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Nikon repair policy

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In the US Nikon will only repair cameras that were purchased in the US from an authorized dealer. They will not repair "gray market (non Nikon imported)" Nikon cameras or lenses. Not sure why but if you don't like it don't buy Nikon.

Laslo
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lv1
http://laslo.smugmug.com
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You'll find that this policy is in effect for most manufacturers, of photographic equipment and otherwise.

You definitely shouldn't buy equipment in another country unless you're willing to ship it back to that country or its regional repair center.

Good luck.

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Lee Herman
http://www.lhmopars.com - AOL IM 'dart69dude'
 
Is camera equipment much more expensive in your country? I would suggest only buying equipment from your home country.

I also would have ASKED before buying about these things. It is too large an investment to be asking these types of questions after the purchase.

I seriously doubt Canon would fix a camera bought from another country - and even if they did fix it, Im sure it would cost $$ you dearly.
nico3d said:
I just posted this on the nikon talk forum and I would like to see
your opinions. I own a D50 but it concerns to all nikon users

http://forums.dpreview.com/forums/readflat.asp?forum=1007&thread=16863892
Click to expand...
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ShutterBugin
http://www.exposureproductions.smugmug.com

 
ok for your kind of answers I assume you all agree with this IMO absurd policy.

Because all of you have told me that I should buy it my home country. Ok, let´s grant that...

In any case I don´t see anything wrong about buying something you consider a good opportunity while you are away from home.

That being said, you are still not focusing on my second point which can happen to all of you who purchased your camera in your home countries.

If you are away from home travelling (actually you can also be working as a photograoher abroad for some time) and your camera "dies" in the middle I consider it is absolutely senseless and a real bad service from the company not to support their customers under any trouble they may find during the use of their products.

I can´t actually believe that you are supporting this policy. So you basically accept that you may have to buy a brand new camera in the middle of your vacations/trip/work because nikon repairment service other than the one from where you bought it refuses to check and fix the one you already have. That´s just perfect

I´m sorry but I don´t see a coherent foundation on it.
 
Does Canon do the same thing?

I understand the point, but I guess it depends on how serious a photographer you are. I would think a professional photographer would probably bring more than one camera abroad in case something happened with one of them while out of the country. Also, it can always be repaired (at a cost) rather than purchasing a whole new camera. I'm not a professional, but I will always bring my point-and-shoot camera with me just in case something happens to the SLR...

I agree with your point - they should fix it regardless, but since they don't, I guess it's something we have to live with until they start losing enough sales over it...
 
This whole policy stinks to highheaven and they only get away with it because they can! They even have the nerve to call it a worldwide warranty!

I bought my D70 in the UK (I live here), broke down whilst on holiday in Canada, Nikon Canada (very close to Toronto, where I was), refused to even look at it without charge, as it was not a North american purchase.

'Worldwide warranty' ...my foot...this is corporates getting away with diffrential pricing in different countries only because they can. I don't want to rant, but this really is going too far.

I still buy Nikon, because I have for 20+ years and I like the kit + the competitor (Canon) doers the same, but that doesn't make me like it one bit.

If any reasonable DSLR manufacturer came up with a truly worldwide warranty, I would switch systems in a blink.

+ It might be worth (especially for travelling pros - I'm a hobbyist), looking at wheter this is really legal, afterall (irrespective of the fine print) you shouldn't be able to call something a world wide warranty if it clearly isn't!
 
That's funny, I don't remember telling you to buy it in your home country nor did I say I agree with it. I only said Canon does the same thing because Jenglish said on his normal anti-nikon post to avoid nikon. Canon does the me thing and I'm willing to bet they all do. I don't support it, I think it's a raw deal, but changing brands won't get you anywhere.
nico3d said:
ok for your kind of answers I assume you all agree with this IMO
absurd policy.

Because all of you have told me that I should buy it my home
country. Ok, let´s grant that...
In any case I don´t see anything wrong about buying something you
consider a good opportunity while you are away from home.

That being said, you are still not focusing on my second point
which can happen to all of you who purchased your camera in your
home countries.

If you are away from home travelling (actually you can also be
working as a photograoher abroad for some time) and your camera
"dies" in the middle I consider it is absolutely senseless and a
real bad service from the company not to support their customers
under any trouble they may find during the use of their products.

I can´t actually believe that you are supporting this policy. So
you basically accept that you may have to buy a brand new camera in
the middle of your vacations/trip/work because nikon repairment
service other than the one from where you bought it refuses to
check and fix the one you already have. That´s just perfect

I´m sorry but I don´t see a coherent foundation on it.
Click to expand...
 
navyvet, don´t take it personal, I wasn´t referring to any of you in particular but to the general response this got.

As you say Som Prasad, I´m very angry with this too.

And I believe we DON´T have to live with it. There has to be a way to push them away from this ridiculous policy.

We as customers don´t benefit at all from this kind of things.

We shouldn´t allow it.
 
Perhaps doing the repair is not a profitable business and it is only fair for the dealer (who gets the profit) to do that afterwards for the cameras it has sold. E.g. it may be unfair to the US/Europe dealers to handle the repair if all people buy their cameras from other cheaper places.

Just my wild guess.

E Lee
 
it is comprehensible if you see it from the "grey market" point of you but the problem is that even when you wannna pay for the repairment (without warranty benefits) they still refuse to do it. That´s what I consider absolutely outrageous. And even if they did I heard of repairments taking months.
 
The whole thing stinks.

Nikon still made the camera be it black, white, or grey.

If it is under warranty, Nikon should fix it.

The camera dealer doesn't pay or incur any costs for warranty service with the possible exception of the cost of mailing it to Nikon.

The owner should be able to mail it to any Nikon repair center and get it fixed.

If people don't stand up for themselves, who will?
 
Just to play the devils advocate, what would happen if say the distributors in the US and Europe folded because everyone was buying from countries where the stuff was cheaper? There's already cheaper grey market stuff here that would sell like hotcakes if it carried the same warranty. People would buy that and stop buying the stuff distributed in their country. IF the distributors in the more expensive countries folded, then why wouldn't the repair facilities also? Would everyone wind up sending the cameras back to the country where they were bought in the long run anyway? There's no way they would or could make a worldwide price. What economy would it be based on? I don't like the policy, but what would happen if it was not there?

How about some suggestions to go with the complaints? How could they have a worldwide warranty and still maintain distributors and repair facilities in all the countries? I'm curious about what would work.
 
They'll only do WARRANTY (or guarantee) repairs (that is no charge) on cameras with Australian guarantees here - same for Canon and the other manufactures, I understand - they don't have 'international' guarantees. The WILL DO NON warranty repairs (that is were they charge for it).
 
the point navyvet makes is undestandable.

I would simply allow distributors to check and fix cameras for a fee. No matter the warranty benefits and whether it´s under warranty or not.
It is just supporting nikon users in case of any trouble everywhere.

THis can affect anyone. I´ll be travelling for one year at least. If anything happens to my camera while travelling I´ll have no other way than pierce myself with a sword, make a Harakiri and if able, buy a new body and cut off 2 months of my trip.

That doesn´t sound reasonable at all. It could happen in anyone´s trip no matter how long you wouldn´t like to go back home without any photos of your trip.
 
Nikon just sucks....and other companies that do the same, except Olympus I believe! If Nikon would not over charge its customers in one part of the world, there wouldn´t be any gray market at all. So, this is all Nikon´s fault!

Nikon treats westeners like dirt by selling them products at much a higher price than people from others part of the world, even though the lenses are made at the same plant in Asia!

Nikon, you treat us like dirt on purpose!

Sam
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Smugmug 5$ discount coupon: AsRXJW1lZWbt2
 
that would be great, if some dealerships folded, Nikon would have to price things uniformly(give or take a small bit) throughout the world. Why does a SB 600 flash cost less than a 100 pound (dollar equivalent) in the US, but 160+ pounds in the UK. It's a rip off ...and they get away with it.
 
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