I Will Never Buy CANON Products Again

tasdigi

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I thought I would never say this, but as far as I am concerned, Canon cameras are utter rubbish.
Recently, my out of warranty Canon EOS 10D developed a fault.
I had my local camera store send it away to Canon's service centre in Sydney.

3 weeks later I received a call, with a quote of $AUS1260 (incl. freight) to repair the faulty CMOS chip.

I explained to Canon service that the camera has had only 5 hours use (approx. 2000 images) in total, but they weren't interested in what I was saying.
I now have a $AUS3000 useless lump of alloy and plastic sitting on my desk.

So the moral of the story is either,buy the extended warranty, or go and buy anything but garbage Canon.
 
You're right, I agree 100%. I would never buy a product from a company that didn't have an absolutely perfect 0% failure rate. And as far as warranties go, they should all last forever. And, if a piece of gear ever does fail, which of course it wouldn't, it should be fixed free, for life, and I should get some cash in the deal, too.

--
Regards,

Dean
Lutz, FL
ten-d (thirty-d is ordered!), g-six, exz-sevenfifty

Save $5 on a new smugmug.com membership**
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I see both your points. But I do feel for the original poster. Since it was only used for about 2,000 shots, perhaps Canon could cut him a break.

There is the technical and legal aspects of a warranty and then their is customer service based on common sense and goodwill. Ever try returning something to Neiman Marcus? They practically define good customer service and have a loyal following as a result.

Personally as a business owner, if I were Canon in this case and could verify the low usage and the camera did not look abused, I would cut him a break on the repair. It would go a long way towards building a loyal customer.

No one is saying that a 10 year old camera that has been heavily used should get free repairs for life but in this case perhaps they could have worked with him a bit.
 
... usage patterns you have!?

Presumably you've had the camera over a year if its warranty has expired, yet you've only used it for 5 hours - but in those five hours shot 400 images per hour!?

Products fail - it happens. Making ludicrous generalisations as a consequence is nonsense.

And you are not $AUS3000 down. Buying a replacement 10D should cost about $AUS400 based on a quick look on eBay.

How about insurance?

Simon C
http://www.eyematter.com
I thought I would never say this, but as far as I am concerned,
Canon cameras are utter rubbish.
Recently, my out of warranty Canon EOS 10D developed a fault.
I had my local camera store send it away to Canon's service centre
in Sydney.
3 weeks later I received a call, with a quote of $AUS1260 (incl.
freight) to repair the faulty CMOS chip.
I explained to Canon service that the camera has had only 5 hours
use (approx. 2000 images) in total, but they weren't interested in
what I was saying.
I now have a $AUS3000 useless lump of alloy and plastic sitting on
my desk.
So the moral of the story is either,buy the extended warranty, or
go and buy anything but garbage Canon.
 
True, perhaps Canon could have made an accommodation; but expecting them to do so out of hand is unreasonable.

When projecting the cost of producing and supporting a product, a great deal of effort and attention is spent on the cost of supporting it over time; and they all look forward to the date when all serial numbers of a model are past their warranty period. From the time a model is released until that date, the support for those items (with the exception of damage repairs) is a cost center, not a profit one; and the entire net margin of many items can be completely lost the very first time any sort of service requiring handling the items occurs.

I do find it odd that it simply sat for so long without use, which I presume would also be without any sort of preventive maintenance whatsoever as well....
I see both your points. But I do feel for the original poster.
Since it was only used for about 2,000 shots, perhaps Canon could
cut him a break.

There is the technical and legal aspects of a warranty and then
their is customer service based on common sense and goodwill. Ever
try returning something to Neiman Marcus? They practically define
good customer service and have a loyal following as a result.

Personally as a business owner, if I were Canon in this case and
could verify the low usage and the camera did not look abused, I
would cut him a break on the repair. It would go a long way towards
building a loyal customer.

No one is saying that a 10 year old camera that has been heavily
used should get free repairs for life but in this case perhaps they
could have worked with him a bit.
 
I thought I would never say this, but as far as I am concerned,
Canon cameras are utter rubbish.
One faulty camera does not make the entire product line faulty. If in fact all Canon cameras lasted only 5 hours then I would agree with you, but since that is not the case, then what is faulty is your logic.

I do sympathise with your position, but your post does not weaken my confidence of the Canon brand, which was obviously your point in posting.

--
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http://www.pbase.com/timothyo

 
same strange findings as well on my part..oh well.
--
Canon 20D
 
Any yahoo can do serious damage to a sensor in just 5 minutes of use, let alone 5 hours of use. They don't know you, and they have no idea what you might have done to your sensor. Sensor failures are extremely rare and unusual, so when one suddenly pops up on a long-discontinued camera that someone claims was only used "for 5 hours", there's reason for Canon to be wary. And by sticking to their legally established warrantee guidelines, they are simply protecting themselves from potential fraud. That's not to say that you're a fraud, but there are plenty of frauds out there looking for a free lunch.
I thought I would never say this, but as far as I am concerned,
Canon cameras are utter rubbish.
Recently, my out of warranty Canon EOS 10D developed a fault.
I had my local camera store send it away to Canon's service centre
in Sydney.
3 weeks later I received a call, with a quote of $AUS1260 (incl.
freight) to repair the faulty CMOS chip.
I explained to Canon service that the camera has had only 5 hours
use (approx. 2000 images) in total, but they weren't interested in
what I was saying.
I now have a $AUS3000 useless lump of alloy and plastic sitting on
my desk.
So the moral of the story is either,buy the extended warranty, or
go and buy anything but garbage Canon.
 
I knew I wouldn't receive any sympathy from fellow owners.

The post was merely to point out that some companies couldn't care less about their clients.

I have invested heavily in Canon pro lenses, and equipment, and I am sure if the same happened to you,your responses wouldn't be as philosophical.

For the record, the 10D was a back up camera, hence the low usage.
 
Show me a previous winner for close to $400.... your kidding Ive not seen a D30 go that low... but even at any price its a RISK and as the original posters issue your screwed if something does go wrong. Its that sad fact that makes these cameras disposable! Theres just no way round it, if you own one enjoy it (possibly for many decades) but buying into one for big bucks is risky.

Regds
Elv

--
http://www.pbase.com/epdesigns
 
I do find it odd that it simply sat for so long without use, which
I presume would also be without any sort of preventive maintenance
whatsoever as well....
What sort of maintenance would've prevented a fault in the CMOS chip as mentioned by the OP?

--
Brian



Digital Image Gallery:
http://mywebpages.comcast.net/spiritmist/Brian_G_Digital_Image_Gallery/index.htm

'To quote out of context is the essence of the photographer's craft.' John Szarkowski, The Photographer's Eye
 
I do sympathise with you, actualy I had my heart set on a 20-35 f2.8L that was going reasonably cheap on Ebay but then I read a Photozone review that said great lens but keep in mind youd be lucky to have it repaired AT ANY PRICE if something went wrong due to the age of its parts! (89 model) Opened my eyes.

Regds
Elv

--
http://www.pbase.com/epdesigns
 
I knew I wouldn't receive any sympathy from fellow owners.
The post was merely to point out that some companies couldn't care
less about their clients.
Unfortunately Canon (and all other camera manufacturers) do not warrant equipment according to usage but only according to time owned. If you know you will keep a camera for a long time, then an extended warranty is indeed an option that should be serioiusly considered. You owned your camera since Sept 2003. That is more than twice the number of months that their warranty covers.
I have invested heavily in Canon pro lenses, and equipment, and I
am sure if the same happened to you,your responses wouldn't be as
philosophical.
There is nothing philosophical about it. Reality is that today you can replace the 10D for a lot less than $3000AUS.

Olga
 
Your profile says Austria, but your posting history looks like you're a fellow Aussie and your dpreview username also seems to indicate you're Australian, so I'll assume you are, otherwise my post is probably irrelevant to you.

Even if your camera is past the manufacturer's limited warranty period, ie the warranty period the manufacturer states in the warranty paperwork, then by law (Trade Practices Act) the manufacturer still has to abide by statutory warranty obligations. It's not cut and dried, but essentially the company has to provide reasonable warranty coverage for the item in question. For a $20 watch, you wouldn't expect much cover, but for an expensive camera that hasn't been used much and that may not be far past its manufacturer's limited warranty expiry date, then you may have reasonable grounds to be having the manufacturer repair your camera at the manufacturer's expense. For more information, I'd suggest you contact the ACCC and/or your state consumer affairs body, eg for SA it's the Office of Consumer and Business Affairs (don't know what's equivalent in Tasmania if that's where you live). On the ACCC website, there's a link to a 'Warranties and refunds publication' from this page that may be useful to help provide a bit of an overview. http://www.accc.gov.au/content/index.phtml/itemId/3863

BTW, for most items (cars excluded), manufacturer's limited warranties don't transfer in the used market to the next owner from the original owner. However, manufacturer's statutory warranties apply regardless of whether you're the original owner.

Of course, regardless of the law, companies will almost certainly still claim that they aren't liable beyond their limited warranty period as it's in their best interests to try to discourage the claimant from pursuing the claim and the company is then off the hook scott free.

Your investment in Canon pro lenses (and camera body) is probably worth enough that it really doesn't make sense to switch brands. If you had a similar failure with Nikon equipment under similar circumstances, Nikon may well say the same as Canon has already done. Don't give up hope just yet. There's no guarantee of success. However, there's no need to rant and rave and bash heads either. Just follow a logical approach, find out what your rights are from an authoritative source, be objective, ie don't be emotive/subjective, and take this one step at a time. You won't be able to convince Canon to look after you just because you're upset, but you may be able to get them to look after you if you can convince them (with the backing of the appropriate consumer authority) that they have a legal obligation to do so.

Good luck and please post to let us know whether you have any success.
I thought I would never say this, but as far as I am concerned,
Canon cameras are utter rubbish.
Recently, my out of warranty Canon EOS 10D developed a fault.
I had my local camera store send it away to Canon's service centre
in Sydney.
3 weeks later I received a call, with a quote of $AUS1260 (incl.
freight) to repair the faulty CMOS chip.
I explained to Canon service that the camera has had only 5 hours
use (approx. 2000 images) in total, but they weren't interested in
what I was saying.
I now have a $AUS3000 useless lump of alloy and plastic sitting on
my desk.
So the moral of the story is either,buy the extended warranty, or
go and buy anything but garbage Canon.
--
Cheers from JDU from Adelaide, South Australia

Formerly Minolta A1, then KM Dynax 7D; more recently Fuji F10 and Canon 20D
My galleries: http://pbase.com/john_down_under
DPR Macro Challenges: http://pbase.com/dprchallenges/macro_main
Canon DSLR Challenges: http://pbase.com/cslr_challenge
KM galleries: http://pbase.com/mtf_foto_studies
 
I hadn't taken notice of dates, so maybe you've had your camera too long to successfully pursue a statutory warranty claim after all. Still, if you don't investigate then you won't find out for sure.

--
Cheers from JDU from Adelaide, South Australia

Formerly Minolta A1, then KM Dynax 7D; more recently Fuji F10 and Canon 20D
My galleries: http://pbase.com/john_down_under
DPR Macro Challenges: http://pbase.com/dprchallenges/macro_main
Canon DSLR Challenges: http://pbase.com/cslr_challenge
KM galleries: http://pbase.com/mtf_foto_studies
 
Is this your 'heavy investment in Canon pro lenses'?
http://forums.dpreview.com/forums/read.asp?forum=1019&message=6097729
No mention in any of your posts that it was a back-up camera either.

So you had an out -of -warranty camera with a street value of around $300, which went wrong 3 months ago and you are just posting now that Canon don't work for free but expect you either to have a valid warranty or pay for the repairs.
You seem to have difficulties with whatever you buy.
I knew I wouldn't receive any sympathy from fellow owners.
The post was merely to point out that some companies couldn't care
less about their clients.

I have invested heavily in Canon pro lenses, and equipment, and I
am sure if the same happened to you,your responses wouldn't be as
philosophical.

For the record, the 10D was a back up camera, hence the low usage.
--
Regards,
DaveMart

Please see profile for equipment
 

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