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You missed one, me. I'm on Sony's case here in Tokyo. I'm not sure how far I'll get (they didn't return my call), but I agree, it's nuts.This has obviously been a hot topic here over the last several
days, and I think I've read most of the posts about it. And I
don't remember anyone saying they've called Sony's support line
(the number under the box top) or returned their camera to Sony for
service.
Nope. It's a glitch. Still, S85 flash was completely hopeless. Completely. So it's not a total disaster...Are people just accepting this?
Nope. It's a glitch. Still, S85 flash was completely hopeless.Are people just accepting this?
Completely. So it's not a total disaster...
David J. Littleboy
Tokyo, Japan
I haven't called Sony yet. Although I have to say I don't have
much confidence that whoever answers the phone will take me
seriously. It will either take a Phil Askey to help us out, or all
of us calling Sony en masse.
Todd
Todd... I would appreciate any feedback you can givere: your
inquiries.
Phil B.
Ok, I finally got my camera from Sears and I could hardly wait to
get it charged and see for myself what is up with this BFS stuff.
Well I took 45 pics with the internal flash and another 45 with the
external flash. Out of 90 pics total, I got 23 with the BFS
syndrome.
This has obviously been a hot topic here over the last several
days, and I think I've read most of the posts about it. And I
don't remember anyone saying they've called Sony's support line
(the number under the box top) or returned their camera to Sony for
service. How come? Are people just accepting this? I'll tell
you, I love the camera except for this one fatal flaw, but $1000 is
too much for me to spend if I have to "work around" an engineering
flaw.
It's like saying I just bought a car that stalls 1/3 of the time
that you turn left...but that's ok, I rarely turn left.
Todd
I applaud everyone who has taken to initiative to contact Sony on
this issue, and I encourage everyone else who doesn't want the
random BFS to become involved.
Sony may not care about a few emails, but returned camera's impact
their bottom line. This they do care about. My 707 hasn't arrived
at Sears yet, but if I experience the BFS (and I expect I will),
I'll return it for another one, and I'll return that one too, and
I'll continue to do this, along with emails, until the issue is
resolved, or I really get tired of making trips to Sears.
If we coordinate our efforts, I think we can maximize our effort.
I've already invested money in memory sticks, so I'm inclined to
buy Sony in the future. Anyone who tries to make a difference does
so for himself, but also for others who own/buy Sony products.
Anyone want to take the lead on this issue? I think we'll get more
support than some suspect.
Randall
Nope. It's a glitch. Still, S85 flash was completely hopeless.Are people just accepting this?
Completely. So it's not a total disaster...
David J. Littleboy
Tokyo, Japan
Todd
This is the right approach.
I work for a very large PC manufacturer. When enough customers
return equipment with faults the problem is escalated and corrected.
Support is very expensive.
All the best,
Mark
Ok, I finally got my camera from Sears and I could hardly wait to
get it charged and see for myself what is up with this BFS stuff.
Well I took 45 pics with the internal flash and another 45 with the
external flash. Out of 90 pics total, I got 23 with the BFS
syndrome.
This has obviously been a hot topic here over the last several
days, and I think I've read most of the posts about it. And I
don't remember anyone saying they've called Sony's support line
(the number under the box top) or returned their camera to Sony for
service. How come? Are people just accepting this? I'll tell
you, I love the camera except for this one fatal flaw, but $1000 is
too much for me to spend if I have to "work around" an engineering
flaw.
It's like saying I just bought a car that stalls 1/3 of the time
that you turn left...but that's ok, I rarely turn left.
Todd
Nevertheless, I LOVE this camera. That is the truth. I want it
fixed and it would be in the best interest of all Sony F707 owners
to call and tell ( no complain) to Sony about getting an acceptable
fix for this BFS bug. It is the logical thing to do for all those
who want to keep the camera or who cannot return it because they
bought it from a sleasy etailer store.
I WILL Call Sony Service tomorrow and do my part... I will charge
ahead with it from my end for sure. If we all do that in large
numbers and threaten to return the cameras... someone at Sony
should get the message.
Willyee.
I applaud everyone who has taken to initiative to contact Sony on
this issue, and I encourage everyone else who doesn't want the
random BFS to become involved.
Sony may not care about a few emails, but returned camera's impact
their bottom line. This they do care about. My 707 hasn't arrived
at Sears yet, but if I experience the BFS (and I expect I will),
I'll return it for another one, and I'll return that one too, and
I'll continue to do this, along with emails, until the issue is
resolved, or I really get tired of making trips to Sears.
If we coordinate our efforts, I think we can maximize our effort.
I've already invested money in memory sticks, so I'm inclined to
buy Sony in the future. Anyone who tries to make a difference does
so for himself, but also for others who own/buy Sony products.
Anyone want to take the lead on this issue? I think we'll get more
support than some suspect.
Randall
Nope. It's a glitch. Still, S85 flash was completely hopeless.Are people just accepting this?
Completely. So it's not a total disaster...
David J. Littleboy
Tokyo, Japan
If people don't buy the camera, how can Sony know WHY they're not buying it? buy it and gripe, that's the way!because of the BFS problem, maybe they'll actually do something.
Responses from Sony regarding BFS:
1st Call (camera #1) - we are not aware of this problem - you
should send your camera in for repair.
2nd Call (camera #2) - this is the first we have heard of this
problem and will refer the issue to our tech staff for resolution.
They also suggested that I take the camera back to the store and
purchase either the S85 or F505v.
3rd Call (camera #3) - We are now aware of this issue in this
model and our tech staff is working on a fix - check back in a week.
Need-less-to-say, I returned all three (3) for either exchange or
refund and avoided the 15% restocking fee. Hopefully the one I
just ordered from Sears will not have this problem. The PPP will
allow me some time to play if Sony doesn't come up with a fix any
time soon.
I truly enjoy this camera and all its features but like many others
I am receiving pressure from family and friends to just wait and
not purchase until this issue is corrected on production models.
Nevertheless, I LOVE this camera. That is the truth. I want it
fixed and it would be in the best interest of all Sony F707 owners
to call and tell ( no complain) to Sony about getting an acceptable
fix for this BFS bug. It is the logical thing to do for all those
who want to keep the camera or who cannot return it because they
bought it from a sleasy etailer store.
I WILL Call Sony Service tomorrow and do my part... I will charge
ahead with it from my end for sure. If we all do that in large
numbers and threaten to return the cameras... someone at Sony
should get the message.
Willyee.
I applaud everyone who has taken to initiative to contact Sony on
this issue, and I encourage everyone else who doesn't want the
random BFS to become involved.
Sony may not care about a few emails, but returned camera's impact
their bottom line. This they do care about. My 707 hasn't arrived
at Sears yet, but if I experience the BFS (and I expect I will),
I'll return it for another one, and I'll return that one too, and
I'll continue to do this, along with emails, until the issue is
resolved, or I really get tired of making trips to Sears.
If we coordinate our efforts, I think we can maximize our effort.
I've already invested money in memory sticks, so I'm inclined to
buy Sony in the future. Anyone who tries to make a difference does
so for himself, but also for others who own/buy Sony products.
Anyone want to take the lead on this issue? I think we'll get more
support than some suspect.
Randall
Nope. It's a glitch. Still, S85 flash was completely hopeless.Are people just accepting this?
Completely. So it's not a total disaster...
David J. Littleboy
Tokyo, Japan
Ok, I finally got my camera from Sears and I could hardly wait to
get it charged and see for myself what is up with this BFS stuff.
Well I took 45 pics with the internal flash and another 45 with the
external flash. Out of 90 pics total, I got 23 with the BFS
syndrome.
This has obviously been a hot topic here over the last several
days, and I think I've read most of the posts about it. And I
don't remember anyone saying they've called Sony's support line
(the number under the box top) or returned their camera to Sony for
service. How come? Are people just accepting this? I'll tell
you, I love the camera except for this one fatal flaw, but $1000 is
too much for me to spend if I have to "work around" an engineering
flaw.
It's like saying I just bought a car that stalls 1/3 of the time
that you turn left...but that's ok, I rarely turn left.
Todd
Todd
Responses from Sony regarding BFS:
1st Call (camera #1) - we are not aware of this problem - you
should send your camera in for repair.
2nd Call (camera #2) - this is the first we have heard of this
problem and will refer the issue to our tech staff for resolution.
They also suggested that I take the camera back to the store and
purchase either the S85 or F505v.
3rd Call (camera #3) - We are now aware of this issue in this
model and our tech staff is working on a fix - check back in a week.
Need-less-to-say, I returned all three (3) for either exchange or
refund and avoided the 15% restocking fee. Hopefully the one I
just ordered from Sears will not have this problem. The PPP will
allow me some time to play if Sony doesn't come up with a fix any
time soon.
I truly enjoy this camera and all its features but like many others
I am receiving pressure from family and friends to just wait and
not purchase until this issue is corrected on production models.
Nevertheless, I LOVE this camera. That is the truth. I want it
fixed and it would be in the best interest of all Sony F707 owners
to call and tell ( no complain) to Sony about getting an acceptable
fix for this BFS bug. It is the logical thing to do for all those
who want to keep the camera or who cannot return it because they
bought it from a sleasy etailer store.
I WILL Call Sony Service tomorrow and do my part... I will charge
ahead with it from my end for sure. If we all do that in large
numbers and threaten to return the cameras... someone at Sony
should get the message.
Willyee.
I applaud everyone who has taken to initiative to contact Sony on
this issue, and I encourage everyone else who doesn't want the
random BFS to become involved.
Sony may not care about a few emails, but returned camera's impact
their bottom line. This they do care about. My 707 hasn't arrived
at Sears yet, but if I experience the BFS (and I expect I will),
I'll return it for another one, and I'll return that one too, and
I'll continue to do this, along with emails, until the issue is
resolved, or I really get tired of making trips to Sears.
If we coordinate our efforts, I think we can maximize our effort.
I've already invested money in memory sticks, so I'm inclined to
buy Sony in the future. Anyone who tries to make a difference does
so for himself, but also for others who own/buy Sony products.
Anyone want to take the lead on this issue? I think we'll get more
support than some suspect.
Randall
Nope. It's a glitch. Still, S85 flash was completely hopeless.Are people just accepting this?
Completely. So it's not a total disaster...
David J. Littleboy
Tokyo, Japan
