DSC-F707 BFS Problem (Singapore)

Koh · Oct 29, 2001

I send a query to SONY Singapore and here is the reply. Hope this help.

-----Original Message-----
From: [email protected] [ [email protected]]
Sent: Tuesday, 30 October, 2001 1:32 PM
To: [email protected]
Subject: Re: SONY DSC-F707 BFS Problem

Dear Mr Koh,
Thank you for your support in Sony products.
For your information, our new batch of DSC-F707 the problem has been rectified.

However you may provide us with the serial number so that we can advice you further.
You may contact our Customer Information Centre at 4738500 for further
assistance pertaining to our products and services.
Thank you and best regards.
Fannie Sim
CIC / VAIO Dept
Customer Service Division

To: Sony Webmaster/MARCOM/SOSIN/AP/SONY@SONYAP
cc: (bcc: Services/CONS/SOSIN/AP/SONY)
Subject: SONY DSC-F707 BFS Problem

I am interested in buying the DSC-F707. But from the Internet Web Site
http://www.dpreview.com SONY Forum, I understand that there is an intermittent Blue
Overcast problem when taking Photo using Flash. And it seem that SONY is
recalling all the DSC-F707s in the USA to correct the problem. May I know
whether the DSC-F707s in Singapore are having the same problem? If yes,
when will the corrected model be available. Thanks.

-------------------------------------------------------------------
This email is confidential and intended only for the use of the individual
or entity named above and may contain information that is privileged. If you
are not the intended recipient, you are notified that any dissemination,
distribution or copying of this email is strictly prohibited. If you have
received this email in error, please notify us immediately by return email
or telephone and destroy the original message. Thank you. - This mail is
sent via Sony Asia Pacific Mail Gateway.

Manlung · Oct 29, 2001

I have sent 3 emails to Sony(HK), no reply so far...

I have called CS Helpdisk 2 times, they told me that I may not know how to use the camera(!!)

sigh~

Regards.

Rocky Tse · Oct 30, 2001

It seems that the staff at SonyHK are not properly trained, especially on the function of their products.

One day I went to a Sony Pro-shop in HK asking the functions of the Sony Flash unit for Sony digital cameras, I forgot the model number, FL1000?.

You know how the person at the Sony Pro-shop replied?

He said: "no special function!", If this is the case, why I bother using US$120 to buy it.

They should change their name, they aren't professional.

Shame!

Rocky

Manlung said:
I have sent 3 emails to Sony(HK), no reply so far...

I have called CS Helpdisk 2 times, they told me that I may not know
how to use the camera(!!)

sigh~

Regards.

Lenny Lim · Oct 30, 2001

Dark Angel: You have a 707 from S'pore which has the BFS problem right?
Why not send in your serial number and see what Sony Singapore says?

Would be interesting to see their response. Btw, where did you get your 707 from? Cathay or Sim Lim or where?

Lenny
Holland-Bt Panjang GRC

Koh said:
I send a query to SONY Singapore and here is the reply. Hope this
help.

-----Original Message-----
From: [email protected] [ [email protected]]
Sent: Tuesday, 30 October, 2001 1:32 PM
To: [email protected]
Subject: Re: SONY DSC-F707 BFS Problem

Dear Mr Koh,
Thank you for your support in Sony products.
For your information, our new batch of DSC-F707 the problem has
been rectified.
However you may provide us with the serial number so that we can
advice you further.
You may contact our Customer Information Centre at 4738500 for further
assistance pertaining to our products and services.
Thank you and best regards.
Fannie Sim
CIC / VAIO Dept
Customer Service Division

To: Sony Webmaster/MARCOM/SOSIN/AP/SONY@SONYAP
cc: (bcc: Services/CONS/SOSIN/AP/SONY)
Subject: SONY DSC-F707 BFS Problem

I am interested in buying the DSC-F707. But from the Internet Web
Site
http://www.dpreview.com SONY Forum, I understand that there is an
intermittent Blue
Overcast problem when taking Photo using Flash. And it seem that
SONY is
recalling all the DSC-F707s in the USA to correct the problem. May
I know
whether the DSC-F707s in Singapore are having the same problem? If
yes,
when will the corrected model be available. Thanks.

-------------------------------------------------------------------
This email is confidential and intended only for the use of the
individual
or entity named above and may contain information that is
privileged. If you
are not the intended recipient, you are notified that any
dissemination,
distribution or copying of this email is strictly prohibited. If
you have
received this email in error, please notify us immediately by
return email
or telephone and destroy the original message. Thank you. - This
mail is
sent via Sony Asia Pacific Mail Gateway.
-------------------------------------------------------------------

Tigadee · Oct 30, 2001

Isn't being rude and ignorant part of Hong Kong salesmen's training?

They make you feel bad for imposing on their time and then make you buy because why shouldn't you believe them when they tell you this is the camera you need?

They are the salesman, aren't they? Really, consumers these days! Think they got rights, or something!
;-)

Tigadee

Rocky Tse said:
Rocky Tse wrote:
It seems that the staff at SonyHK are not properly trained,
especially on the function of their products.

One day I went to a Sony Pro-shop in HK asking the functions of the
Sony Flash unit for Sony digital cameras, I forgot the model
number, FL1000?.

You know how the person at the Sony Pro-shop replied?

He said: "no special function!", If this is the case, why I bother
using US$120 to buy it.

They should change their name, they aren't professional.

Shame!

Rocky

Manlung said:

I have sent 3 emails to Sony(HK), no reply so far...

I have called CS Helpdisk 2 times, they told me that I may not know
how to use the camera(!!)

sigh~

Regards.

Click to expand...

Dark_Angel · Oct 30, 2001

I bought mine from Cathay.
Yah, I'm gonna give them a call tomorrow.

Glad that at least people in Singapore knew something
I always thought they would take reference from what's been done in U.S.

That's why I didn't call them and prefer to wait and see what's being done in US.

Thanks Koh & Lenny!

Lenny Lim said:
Lenny
Holland-Bt Panjang GRC

Koh said:

I send a query to SONY Singapore and here is the reply. Hope this
help.

-----Original Message-----
From: [email protected] [ [email protected]]
Sent: Tuesday, 30 October, 2001 1:32 PM
To: [email protected]
Subject: Re: SONY DSC-F707 BFS Problem

Dear Mr Koh,
Thank you for your support in Sony products.
For your information, our new batch of DSC-F707 the problem has
been rectified.
However you may provide us with the serial number so that we can
advice you further.
You may contact our Customer Information Centre at 4738500 for further
assistance pertaining to our products and services.
Thank you and best regards.
Fannie Sim
CIC / VAIO Dept
Customer Service Division

To: Sony Webmaster/MARCOM/SOSIN/AP/SONY@SONYAP
cc: (bcc: Services/CONS/SOSIN/AP/SONY)
Subject: SONY DSC-F707 BFS Problem

I am interested in buying the DSC-F707. But from the Internet Web
Site
http://www.dpreview.com SONY Forum, I understand that there is an
intermittent Blue
Overcast problem when taking Photo using Flash. And it seem that
SONY is
recalling all the DSC-F707s in the USA to correct the problem. May
I know
whether the DSC-F707s in Singapore are having the same problem? If
yes,
when will the corrected model be available. Thanks.

-------------------------------------------------------------------
This email is confidential and intended only for the use of the
individual
or entity named above and may contain information that is
privileged. If you
are not the intended recipient, you are notified that any
dissemination,
distribution or copying of this email is strictly prohibited. If
you have
received this email in error, please notify us immediately by
return email
or telephone and destroy the original message. Thank you. - This
mail is
sent via Sony Asia Pacific Mail Gateway.
-------------------------------------------------------------------

Click to expand...

Lenny Lim · Oct 30, 2001

np dark angel!
Do keep us in the loop on what Sony Singapore says.

Dark_Angel said:
Glad that at least people in Singapore knew something
I always thought they would take reference from what's been done in
U.S.
That's why I didn't call them and prefer to wait and see what's
being done in US.

Thanks Koh & Lenny!

Lenny Lim said:

Lenny
Holland-Bt Panjang GRC

Koh said:

I send a query to SONY Singapore and here is the reply. Hope this
help.

-----Original Message-----
From: [email protected] [ [email protected]]
Sent: Tuesday, 30 October, 2001 1:32 PM
To: [email protected]
Subject: Re: SONY DSC-F707 BFS Problem

Dear Mr Koh,
Thank you for your support in Sony products.
For your information, our new batch of DSC-F707 the problem has
been rectified.
However you may provide us with the serial number so that we can
advice you further.
You may contact our Customer Information Centre at 4738500 for further
assistance pertaining to our products and services.
Thank you and best regards.
Fannie Sim
CIC / VAIO Dept
Customer Service Division

To: Sony Webmaster/MARCOM/SOSIN/AP/SONY@SONYAP
cc: (bcc: Services/CONS/SOSIN/AP/SONY)
Subject: SONY DSC-F707 BFS Problem

I am interested in buying the DSC-F707. But from the Internet Web
Site
http://www.dpreview.com SONY Forum, I understand that there is an
intermittent Blue
Overcast problem when taking Photo using Flash. And it seem that
SONY is
recalling all the DSC-F707s in the USA to correct the problem. May
I know
whether the DSC-F707s in Singapore are having the same problem? If
yes,
when will the corrected model be available. Thanks.

-------------------------------------------------------------------
This email is confidential and intended only for the use of the
individual
or entity named above and may contain information that is
privileged. If you
are not the intended recipient, you are notified that any
dissemination,
distribution or copying of this email is strictly prohibited. If
you have
received this email in error, please notify us immediately by
return email
or telephone and destroy the original message. Thank you. - This
mail is
sent via Sony Asia Pacific Mail Gateway.
-------------------------------------------------------------------

Click to expand...

Click to expand...

zeusho · Oct 30, 2001

Sorry for the HK saleman treating you like that.
The HVL-F1000 flash light have GN = 28
I have one.

donseh · Oct 30, 2001

Dear Koh,

Thanks for the posting regarding the F707, I too in Malaysia was trying to enquire the BFS problem but the retailers gave me no straight answer or they are totally ignorant regarding the problem. What I would like to know from Sony Singapore/Malaysia is that they've actually addressed the BFS problem , if so what are the serial nos coz' I am still holding on whether F707 or G2.
Thanks

donseh

Koh62836 · Oct 30, 2001

Hi Dark Angel,

Have you contacted SONY? I would like to know the outcome as I am going to buy the F707 this weekend. Please feedback to us. Thanks.

Dark_Angel said:
I bought mine from Cathay.
Yah, I'm gonna give them a call tomorrow.

Glad that at least people in Singapore knew something
I always thought they would take reference from what's been done in
U.S.
That's why I didn't call them and prefer to wait and see what's
being done in US.

Thanks Koh & Lenny!

Dark_Angel · Oct 31, 2001

Went down to Sony Singapore Service Centre today and spoke to Ms Fannie Sim...

http://www.dpreview.com/forums/read.asp?forum=1009&page=1&message=1705369

Search

DSC-F707 BFS Problem (Singapore)

Koh

New member

Manlung

Forum Enthusiast

Rocky Tse

New member

Lenny Lim

Member

Tigadee

Veteran Member

Dark_Angel

Active member

Lenny Lim

Member

zeusho

Well-known member

donseh

New member

Koh62836

Member

Dark_Angel

Active member

Similar threads

Keyboard shortcuts