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Nikon Repair! (8800)

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Johndig

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Johndig
CP-885, CP-8800, D-50, (pbase supporter)
PAS #19, MAA

Last Thursday I drove from Northern, NJ to Melville, NY (Long Island) to Nikon. I dropped of my CP-8800. It had developed a strange feel to the off and on power switch. Today, Thursday, one week later the camera came UPS to my front door. Repaired, checked, cleaned and also "Firmware Upgrade". I had installed 1.7 but I guess they did it again. As usual Nikon took car of me. That is the reason I only purchase a Nikon extende warrenty. I have one on this camera and my D-50.

John D.
 
That is great service, John. I also plan to purchase a Nikon extended warranty on my next Nikon. It is actually not very expensive and with one repair or adjustment out of warranty it will more than pay for itself.
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Darlene
My main cameras - Nikon 5700 and 8800
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Hi John: I bought my 8800 from a dealer here in Tempe, AZ. At time of purchase (July 19, 2005) the salesman sold me a Nikon Warranty after clearing it with the Nikon Rep by phone. Last week I called the dealer to find out where the Warranty paperwork was. He said that he made a mistake and that Nikon "Did Not" offer an extended warranty on this camera. He refunded my money which I used to buy a spare En-EL7 battery. I'd hate to think that a longtime dealer here would have lied to me. I bought my 990 from Kits Cameras (not where I bought my 8800) over five years ago and the extended warranty I bought from them is good till 2007. Any help or suggestion you might have for me would be greatly appreciated. Thanks and cheeers...BC
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Bruce Sr
PBASE Supporter
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http://www.pbase.com/johndig/arizona
http://www.pbase.com/johndig/grand_canyon
http://www.pbase.com/johndig/john
http://www.pbase.com/johndig/italyfav
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http://www.pbase.com/johndig/arizona_flowers
http://www.pbase.com/johndig/italy05
Johndig
CP-885, CP-8800, D-50, (pbase supporter)
PAS #19, MAA

Challange the dealer. If he does not help call Nikon or e-mail them. In this case the warrentry is for any CP camera. You should be able to get it!
Good Luck,
John D.
 
Thank you John.

I spoke with Nikon at great length and was told that they "Do" offer the (ESC 5482) Extended Service Coverage for the CP8800. They suggested I contact the dealer Management, tell them I spoke with Nikon, tell them this coverage is available, and that I'd like to purchase it.

This morning I visited the dealer. My original salesman waited on me and was anything but polite and civil. After a very upsetting confrontation, he grudgingly agreed to order such a Nikon Plan in my behalf. He said it had to be a "special Order", that it was not in his Nikon catalog, that was not in his computer, that the Nikon Rep had made a mistake, etc, etc, etc,. He finally said he would order it and notify me when it came in from Nikon. I am hoping to have this resolved in the reasonably near future. I shall be patient about that. Once I finally have my Nikon Extended Service Coverage I will certainly not make any further purchases from this local company. If, for some reason, there is no satisfactory solution from this dealer I will pursue it further with Nikon.

On the other hand, Nikon Tech Support was extremely helpful, very generous with their time and followed up the phone conversaion with a detailed e-mail message summarizing accurately the entire matter we discussed. Their service response could not have been better! The same holds true for all of my prior dealings with Nikon.

Anyway, what was meant to be a pleasant consumer experience turned out to be an unpleasant confrontation. How unfortunate that situations such as this occur. Thanks again and cheers...Bruce Sr.
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Bruce Sr
PBASE Supporter
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It is unfortunate indeed, Bruce. I can't understand why your local store employee would act in such a fashion unless he felt some personal "gotcha" from your having gone to Nikon to obtain the facts. Some people are actually afraid to admit they made a mistake. It's not the end of the world for goodness sake. That guy needs to lighten up.
 
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