I'm sure Viking will pay a few rebates to calm the waters and forestall litigation, but at the same time they are denying many applications for bogus reasons. That should not be tolerated. If a person buys the product during the rebate time frame and submits all the required documents for the rebate, then he is legally entitled to the rebate check. Hank
-
Welcome to the new forums! Please read this first. For known issues we are working to resolve, click here.
Viking CF Rebate ?
- Thread starter skanter
- Start date
While I can't claim to know their motivation, I agree about "rebate crap." I never count price rebates in any buying decision I make. The only thing I take into consideration is the up-front money I have to pay. Anything else is a gimick, and life's too short to waste time on them.
Still nothing. When I called the 800 number, the person just told me to wait 1 more month! It was in their system since June 3. I can't understand how Viking can promote something and then fail to comply with their end. They got paid already anyway. Makes me think if I'm going to deal with them again when it comes to rebates.
Where do you go on Amazon's web site to rate a company? I couldn't find it. Hank
Just to save people the trouble of reading all the posts, there has not anyone who has received a rebate yet.
I just got a $45 rebate on my CD rom drive, $60 worth of rebates on my new harddrives, and $60 on a new monitor, and $60 on my backyard lights - a 100% track record. Lets hope Viking doesn't spoil that.
In the meantime, I'm emailing Amazon while we can still do something about it..
I just got a $45 rebate on my CD rom drive, $60 worth of rebates on my new harddrives, and $60 on a new monitor, and $60 on my backyard lights - a 100% track record. Lets hope Viking doesn't spoil that.
In the meantime, I'm emailing Amazon while we can still do something about it..
I just sent one too. EVERYONE SHOULD SEND ONE !!!
I'll never forget the time I bought a Polaroid disposable camera - cost $20 or so and had a $5 rebate. They dis-allowed the rebate on a technicality. Made me so mad - here I had spent time filling out the paperwork on this piddly rebate (well I was a student at the time, so it wasn't entirely meaningless...) and I still didn't get anything.
Result? I never bought another Polaroid product ever again. Not a one.
An over-reaction? Well, I figured that I was buying the camera for fun (it's not like I really needed a camera that produced instant 3x4 inch prints
and for whatever reason dealing with the rebate had really made me very annoyed. What's fun about that?
(And I did send them a letter complaining about the rebate, which they never did respond to.)
(More rationally, I've since then avoided rebates that aren't large enough to warrant bother.)
(And no, I don't think Polaroid died because they messed up their rebate strategy, but it may cost companies like Viking a lot more because of how wired their customers are. I sure decided to avoid them...)
Result? I never bought another Polaroid product ever again. Not a one.
An over-reaction? Well, I figured that I was buying the camera for fun (it's not like I really needed a camera that produced instant 3x4 inch prints
and for whatever reason dealing with the rebate had really made me very annoyed. What's fun about that?(And I did send them a letter complaining about the rebate, which they never did respond to.)
(More rationally, I've since then avoided rebates that aren't large enough to warrant bother.)
(And no, I don't think Polaroid died because they messed up their rebate strategy, but it may cost companies like Viking a lot more because of how wired their customers are. I sure decided to avoid them...)
TheVikingGuy
Well-known member
Dear Viking Customers,
I am very concerned about each of your individual concerns. I will personally research and reply regarding the status of each of your rebates if you will please email me at [email protected]. In order to expedite the situation please set the title of the email as "Viking Rebate Status", and provide me with your name, address, phone number, and email address (please have it match the information you put on the rebate form).
We have sent out thousands of checks and we still have thousands more to send. We did not anticipate, and perhaps were not properly prepared, for the flood of customers that were so excited about the great offer we started providing a few months ago. We made the proper adjustments to allow for a smoother customer experience. One of the many changes we made was making the rebate itself more user friendly.
For those of you that truly know Viking and have had the opportunity to deal with us over the past 13 years are aware that our company reputation is one of the best in the industry. Be rest assured that we will do whatever is possible to handle your concerns as quickly as possible.
Please take a few moments to send the requested information to the email stated above and I will make sure that a response (or check) is sent to you as soon as possible.
Thank you for your business and continued support of the Viking flash product line.
Sincerely,
David Payne
eBusiness Channel Account Manager
Viking Components, Inc.
David
Thanks for taking the time to inform us of the current situation. I had sent out the email as you detailed in your post. I hope things will turn out right because I have no complaints on the product, just the way this was handled. Thanks again.
Roni
Thanks for taking the time to inform us of the current situation. I had sent out the email as you detailed in your post. I hope things will turn out right because I have no complaints on the product, just the way this was handled. Thanks again.
Roni
I too have followed the instructions. The ball is in thier court, let's see how it gets handled.
I have sent in my request also. I am glad to see the response from Viking as the first step towards a firm answer and improved customer relationship. I am even more delighted to see that the collective action of this forum worked.
Shii
Shii
Another thing why do they need all are info to send us a check, they allready have it with are rebate forms. I think they just threw them away.
TheVikingGuy
Well-known member
Danny,
I understand your frustration. I have had slow rebates happen to me when I have purchased products and sent in the rebates. When the rebates were slow I did everything in my power to find out the status of the rebate and make sure that I was truly going to receive it.
However, when I have received my rebates on time I have never taken the time to let the public know my satisfaction--maybe I should in the future.
David Payne
I understand your frustration. I have had slow rebates happen to me when I have purchased products and sent in the rebates. When the rebates were slow I did everything in my power to find out the status of the rebate and make sure that I was truly going to receive it.
However, when I have received my rebates on time I have never taken the time to let the public know my satisfaction--maybe I should in the future.
David Payne
TheVikingGuy
Well-known member
In order to locate and track the rebate down for each of the Viking customers, some information is required.
David Payne
David Payne
I just want my rebate. the viking cards have been good cards no problems I have 2 of them would purchase more if it was'nt for this rebate scam.
unfortunately I ordered my second 1 before I knew they were not going to honor their rebate. Amazon is a great reliable site to do business with but this garbage has got to stop.
Nitevision
Member
- Messages
- 37
- Reaction score
- 0
I see you are busy this morning with ten posts in the last 4 hours to various forums here at dpreview. I for one give you credit for letting your current, your past, and your future customers know the status of the rebate frustration.
I see this clearly as damage control on behave of Viking wanting to calm the nerves of their customers. This is a good step in showing your customers that you stand behind what you promote.
It is only hoped that the next time Viking puts on a rebate offer that they respond more quickly to the concerns of their customers and not to put them off as Viking has done, as it is so clearly indicated be these forums, for what ever reason it may of occurred.
I had placed my first ever Viking 128m order from Amazon one day before the first complaints started to appear and then became discouraged on what I was reading at this forum. When I received my Viking card I quickly returned it back to Amazon for a refund and have ordered a Mr. Flash 128m from http://www.Newegg.com at $53.00.
I will see how the rebate situation will turn out before ordering from Viking in the future.
Sincerely,
Nite....
I see this clearly as damage control on behave of Viking wanting to calm the nerves of their customers. This is a good step in showing your customers that you stand behind what you promote.
It is only hoped that the next time Viking puts on a rebate offer that they respond more quickly to the concerns of their customers and not to put them off as Viking has done, as it is so clearly indicated be these forums, for what ever reason it may of occurred.
I had placed my first ever Viking 128m order from Amazon one day before the first complaints started to appear and then became discouraged on what I was reading at this forum. When I received my Viking card I quickly returned it back to Amazon for a refund and have ordered a Mr. Flash 128m from http://www.Newegg.com at $53.00.
I will see how the rebate situation will turn out before ordering from Viking in the future.
Sincerely,
Nite....
Considering TheVikingGuy replied here at least we know they might respond under pressure. Compare to Canon's silence over our gripes & the slap-on-the-face firmware update, well, you get the idea.
Where is TheCanonGuy?
Where is TheCanonGuy?
Similar threads
Keyboard shortcuts
- f
- Forum