update to the line problem - please look and advise

liza wallis · Oct 30, 2001

I thought I would update you on the line problem and see if there are any more ideas. My thought is that I have to contact fuji but I just want one more go round with opinions here.

Let me be very clear what you are looking at. Below are 2 images, one TIFF(although converted to JPG here, but it looked just like this before I converted it), and one JPG. Both are 6" x 5" sections of the original images and both are from the fully blown up 100% image. If I viewed the full original image at 8" x 10", these weird lines and dots are not as visible, but still I can see them. Since they are visible on the TIFF image, clearly they are not jpg artifacts. The only thing I have not tried at this point is to format the SM card, but I doubt it is the card since it happens on different cards and it just started happening recently as best as I can tell.

I am really interested in what people now think this could be, if anyone would care to comment. Below is the exif info on the shots.

If you blow your images up to their 100% size out of camera, do you get these noisy dots and lines???????

FNumber : F11.0
ExposureProgram : Manual
ISOSpeedRatings : 100
ShutterSpeedValue : 1/104Sec
ApertureValue : F11.3
BrightnessValue : EV8.6
MeteringMode : Average
FocalLength : 23.90(mm)

Any and all feedback is sincerely appreciated. I am very interested in trying to figure out what might be going on.

regards,
liza
this is the TIFF image:

this is the JPG image:

--www.lizawallis.com

Deborah Holden · Oct 30, 2001

I know this is probably a silly question, but do you have any kind of filter attatched to the lens? Carefully cleaned the camera lens itself? Hope you don't mind me asking, but sometimes the most obvious is often overlooked!

Deb

liza wallis · Oct 30, 2001

Deborah Holden said:
I know this is probably a silly question, but do you have any kind
of filter attatched to the lens? Carefully cleaned the camera lens
itself? Hope you don't mind me asking, but sometimes the most
obvious is often overlooked!

Deb

Deb... I don't mind ANY questions at this point. I really appreciate any input. The answer to your question is this... I have used different filters and no filters and even the tele attachment, with the same result. Today before I went out to shoot I cleaned both sides of the UV filter with my lenspen. I did not however clean the fuji lens itself, but I have cleaned it in recent days. I do want to say that many of the photos that have this problem do look fine in the printed version. I am just wondering if this line/dot issue is standard on the full image at 72ppi.

I am going to look at the fuji lens right now and see if I see anything fishy.

thanks for responding...
liza

David Dodd · Oct 30, 2001

Sorry to see you are having problems Liza. I haven't a clue what that is, but I would try to reformat a card anyway, you have nothing to lose. If that doesn't work, my guess is you have a camera problem for Fuji to fix. Sorry, wish I could fix it.

David

Ron H · Oct 30, 2001

Have you tried using a different memory card? To me there are only two possibilities. Something related to the card or a problem with the camera itself. I would definiely contact Fuji about this and possibly send a sample to their tech people. Looks very much like there is a problem with the camera.

http://pbase.com/galleries/ronhep

azil said:
I thought I would update you on the line problem and see if there
are any more ideas. My thought is that I have to contact fuji but
I just want one more go round with opinions here.

Let me be very clear what you are looking at. Below are 2 images,
one TIFF(although converted to JPG here, but it looked just like
this before I converted it), and one JPG. Both are 6" x 5"
sections of the original images and both are from the fully blown
up 100% image. If I viewed the full original image at 8" x 10",
these weird lines and dots are not as visible, but still I can see
them. Since they are visible on the TIFF image, clearly they are
not jpg artifacts. The only thing I have not tried at this point
is to format the SM card, but I doubt it is the card since it
happens on different cards and it just started happening recently
as best as I can tell.

I am really interested in what people now think this could be, if
anyone would care to comment. Below is the exif info on the shots.
If you blow your images up to their 100% size out of camera, do you
get these noisy dots and lines???????

FNumber : F11.0
ExposureProgram : Manual
ISOSpeedRatings : 100
ShutterSpeedValue : 1/104Sec
ApertureValue : F11.3
BrightnessValue : EV8.6
MeteringMode : Average
FocalLength : 23.90(mm)

Any and all feedback is sincerely appreciated. I am very
interested in trying to figure out what might be going on.

regards,
liza
this is the TIFF image:

this is the JPG image:

--
http://www.lizawallis.com

Cassandra59044 · Oct 30, 2001

Liza,

I don't have any helpful suggestions but just want you to know I hope everything turns out well for you. I feel your angst!

Cassandra

liza wallis · Oct 30, 2001

Ron H said:
Have you tried using a different memory card? To me there are only
two possibilities. Something related to the card or a problem with
the camera itself. I would definiely contact Fuji about this and
possibly send a sample to their tech people. Looks very much like
there is a problem with the camera.

Hi Ron...

yes, it happens on both of the SM cards that I use. I am wondering whether Fuji will want to know if I am using a Fuji card? David suggested that I should format the card and I will do that, but I am growing more and more convinced that the camera is the problem. This makes me very sad indeed. I am going to contact Fuji tomorrow I guess.

liza

liza wallis · Oct 30, 2001

Cassandra said:
Liza,

I don't have any helpful suggestions but just want you to know I
hope everything turns out well for you. I feel your angst!

Cassandra

Cassandra...

I am sure you can relate to my feelings here... I am absolutely morose about the thought of living without my fuji for however long a repair will take!

I will keep you posted.

liza

LutherHeggs · Oct 30, 2001

You should have gotten a 16mg Fuji SM card with your camera. If you don't have one / can't find it, I can send you mine.

FWIW, Fuji in New Jersey did a quick and painless major repair on mine and it's been working fine ever since. Only took 1 week.

azil said:
Ron H said:

Have you tried using a different memory card? To me there are only
two possibilities. Something related to the card or a problem with
the camera itself. I would definiely contact Fuji about this and
possibly send a sample to their tech people. Looks very much like
there is a problem with the camera.

Click to expand...

Hi Ron...

yes, it happens on both of the SM cards that I use. I am wondering
whether Fuji will want to know if I am using a Fuji card? David
suggested that I should format the card and I will do that, but I
am growing more and more convinced that the camera is the problem.
This makes me very sad indeed. I am going to contact Fuji tomorrow
I guess.

liza

liza wallis · Oct 30, 2001

Ray said:
You should have gotten a 16mg Fuji SM card with your camera. If
you don't have one / can't find it, I can send you mine.

Thank you for that offer Ray... I do still have my 16 mb card (I never use it, for obvious reasons) and if they would like samples from that I would be happy provide them with it because I don't think my results will be any different.

LutherHeggs said:
FWIW, Fuji in New Jersey did a quick and painless major repair on
mine and it's been working fine ever since. Only took 1 week.

Ahh yes... When I was thinking about returning my camera to Fuji I remembered your quick turnaround and it did give me a little comfort. I will still miss the camera, but your experience helps.

liza

Paul R · Oct 30, 2001

Liza,

Try cleaning the contacts for your memory card in the camera. Use the back of a business card and double it over and slide it in and out a few times to clean the contacts. You should se a little dirt/muck on the card. Give that a try and see if it helps.

Paul R.

azil said:
Ray said:

You should have gotten a 16mg Fuji SM card with your camera. If
you don't have one / can't find it, I can send you mine.

Click to expand...

Thank you for that offer Ray... I do still have my 16 mb card (I
never use it, for obvious reasons) and if they would like samples
from that I would be happy provide them with it because I don't
think my results will be any different.

liza wallis said:

FWIW, Fuji in New Jersey did a quick and painless major repair on
mine and it's been working fine ever since. Only took 1 week.

Click to expand...

Ahh yes... When I was thinking about returning my camera to Fuji I
remembered your quick turnaround and it did give me a little
comfort. I will still miss the camera, but your experience helps.

liza

liza wallis · Oct 31, 2001

Paul R said:
Liza,

Try cleaning the contacts for your memory card in the camera. Use
the back of a business card and double it over and slide it in and
out a few times to clean the contacts. You should se a little
dirt/muck on the card. Give that a try and see if it helps.

Hi Paul...

Although your suggestion makes me a bit nervous, I will give it a try. Thank you.

liza

RJNedimyer · Oct 31, 2001

Liza,

Try the other suggestions first.

Then try shooting several simple and flat subjects such as an in-side wall, white paper and the inside of the lens; then a brick wall or siding. Check if the lines are still there (monitor and print).

The next step is to try 1. different sortware 2. different hardware (camera to computer or reader to computer).

If they are and you've tried every thing others have suggested then Fuji is the next step.

If the lines are not there on simple tries then find continually more complicated subjects until you get back to the leaves and trees (they are one of the most complicated patterns for a digital camera)

If they only appear on extremely complicated shots then you still need to cal Fuji but you will have given them a very good analisis and they should be able to help quicker.

notime to check typing

alex 4900z · Oct 31, 2001

Have you tried to reset the camera?

I don't think this is a problem with the contacts of the SM card or something like that. It looks more a kind of artefact caused by software.
Contrast, sharpness or camera failure.

Good luck!

Alex

Ron H said:
http://pbase.com/galleries/ronhep

azil said:

I thought I would update you on the line problem and see if there
are any more ideas. My thought is that I have to contact fuji but
I just want one more go round with opinions here.

Let me be very clear what you are looking at. Below are 2 images,
one TIFF(although converted to JPG here, but it looked just like
this before I converted it), and one JPG. Both are 6" x 5"
sections of the original images and both are from the fully blown
up 100% image. If I viewed the full original image at 8" x 10",
these weird lines and dots are not as visible, but still I can see
them. Since they are visible on the TIFF image, clearly they are
not jpg artifacts. The only thing I have not tried at this point
is to format the SM card, but I doubt it is the card since it
happens on different cards and it just started happening recently
as best as I can tell.

I am really interested in what people now think this could be, if
anyone would care to comment. Below is the exif info on the shots.
If you blow your images up to their 100% size out of camera, do you
get these noisy dots and lines???????

FNumber : F11.0
ExposureProgram : Manual
ISOSpeedRatings : 100
ShutterSpeedValue : 1/104Sec
ApertureValue : F11.3
BrightnessValue : EV8.6
MeteringMode : Average
FocalLength : 23.90(mm)

Any and all feedback is sincerely appreciated. I am very
interested in trying to figure out what might be going on.

regards,
liza
this is the TIFF image:

this is the JPG image:

--
http://www.lizawallis.com

Click to expand...

Luke UK · Oct 31, 2001

Hi

Looking at your pics that you posted I think I have the exact same problem. I have had my 6900 for about 2 months and over the last 2 weeks or so I have started to get these lines. Also my LCD looks like it has interference (like lines on a TV) when the view is "live". I hadn't really noticed it at first due to most of my pictures being taken outdoors but I have been taking a few indoor (but reasonably well lit) shots and the lines are clearly visible both on the LCD and on the images captured.

This is my second 6900, the first went back due to a huge hair in the lens that I hadn't noticed until I took some nice blue sky shots and it was replaced instantly. Now I am unsure whether I should take it back or not, as I travel alot I REALLY don't want to be without it. I am outside the 1 month instant replacement warranty so I think I may have to get it repaired by Fuji, anyone have experiences of Fuji UK repair turnaround?

Thanks

Luke

azil said:
I thought I would update you on the line problem and see if there
are any more ideas. My thought is that I have to contact fuji but
I just want one more go round with opinions here.

Let me be very clear what you are looking at. Below are 2 images,
one TIFF(although converted to JPG here, but it looked just like
this before I converted it), and one JPG. Both are 6" x 5"
sections of the original images and both are from the fully blown
up 100% image. If I viewed the full original image at 8" x 10",
these weird lines and dots are not as visible, but still I can see
them. Since they are visible on the TIFF image, clearly they are
not jpg artifacts. The only thing I have not tried at this point
is to format the SM card, but I doubt it is the card since it
happens on different cards and it just started happening recently
as best as I can tell.

I am really interested in what people now think this could be, if
anyone would care to comment. Below is the exif info on the shots.
If you blow your images up to their 100% size out of camera, do you
get these noisy dots and lines???????

FNumber : F11.0
ExposureProgram : Manual
ISOSpeedRatings : 100
ShutterSpeedValue : 1/104Sec
ApertureValue : F11.3
BrightnessValue : EV8.6
MeteringMode : Average
FocalLength : 23.90(mm)

Any and all feedback is sincerely appreciated. I am very
interested in trying to figure out what might be going on.

regards,
liza
this is the TIFF image:

this is the JPG image:

--
http://www.lizawallis.com

Redbreast [UK] · Oct 31, 2001

Liza,

Havng downloaded your pics and zoomed them to 4x in software, I believe that a) you have a faulty CCD; or b) or there is a problem with the translation software in the on-board chip that actualy transfers the CCD signals on to the SM.

I should go straight to Fuji a.s.a.p.

Regards,

Robin [Redbreast]

Theo Lumens · Oct 31, 2001

Fuji is the way to go from here Liza.

I suspect the problem is either an electonical one or it's the camera's software that is malfunctioning.

I'm sorry for you and hope you will get the camera back quickly.

Good luck,
Theo

azil said:
I thought I would update you on the line problem and see if there
are any more ideas. My thought is that I have to contact fuji but
I just want one more go round with opinions here.

Let me be very clear what you are looking at. Below are 2 images,
one TIFF(although converted to JPG here, but it looked just like
this before I converted it), and one JPG. Both are 6" x 5"
sections of the original images and both are from the fully blown
up 100% image. If I viewed the full original image at 8" x 10",
these weird lines and dots are not as visible, but still I can see
them. Since they are visible on the TIFF image, clearly they are
not jpg artifacts. The only thing I have not tried at this point
is to format the SM card, but I doubt it is the card since it
happens on different cards and it just started happening recently
as best as I can tell.

I am really interested in what people now think this could be, if
anyone would care to comment. Below is the exif info on the shots.
If you blow your images up to their 100% size out of camera, do you
get these noisy dots and lines???????

FNumber : F11.0
ExposureProgram : Manual
ISOSpeedRatings : 100
ShutterSpeedValue : 1/104Sec
ApertureValue : F11.3
BrightnessValue : EV8.6
MeteringMode : Average
FocalLength : 23.90(mm)

Any and all feedback is sincerely appreciated. I am very
interested in trying to figure out what might be going on.

regards,
liza
this is the TIFF image:

this is the JPG image:

--
http://www.lizawallis.com

liza wallis · Nov 1, 2001

Redbreast (UK) said:
Liza,

Havng downloaded your pics and zoomed them to 4x in software, I
believe that a) you have a faulty CCD; or b) or there is a problem
with the translation software in the on-board chip that actualy
transfers the CCD signals on to the SM.

Redbreast [UK] said:
I should go straight to Fuji a.s.a.p.

Redbreast [UK] said:
Robin [Redbreast]

Thank you to all of you who looked and offered an opinion. I have tried every suggestion and to no avail. The good news is that thanks to all your suggestions I was able to be very clear with Fuji about what was going on with the camera, and they said it really needed to go in for repair. Thanks to all of your suggestions, I will be able to send it to them with a lot of information which should expedite the repair process. I really can't thank you all enough for taking the time out to look and reply. I will keep you posted.

thanks,
liza

Dave Lewis · Nov 1, 2001

azil said:
I thought I would update you on the line problem and see if there
are any more ideas. My thought is that I have to contact fuji but
I just want one more go round with opinions here.

Almost looks like there is a ground glass over top of the imager that is flawed or something. That camera might be best back in the hands of Fuji tech folks.

Nate58050 · Nov 1, 2001

I, as Theo also suggested, believe that it is a malfunction with the camera's software. It looks as though you are receiving the REALLY raw data from the camera, meaning that the camera hasn't gone through the process of interpolating, processing, sharpening, etc. that it normally goes through in order to give you stunning pictures. I don't know how this could get corrupted though, but definitely something that Fuji needs to take care of.

Nate

Theo said:
I suspect the problem is either an electonical one or it's the
camera's software that is malfunctioning.

I'm sorry for you and hope you will get the camera back quickly.

Good luck,
Theo

azil said:

I thought I would update you on the line problem and see if there
are any more ideas. My thought is that I have to contact fuji but
I just want one more go round with opinions here.

Let me be very clear what you are looking at. Below are 2 images,
one TIFF(although converted to JPG here, but it looked just like
this before I converted it), and one JPG. Both are 6" x 5"
sections of the original images and both are from the fully blown
up 100% image. If I viewed the full original image at 8" x 10",
these weird lines and dots are not as visible, but still I can see
them. Since they are visible on the TIFF image, clearly they are
not jpg artifacts. The only thing I have not tried at this point
is to format the SM card, but I doubt it is the card since it
happens on different cards and it just started happening recently
as best as I can tell.

I am really interested in what people now think this could be, if
anyone would care to comment. Below is the exif info on the shots.
If you blow your images up to their 100% size out of camera, do you
get these noisy dots and lines???????

FNumber : F11.0
ExposureProgram : Manual
ISOSpeedRatings : 100
ShutterSpeedValue : 1/104Sec
ApertureValue : F11.3
BrightnessValue : EV8.6
MeteringMode : Average
FocalLength : 23.90(mm)

Any and all feedback is sincerely appreciated. I am very
interested in trying to figure out what might be going on.

regards,
liza
this is the TIFF image:

this is the JPG image:

--
http://www.lizawallis.com

Click to expand...

update to the line problem - please look and advise

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