BH Photo SUCKS!

  • Thread starter Thread starter Yatin Chachad
  • Start date Start date
Lee, Having been in the car business for 25 year I can tell you that there isn't a car made that comes from the factory with ZERO miles like you said. Every car shipped has some miles on the odometer.. I guess by your standards they should be considered used right?
NOW you got me going. It may be a tad off course here but I'll tell
you how I buy cars. RIGHT OFF OF THE TRUCK FROM THE FACTORY! I
don't buy cars driven as demo's or on the lot cars driven for test
drives. I order my cars and watch them come off the truck. ZERO
miles. This has served me very well over the last 8 new cars I have
owned thank you. And as for my photo equipment.....I'll get many of
my filters and such from B&H and NEVER the big ticket stuff like
the camera body or lenses. For that I'll go to Delta International
thank you. Today I got a 100mm macro lens, 550EX flash and ST-E2
from them, all factory shrink wrapped with (in this case) a non
removable Euro-Assurance SEAL on the ends of the boxes. All product
came out with not so much as as wrinkle (on the highly wrinklable
plastic bags the product comes in). THIS is the way I prefer to buy
thank you. And don't even think about calling me a spoiled child. I
just feel if I am paying for NEW.....that means UNTOUCHED PERIOD.
Guess what, when you are unhappy with a place you buy from, you
simply find someone else that accomodates your wishes (as Delta
does with a SMILE) I might add.
--Frank B
 
Walt

It is down right IMPOSSIBLE to see a car come off the truck with ZERO miles. After 25 years selling cars I can tell you that I have NEVER seen a single car come with ZERO miles... That statement killed all the credibility LEE might have had..
Oh by the way, my cousin works at a Ford plant and you can't
imagine what the "new" cars go through before the odometers are
even hooked up. At random, these cars are taken and drivin around
the plant and even off the plant property. Hehe

That odometer law doesn't even apply until the cars are released
from the plant, odometers are hooked up and sealed and then the
cars are loaded on trains and or trucks for delivery to the various
dealers. And besides it's rare to see a new car with "0" miles on
it anyway. Geeezzz

Walt
I've tried hard throughout this thread but just can't contain myself.

I stand foresquare with Michael and Walt.

Flame or not, you jumped on here with a title – BH Photo sucks! uh?

Because of wrinkled plastic?

Because of a fingerprint on the warranty card?

My Gawd!

By your own statement the lens worked just fine, no scratches, no
evidence of any knd of wear or use.

And the problem is????
Wrinkled plastic?
A fingerprint?

I quite agree you are spoiled rotten to badmouth a company who is
held in very high regard throughout the industry (of course, not
with all; in the good old USA, make a single mistake and you're a
very bad company).

As to feeling the same way (fingerprint) on an autombile, all I can
say is I'm so very thankful I don't know you personally or
professionally.

Personally, if I had received that lens and all the parts were
there and it was in perfect condition showing no signs of use, we
have a done deal.

I have to quit before I get really wound up.

Peter Stewart
--Frank B
 
I was told that they will refund it once they receive the lense. So it will be next week. I hope. Will check with my credit card company to verify. I am sure they will issue credit.
Y. Chachad
Yatrin
I've read all these posts but I'm still not clear about one point
and I think important that it not be left vague. Did B&H refund
your money?
--Sincerely,Y. Chachad
 
Hello Lee,

Thank you kind Sir. God you guys dragged me back into this posting. I had tried to stay out of it earlier. Tsk, Tsk. It is my first HOT posting. :)
AMEN Yatin......Perfectly put!

--Sincerely,Y. Chachad
 
Hate to burst your knowledge bubble there Frank....but with all you know about the car business, you must not have been there when I took delivery of my new cars "right off the truck". The most vivid in memory was a 1981 VW Jetta Special Addition bought from Racine VW in 1981 August. I sat there and watched it come off the truck with the cosmoline still on it from Germany. It is no different than the 1976, 1977 and 1979 Subaru's I bought where the dealer told me the approximate time their delivery truck was expected to deliver the cars. EACH and EVERY one of them came with NO miles racked up on the odometer. Same with the 1993 Saturn SL2....NO miles when purchased. The ONLY car I bought that had ANY miles on it were 32 Certified miles from the service department documented as logged on as required factory service and inspection upon delivery. You really need to get it right if you are going to pretend to represent an entire industry and the ONLY way things are done. Oh and by the way, when I took delivery of my current new car (2000 Saturn LS-2) I watched it come off the delivery truck and when they finished preping it and washing it it had 0 miles logged on it. Go figure? This is the absolute truth and fact. If you don't want to believe it it is your problem.
It is down right IMPOSSIBLE to see a car come off the truck with
ZERO miles. After 25 years selling cars I can tell you that I have
NEVER seen a single car come with ZERO miles... That statement
killed all the credibility LEE might have had..
Oh by the way, my cousin works at a Ford plant and you can't
imagine what the "new" cars go through before the odometers are
even hooked up. At random, these cars are taken and drivin around
the plant and even off the plant property. Hehe

That odometer law doesn't even apply until the cars are released
from the plant, odometers are hooked up and sealed and then the
cars are loaded on trains and or trucks for delivery to the various
dealers. And besides it's rare to see a new car with "0" miles on
it anyway. Geeezzz

Walt
I've tried hard throughout this thread but just can't contain myself.

I stand foresquare with Michael and Walt.

Flame or not, you jumped on here with a title – BH Photo sucks! uh?

Because of wrinkled plastic?

Because of a fingerprint on the warranty card?

My Gawd!

By your own statement the lens worked just fine, no scratches, no
evidence of any knd of wear or use.

And the problem is????
Wrinkled plastic?
A fingerprint?

I quite agree you are spoiled rotten to badmouth a company who is
held in very high regard throughout the industry (of course, not
with all; in the good old USA, make a single mistake and you're a
very bad company).

As to feeling the same way (fingerprint) on an autombile, all I can
say is I'm so very thankful I don't know you personally or
professionally.

Personally, if I had received that lens and all the parts were
there and it was in perfect condition showing no signs of use, we
have a done deal.

I have to quit before I get really wound up.

Peter Stewart
--
Frank B
 
Yatim-

Since you chose to ignore my previous reply completely, (you know, the part where I inquired as to why you posted in the Canon SLR's forum instead of Open Talk), and why you (especially as a person who has spent so much time in the education field earning a PHD and therefore would be viewed my the majority of people as highly educated, someone to admire, etc.), would post a message with the header "B&H sucks!", (which smacks of a youngster's style of response), I must ponder this question (possibly only in rhetorical terms), how can you be so sure that it was B&H who mucked with ((tasted? (see the pizza analogy post))) your lens?

Since you live half a world away from the company that sent it to you, ANYONE (even Osama), may have been the one who fingered (tasted) your lens along the way. I fear, you assume too much.

Once again, I submit that if there were actually something WRONG with the lens, then I would sympathize with your perceived dilemma, but you act as though you have been personally violated or something (at least that's how I interpret your latest "Pizza analogy" post), because, (as Johnny Carson would have succinctly put it), your lens wasn't hermetically sealed in a mayonnaise jar when you received it. You said it was not abused, or damaged, so why not let it go? It's a camera lens, not a holy relic!!

Do you think that this perceived transgression will impact the quality of your photos? After all, isn't this the reason why we all have a passion for this art, why we spend so much of our hard earned money on equipment (that performs as promised, even if previously touched by someone else's hands) and why we (myself included) spend so much of our own precious free-time responding to these posts (even yours, my friend), that we read here?

Peace-

Gary Shepard
 
Sorry to hear that happened Yatin. I think this may be one of those things where it was just plain bad luck. I've ordered a few times from B&H, and everything was fine except for the lens cleaning kit leaking inside its bag, and the D30's box kind of dented. I called them up to replace the cleaning kit, and they just sent me another one - next day. One thing I've got to mention is that I've been ordering more often from Cameraworld.com these days. If you've ever ordered anything there, you just have to notice their packing. They use foam encased in a plastic bag that forms to the contents of the box - top and bottom. Everything always arrives "Factory Fresh."

Bor
I purchased a "Factory Fresh, Brand New Lense" from BHphoto (50mm
1.4), or so I was told, and when the lense arrived, it had shown
signs of use (not misuse), the wrapping was off, the plastic inside
was wrinkled, the warranty card had finger prints on it. But the
lense worked fine. Needless to say, I have returned it, and I will
NOT buy from Bhphoto again. I thought they were the best, but Heck
no! I bought my D30 , and 70-200 F4.0 from Canoga Camera, and it
arrived on time, factoy fresh, in mint condition. I will remain a
Canoga cutomer till I die.

--
Sincerely,
Y. Chachad
 
Here's the problem:

Mr. Chachad has the right to send back the lens if he wants to (or ask for a reduced price, etc, etc).

That's between him and B&H.

But what gives him the "right" to "*****" about it on a public forum? What he describes sounds like a mistake made by B&H. He's presented no evidence of them running a dishonest or shoddy operation.

So far, B&H has apparently allowed him to return the lens, with no quibbles. What's wrong with that? Nothing.

Mr. Chachad has elected to take this one incident, and decide NEVER to do business with B&H again. That's his right. It's not necessarily what all of us would do. That's fine.

But what purpose does it serve to come on a public forum and say "&H Sucks" because of a mistake that (so far) they seem to be rectifying to Mr. Chachad's satisfaction?

Given what's happened so far in this incident, there's no reason for a public flogging of B&H.

Mr. Chachad could have easily simply started a topic on "receiving opened merchandise as new" as a general topic, to discuss what he's doing (and letting others express how they feel about the subject). Instead, he elected to drag B&H's name through the mud, simply because of a mistake that they're rectifying in the manner Mr. Chachad desires.
So vendors (usually) try to control/minimize this occurance via
service(quality)-control. When (if) a vendor becomes so
"successful " that it is too-busy to tend to the service concerns,
then it has simply gotten too-big-for-it's-britches, ...and a
"slap-upside-the-head" by means of negative publicity will likely
occur, to keep it headed in the right-direction.

Rightly so!

A customer has a right to expect service "as-advertised". If he
does not get it, he HAS been "lied-to", accidentally-or-not, and
has a right to "*****". There is nothing wrong with expecting
someone's word to be-their-bond, although it may not be always
realistic in the often-shady world of mail-order(PARTICULARLY
photographic) business.
--The Unofficial Photographer of The Wilkinsons http://thewilkinsons.xroad.com
 
That might be a question for Henry Posner.
B&H has a long established reputation as one of the best, most
honest mail order houses in the business. I have bought from them
for many years, spent over $20,000 on merchandise, and always had a
good service experience.

However, with the kind of volume they do, some things will go wrong
and errors will happen. The issue here is what's their general
policy on returned or open merchandise. A fair evaluation would
include B&H's official policy statement on the issue. Anyone know
what it is?
--The Unofficial Photographer of The Wilkinsons http://thewilkinsons.xroad.com
 
This sort of thing is called fraud and it is against the law. Customers have right to expect that product sold as new will be new. Once someone opens the box, it is not new anymore and cannot be sold as new.

I suggest you send a complaint to the Federal Trade Commission. They have a department that handles this sort of thing.

You can file a complaint on-line at: http://www.ftc.gov

This is a good way to go for any of these deceptive and unfair practices. If the commission gets enough complaints, they will take action (read about the enforcement actions on their website).
I purchased a "Factory Fresh, Brand New Lense" from BHphoto (50mm
1.4), or so I was told, and when the lense arrived, it had shown
signs of use (not misuse), the wrapping was off, the plastic inside
was wrinkled, the warranty card had finger prints on it. But the
lense worked fine. Needless to say, I have returned it, and I will
NOT buy from Bhphoto again. I thought they were the best, but Heck
no! I bought my D30 , and 70-200 F4.0 from Canoga Camera, and it
arrived on time, factoy fresh, in mint condition. I will remain a
Canoga cutomer till I die.

--
Sincerely,
Y. Chachad
 
Well, I do hear you on the service part. I will admit that local places even are becoming harder to find with great service. When I originally wanted to get the D30 I went to camera shop and they tried to sell me a used E-10. Didn't seem to understand I wanted more versatility. What I found funny from some post earlier about BH said the guys tried to sell them some point and shoot digital..... not a D30. I thought the whole thing was trying to sell the more expensive products? Go figure.

Aaron
Unfortunately, good packaging costs a few cents more. No big deal,
but when you multiply this by the gross you come up with a very
large sum. Answer found. On my take with the BH situation...
Seems BH gets bad rep come holiday time. I wonder how much of
this stems from the hiring of seasonal workers who don't know jack.
Either way every place is going to screw up some amount of times
or another... even your local store. Having worked at a small
local store before, I know that customer service is priority #1 for
most places. However, since they are smaller prices are higher....
and hence the large places like BH win out. To get the best of
both worlds is very rare today.

Aaron
Point well taken, but why is it that when you buy a DVD player for
a hundred bucks that manufacturer can afford a piece of imprinted
tape?
Or a $15. CD can be wrapped in cello. Know what I mean? There seems
to be something else at work here other than margins.

As far as the local vs discounter, I have found that it's hard to
get good advice/service anywhere you go these days, agreed? Often
when I am in a local camera shop I feel very much as if they have
an agenda, trying to sell me what they want to sell, not what would
necessarily be best for me. Often this is because they simply do
not have the selection of B&H (or other).

Mike
------------------------------------------------------------------Aaron Kennedy http://students.ou.edu/K/Aaron.D.Kennedy-1/-----------------------------------------------------------------
 
And I thought we were doomed to infinite HOT postings about the 28-135IS lens. ; )

Aaron
Thank you kind Sir. God you guys dragged me back into this
posting. I had tried to stay out of it earlier. Tsk, Tsk. It is
my first HOT posting. :)
AMEN Yatin......Perfectly put!
--
Sincerely,
Y. Chachad
------------------------------------------------------------------Aaron Kennedy http://students.ou.edu/K/Aaron.D.Kennedy-1/-----------------------------------------------------------------
 
There isn't an excuse. I too would pay the few cents more for better packaging... but hey we would have to get a huge petition going and send it too all the main manufacturers/businesses to even have a small glint of hope.

You would thing the added packaging would actually help them by minimizing damaged items and hence losing profit.

Aaron
Unfortunately, good packaging costs a few cents more. No big deal,
but when you multiply this by the gross you come up with a very
large sum. Answer found>
Aaron
--
----------------------------------------------------------------
Aaron Kennedy
http://students.ou.edu/K/Aaron.D.Kennedy-1/
---------------------------------------------------
Aaron, a few cents more for good packaging? - I'll pay it. As for
"multiply by the gross you come up with a very large sum", well I
think B&H can easily cover this cost. There is no excuse for poor
customer service nor cutting corners to "save a few cents".
Joseph.
------------------------------------------------------------------Aaron Kennedy http://students.ou.edu/K/Aaron.D.Kennedy-1/-----------------------------------------------------------------
 
I purchased a "Factory Fresh, Brand New Lense" from BHphoto (50mm
1.4), or so I was told, and when the lense arrived, it had shown
signs of use (not misuse), the wrapping was off, the plastic inside
was wrinkled, the warranty card had finger prints on it. But the
lense worked fine. Needless to say, I have returned it, and I will
NOT buy from Bhphoto again. I thought they were the best, but Heck
no! I bought my D30 , and 70-200 F4.0 from Canoga Camera, and it
arrived on time, factoy fresh, in mint condition. I will remain a
Canoga cutomer till I die.

--
Sincerely,
Y. Chachad
--bill too
 
That's my take on this Bill. Considering that many businesses can do 40-50% of their total years business in the last two months of the year leaves many chances that there will be unusual problems. The difficulty in having to hire, train and manage the extra help during this time would be challenging. Some people can't be pleased regardless of the service. How B & H fixes the problems would be a better test of their quality in my opinion. Although I don't use B & H on a regular basis but when I have I have never had a problem. In my opinion B & H has done more for standardizing prices throughout the U.S. for the photo market than any other dealer and all of us have benefitted from it. I think that all photo dealers understand that the price that they set on photo goods cannot be higher than B & H. I seldom have a problem purchasing goods at prices lower than B & H. Frankly I don't understand how any photo dealer stays in business with the low profit that they make on selling cameras and lenses.

Bob
billtoo
I purchased a "Factory Fresh, Brand New Lense" from BHphoto (50mm
1.4), or so I was told, and when the lense arrived, it had shown
signs of use (not misuse), the wrapping was off, the plastic inside
was wrinkled, the warranty card had finger prints on it. But the
lense worked fine. Needless to say, I have returned it, and I will
NOT buy from Bhphoto again. I thought they were the best, but Heck
no! I bought my D30 , and 70-200 F4.0 from Canoga Camera, and it
arrived on time, factoy fresh, in mint condition. I will remain a
Canoga cutomer till I die.

--
Sincerely,
Y. Chachad
--
bill too
 
Maybe the Customs Dept. took a peek?
Just a thought.

Jim C.
Yatim-

Since you chose to ignore my previous reply completely, (you know,
the part where I inquired as to why you posted in the Canon SLR's
forum instead of Open Talk), and why you (especially as a person
who has spent so much time in the education field earning a PHD and
therefore would be viewed my the majority of people as highly
educated, someone to admire, etc.), would post a message with the
header "B&H sucks!", (which smacks of a youngster's style of
response), I must ponder this question (possibly only in rhetorical
terms), how can you be so sure that it was B&H who mucked with
((tasted? (see the pizza analogy post))) your lens?

Since you live half a world away from the company that sent it to
you, ANYONE (even Osama), may have been the one who fingered
(tasted) your lens along the way. I fear, you assume too much.

Once again, I submit that if there were actually something WRONG
with the lens, then I would sympathize with your perceived dilemma,
but you act as though you have been personally violated or
something (at least that's how I interpret your latest "Pizza
analogy" post), because, (as Johnny Carson would have succinctly
put it), your lens wasn't hermetically sealed in a mayonnaise jar
when you received it. You said it was not abused, or damaged, so
why not let it go? It's a camera lens, not a holy relic!!

Do you think that this perceived transgression will impact the
quality of your photos? After all, isn't this the reason why we all
have a passion for this art, why we spend so much of our hard
earned money on equipment (that performs as promised, even if
previously touched by someone else's hands) and why we (myself
included) spend so much of our own precious free-time responding to
these posts (even yours, my friend), that we read here?

Peace-

Gary Shepard
 
Bill,

Careful or the P.C. Police will be after you for using the word Christmas instead of Holiday.

Merry Christmas & Happy New Year

Jim C.
Bill too wrote:
I purchased a "Factory Fresh, Brand New Lense" from BHphoto (50mm
1.4), or so I was told, and when the lense arrived, it had shown
signs of use (not misuse), the wrapping was off, the plastic inside
was wrinkled, the warranty card had finger prints on it. But the
lense worked fine. Needless to say, I have returned it, and I will
NOT buy from Bhphoto again. I thought they were the best, but Heck
no! I bought my D30 , and 70-200 F4.0 from Canoga Camera, and it
arrived on time, factoy fresh, in mint condition. I will remain a
Canoga cutomer till I die.

--
Sincerely,
Y. Chachad
--
bill too
 
Look, I can understand sending back a lens because it had a big fingerprint on the front element. But sending back a perfect lens because of a fingerprint on the warranty card? That sounds a bit ridiculous to me.

I've had nothing but top-notch service from B&H and I think they are an excellent company.
-- --Steve
 
I have to agree with Steve. I've dealt with B&H a number of times and the product has always been as ordered, well packed and shipped as arranged. I finally decided to take the plung on a d30 a couple of months ago and after checking many different places ordered from B&H (even thought it wasn't the cheapest) just because I wanted to avoid any hassels or delays. Payed extra for next day delivery and there it was, early the next day just as advertised. I was shooting within 14 hours of placing my order.--Rick
 
Oh man!! You mean it's possible that a PERSON could have put that warranty card in the box? And all this time I thought the whole packing process was done by robots. Maybe Canon could have their people all wear rubber gloves when packing the boxes. Wait a minute......this all happens before B&H even gets the product. Hmmmmmmm. I think the original poster should write to Canon about this terrible problem.

Walt
Look, I can understand sending back a lens because it had a big
fingerprint on the front element. But sending back a perfect lens
because of a fingerprint on the warranty card? That sounds a bit
ridiculous to me.

I've had nothing but top-notch service from B&H and I think they
are an excellent company.

--
--Steve
 

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