Canon Repairs lame excuses

After sending in the new Canon for reclalibration. Pictures got sharper and color more saturated but they introduced a new problem. I noticed a speck on every photo at 12 o'clock position which was not there before. I checked with my 3 lens and all exhibited the same characteristic. I called Canon and they suggested sending back for evaluation that was 3 weeks ago.

I patiently waited and 3 days ago I checked on the web site for status of the repair and it finally read "the camera repair is completed. Customer will received the repaired camera within 4 business days." Today is the 3rd business day and 6pm. It still showed the camera in the store and not shipped-no tracking no. Seeing I needed the camera for July the 4th. I called and much to my dismay the customer service said when they said it is completed it still needs to be inspected and approved by the QC before the camera can be shipped. Now the camera is with the QC department and won't shipped until it gives the green light. I queried her as it does not make any sense why the web site said completed 3 days ago. Doesn't that means completed including any QC inspection or am I missing something here? What I don't like is this lame excuse treating me like a fool instead of owning up that they dragged their feet for 3 days just for mailing it back.

After this experience I have a very low opinion about Canon after care services. The rebate claimed was another nightmare for me. Will think twice getting another Canon product.

You sent your camera away for a month for a 'speck' - probably dust?

--
Olef

camera repairs usually are DOG SLOW.

moral: it pays to have a spare or backup. really. its no fun being a slave to a repair center. and the camera rarely seems to come back problem-free, for some reason.

this is the age of disposable electronics. they are TELLING you to throw it away (sad, but sort of true).

get a spare. then you won't worry about how long they take, etc.

--
Bryan (pics only: http://www.flickr.com/photos/linux-works )
(pics and more: http://www.netstuff.org ) ~

Are you complaining about Canon UK, Canon USA or Canon somewhere else?

Canon USA , Factory Service Center, 100 Jamesburg Road, Jamesburg, NJ 08831, Tel: 732 521-7007

Are there any difference with other Canon overseas?

Bob Sal said:

Are you complaining about Canon UK, Canon USA or Canon somewhere else?

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Wouldn't you? If it shows up on every photo if taken with a plain background? This is a barnd new camera...

Olef said:

You sent your camera away for a month for a 'speck' - probably dust?

--
Olef

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a spec inside the lens, I wouldn't send it back unless it was really affecting the pics.

a -stain- inside the lens, yes, I would (and have) sent it back.

dust on the sensor, most definitely as it -will- affect all your pics. no reason to put up with that!

cosmetic 'you can see it' specs inside the front element area look worse than they actually are. but as they get closer to the sensor, they do start to affect things more.

if its constant per frame, then no matter WHAT is causing it, send it back!

Philip Ong said:

Olef said:

You sent your camera away for a month for a 'speck' - probably dust?

--
Olef

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--
Bryan (pics only: http://www.flickr.com/photos/linux-works )
(pics and more: http://www.netstuff.org ) ~

Why didn't you just try cleaning the sensor instead of sending it back? Anyone who owns a dslr had better get pretty proficient at cleaning their own sensors or they'll be spending ALOT of time sending their camera back and forth to a repair center.

When it is a new camera and still under warranty. I wouldn't risk loosing my warranty by doing a self cleaning thing. I didn't expect such inefficiency on Canon part.

pptphoto said:

Why didn't you just try cleaning the sensor instead of sending it
back? Anyone who owns a dslr had better get pretty proficient at
cleaning their own sensors or they'll be spending ALOT of time
sending their camera back and forth to a repair center.

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re: dust; if a blower (giotto rocket, etc) didn't clean it out, I'm not sure I'd want to really do the wet cleaning thing. I have very mixed feelings about that.

--
Bryan (pics only: http://www.flickr.com/photos/linux-works )
(pics and more: http://www.netstuff.org ) ~

Yes, I used a blower but it did not work. I would not go further as wiping the sensor will void the warranty if they found out.

Below is what I read and I was at first very happy to get it back within 4 working days. Now they said completed means having to send for QC testing. They should go back to school to learn the real meaning of "completed" Now, they cannot even tell me how long the QC will take. What a bollownee! I will never buy a Canon product again.

Current Repair Status

Date:06-26-2006

Status:
Completed
(Unit will be delivered to you within approximately 4 business days)

Shipping /
Tracking

Not yet shipped

linuxworks said:

re: dust; if a blower (giotto rocket, etc) didn't clean it out, I'm
not sure I'd want to really do the wet cleaning thing. I have very
mixed feelings about that.

--
Bryan (pics only: http://www.flickr.com/photos/linux-works )
(pics and more: http://www.netstuff.org ) ~

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All dslr cameras get dirty sensors on a regular basis. Believe me. The warranty thing is a joke. EVERYONE has this problem. Its the nature of the beast. Especially if you change lenses at all. That's why there are about a million different products on the market for sensor cleaning. Seriously, if you plan on sending your camera back to Canon every time you get a spot of dust on your sensor, I'd give a lot of thought to moving close to the Post Office or UPS, because you are going to be spending ALOT of time there.

Philip Ong said:

Canon USA , Factory Service Center, 100 Jamesburg Road, Jamesburg,
NJ 08831, Tel: 732 521-7007

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Maybe they are having flood water problems, there is a warning up now, this area got nailed by flash floods last year about this time.

***********************************************************

FLOOD STATEMENT NATIONAL WEATHER SERVICE MOUNT HOLLY NJ 1031 PM EDT THU JUN 29 2006

THE NATIONAL WEATHER SERVICE IN MOUNT HOLLY NJ HAS ISSUED AN URBAN AND SMALL STREAM FLOOD ADVISORY EFFECTIVE UNTIL 1230 AM EDT FRIDAY MORNING FOR THE FOLLOWING COUNTY IN NORTHERN NEW JERSEY MIDDLESEX

AT 1028 PM EDT WEATHER SERVICE DOPPLER RADAR INDICATED VERY HEAVY RAIN. RADAR INDICATED RAINFALL POTENTIAL OF UP TO AN INCH THAT COULD FALL IN AN HOURS TIME.

DO NOT DRIVE YOUR VEHICLE INTO AREAS WHERE THE WATER COVERS THE ROADWAY. THE WATER DEPTH MAY BE TOO GREAT TO ALLOW YOUR CAR TO CROSS SAFELY. VEHICLES CAUGHT IN RISING WATER SHOULD BE ABANDONED QUICKLY. MOVE TO HIGHER GROUND. TURN AROUND DON'T DROWN.

***********************************************************

Why didn't you take it in to the camera store that you bought it from? Most have a multiple decade business relationship with Canon and may be able to influence the turnaround time or provide a loaner. In fact many are very adept in cleaning the sensor cover glass for their customers (you never touch or clean the actual sensor. Just the filter or cover glass over the sensor).

Nikon, Canon and some others also offer Pro service to working pros. If you had been a member the turnaround time is very fast and the use of loan equipment is available.

If it is, as I suspect, a speck of dust then no I certainly wouldn't. I would clean it myself. I would do that anyway to prove whether it was dust or not. If that did not remove it only then would I send it back.

Philip Ong said:

Olef said:

You sent your camera away for a month for a 'speck' - probably dust?

--
Olef

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--
Olef

Sounds to me that they are being very thorough. Better that than rushing it along in a slipshod manor.
--
Tom

http://www.flickr.com/photos/25301400@N00/

Could it be a hot pixel?
--
Tom

http://www.flickr.com/photos/25301400@N00/

tbcass said:

Could it be a hot pixel?
--
Tom

http://www.flickr.com/photos/25301400@N00/

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No if it's hot pixels I would have noticed that in day one as I checked that out when I first received the camera. It was introduced during their calibration processed. The camera got sharper after their recalibration and I was quite happy except that blotch they introduced. Guess this thing happened.

By the way I got an email today that Canon had sent it to me via overnight expressed yesterday after my complaint. Look like the QC did a lightning inspection and got "it approved" the same day with a certificate of good health. I can't wait for it now. Wow, wee!

At least my confidence has slightly been restored. Cheers!

It stated "APPROXIMATELY 4 business days", so stop complaining. If you knew you needed it for the July 4 weekend, why didn't you wait until July 5 to send it in. The camera wasn't broke, you just had a slight spot.

Guess you don't know how to read. I complaint because they told me that the camera wasn't ready when the web site it said completed. They also couldn't tell me how much longer is required for the QC to approved for sending it back. That's already the 3rd business day. The camera has a speck in every photo and that is considered a no no esp when it was Canon who screwed it up.

Who are you anyway defending Canon? If you don't like what I write just shut up and go. Your opinion is unwanted here.

scientist said:

It stated "APPROXIMATELY 4 business days", so stop complaining. If
you knew you needed it for the July 4 weekend, why didn't you wait
until July 5 to send it in. The camera wasn't broke, you just had
a slight spot.

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