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User settings not working in 5K part2

  • Thread starter Thread starter Ralph Encarnacion
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Ralph Encarnacion

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I talked to Nikon upper level tech support today about the user settings 1,2, and 3 not working right. The problem is when you make some changes to user settings 1 and then go to user settings 2 and make a few changes, when you go back to user setting 1, it didn't memorize all the changes if any. It usually looks just like user settings 2. His camera did the same thing as mine. So he is going to check with Nikon and find out what the scoop is. According to page 88 in the manual it is suppose to work. I also asked him about the clear image mode not working right and they are working on a fix for that. They are also working on a fix for the internal flash firing when you hook up an external flash. Page 152 says that the internal flash should not fire when you have an external speedlight hooked up. They where aware of the last 2 problems, but not the user settings problem. He got my cell phone number and he is suppose to call me back in a day or two to tell me what he found out. If everyone calls tech support they may hurry up and release a firmware fix for these problems. If no one calls, they will but it on the back burner. I also asked him about the flash sensor. He said to learn to grip the camera right and I agreed. I told him to next time swap the flash sensor for the mic input and there wouldn't be that many people blocking the flash sensor.
Ralph
 
Thanks for the update on this Ralph! Very helpful info. I think I'll give Nikon a call this afternoon.

Teski
Ralph Encarnacion said:
I talked to Nikon upper level tech support today about the user
settings 1,2, and 3 not working right. The problem is when you make
some changes to user settings 1 and then go to user settings 2 and
make a few changes, when you go back to user setting 1, it didn't
memorize all the changes if any. It usually looks just like user
settings 2. His camera did the same thing as mine. So he is going
to check with Nikon and find out what the scoop is. According to
page 88 in the manual it is suppose to work. I also asked him about
the clear image mode not working right and they are working on a
fix for that. They are also working on a fix for the internal flash
firing when you hook up an external flash. Page 152 says that the
internal flash should not fire when you have an external speedlight
hooked up. They where aware of the last 2 problems, but not the
user settings problem. He got my cell phone number and he is
suppose to call me back in a day or two to tell me what he found
out. If everyone calls tech support they may hurry up and release a
firmware fix for these problems. If no one calls, they will but it
on the back burner. I also asked him about the flash sensor. He
said to learn to grip the camera right and I agreed. I told him to
next time swap the flash sensor for the mic input and there
wouldn't be that many people blocking the flash sensor.
Ralph
Click to expand...
 
I believe that your having problems so, if you don't mine me asking, how are you accessing your user settings? I place mind on the setting(c1,c2,c3) that I want to change and the go to the menus and make my changes and each one seems to stay the way I've sat it. If I go through the Auto setting and the access the user settings I do get some changes to all. Please let me(us) know
Thanks
Mark
 
I called them a few days ago about this as well. It turns out that only the settings that are made from the menu (white balance, spot metering, addon lens, etc) are saved in 3 seperate memories. Noise Reduction should be saved separately but is not.

All of the "hard buttons" (shooting mode, exposure compensation, iso, flash) are not saved separately.

Except for the Noise Reduction mode not being saved - it is not a bug, its a feature (the manual is not clear on what settings should be saved in the 3 separate memories).

Keep calling, maybe they will change the next firmware to save more stuff.
-Derek Johnson
Ralph Encarnacion said:
I talked to Nikon upper level tech support today about the user
settings 1,2, and 3 not working right. The problem is when you make
some changes to user settings 1 and then go to user settings 2 and
make a few changes, when you go back to user setting 1, it didn't
memorize all the changes if any. It usually looks just like user
settings 2. His camera did the same thing as mine. So he is going
to check with Nikon and find out what the scoop is. According to
page 88 in the manual it is suppose to work. I also asked him about
the clear image mode not working right and they are working on a
fix for that. They are also working on a fix for the internal flash
firing when you hook up an external flash. Page 152 says that the
internal flash should not fire when you have an external speedlight
hooked up. They where aware of the last 2 problems, but not the
user settings problem. He got my cell phone number and he is
suppose to call me back in a day or two to tell me what he found
out. If everyone calls tech support they may hurry up and release a
firmware fix for these problems. If no one calls, they will but it
on the back burner. I also asked him about the flash sensor. He
said to learn to grip the camera right and I agreed. I told him to
next time swap the flash sensor for the mic input and there
wouldn't be that many people blocking the flash sensor.
Ralph
Click to expand...
 
I have tried setting them with the menu screen and just by using the func button with the command dial. Each time I get the same rusult. Try doing this and tell me if it works on yours. First reset all so you are starting with a clean slate. Then pick user 1, change the mode to Aperture Priority, there should be a "A" in your small control panel, then set the iso to 200. Now change to user 2 and set it to Shutter Priority, there should be an "S" in your small control panel, then change the iso to 100. Change back to user 1 and the Aperture and iso settings are the same as user 2. The changes you made to user 1 changed to the same as user 2. It should not work this way according to page 88 in the manual. Let me know if yours works with this simple test.
Ralph
Mark said:
I believe that your having problems so, if you don't mine me
asking, how are you accessing your user settings? I place mind on
the setting(c1,c2,c3) that I want to change and the go to the menus
and make my changes and each one seems to stay the way I've sat it.
If I go through the Auto setting and the access the user settings I
do get some changes to all. Please let me(us) know
Thanks
Mark
Click to expand...
 
It looks like what your saying is the way it works, but that is not what it says on page 88. It should work as advertised. So if they said is supposed to save everything, then they need to fix it, or send me a free 19mm wide angle lens and I will forget the whole thing;-)
Ralph
Derek Johnson said:
All of the "hard buttons" (shooting mode, exposure compensation,
iso, flash) are not saved separately.

Except for the Noise Reduction mode not being saved - it is not a
bug, its a feature (the manual is not clear on what settings should
be saved in the 3 separate memories).

Keep calling, maybe they will change the next firmware to save more
stuff.
-Derek Johnson
Ralph Encarnacion said:
I talked to Nikon upper level tech support today about the user
settings 1,2, and 3 not working right. The problem is when you make
some changes to user settings 1 and then go to user settings 2 and
make a few changes, when you go back to user setting 1, it didn't
memorize all the changes if any. It usually looks just like user
settings 2. His camera did the same thing as mine. So he is going
to check with Nikon and find out what the scoop is. According to
page 88 in the manual it is suppose to work. I also asked him about
the clear image mode not working right and they are working on a
fix for that. They are also working on a fix for the internal flash
firing when you hook up an external flash. Page 152 says that the
internal flash should not fire when you have an external speedlight
hooked up. They where aware of the last 2 problems, but not the
user settings problem. He got my cell phone number and he is
suppose to call me back in a day or two to tell me what he found
out. If everyone calls tech support they may hurry up and release a
firmware fix for these problems. If no one calls, they will but it
on the back burner. I also asked him about the flash sensor. He
said to learn to grip the camera right and I agreed. I told him to
next time swap the flash sensor for the mic input and there
wouldn't be that many people blocking the flash sensor.
Ralph
Click to expand...
Click to expand...
 
I found that if you redefine the 'funct' button in user mode 1-3 it stays redefined when you return to user mode A, which according to the manual is not correct. Also from A you can not access that menu to change it back..hopefully they will fix this

Jeff
Derek Johnson said:
All of the "hard buttons" (shooting mode, exposure compensation,
iso, flash) are not saved separately.

Except for the Noise Reduction mode not being saved - it is not a
bug, its a feature (the manual is not clear on what settings should
be saved in the 3 separate memories).

Keep calling, maybe they will change the next firmware to save more
stuff.
-Derek Johnson
Ralph Encarnacion said:
I talked to Nikon upper level tech support today about the user
settings 1,2, and 3 not working right. The problem is when you make
some changes to user settings 1 and then go to user settings 2 and
make a few changes, when you go back to user setting 1, it didn't
memorize all the changes if any. It usually looks just like user
settings 2. His camera did the same thing as mine. So he is going
to check with Nikon and find out what the scoop is. According to
page 88 in the manual it is suppose to work. I also asked him about
the clear image mode not working right and they are working on a
fix for that. They are also working on a fix for the internal flash
firing when you hook up an external flash. Page 152 says that the
internal flash should not fire when you have an external speedlight
hooked up. They where aware of the last 2 problems, but not the
user settings problem. He got my cell phone number and he is
suppose to call me back in a day or two to tell me what he found
out. If everyone calls tech support they may hurry up and release a
firmware fix for these problems. If no one calls, they will but it
on the back burner. I also asked him about the flash sensor. He
said to learn to grip the camera right and I agreed. I told him to
next time swap the flash sensor for the mic input and there
wouldn't be that many people blocking the flash sensor.
Ralph
Click to expand...
Click to expand...
 
Thanks for clarifying what you were saying, I thought that you were only referring to the "Menu" items. Yes mine is doing as you described, when I change(using mode+command dial) my exposure mode, shutter, aperture, and ISO the carry through all user settings
Thanks!!
Mark
 
Jeff Puritz said:
I found that if you redefine the 'funct' button in user mode 1-3 it
stays redefined when you return to user mode A, which according to
the manual is not correct. Also from A you can not access that menu
to change it back..hopefully they will fix this

Jeff
Click to expand...
You need to call them and tell them about the problem. They keep track on how many people call. If no one calls to complain, they won't fix it. Look how fast the lens cap bug got fixed, everybody called. The number you need to call is 800-645-6689. Plan on being on hold for at least 1 hour.
Ralph
 
Why did you start a Pt. 2? Derek is correct; this is "as designed." Anyway, I answered something like this in the original thread:

The user settings do not retain every setting, but many. (It stores everything on tab 1 and a couple more, like lens... and sharpening.) For example, focus mode & ISO is not stored... and this behavior is consistent with the 990 and 995. I supposed the manual should make this clear. I guess not enough people thought this was inconvenient in the last 2 years.

Anyway, too bad the technical support folks don't understand the intended behavior of their camera line. It just confuses/frustrates the customers. :-( Oh, well...

--Ron
Ralph Encarnacion said:
Derek Johnson said:
All of the "hard buttons" (shooting mode, exposure compensation,
iso, flash) are not saved separately.

Except for the Noise Reduction mode not being saved - it is not a
bug, its a feature (the manual is not clear on what settings should
be saved in the 3 separate memories).

Keep calling, maybe they will change the next firmware to save more
stuff.
-Derek Johnson
Ralph Encarnacion said:
I talked to Nikon upper level tech support today about the user
settings 1,2, and 3 not working right. The problem is when you make
some changes to user settings 1 and then go to user settings 2 and
make a few changes, when you go back to user setting 1, it didn't
memorize all the changes if any. It usually looks just like user
settings 2. His camera did the same thing as mine. So he is going
to check with Nikon and find out what the scoop is. According to
page 88 in the manual it is suppose to work. I also asked him about
the clear image mode not working right and they are working on a
fix for that. They are also working on a fix for the internal flash
firing when you hook up an external flash. Page 152 says that the
internal flash should not fire when you have an external speedlight
hooked up. They where aware of the last 2 problems, but not the
user settings problem. He got my cell phone number and he is
suppose to call me back in a day or two to tell me what he found
out. If everyone calls tech support they may hurry up and release a
firmware fix for these problems. If no one calls, they will but it
on the back burner. I also asked him about the flash sensor. He
said to learn to grip the camera right and I agreed. I told him to
next time swap the flash sensor for the mic input and there
wouldn't be that many people blocking the flash sensor.
Ralph
Click to expand...
Click to expand...
Click to expand...
 
Ralph Encarnacion said:
I have tried setting them with the menu screen and just by using
the func button with the command dial. Each time I get the same
rusult. Try doing this and tell me if it works on yours. First
reset all so you are starting with a clean slate. Then pick user 1,
change the mode to Aperture Priority, there should be a "A" in your
small control panel, then set the iso to 200. Now change to user 2
and set it to Shutter Priority, there should be an "S" in your
small control panel, then change the iso to 100. Change back to
user 1 and the Aperture and iso settings are the same as user 2.
The changes you made to user 1 changed to the same as user 2. It
should not work this way according to page 88 in the manual. Let me
know if yours works with this simple test.
Ralph
Click to expand...
I disagree. Here is how I think it works.

My understanding is that all of the option that can be set with a button and the Command Dial will remain that way for all sets during the current session. When you turn the camera on again, if you have selected Memorize from the Control Menu, they will still be there. After a RESET ALL, you can go into each set and uncheck those items where you want the new session to begin with the default.

If interested, see my post:
5000 User Set Strategy, Vol. I

By the way how do you refer to another posting so that you can Jump to it?

--George Berotti
 
Ralph Encarnacion said:
I have tried setting them with the menu screen and just by using
the func button with the command dial. Each time I get the same
rusult. Try doing this and tell me if it works on yours. First
reset all so you are starting with a clean slate. Then pick user 1,
change the mode to Aperture Priority, there should be a "A" in your
small control panel, then set the iso to 200. Now change to user 2
and set it to Shutter Priority, there should be an "S" in your
small control panel, then change the iso to 100. Change back to
user 1 and the Aperture and iso settings are the same as user 2.
The changes you made to user 1 changed to the same as user 2. It
should not work this way according to page 88 in the manual. Let me
know if yours works with this simple test.
Ralph
Click to expand...
My understanding is not the same as yours. Here is how I think it works.

All of the option that can be set with a button and the Command Dial will remain that way for all sets during the current session. When you turn the camera on again, if you have selected Memorize from the Control Menu, they will still be there. After a RESET ALL, you can go into each set and uncheck those items where you want the new session to begin with the default.

If interested, see my post:
5000 User Set Strategy, Vol. I

I'm new at this posting business. How do you refer to another posting so that you can Jump to it?

I tried posting this a little earlier but don't think it got through??--George Berotti
 
George Berotti said:
Ralph Encarnacion said:
I have tried setting them with the menu screen and just by using
the func button with the command dial. Each time I get the same
rusult. Try doing this and tell me if it works on yours. First
reset all so you are starting with a clean slate. Then pick user 1,
change the mode to Aperture Priority, there should be a "A" in your
small control panel, then set the iso to 200. Now change to user 2
and set it to Shutter Priority, there should be an "S" in your
small control panel, then change the iso to 100. Change back to
user 1 and the Aperture and iso settings are the same as user 2.
The changes you made to user 1 changed to the same as user 2. It
should not work this way according to page 88 in the manual. Let me
know if yours works with this simple test.
Ralph
Click to expand...
My understanding is not the same as yours. Here is how I think it
works.

All of the option that can be set with a button and the Command
Dial will remain that way for all sets during the current session.
When you turn the camera on again, if you have selected Memorize
from the Control Menu, they will still be there. After a RESET ALL,
you can go into each set and uncheck those items where you want the
new session to begin with the default.
Click to expand...
Yes, if you turn the camera off and back on the one user set will still be there. It is the other user sets that I am talking about. Do my test and go to the memorize screen and check and uncheck any button you want to. When you switch between user modes the modes and iso are the same on both user modes 1 and 2. It didn't memorize those 2 changes. Either it's a bug or they need to rewrite the manual.

If you want to put a link here to another post, just open up another window, find your post, right click on the address, copy, then come back and paste it here. Hit the preview button to see if it worked before you post.
Ralph
George Berotti said:
If interested, see my post:
5000 User Set Strategy, Vol. I

I'm new at this posting business. How do you refer to another
posting so that you can Jump to it?

I tried posting this a little earlier but don't think it got through??
--
George Berotti
Click to expand...
 
I wish Peter or Phil would set us all straight on this user setting thing. I know you guys are real busy writting reviews, but take a few minutes to give us the inside scoop on the user setting thing. I understand that it never did work right on the 990 or 995 either. The manual clearly states that it should work. What is the point of having 3 different user settings if it won't memorize everything.
Ralph
Ralph Encarnacion said:
I talked to Nikon upper level tech support today about the user
settings 1,2, and 3 not working right. The problem is when you make
some changes to user settings 1 and then go to user settings 2 and
make a few changes, when you go back to user setting 1, it didn't
memorize all the changes if any. It usually looks just like user
settings 2. His camera did the same thing as mine. So he is going
to check with Nikon and find out what the scoop is. According to
page 88 in the manual it is suppose to work. I also asked him about
the clear image mode not working right and they are working on a
fix for that. They are also working on a fix for the internal flash
firing when you hook up an external flash. Page 152 says that the
internal flash should not fire when you have an external speedlight
hooked up. They where aware of the last 2 problems, but not the
user settings problem. He got my cell phone number and he is
suppose to call me back in a day or two to tell me what he found
out. If everyone calls tech support they may hurry up and release a
firmware fix for these problems. If no one calls, they will but it
on the back burner. I also asked him about the flash sensor. He
said to learn to grip the camera right and I agreed. I told him to
next time swap the flash sensor for the mic input and there
wouldn't be that many people blocking the flash sensor.
Ralph
Click to expand...
 
Ralph Encarnacion said:
I wish Peter or Phil would set us all straight on this user setting
thing.
Click to expand...
Well, I'm not Peter or Phil -- but I can't find anywhere in the manual where it says this works the way you want it to work.

Page 88 refers only to menu items, and Page 148 refers only to saving these settings on power off. There is no place I can find where it clearly states that these hard settings are saved with the user setting, no matter how much we might wish it were so.

I think the writer of the manual made the mistake of NOT saying explicitly that these settings aren't saved. But he doesn't say they are, either.

--Grant Y.
 
I'm not sure of this info helps:

some settings are retained acoss user settings 1,2,3 and sometimes A. They are:
  • size
  • focus settings
bracketting
  • and settings made in the "Set-up" menu
yours,
alf
Ralph Encarnacion said:
I talked to Nikon upper level tech support today about the user
settings 1,2, and 3 not working right. The problem is when you make
some changes to user settings 1 and then go to user settings 2 and
make a few changes, when you go back to user setting 1, it didn't
memorize all the changes if any. It usually looks just like user
settings 2. His camera did the same thing as mine. So he is going
to check with Nikon and find out what the scoop is. According to
page 88 in the manual it is suppose to work. I also asked him about
the clear image mode not working right and they are working on a
fix for that. They are also working on a fix for the internal flash
firing when you hook up an external flash. Page 152 says that the
internal flash should not fire when you have an external speedlight
hooked up. They where aware of the last 2 problems, but not the
user settings problem. He got my cell phone number and he is
suppose to call me back in a day or two to tell me what he found
out. If everyone calls tech support they may hurry up and release a
firmware fix for these problems. If no one calls, they will but it
on the back burner. I also asked him about the flash sensor. He
said to learn to grip the camera right and I agreed. I told him to
next time swap the flash sensor for the mic input and there
wouldn't be that many people blocking the flash sensor.
Ralph
Click to expand...
 
Ralph Encarnacion said:
When you switch between user modes the modes and iso are the same on both user modes 1 and 2.
Click to expand...
Ralph, I think that is the way it is supposed to work.

Any changes you make with the Buttons and Command Dial on the camera persist for all three user definable sets both during the current session and for ALL THREE SETS when the camera is turned off. Now, how it behaves when you turn it on again depends on how you have the Memorize buttons set. If they are checked, it comes on with those buttons just like they were when you turned it off. If unchecked, they go to the default settings. ISO is not one of the Memorize choices; therefore, it always stays as set with the button.
Member said:
It didn't memorize those 2 changes. Either it's a bug or they need to rewrite the manual.
Click to expand...
I humbly suggest that the manual is correct and that your expectations are incorrect. See pages (130,131, 148)
--George Berotti
 
Hopeless ... go read page 88 (as suggested by you again) ... where did you see "shutter priority" or "aperture priority" in the setting menu as per each user setting? ... read as it is, don't create your own intepretation ...
Ralph Encarnacion said:
Derek Johnson said:
All of the "hard buttons" (shooting mode, exposure compensation,
iso, flash) are not saved separately.

Except for the Noise Reduction mode not being saved - it is not a
bug, its a feature (the manual is not clear on what settings should
be saved in the 3 separate memories).

Keep calling, maybe they will change the next firmware to save more
stuff.
-Derek Johnson
Ralph Encarnacion said:
I talked to Nikon upper level tech support today about the user
settings 1,2, and 3 not working right. The problem is when you make
some changes to user settings 1 and then go to user settings 2 and
make a few changes, when you go back to user setting 1, it didn't
memorize all the changes if any. It usually looks just like user
settings 2. His camera did the same thing as mine. So he is going
to check with Nikon and find out what the scoop is. According to
page 88 in the manual it is suppose to work. I also asked him about
the clear image mode not working right and they are working on a
fix for that. They are also working on a fix for the internal flash
firing when you hook up an external flash. Page 152 says that the
internal flash should not fire when you have an external speedlight
hooked up. They where aware of the last 2 problems, but not the
user settings problem. He got my cell phone number and he is
suppose to call me back in a day or two to tell me what he found
out. If everyone calls tech support they may hurry up and release a
firmware fix for these problems. If no one calls, they will but it
on the back burner. I also asked him about the flash sensor. He
said to learn to grip the camera right and I agreed. I told him to
next time swap the flash sensor for the mic input and there
wouldn't be that many people blocking the flash sensor.
Ralph
Click to expand...
Click to expand...
Click to expand...
 
Ralph Encarnacion wrote:
According to
Member said:
page 88 in the manual it is suppose to work.
Click to expand...
Hello...

I don't own the camera yet, but I downloaded the manual. On page 88 of the manual it only states that you can save "MENU SETTINGS". I does not state that you can save apature, shutter, or manual priorities.

Ken.
 
I am sorry, I uderstood things to be as Ralph understood it. When I made the choice to go with this camera, I thought this was a great feature. After getting the camera and finding what it does, I was rather disappointed. Sure the manual says what it does but the language in the manual and in their ads could be a little less ambiguous.

My last call to Nikon tech line (re. firmware upgrade with W98SE) was rather a waste of time.. but will still log a call re. this..
Ken. said:
Ken. said:
page 88 in the manual it is suppose to work.
Click to expand...
Hello...

I don't own the camera yet, but I downloaded the manual. On page 88
of the manual it only states that you can save "MENU SETTINGS". I
does not state that you can save apature, shutter, or manual
priorities.

Ken.
Click to expand...
 
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