx http://87.48.169.32/

returns plesk.

so when you try, they must be routing that IP to the real box. when I try, at home or work - I get a diff actual host.

(load sharing 'smart' server bug? maybe.)

--
Bryan (pics only: http://www.flickr.com/photos/linux-works )
(pics and more: http://www.netstuff.org ) ~

To the best of my knowledge, there is no intention on Adobe's part to "kill" the Pixmantec site, at least until the launch of Lightroom, which from what I read is not until early 2007.

The loss of the site appears to be a technical glitch and is being worked on.

The original plan is still intact.

-RSP has been taken off the market.
-RSE is still available, now with 30D and E330 support.

-Support and discussion of RawShooter and Lightroom are still going on at the Pixmantec support forums (aside from this technical problem).

-I am no longer the official moderator, but Adobe has assigned a new moderator (with my blessing) who is doing a fine job.
-I still visit and comment
-All RSP (not RSE) owners will be getting Lightroom V1.0 for free, as promised.

Hopefully the site will be up shortly. It may take up to a few days, depending on your specific location, if new DNS information has to be propagated through the web.

No conspiracy, just a technical glitch.
--
Regards,

Michael Tapes
Owner: http://www.RawWorkflow.com
Creator: WhiBal

To expand on what Z posted, the pixmantec site was not taken down intentionally by Adobe. There was apparently some problem with the transfer of the site from the previous server to an Adobe server, which we are working to resolve.

The DNS is still wonky... I checked things starting from the root servers which refer me to several Adobe servers all of which then refer back to the root servers. This is the same behavior as before. I had assumed you meant problems with transferring the domain... but I think you meant the data itself? (!!)

If the data has been lost (forums and all!) that would a real shame. However, if you can't revive the site how about just providing a means for users to download recent program installation files? That's the most important thing, IMO.

Thomas Knoll said:

To expand on what Z posted, the pixmantec site was not taken down
intentionally by Adobe. There was apparently some problem with the
transfer of the site from the previous server to an Adobe server,
which we are working to resolve.

Click to expand...

--
pog



http://gallery.gopog.net/

pog said:

The DNS is still wonky... I checked things starting from the root
servers which refer me to several Adobe servers all of which then
refer back to the root servers. This is the same behavior as
before. I had assumed you meant problems with transferring the
domain... but I think you meant the data itself? (!!)

If the data has been lost (forums and all!) that would a real
shame. However, if you can't revive the site how about just
providing a means for users to download recent program installation
files? That's the most important thing, IMO.

Click to expand...

I just tried it and now I can't access the site either. I have been reporting through this episode that I could access the site, while others could not. The times I could access it, I took a quick look through the forums and they looked they always did, with old posts and such. The rest of the site was there also.

But I'm betting that what I'm seeing now is part of the DNS problem--that now it affects me the same way that it affected everybody else. Or that they did take the site down from Plesk, the German hosting company that used to host it and are now restoring it on Adobe owned servers. (Although apps like forums are really fun to transfer from server to server.)

I know from past experience that transfers from one server to a different server can get tricky if the TTL (Time To Live) parameter was set too long in the old DNS configuration. This will cause the correct, updated data to be slow in propagating. Because the DNS servers believe the old TTL data and don't pay any attention to the updated data until TTL for the old DNS data has expired. This is especially ugly with database driven sites (like forums), that can't be (easily) maintained in two separate locations while everybody waits for the TTLs to expire and the new DNS data to propagate.

I don't know if this is the issue for this problem, but it could be something like that.

Wayne

pog said:

Thomas Knoll said:

To expand on what Z posted, the pixmantec site was not taken down
intentionally by Adobe. There was apparently some problem with the
transfer of the site from the previous server to an Adobe server,
which we are working to resolve.

Click to expand...

--
pog



http://gallery.gopog.net/

Click to expand...

Actually, right now there's don't seem to be any answer records for pixmantec.com... so there's no TTL issue to deal with on Adobe's end. This means as soon as they fix the DNS on the Adobe servers, that data should propogate immediately (AFAIK... I haven't really done this sort of thing for several years).

I don't know what the TTL was when Pixmantec had control... but it looks like enough time has passed that any of those old cached answers have expired already (I queried a few dozen ISP's servers but all came back without an answer).

I can only assume Adobe is having a problem getting the site's data to the new web server... IOW, they have nothing to point DNS to right now.

I'm not sure why they couldn't leave the old site running, lowering the TTL to something really short... perhaps close the forums so new content is not added during the transition... get the new server running... then alter the DNS, reopen the forums... then shut down the old server at their leisure.

Wayne Larmon wrote:
...

Wayne Larmon said:

I know from past experience that transfers from one server to a
different server can get tricky if the TTL (Time To Live) parameter
was set too long in the old DNS configuration. This will cause the
correct, updated data to be slow in propagating. Because the DNS
servers believe the old TTL data and don't pay any attention to the
updated data until TTL for the old DNS data has expired. This is
especially ugly with database driven sites (like forums), that
can't be (easily) maintained in two separate locations while
everybody waits for the TTLs to expire and the new DNS data to
propagate.

Click to expand...

...
--
pog



http://gallery.gopog.net/

http://www.photo-freeware.net/download_win-eng.php?id=414

get it here.I did not down load from here , but it looks like it will work.
I already have it,so I did not try.

pog said:

Actually, right now there's don't seem to be any answer records for
pixmantec.com... so there's no TTL issue to deal with on Adobe's
end. This means as soon as they fix the DNS on the Adobe servers,
that data should propogate immediately (AFAIK... I haven't really
done this sort of thing for several years).

I don't know what the TTL was when Pixmantec had control... but it
looks like enough time has passed that any of those old cached
answers have expired already (I queried a few dozen ISP's servers
but all came back without an answer).

I can only assume Adobe is having a problem getting the site's data
to the new web server... IOW, they have nothing to point DNS to
right now.

Click to expand...

Yeah, what you say sounds more accurate. If it was a TTL issue, there still should be DNS records. 'dig pixmantec.com' isn't returning any DNS records. If it was a TTL problem, dig would bring back DNS records, even if they pointed to the wrong place. It has been a while since I've done this kind of thing, also.

Shrug. I'll assume that Z, MichaelT and Thomas are correct and that there is some problem, but that the site will be back eventually. So don't sweat it.

Wayne

Looks like Adobe fixed things by going back to using the original name servers:
Domain Name: PIXMANTEC.COM
Registrar: TUCOWS INC.
Whois Server: whois.opensrs.net
Referral URL: http://domainhelp.tucows.com
Name Server: NS4.JEPPO-DNS.DK
Name Server: NS2.JEPPO-DNS.DK
Status: REGISTRAR-LOCK
EPP Status: clientUpdateProhibited
EPP Status: clientTransferProhibited
Updated Date: 11-Oct-2006
Creation Date: 02-Aug-2004
Expiration Date: 02-Aug-2008

The site's back in action.
--
pog



http://gallery.gopog.net/

Still unable to make contact

--
Denis de Gannes

http://www.photo-freeware.net/download_win-eng.php?id=414
try this

I am trying to get to the Pixmantec homepage and to the User support forum. That is what has disappeared.
--
Denis de Gannes

Denis de Gannes said:

I am trying to get to the Pixmantec homepage and to the User
support forum. That is what has disappeared.

Click to expand...

It is still there for me. I was just reading a thread on the Pixmantec Lightroom forum started by Michael Tapes about this very problem. It is a DNS problem.

Have you tried putting

87.48.169.32 http://www .pixmantec.com

(remove the space after "www")

in your hosts file. In %systemroot%\system32\drivers\etc\hosts for Windows users. (NT and higher) Earlier, some have reported that this helped, but others have said that didnt. But won't hurt.

Wayne

The site seems to be back up and running.
--
Denis de Gannes

bought Pixmantec just to get it off the market. Otherwise, why not leave it available?

I downloaded it this afternoon at 12:52 pm Pacific Time, and then installed it - seems to work OK, but don't know much about it. Pdf file manual also included (71 pages).

http://downloads.zdnet.co.uk/0,39025602,39169522s,00.htm
--
Glenn NK
Victoria, BC

So much to buy - not enough time and money - too much GAS.

Adobe has fixed the problem and all is now back on the air with no apparent data loss. If you still cannot access the site, please try again the next day as any issues now will simply be the DNS propagating through the WORLD wide web.

As a friend of the family, I know that Adobe regrets the inconvenience caused by this over the past days.

Thanks for your patience...

--
Regards,

Michael Tapes
Owner: http://www.RawWorkflow.com
Creator: WhiBal

I can't seem to get any updates or connection..? The connection seems really arbitrary.

I JUST finished downloading a third copy from here:

http://www.pixmantec.com/products/rawshooter_essentials.asp
--
Glenn NK
Victoria, BC

The ability of the mind is limited only by attitude; which is controlled by the mind.