Carpe Diem
Well-known member
After reading the interesting post about Dell having the Coolpix 5000, I decided to get in contact with dell. Here is a breakdown of my correspondence:
Wednesday (night) November 14th:
I called Dell and asked to be transferred to "DellWare." They screwed up, and I got home office desktop sales. I asked to be transferred again...this time I got a sales representative named Tony (I can give you anyone's contact information if you would like) in the "DellWare accessories store". I told Tony that I just read in a forum on the Internet, that Dell just got the Coolpix 5000 in stock...and was wondering if this was accurate. He couldn't find it through his computer, but said that he would make a phone call on Thursday morning then call me back.
Thursday (morning):
Tony called me back, saying that I was in fact correct. He was able to find the CP 5000 by it's SKU. Would I like to order a Coolpix 5000? Hmmm....not just yet. I asked when the earliest possible date it could ship (overnight). Monday was the answer. I thanked Tony, got his contact information, and told him that I would be in touch.
(I still didn't know whether or not I wanted the f707 or the CP 5000 at this time...nor did I trust the representative completely).
Friday:
I agonized over which to camera to buy, researched QTVR tripod heads...and cursed at Phil and Nikon. No correspondence with Dell.
Saturday (afternoon):
Called Dell again. Was correctly transferred this time to a sales representative @ Dellware. I hated their automated telephone system by this time. I spoke to Kate (I believe that was her name...don't have the info at hand). She was able to find the CP 5000, by accessing the "order" on my account...which I never placed. She said that the camera was NOT in stock at the moment...but showed a shipment of 2,000 CP 5000's arriving on Monday...but, she said, 1,000 cameras are already pre-ordered. "I had better hurry and order if I would like to get mine on Monday." Right. She was "positive" that the camera had not arrived at Dell yet...but they "should" on Monday...and "when they arrive on Monday" it will ship out to me...on MONDAY! Right. I thanked her, and got her contact information, saying that if I decide to order the camera I would give her a call.
Sunday (evening):
Cursed as I navigated Dell's automated telephone system...was transferred correctly to a sales representative, Jesse, at Dellware. I told Jesse about my previous two conversations with Tony and Kate. I mentioned how much I would love this camera, and politely inquired if he could verify anything that was said.
Jesse was able to find the Coolpix 5000 the same way Kate did, through my account on an unprocessed order.
He told me that he would need to call their warehouse, which was not open on the weekends, to see if it was in fact in stock. Hmm...how did Kate know it was in stock? Much less how many were pre-ordered and how large of a shipment was inspected...after all I called her on Saturday (the weekend). Jesse also said that there is no way of knowing how many are pre-ordered.
Kate was lying.
He said, however, that he did have good news for me. The ESTIMATED SHIPPING TIME for the Coolpix 5000 was Nov. 21st (Wednesday). I immediately replied that I was hoping to receive the camera by Thanksgiving. He asked for me to be patient and hear him out. He told me that DellWare ALWAYS exagerrates their estimated shipping date...as an example he told me a story of how he sold memory several times that day, which he knew was in stock...and the estimated shipping date was...drum roll please....Nov. 21st.
Chances are, he said, it is either in stock now...or in fact arriving on Monday. I then asked him if he could then give me a price, including overnight shipping....
"Wait...something must be wrong with my computer...well no...I guess that we are showing free shipping for this product."
More GOOD NEWS...FREE OVERNIGHT SHIPPING through Jesse!
I politely thanked Jesse (who had more personality than all the other representatives combined) got his contact info...and agreed to call him on Monday morning to place the order...
That is, if it is in stock.
I know that this message was a bit long...but I hope that it helps.
Kindest Regards,
Ian--The only fool greater than the fool who thinks he knows it all, is the fool who argues with him.
Wednesday (night) November 14th:
I called Dell and asked to be transferred to "DellWare." They screwed up, and I got home office desktop sales. I asked to be transferred again...this time I got a sales representative named Tony (I can give you anyone's contact information if you would like) in the "DellWare accessories store". I told Tony that I just read in a forum on the Internet, that Dell just got the Coolpix 5000 in stock...and was wondering if this was accurate. He couldn't find it through his computer, but said that he would make a phone call on Thursday morning then call me back.
Thursday (morning):
Tony called me back, saying that I was in fact correct. He was able to find the CP 5000 by it's SKU. Would I like to order a Coolpix 5000? Hmmm....not just yet. I asked when the earliest possible date it could ship (overnight). Monday was the answer. I thanked Tony, got his contact information, and told him that I would be in touch.
(I still didn't know whether or not I wanted the f707 or the CP 5000 at this time...nor did I trust the representative completely).
Friday:
I agonized over which to camera to buy, researched QTVR tripod heads...and cursed at Phil and Nikon. No correspondence with Dell.
Saturday (afternoon):
Called Dell again. Was correctly transferred this time to a sales representative @ Dellware. I hated their automated telephone system by this time. I spoke to Kate (I believe that was her name...don't have the info at hand). She was able to find the CP 5000, by accessing the "order" on my account...which I never placed. She said that the camera was NOT in stock at the moment...but showed a shipment of 2,000 CP 5000's arriving on Monday...but, she said, 1,000 cameras are already pre-ordered. "I had better hurry and order if I would like to get mine on Monday." Right. She was "positive" that the camera had not arrived at Dell yet...but they "should" on Monday...and "when they arrive on Monday" it will ship out to me...on MONDAY! Right. I thanked her, and got her contact information, saying that if I decide to order the camera I would give her a call.
Sunday (evening):
Cursed as I navigated Dell's automated telephone system...was transferred correctly to a sales representative, Jesse, at Dellware. I told Jesse about my previous two conversations with Tony and Kate. I mentioned how much I would love this camera, and politely inquired if he could verify anything that was said.
Jesse was able to find the Coolpix 5000 the same way Kate did, through my account on an unprocessed order.
He told me that he would need to call their warehouse, which was not open on the weekends, to see if it was in fact in stock. Hmm...how did Kate know it was in stock? Much less how many were pre-ordered and how large of a shipment was inspected...after all I called her on Saturday (the weekend). Jesse also said that there is no way of knowing how many are pre-ordered.
Kate was lying.
He said, however, that he did have good news for me. The ESTIMATED SHIPPING TIME for the Coolpix 5000 was Nov. 21st (Wednesday). I immediately replied that I was hoping to receive the camera by Thanksgiving. He asked for me to be patient and hear him out. He told me that DellWare ALWAYS exagerrates their estimated shipping date...as an example he told me a story of how he sold memory several times that day, which he knew was in stock...and the estimated shipping date was...drum roll please....Nov. 21st.
Chances are, he said, it is either in stock now...or in fact arriving on Monday. I then asked him if he could then give me a price, including overnight shipping....
"Wait...something must be wrong with my computer...well no...I guess that we are showing free shipping for this product."
More GOOD NEWS...FREE OVERNIGHT SHIPPING through Jesse!
I politely thanked Jesse (who had more personality than all the other representatives combined) got his contact info...and agreed to call him on Monday morning to place the order...
That is, if it is in stock.
I know that this message was a bit long...but I hope that it helps.
Kindest Regards,
Ian--The only fool greater than the fool who thinks he knows it all, is the fool who argues with him.
