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Problem - SD 2GB card from B&H

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Why blame B&H? Any time there is a price reduction, it usually reflects what the store has to pay the supplier. When the supplier lowers the prices, the store can do the same; in fact, must do the same to stay competitive. The prices have been coming down everywhere during the previous few days.

Perhaps they have a price quarantee...but, whatever, get a grip...
 
It's one thing to have the price come down competitively... But it's another to have the price CUT IN HALF!

If it was an 80 buck difference on a $1000 item then that would be one thing... but the price 20 days ago was double it is now.
Corkcampbell said:
Why blame B&H? Any time there is a price reduction, it usually
reflects what the store has to pay the supplier. When the supplier
lowers the prices, the store can do the same; in fact, must do the
same to stay competitive. The prices have been coming down
everywhere during the previous few days.

Perhaps they have a price quarantee...but, whatever, get a grip...
Click to expand...
 
That doesn't change anything that I said.
 
The uninformed always pay more; I know because I've been there...
 
Actually in this case he would not have saved money because he bought the card 3 weeks ago. He just would have known the reason for the lower price and that B&H had absolutely nothing to do with it. B&H is just passing on the cost savings they got this week to their cutomers.
--
Bob Sheldon
Photo Gallery at
http://www.bobsheldon.com
 
I doubt it. For competitive reasons, big retailers like B&H must lower their prices as soon as they can (or get permission to do so, due to some situations when this is outlined in their contractual agreements with the suppliers). It may be difficult to understand, but larger retailers really have little flexibility with prices from major suppliers. A good example would be the pricing of Apple products.

I used to shop at B&H regularly and never had a problem with them. The only think that you might want to check out is if they have a 30 day price guarantee (another thing that is sometimes dependant on the supplier). I have returned things to them but have never asked for a credit because of a price reduction.
 
thehickoks said:
20 days ago I paid $180 for -

And today it is now $90

Any idea why the price would be cut in half in less then 20 days?

I am not too hapy with B&H over this...
Click to expand...
Ouch!! That must sting something bad.

But as the other posters said, Sandisk did announce its intention to cut back prices a while back. And there has been a lot of discussion about it on this forum. You would have known this was coming if you visited here regularly.

Try contacting B&H and see if they can do anything for you. My experience with them has been very positive and they usually try to do what they can to make you happy.

Good luck.
 
If they, or any other large store, were carrying a large stock of these cards before the price cut they will now have to sell them at the reduced cost. They also will now have to listen to people complaining about how the store ripped them off. They will pay on both fronts. In the end it is great for the consumer. There have been many posts here about the Sandisk price in Europe dropping like a rock in January. It was just a matter of time before it came here to the US. Because of these posts I sat and waited. Then on Saturday I ordered a 4 gig Sandisk Extreme III for $219.
 
I had the same problem a year ago when the Flash cards went down in price and was caught in the same situation as you (but not with that much of a drop in price). I called B&H post ~ 2 weeks after my purchase and they refunded the difference. B&H is great to work with from my experience in all accounts. Gook Luck and let us know how they respond to this action.
 
Some credit cards have price protection - usually 30 days - against a lower published price in print. Fortunately B&H, unlike most net sellers DOES publish their prices in ink. Check your credit card contract
thehickoks said:
Unless I am not seeing things correctly, I believe I got "ripped
off" so to speak.

20 days ago I paid $180 for -

http://www.bhphotovideo.com/bnh/controller/home?O=productlist&A=details&Q=&sku=353123&is=REG&addedTroughType=search

And today it is now $90

Any idea why the price would be cut in half in less then 20 days?

I am not too hapy with B&H over this...
Click to expand...
 
Just got an email back only saying "Sorry, but we have a 7 days price protection guarantee."

I replied back to them to see if they are willing to lose all my future business over not being willing to work something out.

I even pointed out the exception that was made in the link you provided, so we will see what they have to say.

I did a rough estimate of how much I will most likely spend in the next 20 years (I’m just staring out in the SLR world) on cameras, lenses, and such, and if they are willing to lose my business over this then that is their decision.
 
B&H has good prices and so far a great reputation. This means that they are only making a few dollars on each camera / memory sale.

Memory prices behave like oil or gold prices only more volatile. I bought a 1GB for $120 on sale in Jan. Then another on sale for $65 in Feb. That's life.

One way B&H can keep good prices is ordering just enough stock to fill orders for a week, so when the price drops they are able to and nice enough to pass it on. Large chains like CompUSA order stock for weeks and know even if they get a price break they can sell it to average Joe off the street that doesn't watch memory prices like the stock market. So their prices change more slowly.

Hint, Odds are every year Flash Ram prices will be higher DEC-JAN due to demand for gifts and as accessories to gifts received. Don't buy then if you can wait.

If B&H is only making 10%, to give you a life mulligan it costs them the profits from 8-10 sales. So if just 10% of people asked for what you want and got it they would lose all the profits for all the sales.

My guess is they can afford to lose your business if you feel that way and the collective extra you will pay going other places will more than equal this lesson in Flash Ram economics in the next 1-2 lens purchases.

IE.. it sucks, its life, I don't blame you for feeling frustrated, but don't eliminate your best price option in the future just because you missed a major price drop event in the Industry.
--
Ken H. FIVE DEE Kit 18-70 SG 70-300 APO
 
Ken_5D said:
My guess is they can afford to lose your business if you feel that
way and the collective extra you will pay going other places will
more than equal this lesson in Flash Ram economics in the next 1-2
lens purchases.

IE.. it sucks, its life, I don't blame you for feeling frustrated,
but don't eliminate your best price option in the future just
because you missed a major price drop event in the Industry.
Click to expand...
I have worked in customer service all of my life and the one thing I have learned is that satisfying or at least working with the customer (within reason) is always worth a business’s time.

And the “they can afford to lose your business” mentality and attitude is not rooted in quality customer service. Of course they can afford to lose my business… I am not holding some great power over their head… However, for me it comes down to what a company puts first… and so far in my mind, B&H putting the customer first is still an unanswered question.

I’m not asking them to fall over themselves for my business, I am simply asking for them to be a customer centered company and at least give the impression of working with me on this issue to resolve the situation.

Of course they have no obligation to do anything of the kind. The people I spoke to get paychecks no matter if they work with me or not. Yet, it is very telling from my perspective if they are at least willing to go out of their way to satisfy a disgruntled customer. I for one want my dollars going towards a company that puts the customer first… this is why I have not dealt with adorama and quite possibly with B&H depending how this turns out.

The “it sucks, its life” way of thinking no longer applies to retail business in my book due to the emergence of online sales in the past 10 years. If that’s where you’re coming from then so be it… however, I want my money going to somewhere that values me as a customer and is willing to show it.
 
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