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BH Photo SUCKS!

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Yatin Chachad

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I purchased a "Factory Fresh, Brand New Lense" from BHphoto (50mm 1.4), or so I was told, and when the lense arrived, it had shown signs of use (not misuse), the wrapping was off, the plastic inside was wrinkled, the warranty card had finger prints on it. But the lense worked fine. Needless to say, I have returned it, and I will NOT buy from Bhphoto again. I thought they were the best, but Heck no! I bought my D30 , and 70-200 F4.0 from Canoga Camera, and it arrived on time, factoy fresh, in mint condition. I will remain a Canoga cutomer till I die.
--Sincerely,
Y. Chachad
 
Since so many people have had good experiences with B&H and now so many are reporting bad ones it makes me wonder if the Christmas volume has something to do with it. Whatever the case they seem to be bolstering Canoga's & Delta's business.

billtoo
Yatin Chachad said:
I purchased a "Factory Fresh, Brand New Lense" from BHphoto (50mm
1.4), or so I was told, and when the lense arrived, it had shown
signs of use (not misuse), the wrapping was off, the plastic inside
was wrinkled, the warranty card had finger prints on it. But the
lense worked fine. Needless to say, I have returned it, and I will
NOT buy from Bhphoto again. I thought they were the best, but Heck
no! I bought my D30 , and 70-200 F4.0 from Canoga Camera, and it
arrived on time, factoy fresh, in mint condition. I will remain a
Canoga cutomer till I die.

--
Sincerely,
Y. Chachad
Click to expand...
--bill too
 
Yatin,

I just received a D-30 from Canoga and was impressed with the service. I purchased a new lens from B&H because they would ship COD and I could keep it off of my credit card.

Go through all of these threads. Think of all the people that return items because of numerous reasons. Do we think that that product does not get recycled back to us. Of course it does and it gets sold to us as new. If not these stores would be up to their eyeballs in used gear. There have been threads of late telling of remote controls found in the box with batteries in them. Plastic wrap wrinkled, warranty cards with smudge marks etc. Thats because these items were either on the floor or returned. Does B&H ever repack, or do they just toss it back into inventory?

So the choice is ours. Do we want to buy from shops that do not offer a return program or are we willing to accept the fact we might get something that was opened and returned. If shops held to a 15% restocking fee then resold the gear to us at 10% off as "Open Box" items we might feel better. (Except for the person who looses 15%)--Jeff Morris
 
Nobody ever listens to me........ Like I said the major hardware from B&H can and is often pulled from a shelf to show a customer and let them play with it, or for all we know have returned items in good condition are sold as new. Stick to Delta or Canoga and you won't be dissapointed.
Yatin Chachad said:
I purchased a "Factory Fresh, Brand New Lense" from BHphoto (50mm
1.4), or so I was told, and when the lense arrived, it had shown
signs of use (not misuse), the wrapping was off, the plastic inside
was wrinkled, the warranty card had finger prints on it. But the
lense worked fine. Needless to say, I have returned it, and I will
NOT buy from Bhphoto again. I thought they were the best, but Heck
no! I bought my D30 , and 70-200 F4.0 from Canoga Camera, and it
arrived on time, factoy fresh, in mint condition. I will remain a
Canoga cutomer till I die.

--
Sincerely,
Y. Chachad
Click to expand...
 
Na na na Jeff. Having worked in the Retail business (electronics) I can say without hesitation that a "legitimate" and well run retail store DOES NOT just recycle their returned merchandise. They have open lot sales from time to time and liquidate it at reduced prices. It is part of doing (good) business. If they take a opened box (I don't care if the customer played with it or NOT) and put it back in the Factory Fresh area they are scum AFAIAC. The old Computer City did this (and a large reason why I feel they went out of business and sold out to COMPUSA). Now one has to determine WHO in this business DOES NOT do such things. I strongly believe that Canoga and Delta DO NOT! Frankly Delta has the sweetest deal of all as they sell ONLY Grey market and for the most part, have agreements with their suppliers to return merchandise that isn't up to snuff for whatever reason. This I know also after having worked for a electronics retailer in San Francisco that sold Grey market product. Any product we got back, for whatever reason, went right back to the distributor. Part of the agreement, and a nice one too! It just assures you of FACTORY FRESH items, not pawed all over by someone before. Personally I have NO tolerance for that kind of merchandise. ONLY from Production-Shipping-ME!
 
Sorry to hear that. I have been ordering from B&H for 10+ years and never had a problem like the one you have described. At some level I understand that most retailers would recycle returns and sell as new (as much as I don't like this practice), but I think that the customer deserves to know if the merchandise they are purchasing is "new" or has been returned. Certainly, you should have the right to refuse such an item and I suggest you return the lens stating this.

I doubt that any retailer avoids recycling returned items, as this would be economically devistating. Whether Canoga is superior to B&H in this regard would depend in part on the number of returns it receives. Thus, I don't think that you can make an absolute catagorization in this regard without knowing the complete information.
Yatin Chachad said:
I purchased a "Factory Fresh, Brand New Lense" from BHphoto (50mm
1.4), or so I was told, and when the lense arrived, it had shown
signs of use (not misuse), the wrapping was off, the plastic inside
was wrinkled, the warranty card had finger prints on it. But the
lense worked fine. Needless to say, I have returned it, and I will
NOT buy from Bhphoto again. I thought they were the best, but Heck
no! I bought my D30 , and 70-200 F4.0 from Canoga Camera, and it
arrived on time, factoy fresh, in mint condition. I will remain a
Canoga cutomer till I die.

--
Sincerely,
Y. Chachad
Click to expand...
 
I'm not saying it's right i'm saying it happens all of the time. When I was at Ritz, they had their new boed product mixed in with their display product. They make no qualm about selling floor displays as new with no additional discount.--Jeff Morris
 
I have no problem about getting something that someone fiddled around with and returned it to the box in unbroken condition. But, I have a right to know that such a thing has happened, and then decide if I still want to purchase this item at full price, or purchase it at a discount. However, this product CANNOT be sold as new, and I CANNOT be told that the material I am getting is "Factory sealed and Fresh", beacuse it is not. That is a downright Lie, and that is what BH Photo did. Again I am not saying that Canoga has never, ever done it, but they have not done it to me, and that is why I will buy from them henceforth.
Y. Chachad
Jeff Morris said:
I'm not saying it's right i'm saying it happens all of the time.
When I was at Ritz, they had their new boed product mixed in with
their display product. They make no qualm about selling floor
displays as new with no additional discount.
--
Jeff Morris
Click to expand...
--Sincerely,Y. Chachad
 
This nitpicking is rediculous.

A company as large as B&H processes countless orders a day. I am positive that if you recieved an open lens that it was purely by accident.

And even so there was nothing wrong with the lens, yet you still wasted your time returning it. You then come on a public message board and bad mouth a legitimate business because of a fingerprint on a waranty card, causing them to loose business.

Frankly I think B&H would have been better off if you had bought the lens elsewhere.

You are a spoiled child and you need to calm down.

Sincerely
Michael

PS. I usually don't get this upset but I think that causing someone to loose business is a serious matter.
 
You have a point. I do not mail order from B&H Photo, since I live
in the city, I go to the store to make my purchases. I have
been going there for over a year and it has always been fun.

Yesterday I went there to buy a lens and a filter. They had it in
stock. I pay for it and then went to pick it up. They could not
find my order. I stood around for 20 minutes while they searched
think how long are they going to make me wait. Then went to their
customer service department and they got another len and filter
for me. They did apologized and I told then this is the first time something

like this happen and I just let it go. If this was my first time there I probably
would not go back. Also the store was crowed with customers.

But what happen to Yatin Chachad is a disgrace!

Bill
 
I've bought from B&H several times and I'm very happy with the way they do business. Since I never put any of the items under a microscope or dusted them for finger prints I couldn't say if they were ever touched by human hands, however everything was what I expected and works great. To come here and bad mouth a business for something like this is rediculous.

Walt
Michael Kay said:
This nitpicking is rediculous.

A company as large as B&H processes countless orders a day. I am
positive that if you recieved an open lens that it was purely by
accident.

And even so there was nothing wrong with the lens, yet you still
wasted your time returning it. You then come on a public message
board and bad mouth a legitimate business because of a fingerprint
on a waranty card, causing them to loose business.

Frankly I think B&H would have been better off if you had bought
the lens elsewhere.

You are a spoiled child and you need to calm down.

Sincerely
Michael

PS. I usually don't get this upset but I think that causing someone
to loose business is a serious matter.
Click to expand...
 
Adam2 said:
I doubt that any retailer avoids recycling returned items, as this
would be economically devistating. Whether Canoga is superior to
B&H in this regard would depend in part on the number of returns it
receives. Thus, I don't think that you can make an absolute
catagorization in this regard without knowing the complete
information.
Yatin Chachad said:
I purchased a "Factory Fresh, Brand New Lense" from BHphoto (50mm
1.4), or so I was told, and when the lense arrived, it had shown
signs of use (not misuse), the wrapping was off, the plastic inside
was wrinkled, the warranty card had finger prints on it. But the
lense worked fine. Needless to say, I have returned it, and I will
NOT buy from Bhphoto again. I thought they were the best, but Heck
no! I bought my D30 , and 70-200 F4.0 from Canoga Camera, and it
arrived on time, factoy fresh, in mint condition. I will remain a
Canoga cutomer till I die.

--
Sincerely,
Y. Chachad
Click to expand...
Click to expand...
Can someone provide a URL for canoga please,

Thank you JimP
 
Finaly someone else with some sence.
Walt said:
Walt
Michael Kay said:
This nitpicking is rediculous.

A company as large as B&H processes countless orders a day. I am
positive that if you recieved an open lens that it was purely by
accident.

And even so there was nothing wrong with the lens, yet you still
wasted your time returning it. You then come on a public message
board and bad mouth a legitimate business because of a fingerprint
on a waranty card, causing them to loose business.

Frankly I think B&H would have been better off if you had bought
the lens elsewhere.

You are a spoiled child and you need to calm down.

Sincerely
Michael

PS. I usually don't get this upset but I think that causing someone
to loose business is a serious matter.
Click to expand...
Click to expand...
 
B&H has a long established reputation as one of the best, most honest mail order houses in the business. I have bought from them for many years, spent over $20,000 on merchandise, and always had a good service experience.

However, with the kind of volume they do, some things will go wrong and errors will happen. The issue here is what's their general policy on returned or open merchandise. A fair evaluation would include B&H's official policy statement on the issue. Anyone know what it is?

--Michael Porter
Walt said:
Walt
Michael Kay said:
This nitpicking is rediculous.

A company as large as B&H processes countless orders a day. I am
positive that if you recieved an open lens that it was purely by
accident.

And even so there was nothing wrong with the lens, yet you still
wasted your time returning it. You then come on a public message
board and bad mouth a legitimate business because of a fingerprint
on a waranty card, causing them to loose business.

Frankly I think B&H would have been better off if you had bought
the lens elsewhere.

You are a spoiled child and you need to calm down.

Sincerely
Michael

PS. I usually don't get this upset but I think that causing someone
to loose business is a serious matter.
Click to expand...
Click to expand...
 
Get off the forum if you don't like the post.
Y. Chachad
Michael Kay said:
This nitpicking is rediculous.

A company as large as B&H processes countless orders a day. I am
positive that if you recieved an open lens that it was purely by
accident.

And even so there was nothing wrong with the lens, yet you still
wasted your time returning it. You then come on a public message
board and bad mouth a legitimate business because of a fingerprint
on a waranty card, causing them to loose business.

Frankly I think B&H would have been better off if you had bought
the lens elsewhere.

You are a spoiled child and you need to calm down.

Sincerely
Michael

PS. I usually don't get this upset but I think that causing someone
to loose business is a serious matter.
Click to expand...
--Sincerely,Y. Chachad
 
First off Michael is correct.. You are nitpicking at best.

Secondly, what gives you the right to tell anyone to get off the forum if they don't like a post? certainly NOT YOU... and certainly not YOUR POST.
Yatin Chachad said:
Michael Kay said:
This nitpicking is rediculous.

A company as large as B&H processes countless orders a day. I am
positive that if you recieved an open lens that it was purely by
accident.

And even so there was nothing wrong with the lens, yet you still
wasted your time returning it. You then come on a public message
board and bad mouth a legitimate business because of a fingerprint
on a waranty card, causing them to loose business.

Frankly I think B&H would have been better off if you had bought
the lens elsewhere.

You are a spoiled child and you need to calm down.

Sincerely
Michael

PS. I usually don't get this upset but I think that causing someone
to loose business is a serious matter.
Click to expand...
--
Sincerely,
Y. Chachad
Click to expand...
--Frank B
 
Yatin Chachad said:
I purchased a "Factory Fresh, Brand New Lense" from BHphoto (50mm
1.4), or so I was told, and when the lense arrived, it had shown
signs of use (not misuse), the wrapping was off, the plastic inside
was wrinkled, the warranty card had finger prints on it. But the
lense worked fine. Needless to say, I have returned it, and I will
NOT buy from Bhphoto again. I thought they were the best, but Heck
no! I bought my D30 , and 70-200 F4.0 from Canoga Camera, and it
arrived on time, factoy fresh, in mint condition. I will remain a
Canoga cutomer till I die.

--
Sincerely,
Y. Chachad
Click to expand...
 
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