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Dying Sandisk SD 1 gig Ultra II

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Mike_13

Mike_13

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I use 2 of these cards for my camera (S2) and about 2 weeks ago, I noticed that the one card would no longer format in my camera. It gives an error on a low-level format, and no errors on a plain format. I can also set to fill the card in video mode, but the transfer to PC will fail, either via camera cable or via SD card reader built into my laptop.

Playback on camera fails as well, failure occurs around 1/3 of transfer or playback.

I have been in contact with Sandisk on getting a replacement. They've had me try all kinds of things, none of which have revived the card, and are now asking that I send the card in for a replacement. One of the things they require is a proof of purchase. What do I do if I can't locate this? I've responded to their latest email asking this question, but I've had no answer in 3 days.

I have 4 cards in total (2 X 1 gig Ultra 2, 1 plays Sandisk 1 gig, and a Toshiba 1 gig) and would really need this card replaced.

A friend suggested that I go buy another one, and return the defective one, but that seems a bit too crooked for me, even though the card would end up where it should go and replaced...

Any suggestions?
 
save all receipt put in camera box :)
a crooked road is hard to follow a
straight road is hard to find, take the
lose and learn from it, get a receipt
and profit from it, which road will
you choose?
 
That may be the choice you will need to make and sometimes one will ask this question hoping that you can justify what you may or may not do.

Yes, one can justify that it is actually a defective card and may not be your fault that its failing on you... the receipt is lost and you can't find it... but you need a replacement anyway. I hear people will go and buy a new one anyway and then return the defective one on the new receipt. Some can justify that but some cannot. So now with these two posts, I wonder if you made a decision yet?
 
If you bought it from an internet store than you can always print it out again. If you happen to buy it from bestbuy or circuitcity then you will have to ask them to pull it up. But then again not sure how far back can BB or CC go.
 
Montana500 said:
Interesting dillema.Doesn't SCan disk have god warranty service on
those cards? I'm fairly certain they do. Send it in ASAP and ask
for an immediate replacement.
Click to expand...
They do have a very good warranty service, but unfortunately (so far anyways) they need that "proof of purchase" to honor their warranty. They were quick at responding to all my questions up until I asked how crucial this proof was, as I can't find my receipt or the card's packaging. I'm almost certain I got rid of it with the trash shortly after taking the card out.

Come on Sandisk! Honor the warranty and replace this card! Doesn't the fact that I have this card in my hand prove that I own it?
 
digidavecda said:
So now with these two posts, I wonder if you made a
decision yet?
Click to expand...
I'm really hoping it's not a decision I will have to make! Hopefully Sandisk will respond to my 3-day old email to let me know they can replace the card w/o my purchase receipt.

Funniest thing... When I bought this card, I wasn't planning on it. I went to Future Shop with a friend who was going in to buy a "upconvert DVD player" and I strolled through the camera section. Saw the card, and as an impulse, decided that I needed another one...

What if Sandisk doesn't honor the warranty? Well, I'll clearly mark this card as useless because I'd hate to accidentally use it and lose pictures or something, replace it with something made by some other company, which will hopefully offer better warranty support... The only thing I can do is speak with my wallet, because I don't think I could keep a straight face back at Future Shop if I attempted to make a swap...
 
If you bought it with your credit card you may be able to go that route. I had a clothes return at JC Penney's that when given a printout of my online statement they were able to track it along with my credit card number. So maybe whatever store you bought it from would do that too. Good luck and let us know how it turns out.
 
Don't go the crooked way. Each card has its ID embedded in its root memory and typically the bar code on the package recognizes the ID. When you buy a new card, in most cases the receipt shows the ID of the card associated with it. So if you send the receipt of anther card along with your dead card, those Sandisk people will be able to find out the truth and the situation will really embarrassing.
 
It was an Interac payment, as most of my purchases are
I bought it either late October or early November.

Looking at my account online, there's 3 possible days... but I also know Future Shop never asks for any info from me when I buy stuff, I dunno if I could get something like that pulled from them...
 
I'm not familiar with Interac but it seems like either Interac or Future Shop might be able to help you out. Speak to someone that seems knowledgeable and see what they can do for you.

I'm sure there is a reason but it seems like SanDisk should be able to tell that their card is their card, hence why do you need to show a proof of purchase, particularly if it has an ID on it.
 
Take the loss?!?!? What kinda advice is that. Toss a $100 sd card in the garbage!!

Go buy another card, wait a couple days and go back to the store and return your defective one for a good one. Futureshop is a huge store, their not gonna care less that your card doesn't work, and it really doesn't. They will just give you a new one no problem. Besides whats the difference if you deal with the warrenty or they do.

--



Jeff
http://www.members.shaw.ca/onepunch/cars.htm
 
hitrack said:
Take the loss?!?!? What kinda advice is that. Toss a $100 sd card
in the garbage!!

Go buy another card, wait a couple days and go back to the store
and return your defective one for a good one. Futureshop is a huge
store, their not gonna care less that your card doesn't work, and
it really doesn't. They will just give you a new one no problem.
Besides whats the difference if you deal with the warrenty or they
do.
Click to expand...
Parts of me agrees. I bought it from Future Shop. It's still under Sandisk's warranty.

But wherever possible, I think I should deal with this through the proper channels, and right now, I'm hoping it's with Sandisk's RMA department.

I'm also hoping someone with Sandisk connections stumbles on this and gives a hand (highly unlikely).

I sorta hoped that warranty for stuff like this would be a little less painless. Funny thing, a friend that works at Future Shop is the one that gave me the suggestion of buying/swapping for a replacement.
 
It took forever... but progress!

Sandisk has given me a RMA# to send my card back after they've asked (several times) for me to confirm this card did not come from ebay...

I won't celebrate just yet, but this is a step in the right direction, even though it took a while to get there...
 
Thought I would toss in an update...

My card has been received by the company that handles RMAs for Sandisk in Canada (AVS in Montreal), confirmed via email that they have had for some time, and that it may be up to another 4 weeks before a replacement is sent out...

Anyone else find this slightly unacceptable?
 
Mike_13 said:
It took forever... but progress!
Sandisk has given me a RMA# to send my card back after they've
asked (several times) for me to confirm this card did not come from
ebay...

I won't celebrate just yet, but this is a step in the right
direction, even though it took a while to get there...
Click to expand...
Dang. Whats wrong with cards bought off of Ebay. I've had no problem thus far.
--
-Big Syd (Canon PowerShot S2 IS User)
http://bigsyd.smugmug.com
http://bigsydpoker.blogspot.com
 
bigsyd said:
Dang. Whats wrong with cards bought off of Ebay. I've had no
problem thus far.
Click to expand...
Probably a better chance for grey-market card or a fake I would assume...
 
I used to work in computer retail in a big department chain, and the strict rule was 'no proof of purchase, no return'. You didn't necessarily have to have the receipt, but if you paid by credit card and knew when you bought it, the computer system could probably track down the original purchase, and we'd offer a new receipt. The issue has always been that manufacturers will not accept returns that were not sold through the 'proper channels', and whether the warranty service is requested within the warranty period. If a card comes from eBay, there is the chance it is a fake.

The fact that you have a card in your hand means absolutely nothing without some kind of proof of purchase. I think Sandisk are going way over their legal and even moral obligations if they are replacing/fixing your card under warranty without it. I'm glad this is working out for you. In this day of scams and fakes, companies cannot rely on someone's word, and must rely on hard proof. Sandisk are doing a very good thing if they will even look at your card without proof of purchase.
--
Archiver - Recording the sights and sounds of life
 
Not an eBay story, but similar. You often see cards and devices on eBay at ludicrously low prices. These will often be too good to be true. They were probably either stolen, or fake.

A friend of mine bought a Sony USB memory key at about 30-40% of retail price. He got it from a fellow who posted an ad on a university pinboard in the student union building. It had what appeared to be all original packaging. But within a few days of use, it just died. It corrupted the data, and then became unformattable.

There is a level at which a good price becomes a too-good price. I'm not saying that all of them are fakes or dodgy, but the danger is there.
--
Archiver - Recording the sights and sounds of life
 
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