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another problem Image Bank

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You eliminate all possiblities when trouble shooting. You don't go in with the attitude "indeed the bios will not show any info."

I suppose "indeed the disk does not need to be low level formatted?"

Are you telling me something I know or do not know already, Gary?

Was it stated this was a USB connection to me? I asked that question.
Gary Berg said:
In Windows 2000, you will need to right-click on "My Computer",
select Manage, and click on the "Disk Management" choice. I believe
you will be able to find your drive on the right, and you will need
to create partitions on it. Make sure to use FAT or FAT32
partitions, not NTFS.
patrick said:
Hi Snake,

I'll take a look in the BIOS. But, I still wonder, do I really have
to look there for this drive? It's connected via USB, and it should
be a removable drive.

In the mean time I've installed Win2k, wich does recognize a
removable drive, but it says the driver is not right....
Click to expand...
Click to expand...
 
The Image Bank is a USB hard drive with support for copying from a CF card. If he's having trouble with the IB showing up on his PC, it must be connected as USB...
Snake Plissken said:
You eliminate all possiblities when trouble shooting. You don't go
in with the attitude "indeed the bios will not show any info."

I suppose "indeed the disk does not need to be low level formatted?"

Are you telling me something I know or do not know already, Gary?

Was it stated this was a USB connection to me? I asked that question.
Click to expand...
 
May I ask why you would want to use Win 2000 instead of WIN 98SE or ME? Win 2000 is generally regarded as a business OS. I have heard of many bugs with that version of OS.
patrick said:
patrick
Kurt Sonderegger said:
At this point, I'd just call Sima tech support tomorrow and let
them walk you through it. They have been very helpful in the past
and I have not had to wait on hold in order to talk to them.

Kurt
patrick said:
Hi, I just recieved my Image Bank. Trying to install it, I have
this problem:

(I have inserted a new Travelstar 3,2 Gb 2,5" harddisk, not yet
formatted)
When connected to my pc for the first time, my pc found a new
device, asked for the drivers and succesfully installed the
drivers. After that, I opened 'My Computer', but there was no new
drive to be found! Restarting didn't help. On my Image Bank, the
Ready light burns. My cables are connected correctly.
deleting the drivers and reinstalling didn't help either.

Does anyone have any idea???

thanx

patrick
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That statement does not make any sense to me other then you stating the obvious! Have you ever installed hard drives before? Do all hard drives come in USB versions?
Gary Berg said:
Snake Plissken said:
You eliminate all possiblities when trouble shooting. You don't go
in with the attitude "indeed the bios will not show any info."

I suppose "indeed the disk does not need to be low level formatted?"

Are you telling me something I know or do not know already, Gary?

Was it stated this was a USB connection to me? I asked that question.
Click to expand...
Click to expand...
 
I was reading this thread http://www.dpreview.com/forums/read.asp?forum=1023&page=1&message=1398692 . Also problems with a pc not detecting the IB, but finally it worked in win2K. I hoped it could make my IB work, but I had no succes (the IB was recognized, but in the device manager it has an exclamationmark on it, even if I change drivers. Code 10 error)

patrick
Snake Plissken said:
patrick said:
patrick
Kurt Sonderegger said:
At this point, I'd just call Sima tech support tomorrow and let
them walk you through it. They have been very helpful in the past
and I have not had to wait on hold in order to talk to them.

Kurt
patrick said:
Hi, I just recieved my Image Bank. Trying to install it, I have
this problem:

(I have inserted a new Travelstar 3,2 Gb 2,5" harddisk, not yet
formatted)
When connected to my pc for the first time, my pc found a new
device, asked for the drivers and succesfully installed the
drivers. After that, I opened 'My Computer', but there was no new
drive to be found! Restarting didn't help. On my Image Bank, the
Ready light burns. My cables are connected correctly.
deleting the drivers and reinstalling didn't help either.

Does anyone have any idea???

thanx

patrick
Click to expand...
Click to expand...
Click to expand...
Click to expand...
 
I upgraded to Win 2000 almost a year ago from Win 98SE, and am VERY happy that I did. It is a very stable operating system compared to Win 98SE. I can leave my system running for weeks without rebooting. Most reboots are because I installed something new. The only downside is that you have to click the mouse 3 times to stop a USB device before you unplug it. Win 98SE crashed on me all the time.

If your accessories (scanner, printer etc.) have drivers for Win 2000, it's a great OS. Windows XP is built on Win 2000, so it should be just as stable. I highly recommend the upgrade unless you have a very old system, and/or less than 128 mb of RAM. RAM upgrades are cheap, though. I have a 400 Mhz machine with 310 MB of RAM (you don't need that much, but Photoshop loves it).

Brad
Snake Plissken said:
patrick said:
patrick
Kurt Sonderegger said:
At this point, I'd just call Sima tech support tomorrow and let
them walk you through it. They have been very helpful in the past
and I have not had to wait on hold in order to talk to them.

Kurt
patrick said:
Hi, I just recieved my Image Bank. Trying to install it, I have
this problem:

(I have inserted a new Travelstar 3,2 Gb 2,5" harddisk, not yet
formatted)
When connected to my pc for the first time, my pc found a new
device, asked for the drivers and succesfully installed the
drivers. After that, I opened 'My Computer', but there was no new
drive to be found! Restarting didn't help. On my Image Bank, the
Ready light burns. My cables are connected correctly.
deleting the drivers and reinstalling didn't help either.

Does anyone have any idea???

thanx

patrick
Click to expand...
Click to expand...
Click to expand...
Click to expand...
 
I've installed MANY hard drives in PCs, and a few in laptops - I do PC support for a living. No PC bios I have ever heard of has provided support for a USB hard drive in the bios itself. When you buy a USB "hard drive" what you are buying is a standard drive (normally IDE) with electronics to make it talk USB. Since PCs don't have anything to talk to USB until the operating system is loaded (loading USB drivers) the drive won't show up in the bios.
Snake Plissken said:
That statement does not make any sense to me other then you stating
the obvious! Have you ever installed hard drives before? Do all
hard drives come in USB versions?
Click to expand...
 
Snake Plissken said:
May I ask why you would want to use Win 2000 instead of WIN 98SE or
ME? Win 2000 is generally regarded as a business OS. I have heard
of many bugs with that version of OS.
Click to expand...
Ahhh cuz win2k is rock solid stable and doesn't crash....unlike every other windows Os...

Tony
 
I'd prefer not to waste my time with you , but as I said all possibilities need to be eliminated when trying to figure out installation problems. His hard drive inside his computer "could have been" going bad or defective. A simple and effective way to determine that is checking the system bios for randomly changing values within the bios area. It is not a fool proof method for checking the integrity of a hard drive, but it is a start to ELIMINATE THE POSSIBLITY! If he looked inside the bios area to check the setting of the cyl heads, etc. and found those values to be changing by entering, leaving, reentry it proves to be potentially bad sectors on his hard drive. This in turn "may be" the reason he was having trouble installing his IB. Hard drive problems can lead to install problems with USB devices. Especially with the values of your hard drive changing because of sector errors. This is the simple method before running scandisk. I had a USB device error and trouble installing a USB device because of this very situation! The end result of my dilemma was a bad hard disk. It is worthless to argue with someone like yourself.
Gary Berg said:
Snake Plissken said:
That statement does not make any sense to me other then you stating
the obvious! Have you ever installed hard drives before? Do all
hard drives come in USB versions?
Click to expand...
Click to expand...
 
Yep, sadly enough Windows still doesn't recognize it as a removable disk.

I still have not heard anything from Sima yet (1 week), so I'm afriad I'm going to have to send it back....

Connecting it to another computer Win2K gave the same error.

I read another thread about the same kind of problem http://www.dpreview.com/forums/read.asp?forum=1023&page=1&message=1473311

and Reto ( http://ourworld.cs.com/_ht_a/ateliereto/ImageTank/index.htm )told me quite some people had mailed him already with the same kind of problem. Hardware problem?

I'll let you know when there is some news!

patrick
RileyJ said:
patrick, how about an update. Is it still broke?
Click to expand...
 
Update:

I have called Sima tech support (excellent service) and walked through the whole procedure. They think it might be a defective cable, I'll hear from them in a few days.
patrick said:
Connecting it to another computer Win2K gave the same error.

I read another thread about the same kind of problem
http://www.dpreview.com/forums/read.asp?forum=1023&page=1&message=1473311
and Reto (
http://ourworld.cs.com/_ht_a/ateliereto/ImageTank/index.htm )told
me quite some people had mailed him already with the same kind of
problem. Hardware problem?

I'll let you know when there is some news!

patrick
RileyJ said:
patrick, how about an update. Is it still broke?
Click to expand...
Click to expand...
 
Patrick,

Thanks for the update on the IB problem. I'm one of those waiting to receive my IB and will be installing a 20gb hd. Some of these "outstanding" problems were/are making me nervous. The fact that Sima think it's a cable problem makes me feel somewhat better... That meaning I'm glad that it's not a design problem that would necessarily effect more units.....

I am sorry you have to go through this cruel and unusual punishment, but do appreciate you keeping us apprised of the situation.

Regards,
Don
patrick said:
Update:

I have called Sima tech support (excellent service) and walked
through the whole procedure. They think it might be a defective
cable, I'll hear from them in a few days.
Click to expand...
 
that is what I was going to suggest is do your fdisk in a laptop then put the drive in the image bank and have win2k format it for you.

Tony
 
Tony, I've done that for 4 times now, I'm sure my drive is working correctly. But still the IB is not recognized when it is connected to my PC (and also when connected to someone elses PC). In the mean time I have been emailing wth the helpdesk, they are very helpfull. Their last idea is to installit without my antivirussoftware running. I will try that, but I don't think it really makes a difference...

I can use the IB to copy my pictures to, and when i connect the drive in a laptop, I can acces the drive (as a normal IDE drive) an transfer files.

I still believe it is a driver problem anyhow, but then again, how to solve it?

I'll let you know when the story continues!!
patrick
Tony Carro said:
that is what I was going to suggest is do your fdisk in a laptop
then put the drive in the image bank and have win2k format it for
you.

Tony
Click to expand...
 
Did you ever get the problem fixed? Do you know what the problem was? Did you resolve it on your own?

Exact same thing has happened to me with the Error code 10, the no drive letter, and the "!" mark by the usb device.

B A H
patrick said:
I have called Sima tech support (excellent service) and walked
through the whole procedure. They think it might be a defective
cable, I'll hear from them in a few days.
patrick said:
Connecting it to another computer Win2K gave the same error.

I read another thread about the same kind of problem
http://www.dpreview.com/forums/read.asp?forum=1023&page=1&message=1473311
and Reto (
http://ourworld.cs.com/_ht_a/ateliereto/ImageTank/index.htm )told
me quite some people had mailed him already with the same kind of
problem. Hardware problem?

I'll let you know when there is some news!

patrick
RileyJ said:
patrick, how about an update. Is it still broke?
Click to expand...
Click to expand...
Click to expand...
-- http://www.pbase.com/gdguidehttp://adigitaldreamer.com/portfolio/
 
april 2003....

The incredible has happened....

I tried connecting my IB for the 437th time, and it was recognized by my laptop (WinXP) without any hesitation....

IT WORKS.
But why? Beats me.

Anyway,I have used it for almost 2 yearsby opening itand connecting it to my pc on the IDE-cable, now I can use it by connecting it with the USB cable.

BAH, did you manage to get it working in the mean time?

patrick
B A H said:
Exact same thing has happened to me with the Error code 10, the no
drive letter, and the "!" mark by the usb device.

B A H
patrick said:
I have called Sima tech support (excellent service) and walked
through the whole procedure. They think it might be a defective
cable, I'll hear from them in a few days.
patrick said:
Connecting it to another computer Win2K gave the same error.

I read another thread about the same kind of problem
http://www.dpreview.com/forums/read.asp?forum=1023&page=1&message=1473311
and Reto (
http://ourworld.cs.com/_ht_a/ateliereto/ImageTank/index.htm )told
me quite some people had mailed him already with the same kind of
problem. Hardware problem?

I'll let you know when there is some news!

patrick
RileyJ said:
patrick, how about an update. Is it still broke?
Click to expand...
Click to expand...
Click to expand...
--
http://www.pbase.com/gdguide
http://adigitaldreamer.com/portfolio/
Click to expand...
 
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