Need to send 7D to Precision

  • Thread starter Thread starter Henry Richardson
  • Start date Start date
I have not seen anyone post a 24/48 hour turn around and
If Ive offended anyone, it was unintentional... my only ***** was
exaggerated negative hype like 24 hr turn around...sticking with
the facts helps to keep us all on a level plane... exagerated BS
forces some who believe this to jump ship...or dispair.
In a message you posted last Thursday you wrote
"...they received it on Tuesday, and was in repair on Wednesday, It
is now repaired and awaiting shipment back to me. "

A little rough to call BS, don't you think. Doing the math on your
post above it seems 48 hours is about right.
Remember, I dropped my camera off at their door and told them I'd
be back to pick it up as soon as they called me to tell me it was
completed - no shipping delay, no UPS closed on Saturday.
As for the other part of my post - you won't have to search too far
here to find folks that have had their "first shot black" issues
addressed by reseating an LCD cable and replacing a battery door or
other such nonsense.
It doesn't build much confidence.
Recent developments have shown improvements - your repair included.
I hope it's a trend.

Believe me, I'm glad it's working out well for everyone sending
their eqipment in recently. As I said earlier, I appreciate your
positive outlook. It really is refreshing. I hope everything comes
up sunshine and lollypops for me too, but I've been here for quite
a while and seen the Sony/KM changeover debacle from the front row.
I know Sony is doing the best they can and it seems now that they
have might have finally gotten this runaway freight train slowed
down and headed in the right direction.
That said, a handfull of successful repairs doesn't instantly erase
everything we have experienced over the last half year or so.

My experience with the staff at PC was great. I don't think the
7-10 days I was quoted is unreasonable, but I guess after reading
this post and seeing the quick turn around many were getting I had
my hopes up.
Again I do apologize for the BS remarks... I can tell you this.... no one is going to work on your camera for several days... a few hours is all you will get, but that not a true reflection of all the other steps, so I never said that the turnaround time was 24 hours. I said they fixed it in a day... If they can build and test a camera in 20 minutes they can fix and test it. in a few hours...

when I talked about turn around time , I meant from the day I mailed it to the day I received it... ... 7 days...

the actual time they had it in their hands in the actual fix step was less than a day, but there are other factors in this repair process
mailing out
receiving
repairing
sending to shipping
mailing out and receiving back..

7 to 10 days has to be an estimate of their work load, shipping and receiving load.

--
Regards
Bill
USA



http://evil-twin.smugmug.com/
 
topbingo @ hotmail . com
--
Gene

I live in Minoltaville, just inside Sony City (but I may have to go with the flow) Awaiting 7D upgrade.
'The only thing easier than being wrong .. is denying it!' -me
MaxxuM 7 Digital
 
Cam went to PC, came back with problem ignored.
Called;they said send it back.
I asked for UPS call-tag; they agreed.
PC effected UPS;got UPS message.
Call-tag never arrived; now PC says it got lost in MY emails.
Say they're issuing another???? Waiting 4+ days.
Camera used one day and now still packed waiting pick up.
--
Gene

I live in Minoltaville, just inside Sony City (but I may have to go with the flow) Awaiting 7D upgrade.
'The only thing easier than being wrong .. is denying it!' -me
MaxxuM 7 Digital
 
My camera shows "waiting for parts", so I guess they found a problem.

I've called and emailed them asking for clarification ie. Are there acutally parts available and can I honestly expect a repair, or is this just part of the process they need to go through before declaring it unrepairable.
So far they have been unable/unwilling to give me an answer.
 
Just an update... After a month of calling, and going back and forth with precision, they finally got my camera back, and in my hands. I tested it out, and it seems to be working beautifully. So far I have only taken 1/2 dozen pics, but usually when I had the problem was on the first shot (with the camera locking up). I will give it some time, and hope that it is truly fixed. So far so good!!!
 
I'm glad to see you're up and running again. I hope it continues to work well for you. The 7D is a great machine.

Last week I was finally able to get PC to admit my camera couldn't be repaired. I faxed my invoice to Sony and they got back to me yesterday. I'll be receiving my partial refund (I purchased the kit and evidently I'm supposed to keep the lens, battery & charger) of $781 in 2 to 4 weeks - almost 2 months from the time I dropped it off in their lobby. Evidently their inital offer of an a100 as an exchange is off the table.
Some of my stuff is on Ebay now and the rest will be listed by weeks end.

I'm headed to the dark side. It will be a d80 or d200 depending on how brave I feel when I break the news to the wife.

I'm absolutely convinced that Sony will release a real world-beater of a camera in the next 6 to 9 months, but I can't wait that long.
 
...
Pleeease! Have they fixed your camera?

... Lucas

--
Always having fun with photography ...

 
My 7D came back from Precision with the AF problem still not fixed. I contacted Sony and spoke with a very nice woman there. Since my camera has been sent in 5 times for repair and it was still not fixed she offered to do the buyback and I accepted. I sent it back to Sony a couple of weeks ago and I am waiting on the check now.

I am currently using a Canon 30D, but I have kept all my Minolta lenses and I am looking forward to seeing what Sony comes out with next. I really miss AS!!!! I'm in Japan now for 2 weeks, then from here will go to Thailand for a month, and then back to Japan for 2 more weeks and then back to the States. I have gotten spoiled with AS and so I am sure hoping that the next Sony really impresses me!

--
Henry Richardson
http://www.hrich.com
http://www.printroom.com/pro/intrepid
 
I have read through this long thread regarding the black screen and temporary lock up which my 7D has been doing for about a year. It was purchased late 11/2004 and I have the Minolta 2 yr shake your body warranty card.

I'm getting ready to send it in to PC for fixing but do I need to contact Sony first about the warranty card that I have? I filled out their request for service online form and it requires you to put in a cc number and then the form that needs to be sent in requires a cc authorization signature. I was hoping for a comment section where I can indicate that I have the extra year warranty and although it is getting close, it is still effective.

Can I just include a copy of the warranty card and the dates sales receipt in my box when I send the camera? I would hate to be charged the $281 when I still am under warranty even if they don't show that on the online form. Thanks for any insights?

Calkat
 
I would call Sony , PC and also put at least one copy in the box.
 
Thanks Cope.

Would I just call the regular Sony repair number for digital cameras? I don't think I saw any other CS number on their site.

As far as PC, I would do that once they receive the camera? Nothing like waiting till the last minute, I just want to be sure that I don't have added delays. thanks again.
I would call Sony , PC and also put at least one copy in the box.
 
and I think they got this from Sony.

Do the online repair request, and change the date so that it is one year newer, and then use the correct date when you send it in accompanied by the 2 year warranty. Confirm that with 'KM' people via the Sony site.
--
Gene

I live in Minoltaville, just inside Sony City (but I may have to go with the flow) Awaiting 7D upgrade.
'The only thing easier than being wrong .. is denying it!' -me
MaxxuM 7 Digital
 
Best of luck to ya! I hope you get you money back in full! Please let us know how it went!! George
--
George
5D
Gear is listed under my Profile.
 

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