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I Will Never Buy CANON Products Again

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Elan Remford said:
No, the point is entirely about reasonableness. For example, it
would have been far more reasonable to praise Canon if they had
decided to extend a gesture of additional service "above and
beyond", instead of swearing-off their products because they won't
foot the bill for a service they never agreed to buy. I agree that
it would have been nice, and doing so would have demonstrated
excellent service in this case; but refusing to do it for free
hardly constitutes a policy consisting of poor service.
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I would disagree. I think if you make a product and it fails through no fault of the user, if you demand they pay for your faulty product that is the very definition of poor customer service.

"Sorry for the defective chip, mate. No we don't stand behind the quality of our products at all. If you do not have quality control procedures in place that allow you to discover our screw up before the year is out, you get to pay for our screw up." There is no amount of apologizing or excuse-making that can turn that into reasonable customer service.
Elan Remford said:
That's why you don't see BMW or any other car maker rushing out to
service low-mile cars beyond their warranties just because they
haven't been driven very much.
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I believe it's due to money and not due to the "reasonableness" of the proposition.
Elan Remford said:
I mean, geez. Unless Canon is a unique case here, that kind of
expectation levels is certainly going to limit the variety of
products one gives himself to purchase, especially since the
companies that make them are likely to have run headlong into
bankruptcy before the warranty even expired.
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That's how the free market works. If you make shoddy products that cost a lot to repair, you should go out of business. Shifting the cost of fixing shoddy workmanship onto your customers isn't a legitimate business model.
 
Keep in mind that Canon is making money off of this repair. It's not like their repair department is a non-profit. So, you have Canon insisting on profiting from their own defective product. Nice.
 
goodbye why are you still here

and good luck finding some other company to fix your camera that's out of warranty
 
You are assuming the product was defective. No one here knows the history of this camera other than the OP's sillly statement that he has taken 2000 photographs in only 5 hours of use. Considering he posted this same information 3 months ago, he smells like at troll...
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No, that's not my middle finger....
 
I suspect his next post will be whining that he can't get Nikon to fix his Canon 10D for free, lol!
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No, that's not my middle finger....
 
True, that. I wasn't implying that Canon's products were shoddy, just that if any company's products were bad enough that the repair bills would bankrupt them, then they should be out of business.
 
Brian G. said:
What sort of maintenance would've prevented a fault in the CMOS
chip as mentioned by the OP?
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That CMOS chip and other electronique parts have a tendancy to oxydate.

When not in use you should:
  • Discharge totally your battery and store it empty. Don't leave it in the camera.
  • Keep your camera in a dry rather cool place. Some companies sell cases for you to keep your camera at a constant humidity rate.
a++ Cédric
 
jbaker6953 said:
I think this all goes to the fact that basing warrantees on the
passage of time rather than the actual usage of the product is
pretty lame. Unless Canon truly believes that the sensor on a 30D
is likely to fail after 12 months in a dark closet, why does the
warranty expire after a year? To save money, which I think was the
original poster's point.
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The number of shutter actuations is only part of the usage picture - one could take hundreds of photos in ideal conditions in a studio, handling the camera very carefully, or carry it exposed to dust and rain waiting for a shot that only happens a few times a day - if the damage was cumulative, rather than caused by a severe impact or dropping the camera in the sea, Canon may never know.
--
Misha
 
Though I understand your frustration, I don't think most other manufacturers offer better quality.

I've been made considerable problems with new: VW Golf (too many minor and major problems), Mercedes station wagon (in the shop every few weeks), Marantz CD player (dead after just 2 months), Denon DVD player (problems after some 3 months) and Philips TV (in the shop four times - and was never fully repaired!). Each was still under warranty but caused so much frustration, wasted time and cost, that I finally sold each item.

Luckily I've never had a problem with any Canon component. I've used Canon since the early 70s. And non of my lenses are 'bad copies'.

I guess every manufacturer has their share of lemons. A friend bought a Wadia CD player in November for 12,000 Euro (mad price in Germany!!!) and now the thing won't budge. Sure, it's covered under warranty but all the hassle connected with sending for repair will be frustrating.

Manufacturer's priority today is to lower cost at any price - regardless of the consequences. Sad but true.
--
Mike Baginy
 
tasdigi said:
I knew I wouldn't receive any sympathy from fellow owners.
The post was merely to point out that some companies couldn't care
less about their clients.

I have invested heavily in Canon pro lenses, and equipment, and I
am sure if the same happened to you,your responses wouldn't be as
philosophical.
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Hey, if you dont plan on buying more Canon, do you plan on keeping your current equipment? Just give it away...Ill take it!
 
I have had too many examples of poor QC on recent cameras and lenses. I use to look forward to a new camera or lens, but now it's not much fun running tests and trying to return a product. I have had some 40 years of experience with photo equipment so I am no novice.

Often dis-satisfied customers don't complain, they just don't come back if other choices are available.

Greg
 
actually USE your equipment. You said three years ago you just purchased the 10D. Not a single post until 3 months ago in the Fuji forum. Obviously you discovered a Digicam was best suited for you, so you never used the 10D or it was way too complex for you.

The you decided you need your 10D again and started using it. Oh no, malfuctioned!!!. Obviously. I have learned the hard way that some equipment ( if not all) gets damaged either by hard use or no use at all. Maybe the later is worse.

So don't complain.

--
visit



at http://www.ocando.net or http://mocando.myftp.org
Martin Ocando
 
elv said:
I do sympathise with you, actualy I had my heart set on a 20-35
f2.8L that was going reasonably cheap on Ebay but then I read a
Photozone review that said great lens but keep in mind youd be
lucky to have it repaired AT ANY PRICE if something went wrong due
to the age of its parts! (89 model) Opened my eyes.
Click to expand...
Opened your eyes to what?
--
Misha
 
jbaker6953 said:
"Sorry for the defective chip, mate. No we don't stand behind the
quality of our products at all. If you do not have quality control
procedures in place that allow you to discover our screw up before
the year is out, you get to pay for our screw up." There is no
amount of apologizing or excuse-making that can turn that into
reasonable customer service.
Click to expand...
The OP's camera was out of warranty. Just how long should Canon be freely repairing or replacing out of warranty cameras? An extra month? A year? How long?

Mark
 
Mark Hanson said:
The OP's camera was out of warranty. Just how long should Canon be
freely repairing or replacing out of warranty cameras? An extra
month? A year? How long?
Click to expand...
They should be warrantied by use, not by time. Miles for cars, clicks for cameras, etc.
 
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