Just recieved my "repaired" E-100RS... :(

How disappointed can I be?

I sent my E-100RS for repair last in November, and got it back today. But they didn't do anything about the hotpixels! And I even checked with Olympus before sending it, to be sure if they wanted to repair it.

The only thing that has changed, is a firmware downgrade from V151P-77 to V151P-75, - whatever that is good for?

Why do I always end up getting disappointed with big firms like Canon and Olympus? With my Canon A20 I had to wait 2½months before they could give me a new camera.-- Stig

Stig Nørgaard Jepsen said:

How disappointed can I be?

I sent my E-100RS for repair last in November, and got it back
today. But they didn't do anything about the hotpixels! And I even
checked with Olympus before sending it, to be sure if they wanted
to repair it.

The only thing that has changed, is a firmware downgrade from
V151P-77 to V151P-75, - whatever that is good for?

Why do I always end up getting disappointed with big firms like
Canon and Olympus? With my Canon A20 I had to wait 2½months before
they could give me a new camera.
--
Stig

Click to expand...

sorry to hear that how do you like your 100rs?when you shoot on shq how big is the file?

gary king said:

Stig Nørgaard Jepsen said:

How disappointed can I be?

I sent my E-100RS for repair last in November, and got it back
today. But they didn't do anything about the hotpixels! And I even
checked with Olympus before sending it, to be sure if they wanted
to repair it.

The only thing that has changed, is a firmware downgrade from
V151P-77 to V151P-75, - whatever that is good for?

Why do I always end up getting disappointed with big firms like
Canon and Olympus? With my Canon A20 I had to wait 2½months before
they could give me a new camera.
--
Stig

Click to expand...

sorry to hear that how do you like your 100rs?when you shoot on shq
how big is the file?

Click to expand...

how much did you pay for the camera?do you have a flash and bracket?

The two questions asked of Stig based on his post don't make any sense to me.

gary king said:

gary king said:

Stig Nørgaard Jepsen said:

How disappointed can I be?

I sent my E-100RS for repair last in November, and got it back
today. But they didn't do anything about the hotpixels! And I even
checked with Olympus before sending it, to be sure if they wanted
to repair it.

The only thing that has changed, is a firmware downgrade from
V151P-77 to V151P-75, - whatever that is good for?

Why do I always end up getting disappointed with big firms like
Canon and Olympus? With my Canon A20 I had to wait 2½months before
they could give me a new camera.
--
Stig

Click to expand...

sorry to hear that how do you like your 100rs?when you shoot on shq
how big is the file?

Click to expand...

how much did you pay for the camera?do you have a flash and bracket?

Click to expand...

Did you call them back about this? I would insist they
pick up the tab for FedEx overnight to/from the California (less busy from
what people are saying) service center and to do it right.

Odd thing on the firmware downgrade -- check the serial number -- maybe
they sent back someone else's camera?

Stig Nørgaard Jepsen said:

How disappointed can I be?

I sent my E-100RS for repair last in November, and got it back
today. But they didn't do anything about the hotpixels! And I even
checked with Olympus before sending it, to be sure if they wanted
to repair it.

The only thing that has changed, is a firmware downgrade from
V151P-77 to V151P-75, - whatever that is good for?

Why do I always end up getting disappointed with big firms like
Canon and Olympus? With my Canon A20 I had to wait 2½months before
they could give me a new camera.
--
Stig

Click to expand...

Inigo Montoya said:

Did you call them back about this? I would insist they
pick up the tab for FedEx overnight to/from the California (less
busy from
what people are saying) service center and to do it right.

Click to expand...

First, I live in Denmark, so the camera was "repaired" here in Europe.

I called them, because I wasn't very satisfied. So now I have sent an email to a technician, to try to solve the problem with them instead. And to know if they want to repair it at all?

Inigo Montoya said:

Odd thing on the firmware downgrade -- check the serial number --
maybe
they sent back someone else's camera?

Click to expand...

No... it's the right camera. They did downgrade the firmware.
-- Stig

That is really crazy. I thought the latest firmware was 79, mine has 77 and I think it causes some of my focus problems. It sometimes won't lock on focus even in daylight but more so in darker places. My thought was that they sent you a different camera too. I also think you should insist that it be repaired right and all at their expense.
--www.pbase.com/smoke24/galleries

My thought too, is it a different camera.

I have been following some threads on return issues, because I do have to return mine.

I will put a permanent mark on the cam, just in case it is an issue with them sending a refurb.

--DomDP-NJC-2100UZ http://www.pbase.com/domdp 'The quality of your life is determined by how you feel at any given moment. How you feel is determined by how you interpret what is happening around you, not by the events themselves.' --Brian Tracy--

Smoke24 said:

That is really crazy. I thought the latest firmware was 79, mine
has 77 and I think it causes some of my focus problems. It
sometimes won't lock on focus even in daylight but more so in
darker places.

Click to expand...

Well, got some good news (sorta)!

I don't really think the US and EU cameras are different at all. When i bought the E-100RS i recieved a US version - which means NTSC. So we use PAL here in most of Europe, and NTSC and PAL isn't compatible. So I had Black and White pictures on the TV!

Guess what now! The new firmware in my camera is an european firmware, which means my camera is suddenly a PAL-camera.
That means that the latest european firmware is 75.

Anyway, that doesn't help my hotpixelproblem.

They really should go public with those firmware, so it would be possible to download them.
-- Stig

Hi Stig.

I just spoke to my local camera store today to get the cabled remote for the E-100. He called Olympus Denmark and enquired about the RM-CB1. Olympus claimed that it wouldn't work with the E-100. I told him I was sure it worked so he called again and got to speak with the head of the product department. She also claimed that the remote wouldn't work. I had to dig out some information on the internet that he could refer to. Even then she refused that it would work. He then asked her if she could at least look at the camera to make sure she was right. Guess who was wrong.... Another time I called Olympus Denmark to find out where I could get a B-300. They never heard of it.

I got some other information about repairs. It turns out that all cameras of recent date (including the E-100) are sent to Portugal for repair. That might account for the long wait but certainly not for getting an unfixed camera back.

I hope you have better luck if you try again.

Maxven

Stig Nørgaard Jepsen said:

Stig Nørgaard Jepsen64542 said:

That is really crazy. I thought the latest firmware was 79, mine
has 77 and I think it causes some of my focus problems. It
sometimes won't lock on focus even in daylight but more so in
darker places.

Click to expand...

Well, got some good news (sorta)!
I don't really think the US and EU cameras are different at all.
When i bought the E-100RS i recieved a US version - which means
NTSC. So we use PAL here in most of Europe, and NTSC and PAL isn't
compatible. So I had Black and White pictures on the TV!

Guess what now! The new firmware in my camera is an european
firmware, which means my camera is suddenly a PAL-camera.
That means that the latest european firmware is 75.

Anyway, that doesn't help my hotpixelproblem.

They really should go public with those firmware, so it would be
possible to download them.

--
Stig

Click to expand...

Maxven said:

I just spoke to my local camera store today to get the cabled
remote for the E-100. He called Olympus Denmark and enquired about
the RM-CB1. Olympus claimed that it wouldn't work with the E-100. I
told him I was sure it worked so he called again and got to speak
with the head of the product department. She also claimed that the
remote wouldn't work. I had to dig out some information on the
internet that he could refer to. Even then she refused that it
would work. He then asked her if she could at least look at the
camera to make sure she was right. Guess who was wrong.... Another
time I called Olympus Denmark to find out where I could get a
B-300. They never heard of it.

Click to expand...

That's not what I call great service at all!

I would expect more from a company like Olympus than that. That's quite disappointing that they don't know their own products.

Maxven said:

I got some other information about repairs. It turns out that all
cameras of recent date (including the E-100) are sent to Portugal
for repair. That might account for the long wait but certainly not
for getting an unfixed camera back.

Click to expand...

No, Olympus Denmark isn't the ones who failed here but the Portugal division. I too were told that they sent my camera to Portugal.
But anyway, I think that 1½ months is still a very long time!

Maxven said:

I hope you have better luck if you try again.

Click to expand...

I hope so! And I will try again - If they will repair it. - Else I'm a very disappointed Olympus customer!

-- Stig

Stig Nørgaard Jepsen said:

Stig Nørgaard Jepsen64542 said:

I just spoke to my local camera store today to get the cabled
remote for the E-100. He called Olympus Denmark and enquired about
the RM-CB1. Olympus claimed that it wouldn't work with the E-100. I
told him I was sure it worked so he called again and got to speak
with the head of the product department. She also claimed that the
remote wouldn't work. I had to dig out some information on the
internet that he could refer to. Even then she refused that it
would work. He then asked her if she could at least look at the
camera to make sure she was right. Guess who was wrong.... Another
time I called Olympus Denmark to find out where I could get a
B-300. They never heard of it.

Click to expand...

That's not what I call great service at all!
I would expect more from a company like Olympus than that. That's
quite disappointing that they don't know their own products.

Stig Nørgaard Jepsen64542 said:

I got some other information about repairs. It turns out that all
cameras of recent date (including the E-100) are sent to Portugal
for repair. That might account for the long wait but certainly not
for getting an unfixed camera back.

Click to expand...

No, Olympus Denmark isn't the ones who failed here but the Portugal
division. I too were told that they sent my camera to Portugal.
But anyway, I think that 1½ months is still a very long time!

Stig Nørgaard Jepsen64542 said:

I hope you have better luck if you try again.

Click to expand...

I hope so! And I will try again - If they will repair it. - Else
I'm a very disappointed Olympus customer!

--
Stig

Click to expand...

Hi, if I were you, I'd contact Ollympus in Japan. It is my opnion, if you push hard enough, in a diplomatic way, you will obtain satisfaction. It would seem that Oly can change the camera format from European to American, or any thing else! They claim it can't be done.
D.