I disagree. I've had 2 excellent experiences with Jessops.
First I ordered a Minolta 7D in from another store. This was
approx 2 weeks before I went off on another teaching trip to China.
They had delivery problems and 2 days before I was due to set off
it wasn't there - it had been sent to another store by mistake. I
went into the store to remonstrate with them - the result being
that the manager got up early the next day, drove to another store
in another city, picked it up, brought it back and had it in for
the day before I went away. If that's not customer service then I
don't know what is.
While I was away the camera developed a fault (the infamous black
first frame. For those interested, this is a pretty common problem
with 7ds - intermittant but irritating. Upon switching the camera
on for the first time in a while and taking a picture either the
mirror sticks or flips out of sync or something... Resulting in a
black (or seriously underexposed if using a long shutter speed)
first frame)
Despite not being able to replicate this in the shop, the manager
dealt with it immediately, accepted my explanation, and rather than
send it off to repair offered me a straight swap with one from
another branch - a far quicker and easier option. He gave me a
call when they had the replacement in branch, I popped in, swapped
it, and left. Total time without a camera, 5 mins while a clerk
checked everything out.
Sure, they have a lot of temp staff in there for the Xmas rush, but
get talking to one of the experienced staff and they're excellent.
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