Proshow Gold Has Problems

Just upgraded to the 2.5 (1615 release) and the program has severe problems when trying to create a DVD.

The prior version worked with no problems so I am fairly certain it is not a problem with my system.

Photodex response was to disable most of the software on my system including disconnecting the scanner. That is rubbish and is indicative of clueless support people providing answers that are nothing more than spitting into the wind.

So those of you consider upgrading to the next version of Proshow do so with some considerable caution as the latest and greatest version is seriously flawed.

--
RayT

Ray Thompson said:

So those of you consider upgrading to the next version of Proshow
do so with some considerable caution as the latest and greatest
version is seriously flawed.

Click to expand...

They usually are. You're generally wiser to wait until at least the first round of patches come out.

So its serious flawed because you had a problem. Just last night I burned a show with 2.5 to DVD that worked perfectly so I would say its not flawed at all. So for those that are thinking of upgrading, I say its a good idea and well worth it.

Jason

Ray Thompson said:

Just upgraded to the 2.5 (1615 release) and the program has severe
problems when trying to create a DVD.

The prior version worked with no problems so I am fairly certain it
is not a problem with my system.

Photodex response was to disable most of the software on my system
including disconnecting the scanner. That is rubbish and is
indicative of clueless support people providing answers that are
nothing more than spitting into the wind.

So those of you consider upgrading to the next version of Proshow
do so with some considerable caution as the latest and greatest
version is seriously flawed.

--
RayT

Click to expand...

gehutch said:

Ray Thompson said:

So those of you consider upgrading to the next version of Proshow
do so with some considerable caution as the latest and greatest
version is seriously flawed.

Click to expand...

Click to expand...

Any one tried making a auto run pc disc? Im unable to do it with the new version but can still do iit ok with the old version, error message says temp file full and temp disc may be full
??? no it isnt and I haven't got a temp disc.

I like 2.5 ( which was free for me) and I am sure they will sort this problem out.
I can copy an .exe version with Nero so not the end of the world.

I'll be burning 25+ DVD's tonight after my final shots, music tracks, and credits are added to the show. I promise to come back here and complain about PSG if I have any trouble.

Question,

Have you updated your DVD burner's firmware? I know I had to because of a driver issue with WinXP SP2. I'm not blaming Microsoft or NEC or Intel or Photodex.

I just updated my BIOS on my Motherboard that is now 2 years old (from creation date, mine is only 2 months old), and now my machine won't shut down, LOL, Intel is seriously flawed because they can't get the BIOS right after 2 years? NO wait... its Miscrosofts fault because they continue to patch holes and fix security problems! Jerks! Why cant they just stop trying to improve? I'm just gonna buy another Mac or go back to Linux because then I don't have to worry about using lots of different hardware. (or software for that matter)

Have you taken every step to remain hardware and software and firmware updated and compatible?

Now go design software for use by those who do and those who don't with thousands and thousands of possible hardware combinations, and several OS options...

Jason Edwards said:

Jason

Ray Thompson said:

Just upgraded to the 2.5 (1615 release) and the program has severe
problems when trying to create a DVD.

The prior version worked with no problems so I am fairly certain it
is not a problem with my system.

Photodex response was to disable most of the software on my system
including disconnecting the scanner. That is rubbish and is
indicative of clueless support people providing answers that are
nothing more than spitting into the wind.

So those of you consider upgrading to the next version of Proshow
do so with some considerable caution as the latest and greatest
version is seriously flawed.

--
RayT

Click to expand...

Click to expand...

Ray Thompson said:

Just upgraded to the 2.5 (1615 release) and the program has severe
problems when trying to create a DVD.

The prior version worked with no problems so I am fairly certain it
is not a problem with my system.

Photodex response was to disable most of the software on my system
including disconnecting the scanner. That is rubbish and is
indicative of clueless support people providing answers that are
nothing more than spitting into the wind.

So those of you consider upgrading to the next version of Proshow
do so with some considerable caution as the latest and greatest
version is seriously flawed.

--
RayT

Click to expand...

..installing the v2.5 because it was such a major upgrade compared to v2.0 (or at least in my opinion).

Interestingly they said this:-

I suggest that you uninstall the previous version and the photodex presenter and then install the new ProShow Gold version 2.5 Build 1615. Make sure that you disable your anti-virus software before installing the new version of the program, as well as when you open the program for the first time.

----------------------------------------------------------------------------------------------

Now I had already done just that (impatient or what) and have build 1613 installed now. But what I find interesting is the ref to leaving the anti virus disabled on first launch of PSG.

What I did noticed, briefly, when it was started that first time was a flash screen saying something about building databases. So, it is possible that because of the sheer variety of systems out there that if the 'building databases' is affected there will be errors therafter?!

Having said all that I feel reasonably confident of installing 1615 (over the top of 1613 ???) and I will for sure report back if I get any DVD burning issues which incidently was the prime reason I bought PSG in the first place.

HTH

I upgraded to version 2.5 and now have problems burning DVDs. No problem with CDs though. When I go to burn a DVD it sometimes shuts ProShow down. Another time it burned a DVD and said it was burned successfully, but I could not get the DVD out of the drive unless I restarted the computer.

Finally I was able to create an ISO and burned a DVD using Nero. I have wasted 6-8 DVDs trying to get version 2.5 to work.

Box Brownie said:

Ray Thompson said:

Just upgraded to the 2.5 (1615 release) and the program has severe
problems when trying to create a DVD.

The prior version worked with no problems so I am fairly certain it
is not a problem with my system.

Photodex response was to disable most of the software on my system
including disconnecting the scanner. That is rubbish and is
indicative of clueless support people providing answers that are
nothing more than spitting into the wind.

So those of you consider upgrading to the next version of Proshow
do so with some considerable caution as the latest and greatest
version is seriously flawed.

--
RayT

Click to expand...

..installing the v2.5 because it was such a major upgrade compared
to v2.0 (or at least in my opinion).

Interestingly they said this:-

I suggest that you uninstall the previous version and the photodex
presenter and then install the new ProShow Gold version 2.5 Build
1615. Make sure that you disable your anti-virus software before
installing the new version of the program, as well as when you open
the program for the first time.

----------------------------------------------------------------------------------------------
Now I had already done just that (impatient or what) and have build
1613 installed now. But what I find interesting is the ref to
leaving the anti virus disabled on first launch of PSG.

What I did noticed, briefly, when it was started that first time
was a flash screen saying something about building databases. So,
it is possible that because of the sheer variety of systems out
there that if the 'building databases' is affected there will be
errors therafter?!

Having said all that I feel reasonably confident of installing 1615
(over the top of 1613 ???) and I will for sure report back if I get
any DVD burning issues which incidently was the prime reason I
bought PSG in the first place.

HTH

Click to expand...

LOL Slideshow and well said.

That is a lot of DVD what are your slide shows about? I just bought proshow last week and made my first show. It is at http://www.shawngrantsworld.com click on photos then slide show. It is on east tennessee. I haven't burned any DVD yet but sure it will work. Everything always works on my computer. It is a fun program.
--
Shawn Grant

First I have to say that I really like ProShow. While I had problems burning DVDs in version 2.5 (see below), I feel it fair to say I have solved the problem. It seems that the disks that I was using do not seem to work with ver. 2.5??? I tried another DVD brand and now it works. Odd solution but never the less I am burning DVDs again.

Craig Eppling said:

Finally I was able to create an ISO and burned a DVD using Nero. I
have wasted 6-8 DVDs trying to get version 2.5 to work.

Box Brownie said:

Ray Thompson said:

Just upgraded to the 2.5 (1615 release) and the program has severe
problems when trying to create a DVD.

The prior version worked with no problems so I am fairly certain it
is not a problem with my system.

Photodex response was to disable most of the software on my system
including disconnecting the scanner. That is rubbish and is
indicative of clueless support people providing answers that are
nothing more than spitting into the wind.

So those of you consider upgrading to the next version of Proshow
do so with some considerable caution as the latest and greatest
version is seriously flawed.

--
RayT

Click to expand...

..installing the v2.5 because it was such a major upgrade compared
to v2.0 (or at least in my opinion).

Interestingly they said this:-

I suggest that you uninstall the previous version and the photodex
presenter and then install the new ProShow Gold version 2.5 Build
1615. Make sure that you disable your anti-virus software before
installing the new version of the program, as well as when you open
the program for the first time.

----------------------------------------------------------------------------------------------
Now I had already done just that (impatient or what) and have build
1613 installed now. But what I find interesting is the ref to
leaving the anti virus disabled on first launch of PSG.

What I did noticed, briefly, when it was started that first time
was a flash screen saying something about building databases. So,
it is possible that because of the sheer variety of systems out
there that if the 'building databases' is affected there will be
errors therafter?!

Having said all that I feel reasonably confident of installing 1615
(over the top of 1613 ???) and I will for sure report back if I get
any DVD burning issues which incidently was the prime reason I
bought PSG in the first place.

HTH

Click to expand...

Click to expand...

Big T uk said:

Any one tried making a auto run pc disc? Im unable to do it with
the new version but can still do iit ok with the old version, error
message says temp file full and temp disc may be full
??? no it isnt and I haven't got a temp disc.
I like 2.5 ( which was free for me) and I am sure they will sort
this problem out.
I can copy an .exe version with Nero so not the end of the world.

Click to expand...

I found I could make smaller autorun cd but not large(ish).
eventually managed to make one by unchecking include files
looks like there wasn'tenough temp storage space wherever it keeps the
image until burning ( I have 25G free space on hard drive)
might help someone if they have the same problem
Ted

Jason Edwards said:

So its serious flawed because you had a problem. Just last night I
burned a show with 2.5 to DVD that worked perfectly so I would say
its not flawed at all. So for those that are thinking of upgrading,
I say its a good idea and well worth it.

Click to expand...

By using your logic you say it is not flawed because you did not have any problems. If my one event is not valid, then neither is yours.

--
RayT

Box Brownie said:

I suggest that you uninstall the previous version and the photodex
presenter and then install the new ProShow Gold version 2.5 Build
1615. Make sure that you disable your anti-virus software before
installing the new version of the program, as well as when you open
the program for the first time.

Click to expand...

Except the uninstall of Proshow does not remove all the files, folders, and registry entries. You have to manually remove all these entries.

And it does not help with the problem. When I sent Photodex the specifics of the error (module and address) they said that the problem had been fixed and to get the latest update. Hrrmph, I gues it was a real problem.

Now the program crashes after rendering the show when it used to crash when it started rendering the show. You now have to wait longer for the program to fatally crash. What an improvement!

--
RayT

Craig Eppling said:

First I have to say that I really like ProShow. While I had
problems burning DVDs in version 2.5 (see below), I feel it fair to
say I have solved the problem. It seems that the disks that I was
using do not seem to work with ver. 2.5??? I tried another DVD
brand and now it works. Odd solution but never the less I am
burning DVDs again.

Click to expand...

Well, perhaps. But I had the same problems when burning an ISO which is not affected by the media that is being used.

--
RayT

you using? I have to admit to the exact problem as you at this moment. I have been able to produce most of a DVD ISO file, that does burn fine with Sonic, and on my Mac with Toast and the built in OSX Disk Utility. I get a crash right after rendering and just a few seconds into "building DVD image". If I respond to the crash by clicking on the "report this to Microsoft" button, then there isn't a resulting ISO file. If I leave it alone for several minutes, then I get an ISO file, even tho' I get the crash and crash report.

I have included the original files in the show, and can't access these files from the burned DVD. Of course I didn't test this before I finished burning 25 DVD's and am debating if I should burn 25 corrected DVD's (if I can correct it) or providing data CD's along with the DVD. (slideshow for local Theater cast and crew)

I've narrowed it down on my machine to Power DVD and or Intel SoundMax drivers. This isn't the first time I've personally had problems with Nero product drivers, and SoundMax has never worked correctly on my machine, this and other problems are why I have a new motherboard on the way.

In my case I already know I have hardware/driver issues that are not related to ProShowGold, but it looks like PSG is going to be a casualty or victim too.

Ray Thompson said:

Box Brownie said:

I suggest that you uninstall the previous version and the photodex
presenter and then install the new ProShow Gold version 2.5 Build
1615. Make sure that you disable your anti-virus software before
installing the new version of the program, as well as when you open
the program for the first time.

Click to expand...

Except the uninstall of Proshow does not remove all the files,
folders, and registry entries. You have to manually remove all
these entries.

And it does not help with the problem. When I sent Photodex the
specifics of the error (module and address) they said that the
problem had been fixed and to get the latest update. Hrrmph, I gues
it was a real problem.

Now the program crashes after rendering the show when it used to
crash when it started rendering the show. You now have to wait
longer for the program to fatally crash. What an improvement!

--
RayT

Click to expand...

Thats what I was getting at Ray. Just because it does not work for you does not mean its bad and just because it works for me does not mean its good.

Thanks
Jason

Ray Thompson said:

Jason Edwards said:

So its serious flawed because you had a problem. Just last night I
burned a show with 2.5 to DVD that worked perfectly so I would say
its not flawed at all. So for those that are thinking of upgrading,
I say its a good idea and well worth it.

Click to expand...

By using your logic you say it is not flawed because you did not
have any problems. If my one event is not valid, then neither is
yours.

--
RayT

Click to expand...

Do you mean you had problems burning an ISO or creating an ISO. If you are having problems burning the ISO then I would say its Proshow since you cant burn from another program. Now if you are having problems creating, well that another story.

Hope you get it fixed...it really is a good program.
Jason

Ray Thompson said:

Craig Eppling said:

First I have to say that I really like ProShow. While I had
problems burning DVDs in version 2.5 (see below), I feel it fair to
say I have solved the problem. It seems that the disks that I was
using do not seem to work with ver. 2.5??? I tried another DVD
brand and now it works. Odd solution but never the less I am
burning DVDs again.

Click to expand...

Well, perhaps. But I had the same problems when burning an ISO
which is not affected by the media that is being used.

--
RayT

Click to expand...

Not being able to burn a DVD from within the program is a serious bug, but does not mean the version as a whole has serious flaws as you suggest.

Jason

Jason Edwards said:

Thanks
Jason

Ray Thompson said:

Jason Edwards said:

So its serious flawed because you had a problem. Just last night I
burned a show with 2.5 to DVD that worked perfectly so I would say
its not flawed at all. So for those that are thinking of upgrading,
I say its a good idea and well worth it.

Click to expand...

By using your logic you say it is not flawed because you did not
have any problems. If my one event is not valid, then neither is
yours.

--
RayT

Click to expand...

Click to expand...

I meant to say its NOT Proshow if you cant BURN an ISO from another program and that it was probally Proshow if you cant CREATE an ISO.

Jason

Jason Edwards said:

Hope you get it fixed...it really is a good program.
Jason

Ray Thompson said:

Craig Eppling said:

First I have to say that I really like ProShow. While I had
problems burning DVDs in version 2.5 (see below), I feel it fair to
say I have solved the problem. It seems that the disks that I was
using do not seem to work with ver. 2.5??? I tried another DVD
brand and now it works. Odd solution but never the less I am
burning DVDs again.

Click to expand...

Well, perhaps. But I had the same problems when burning an ISO
which is not affected by the media that is being used.

--
RayT

Click to expand...

Click to expand...

Does Pro Show Gold have this function on the program?

SlideShowBob said:

I have included the original files in the show, and can't access
these files from the burned DVD. Of course I didn't test this
before I finished burning 25 DVD's and am debating if I should burn
25 corrected DVD's (if I can correct it) or providing data CD's
along with the DVD. (slideshow for local Theater cast and crew)

I've narrowed it down on my machine to Power DVD and or Intel
SoundMax drivers. This isn't the first time I've personally had
problems with Nero product drivers, and SoundMax has never worked
correctly on my machine, this and other problems are why I have a
new motherboard on the way.

In my case I already know I have hardware/driver issues that are
not related to ProShowGold, but it looks like PSG is going to be a
casualty or victim too.

Ray Thompson said:

Box Brownie said:

I suggest that you uninstall the previous version and the photodex
presenter and then install the new ProShow Gold version 2.5 Build
1615. Make sure that you disable your anti-virus software before
installing the new version of the program, as well as when you open
the program for the first time.

Click to expand...

Except the uninstall of Proshow does not remove all the files,
folders, and registry entries. You have to manually remove all
these entries.

And it does not help with the problem. When I sent Photodex the
specifics of the error (module and address) they said that the
problem had been fixed and to get the latest update. Hrrmph, I gues
it was a real problem.

Now the program crashes after rendering the show when it used to
crash when it started rendering the show. You now have to wait
longer for the program to fatally crash. What an improvement!

--
RayT

Click to expand...

Click to expand...

Hey Shawn,

This show I was doing is for cast members of a local theater production. I finished it a day late, but did get it finished.

I did get a chance tonight to take a look at your show on your site, and have to say I'm impressed! Nice work, although I didn't get to listen to it because I have my audio disabled at the moment trying to troubleshoot, but the photography is great!

Go Vols said:

LOL Slideshow and well said.

That is a lot of DVD what are your slide shows about? I just bought
proshow last week and made my first show. It is at
http://www.shawngrantsworld.com click on photos then slide show. It is on
east tennessee. I haven't burned any DVD yet but sure it will work.
Everything always works on my computer. It is a fun program.
--
Shawn Grant

Click to expand...