BH Photo SUCKS!

As a New York who has purchased most of my Canon cameras (1N, AE2, and D30) as well as numerous L lenses from B&H photo, I can only state flatly that they are above reproach when it comes to reputation. One can purchase with complete confidence that the merchandise is new and as advertised. It is hard to bash this retailer. Visiting the store is an out of (camera) body experience. They stock and have everything and one of the best return policies. Enjoy it while it lasts. All things change with time.

Steve Mitchell said:

This is being reposted because I did such a horrible job in
attempting to insert my replies on my previous post.

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I know what you mean. I attempted to paste a URL into an earlier reply and it's missing. There's some trick to this I don't seem to be getting...--Henry PosnerB&H Photo-Video, Inc.

Dan USA said:

I'm writing from Dallas, Texas.

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When I was in college I dated a girl from Dallas. Other than my wife she was the most gorgeous woman I was ever lucky enough to go out with. They grow 'em very nicely down in "Big D!"--Henry PosnerB&H Photo-Video, Inc.

Do what you want I got my money back! (based on the letter from customer service saying, "well someone called in and said send it out priority, the date they said someone called was the day it was delivered!

Funny how you left out the part where I defended B&H against selling Gray Market stuff, but then again you do have your selective ways.

I didnt stop shopping there by accident, you wont sell to me remember? And after 2 rounds of your company bumping my shipping up, why would I want to "take a chance on B&H" anymore.

Looks like Im not alone... I have to say I have nee had this problem with any other companies I deal with so, everyone can draw their own conclusions.

Again I will say this, I never received Gray market or damaged goods, at the fault of B&H..

Merry Christmas...

-- http://members.home.net/mackey135/njdigitalservices.htm 'I have discovered digital photography' Livin life at 5 megapixels!

Steve Mitchell said:

And I don't understand why you stated I started a thread concerning
B&H?

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My mistake. I was juggling three threads in dpreview and since one can change the subject line mid-thread here I apparently got confused. Too many balls in the air. --Henry PosnerB&H Photo-Video, Inc.

Brian Mackey said:

I didnt stop shopping there by accident, you wont sell to me
remember?

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I remember. You're locked out because you used unprintable & vituperative language to one of our customer service agents after we declined, as is our policy, to ship to MBE addresses.--Henry PosnerB&H Photo-Video, Inc.

Yep, they sure do!

Dan

Henry Posner/B&H Photo said:

Dan USA said:

I'm writing from Dallas, Texas.

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When I was in college I dated a girl from Dallas. Other than my
wife she was the most gorgeous woman I was ever lucky enough to go
out with. They grow 'em very nicely down in "Big D!"
--
Henry Posner
B&H Photo-Video, Inc.

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MBE?

Henry Posner/B&H Photo said:

Brian Mackey said:

I didnt stop shopping there by accident, you wont sell to me
remember?

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I remember. You're locked out because you used unprintable &
vituperative language to one of our customer service agents after
we declined, as is our policy, to ship to MBE addresses.
--
Henry Posner
B&H Photo-Video, Inc.

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-- http://members.home.net/mackey135/njdigitalservices.htm 'I have discovered digital photography' Livin life at 5 megapixels!

lhsmith said:

Henry,
(minor "quibble" below)

Sincere thanks for the illumination. Knowing that B&H's policies
are as you have described them has reassured me that they are whom
I will choose when I spend $20-30,000 on "going digital" (probably
Canon) in the next year.

This is a very-considerable sum to me, as I am not a pro.

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I shot full-time for 20 years before I came to B&H. It' a considerable sum for anyone -- pro or otherwise.

Larry H. Smith said:

Now, ...about the quibble....

Here is the statement you have quoted from my post, and your
"answering' comment:

Larry H. Smith said:

"An item can be dropped and damaged (with NO "apparent" harm),
ever-so-slightly mis-aligning elements, and creating sub-spec
performance..."

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Larry H. Smith said:

This could as easily happen while the item is on a truck in transit
to us.

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Taking my remark out-of-context obscures an apple/orange
distinction, I believe. (* and I question the use of the words "as
easily")

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Point well taken.

Larry H. Smith said:

I was discussing(and said-so) the potential for damage to items
REMOVED FROM it's packaging, in the home of a "trial" customer, and
not "supervised" by dealer personnel.

I think you will agree that the protective "foam" cushioning that I
also mentioned as packaging will insure that, with reasonable-care,
the truck-damage will NOT occur "as easily", as damage to a
completely UNPROTECTED "opened" item in the hands of a possibly
careless "customer". (And if it did, the package-damage might serve
to "flag" the occurence.)

If we want to take the other extreme-view, the item COULD also be
crushed by a forklift before ever leaving the mfg.. This has no
relevance to the point I was making.

A minor detail, to-be-sure. But an accurate distinction, I believe,
between the two situations described.

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You have a point. What I wanted to convey is that a customer who receives an item which is not working out-of-the-box should not, a priori, presume it was returned by an earlier purchaser who played half-court b-ball with it.

First, in spite of the styrofoam packaging, inertia can still cause damage. A well packed camera which is dropped from a loading dock platform onto concrete could be in as much trouble as one a customer drops from his lap onto the carpet in his living room before returning it.

Also, recall this -- we get returns every day and a pe centage of them are from customers who claim the product was non-functional out-of-the-box. In the VAST majority of such cases, we've learned that it's operator error. When a customer bought and returned three Nikon FM2n bodies because the latch opening the back won't work, I checked. To open an FM2n you have to move the little lever and then lift the rewind knob. He didn't know and didn't read the manual. All three cameras were fine, but we ate both the cost of his return shipping to us and the rush shipping of the replacement cameras.

No way to turn a profit.

Sure, some stuff does get returned by customers who've damaged the goods and want another. Some conceal this and some may get by us. We try hard, you know, but we are as human as the next and are as capable of error.

Larry H. Smith said:

I am delighted that you have taken the time to respond, and am sure
others appreciate it as much as I do. I have mentioned your
response in another related-thread (the "poll"), and hope everyone
concerned with this issue will see it.

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Thank you.

Larry H. Smith said:

The 100 posts (or more, considering the several recent threads) that
you mention indicate the level of interest/concern among list
members and, of course, other non-list customers as-well.

It is a credit to yourself and B&H that you took-note, and thought
it worth addressing here. Thank you again!

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I appreciate your kind words. Happy New Year!--Henry PosnerB&H Photo-Video, Inc.

Heh, heh. Glad to see you putting out the fires in this forum, Henry. Hope the new year brings you and B and H even more success.

Henry Posner/B&H Photo said:

Brian Mackey said:

I didnt stop shopping there by accident, you wont sell to me
remember?

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I remember. You're locked out because you used unprintable &
vituperative language to one of our customer service agents after
we declined, as is our policy, to ship to MBE addresses.
--
Henry Posner
B&H Photo-Video, Inc.

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