F707 & BFS: Talk to Sony support

Todd Meyers

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Ok, I finally got my camera from Sears and I could hardly wait to get it charged and see for myself what is up with this BFS stuff. Well I took 45 pics with the internal flash and another 45 with the external flash. Out of 90 pics total, I got 23 with the BFS syndrome.

This has obviously been a hot topic here over the last several days, and I think I've read most of the posts about it. And I don't remember anyone saying they've called Sony's support line (the number under the box top) or returned their camera to Sony for service. How come? Are people just accepting this? I'll tell you, I love the camera except for this one fatal flaw, but $1000 is too much for me to spend if I have to "work around" an engineering flaw.

It's like saying I just bought a car that stalls 1/3 of the time that you turn left...but that's ok, I rarely turn left.

Todd
 
Well, Todd, I guess you're going to be without a camera then. Both my previous Sonys required some kind of PhotoShop level and/or color balance adjustment with flash shots. It's just a fact of life. I can tell you this. The F707 flash system is far and away better than the previous Sony hot ticket (the S85). Most people here are getting excellent flash results with their F707s regardless of the so-called BFS boogey-man.
Ok, I finally got my camera from Sears and I could hardly wait to
get it charged and see for myself what is up with this BFS stuff.
Well I took 45 pics with the internal flash and another 45 with the
external flash. Out of 90 pics total, I got 23 with the BFS
syndrome.

This has obviously been a hot topic here over the last several
days, and I think I've read most of the posts about it. And I
don't remember anyone saying they've called Sony's support line
(the number under the box top) or returned their camera to Sony for
service. How come? Are people just accepting this? I'll tell
you, I love the camera except for this one fatal flaw, but $1000 is
too much for me to spend if I have to "work around" an engineering
flaw.

It's like saying I just bought a car that stalls 1/3 of the time
that you turn left...but that's ok, I rarely turn left.

Todd
 
Jay,

Don't even start that with me. I own the S70 and I'm used to color-correcting a few shots, but not like this. This is something completely different. Believe me, I'm as pro-Sony as anyone. I feel bad now for bashing some of the other posters here before I actually got my F707 in my own hands.

There is a difference between a shot that needs some "tweaking" and what this F707 is doing. Identical scene, 45 shots in a row, and the camera just "freaks out" for no reason. What this camera is doing is not "just a fact of life" unless maybe you are used to spending $1000 on things that don't work as they should. I for one am not.

Todd
Ok, I finally got my camera from Sears and I could hardly wait to
get it charged and see for myself what is up with this BFS stuff.
Well I took 45 pics with the internal flash and another 45 with the
external flash. Out of 90 pics total, I got 23 with the BFS
syndrome.

This has obviously been a hot topic here over the last several
days, and I think I've read most of the posts about it. And I
don't remember anyone saying they've called Sony's support line
(the number under the box top) or returned their camera to Sony for
service. How come? Are people just accepting this? I'll tell
you, I love the camera except for this one fatal flaw, but $1000 is
too much for me to spend if I have to "work around" an engineering
flaw.

It's like saying I just bought a car that stalls 1/3 of the time
that you turn left...but that's ok, I rarely turn left.

Todd
 
So take it back.
Don't even start that with me. I own the S70 and I'm used to
color-correcting a few shots, but not like this. This is something
completely different. Believe me, I'm as pro-Sony as anyone. I
feel bad now for bashing some of the other posters here before I
actually got my F707 in my own hands.

There is a difference between a shot that needs some "tweaking" and
what this F707 is doing. Identical scene, 45 shots in a row, and
the camera just "freaks out" for no reason. What this camera is
doing is not "just a fact of life" unless maybe you are used to
spending $1000 on things that don't work as they should. I for one
am not.

Todd
Ok, I finally got my camera from Sears and I could hardly wait to
get it charged and see for myself what is up with this BFS stuff.
Well I took 45 pics with the internal flash and another 45 with the
external flash. Out of 90 pics total, I got 23 with the BFS
syndrome.

This has obviously been a hot topic here over the last several
days, and I think I've read most of the posts about it. And I
don't remember anyone saying they've called Sony's support line
(the number under the box top) or returned their camera to Sony for
service. How come? Are people just accepting this? I'll tell
you, I love the camera except for this one fatal flaw, but $1000 is
too much for me to spend if I have to "work around" an engineering
flaw.

It's like saying I just bought a car that stalls 1/3 of the time
that you turn left...but that's ok, I rarely turn left.

Todd
 
I totally agree, the F707 is soo bad it sucks outloud. The blue cast, will not focus, the red saturation...this thing blows. There is nothing you could do in photoshop to save this F707 picture...nothing!



Shay
Don't even start that with me. I own the S70 and I'm used to
color-correcting a few shots, but not like this. This is something
completely different. Believe me, I'm as pro-Sony as anyone. I
feel bad now for bashing some of the other posters here before I
actually got my F707 in my own hands.

There is a difference between a shot that needs some "tweaking" and
what this F707 is doing. Identical scene, 45 shots in a row, and
the camera just "freaks out" for no reason. What this camera is
doing is not "just a fact of life" unless maybe you are used to
spending $1000 on things that don't work as they should. I for one
am not.

Todd
Ok, I finally got my camera from Sears and I could hardly wait to
get it charged and see for myself what is up with this BFS stuff.
Well I took 45 pics with the internal flash and another 45 with the
external flash. Out of 90 pics total, I got 23 with the BFS
syndrome.

This has obviously been a hot topic here over the last several
days, and I think I've read most of the posts about it. And I
don't remember anyone saying they've called Sony's support line
(the number under the box top) or returned their camera to Sony for
service. How come? Are people just accepting this? I'll tell
you, I love the camera except for this one fatal flaw, but $1000 is
too much for me to spend if I have to "work around" an engineering
flaw.

It's like saying I just bought a car that stalls 1/3 of the time
that you turn left...but that's ok, I rarely turn left.

Todd
 
Bahahahahahahahahahahahahahahahahahahahahahahahahah!


Shay
Don't even start that with me. I own the S70 and I'm used to
color-correcting a few shots, but not like this. This is something
completely different. Believe me, I'm as pro-Sony as anyone. I
feel bad now for bashing some of the other posters here before I
actually got my F707 in my own hands.

There is a difference between a shot that needs some "tweaking" and
what this F707 is doing. Identical scene, 45 shots in a row, and
the camera just "freaks out" for no reason. What this camera is
doing is not "just a fact of life" unless maybe you are used to
spending $1000 on things that don't work as they should. I for one
am not.

Todd
Ok, I finally got my camera from Sears and I could hardly wait to
get it charged and see for myself what is up with this BFS stuff.
Well I took 45 pics with the internal flash and another 45 with the
external flash. Out of 90 pics total, I got 23 with the BFS
syndrome.

This has obviously been a hot topic here over the last several
days, and I think I've read most of the posts about it. And I
don't remember anyone saying they've called Sony's support line
(the number under the box top) or returned their camera to Sony for
service. How come? Are people just accepting this? I'll tell
you, I love the camera except for this one fatal flaw, but $1000 is
too much for me to spend if I have to "work around" an engineering
flaw.

It's like saying I just bought a car that stalls 1/3 of the time
that you turn left...but that's ok, I rarely turn left.

Todd
 


Shay
Don't even start that with me. I own the S70 and I'm used to
color-correcting a few shots, but not like this. This is something
completely different. Believe me, I'm as pro-Sony as anyone. I
feel bad now for bashing some of the other posters here before I
actually got my F707 in my own hands.

There is a difference between a shot that needs some "tweaking" and
what this F707 is doing. Identical scene, 45 shots in a row, and
the camera just "freaks out" for no reason. What this camera is
doing is not "just a fact of life" unless maybe you are used to
spending $1000 on things that don't work as they should. I for one
am not.

Todd
Ok, I finally got my camera from Sears and I could hardly wait to
get it charged and see for myself what is up with this BFS stuff.
Well I took 45 pics with the internal flash and another 45 with the
external flash. Out of 90 pics total, I got 23 with the BFS
syndrome.

This has obviously been a hot topic here over the last several
days, and I think I've read most of the posts about it. And I
don't remember anyone saying they've called Sony's support line
(the number under the box top) or returned their camera to Sony for
service. How come? Are people just accepting this? I'll tell
you, I love the camera except for this one fatal flaw, but $1000 is
too much for me to spend if I have to "work around" an engineering
flaw.

It's like saying I just bought a car that stalls 1/3 of the time
that you turn left...but that's ok, I rarely turn left.

Todd
I would take it back but my internet seller (who will remain anno.until I know for sure what they will do ) will not return it without a 25% charge.I hope I have a legal way here cause I am not paying close to a thou for this problem.I would exchange it with another stores model but I am afraid I will get caught.Sony or the it reseller better remedy this situation and we should not have to deal with it at our expense.Its all bs cause some people have more problems then others!.
 
Todd,

This is the right approach.

I work for a very large PC manufacturer. When enough customers return equipment with faults the problem is escalated and corrected.

Support is very expensive.

All the best,

Mark
Ok, I finally got my camera from Sears and I could hardly wait to
get it charged and see for myself what is up with this BFS stuff.
Well I took 45 pics with the internal flash and another 45 with the
external flash. Out of 90 pics total, I got 23 with the BFS
syndrome.

This has obviously been a hot topic here over the last several
days, and I think I've read most of the posts about it. And I
don't remember anyone saying they've called Sony's support line
(the number under the box top) or returned their camera to Sony for
service. How come? Are people just accepting this? I'll tell
you, I love the camera except for this one fatal flaw, but $1000 is
too much for me to spend if I have to "work around" an engineering
flaw.

It's like saying I just bought a car that stalls 1/3 of the time
that you turn left...but that's ok, I rarely turn left.

Todd
 
Thanks Jay, I never thought of that. You're full of great advice.

Todd
Don't even start that with me. I own the S70 and I'm used to
color-correcting a few shots, but not like this. This is something
completely different. Believe me, I'm as pro-Sony as anyone. I
feel bad now for bashing some of the other posters here before I
actually got my F707 in my own hands.

There is a difference between a shot that needs some "tweaking" and
what this F707 is doing. Identical scene, 45 shots in a row, and
the camera just "freaks out" for no reason. What this camera is
doing is not "just a fact of life" unless maybe you are used to
spending $1000 on things that don't work as they should. I for one
am not.

Todd
Ok, I finally got my camera from Sears and I could hardly wait to
get it charged and see for myself what is up with this BFS stuff.
Well I took 45 pics with the internal flash and another 45 with the
external flash. Out of 90 pics total, I got 23 with the BFS
syndrome.

This has obviously been a hot topic here over the last several
days, and I think I've read most of the posts about it. And I
don't remember anyone saying they've called Sony's support line
(the number under the box top) or returned their camera to Sony for
service. How come? Are people just accepting this? I'll tell
you, I love the camera except for this one fatal flaw, but $1000 is
too much for me to spend if I have to "work around" an engineering
flaw.

It's like saying I just bought a car that stalls 1/3 of the time
that you turn left...but that's ok, I rarely turn left.

Todd
 
Thanks, Mark. Some posters here say just accept it or return it. I'm more hopeful that Sony would rather fix the problem than have people returning $1000 items without giving them the chance. Unless the customers start talking to Sony, nothing will happen.

Todd
This is the right approach.

I work for a very large PC manufacturer. When enough customers
return equipment with faults the problem is escalated and corrected.

Support is very expensive.

All the best,

Mark
Ok, I finally got my camera from Sears and I could hardly wait to
get it charged and see for myself what is up with this BFS stuff.
Well I took 45 pics with the internal flash and another 45 with the
external flash. Out of 90 pics total, I got 23 with the BFS
syndrome.

This has obviously been a hot topic here over the last several
days, and I think I've read most of the posts about it. And I
don't remember anyone saying they've called Sony's support line
(the number under the box top) or returned their camera to Sony for
service. How come? Are people just accepting this? I'll tell
you, I love the camera except for this one fatal flaw, but $1000 is
too much for me to spend if I have to "work around" an engineering
flaw.

It's like saying I just bought a car that stalls 1/3 of the time
that you turn left...but that's ok, I rarely turn left.

Todd
 
Cute.


Shay
Don't even start that with me. I own the S70 and I'm used to
color-correcting a few shots, but not like this. This is something
completely different. Believe me, I'm as pro-Sony as anyone. I
feel bad now for bashing some of the other posters here before I
actually got my F707 in my own hands.

There is a difference between a shot that needs some "tweaking" and
what this F707 is doing. Identical scene, 45 shots in a row, and
the camera just "freaks out" for no reason. What this camera is
doing is not "just a fact of life" unless maybe you are used to
spending $1000 on things that don't work as they should. I for one
am not.

Todd
Ok, I finally got my camera from Sears and I could hardly wait to
get it charged and see for myself what is up with this BFS stuff.
Well I took 45 pics with the internal flash and another 45 with the
external flash. Out of 90 pics total, I got 23 with the BFS
syndrome.

This has obviously been a hot topic here over the last several
days, and I think I've read most of the posts about it. And I
don't remember anyone saying they've called Sony's support line
(the number under the box top) or returned their camera to Sony for
service. How come? Are people just accepting this? I'll tell
you, I love the camera except for this one fatal flaw, but $1000 is
too much for me to spend if I have to "work around" an engineering
flaw.

It's like saying I just bought a car that stalls 1/3 of the time
that you turn left...but that's ok, I rarely turn left.

Todd
 
Todd,

I don't know if you were around the STF when the 505V had that BOCS syndrome. Sony ended up coming up with a fix for it, but it required folks to send it in to have it adjusted.

Sony may eventually end up doing it, but the more difficult aspect this time around is that the problem shows up randomly, unlike the BOCS issue with the 505V.

Even if Sony came up with a fix for this, I doubt I would send mine in for adjustment. For me, this issue just doesn't come often, and secondly, it's a matter of a quick w/b adjustment to bring it back in line.

One suggestion for the interim if you decide to keep the camera. There's a software package by Microsoft (Picture It). There is a Correct Tint function that really takes care of the w/b issue in just one click (as long as there is an area in the pic you know should be neutral).

Regards,

John
Todd
This is the right approach.

I work for a very large PC manufacturer. When enough customers
return equipment with faults the problem is escalated and corrected.

Support is very expensive.

All the best,

Mark
Ok, I finally got my camera from Sears and I could hardly wait to
get it charged and see for myself what is up with this BFS stuff.
Well I took 45 pics with the internal flash and another 45 with the
external flash. Out of 90 pics total, I got 23 with the BFS
syndrome.

This has obviously been a hot topic here over the last several
days, and I think I've read most of the posts about it. And I
don't remember anyone saying they've called Sony's support line
(the number under the box top) or returned their camera to Sony for
service. How come? Are people just accepting this? I'll tell
you, I love the camera except for this one fatal flaw, but $1000 is
too much for me to spend if I have to "work around" an engineering
flaw.

It's like saying I just bought a car that stalls 1/3 of the time
that you turn left...but that's ok, I rarely turn left.

Todd
 
Actually the random nature of this issue gives me more hope that Sony would look for a fix, rather than just saying it's a function of how the camera processes things at certain times. Something is obviously going wrong inside the camera when this happens, but none of us will be able to fix it. It's up to Sony.

Todd
I don't know if you were around the STF when the 505V had that BOCS
syndrome. Sony ended up coming up with a fix for it, but it
required folks to send it in to have it adjusted.

Sony may eventually end up doing it, but the more difficult aspect
this time around is that the problem shows up randomly, unlike the
BOCS issue with the 505V.

Even if Sony came up with a fix for this, I doubt I would send mine
in for adjustment. For me, this issue just doesn't come often, and
secondly, it's a matter of a quick w/b adjustment to bring it back
in line.

One suggestion for the interim if you decide to keep the camera.
There's a software package by Microsoft (Picture It). There is a
Correct Tint function that really takes care of the w/b issue in
just one click (as long as there is an area in the pic you know
should be neutral).

Regards,

John
Todd
This is the right approach.

I work for a very large PC manufacturer. When enough customers
return equipment with faults the problem is escalated and corrected.

Support is very expensive.

All the best,

Mark
Ok, I finally got my camera from Sears and I could hardly wait to
get it charged and see for myself what is up with this BFS stuff.
Well I took 45 pics with the internal flash and another 45 with the
external flash. Out of 90 pics total, I got 23 with the BFS
syndrome.

This has obviously been a hot topic here over the last several
days, and I think I've read most of the posts about it. And I
don't remember anyone saying they've called Sony's support line
(the number under the box top) or returned their camera to Sony for
service. How come? Are people just accepting this? I'll tell
you, I love the camera except for this one fatal flaw, but $1000 is
too much for me to spend if I have to "work around" an engineering
flaw.

It's like saying I just bought a car that stalls 1/3 of the time
that you turn left...but that's ok, I rarely turn left.

Todd
 
Todd, you are absolutely right!

But then go on, contact Sony support and pls report back to the forum. That would be a step forwards for you, Sony and all of us. Thanks!
Ok, I finally got my camera from Sears and I could hardly wait to
get it charged and see for myself what is up with this BFS stuff.
Well I took 45 pics with the internal flash and another 45 with the
external flash. Out of 90 pics total, I got 23 with the BFS
syndrome.

This has obviously been a hot topic here over the last several
days, and I think I've read most of the posts about it. And I
don't remember anyone saying they've called Sony's support line
(the number under the box top) or returned their camera to Sony for
service. How come? Are people just accepting this? I'll tell
you, I love the camera except for this one fatal flaw, but $1000 is
too much for me to spend if I have to "work around" an engineering
flaw.

It's like saying I just bought a car that stalls 1/3 of the time
that you turn left...but that's ok, I rarely turn left.

Todd
 
I agree with Jay completely. I too own an S70 and its has one of the most consistent flashes compared to S75, S85 and now F707. In certain circumstances I feel there is a magenta cast to white objects but at least it is consitant and not completely off the mark.
Don't even start that with me. I own the S70 and I'm used to
color-correcting a few shots, but not like this. This is something
completely different. Believe me, I'm as pro-Sony as anyone. I
feel bad now for bashing some of the other posters here before I
actually got my F707 in my own hands.

There is a difference between a shot that needs some "tweaking" and
what this F707 is doing. Identical scene, 45 shots in a row, and
the camera just "freaks out" for no reason. What this camera is
doing is not "just a fact of life" unless maybe you are used to
spending $1000 on things that don't work as they should. I for one
am not.

Todd
Ok, I finally got my camera from Sears and I could hardly wait to
get it charged and see for myself what is up with this BFS stuff.
Well I took 45 pics with the internal flash and another 45 with the
external flash. Out of 90 pics total, I got 23 with the BFS
syndrome.

This has obviously been a hot topic here over the last several
days, and I think I've read most of the posts about it. And I
don't remember anyone saying they've called Sony's support line
(the number under the box top) or returned their camera to Sony for
service. How come? Are people just accepting this? I'll tell
you, I love the camera except for this one fatal flaw, but $1000 is
too much for me to spend if I have to "work around" an engineering
flaw.

It's like saying I just bought a car that stalls 1/3 of the time
that you turn left...but that's ok, I rarely turn left.

Todd
 
There's a tendancy for folks here to have a difficult time detaching themselves from their camera. You saying that you have second thoughts about owning a 707 shouldn't be seen as an insult to anyone, but for a lot of folks here it is taken that way.

On the blue cast. It seems to be a charateristic with 707s but it may be something that could easily be fixed in the aftermarket. As I think I read, the 707 reverses the approch with the S85 and has a true hot shoe. This would be that you could use any number of aftermarket strobes of varying color temperatures. I if the current light source produces a blue tint with a amber gel or a gold umbrella it could be right on.

From everything that I have seen and read about the 707, the guts of this machine are incredible. I think that with a standard commercial strobe set up and a 707 you would get results that rival a Nikon D1X which costs about $5K more. The blue tint is really a minor tweek that professionals deal with on a daily basis by changing a gel or moving from a silver to a gold umbrella.

If you are doing a lot of flash pictures you need to be moving toward umbrellas anyway. When I first saw the gentleman from Finland's G1 pictures they screamed strobes and umbrellas to me. I think the 707 is a lot more camera than the G1 so the potential is incredible.

-EL
 
I totally agree. Are you planning on contacting Sony? I would be more than happy to add my support. I like the camera but believe that Sony should back their products up and correct any 'correctable' problems. I can't imagine they wouldn't want info on this situation. Could this not be a problem with the flash circuitry...perhaps feeding more power to it at times than others, accounting for the inconsistent nature, or perhaps just the intensity/wavelengths emitted from the bulbs/filaments? I guess I would just appreciate a Sony statement on the subject.

Todd... I would appreciate any feedback you can givere: your inquiries.

Phil B.
Ok, I finally got my camera from Sears and I could hardly wait to
get it charged and see for myself what is up with this BFS stuff.
Well I took 45 pics with the internal flash and another 45 with the
external flash. Out of 90 pics total, I got 23 with the BFS
syndrome.

This has obviously been a hot topic here over the last several
days, and I think I've read most of the posts about it. And I
don't remember anyone saying they've called Sony's support line
(the number under the box top) or returned their camera to Sony for
service. How come? Are people just accepting this? I'll tell
you, I love the camera except for this one fatal flaw, but $1000 is
too much for me to spend if I have to "work around" an engineering
flaw.

It's like saying I just bought a car that stalls 1/3 of the time
that you turn left...but that's ok, I rarely turn left.

Todd
 
I don't think it could be an intensity thing, since it occurs with both internal and external flash, and in the case of the external flash, the power is determined solely by the flash unit itself, not the camera.

I haven't called Sony yet. Although I have to say I don't have much confidence that whoever answers the phone will take me seriously. It will either take a Phil Askey to help us out, or all of us calling Sony en masse.

Todd
Todd... I would appreciate any feedback you can givere: your
inquiries.

Phil B.
Ok, I finally got my camera from Sears and I could hardly wait to
get it charged and see for myself what is up with this BFS stuff.
Well I took 45 pics with the internal flash and another 45 with the
external flash. Out of 90 pics total, I got 23 with the BFS
syndrome.

This has obviously been a hot topic here over the last several
days, and I think I've read most of the posts about it. And I
don't remember anyone saying they've called Sony's support line
(the number under the box top) or returned their camera to Sony for
service. How come? Are people just accepting this? I'll tell
you, I love the camera except for this one fatal flaw, but $1000 is
too much for me to spend if I have to "work around" an engineering
flaw.

It's like saying I just bought a car that stalls 1/3 of the time
that you turn left...but that's ok, I rarely turn left.

Todd
 
Either way, I am willing to add my voice if support is needed en masse. There is power in numbers.
[email protected]
I haven't called Sony yet. Although I have to say I don't have
much confidence that whoever answers the phone will take me
seriously. It will either take a Phil Askey to help us out, or all
of us calling Sony en masse.

Todd
Todd... I would appreciate any feedback you can givere: your
inquiries.

Phil B.
Ok, I finally got my camera from Sears and I could hardly wait to
get it charged and see for myself what is up with this BFS stuff.
Well I took 45 pics with the internal flash and another 45 with the
external flash. Out of 90 pics total, I got 23 with the BFS
syndrome.

This has obviously been a hot topic here over the last several
days, and I think I've read most of the posts about it. And I
don't remember anyone saying they've called Sony's support line
(the number under the box top) or returned their camera to Sony for
service. How come? Are people just accepting this? I'll tell
you, I love the camera except for this one fatal flaw, but $1000 is
too much for me to spend if I have to "work around" an engineering
flaw.

It's like saying I just bought a car that stalls 1/3 of the time
that you turn left...but that's ok, I rarely turn left.

Todd
 
On the blue cast. It seems to be a charateristic with 707s but it
may be something that could easily be fixed in the aftermarket. As
I think I read, the 707 reverses the approch with the S85 and has a
true hot shoe. This would be that you could use any number of
aftermarket strobes of varying color temperatures. I if the current
light source produces a blue tint with a amber gel or a gold
umbrella it could be right on.
Unfortunately, the 707 has the same dumb shoe as the S85.

Ron Parr
 

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