Digital wallet dud!

I had my digital wallet go dead at a wedding 3 weeks ago. The battery was finished, would not respond the next day to charging. Since the unit was 3 or 4 months old and had seen minimal use I contacted customer service at mindworks. I was told they had some faulty batteries and they would take my name & get back to me... 3 weeks later still no battery. So I call again & tech support tells me they dont have any batteries to send out right now & I should check with customer service which he transfers me to. Customer service is ticked with tech support for sending me back to him & tells me again that he will take my number & someone will get back to me. A few hours pass & I slow cook before I call those folks back & tell them that I may not get any satisfaction with them on the battery issue, but I certainly will pass along the info to every forum I know... They said they would call back!

It's ashame. I have defended the product these past few months on numerous occasions because it did its job. Why they could not provide a power source (AAs,etc) that is available to us is a real puzzle to me. As soon as I get the new battery from my equipment supplier, I will list this product on EBAY, but I would not recomend to ANYONE this product.To put it simply, those people at mindworks customer service dont give a damn about you.
Steve

I have to agree. This company sucks. The DW is a $500. paper weight. They said they would get back to me when their driver would not work with two Panasonic laptops I own. Never heard from them and none of their drivers have ever worked with Panasonic laptops even through an external USB hard drive made by another company works fine.

steve martin said:

I had my digital wallet go dead at a wedding 3 weeks ago. The
battery was finished, would not respond the next day to charging.
Since the unit was 3 or 4 months old and had seen minimal use I
contacted customer service at mindworks. I was told they had some
faulty batteries and they would take my name & get back to me... 3
weeks later still no battery. So I call again & tech support tells
me they dont have any batteries to send out right now & I should
check with customer service which he transfers me to. Customer
service is ticked with tech support for sending me back to him &
tells me again that he will take my number & someone will get back
to me. A few hours pass & I slow cook before I call those folks
back & tell them that I may not get any satisfaction with them on
the battery issue, but I certainly will pass along the info to
every forum I know... They said they would call back!
It's ashame. I have defended the product these past few months on
numerous occasions because it did its job. Why they could not
provide a power source (AAs,etc) that is available to us is a real
puzzle to me. As soon as I get the new battery from my equipment
supplier, I will list this product on EBAY, but I would not
recomend to ANYONE this product.To put it simply, those people at
mindworks customer service dont give a damn about you.
Steve

Click to expand...

thanks for sharing those experiences...i am in favor of not allowing companies to treat their customers with so little respect...it makes my decision to go with another solution a lot easier...screw them!

till

steve said:

steve martin said:

I had my digital wallet go dead at a wedding 3 weeks ago. The
battery was finished, would not respond the next day to charging.
Since the unit was 3 or 4 months old and had seen minimal use I
contacted customer service at mindworks. I was told they had some
faulty batteries and they would take my name & get back to me... 3
weeks later still no battery. So I call again & tech support tells
me they dont have any batteries to send out right now & I should
check with customer service which he transfers me to. Customer
service is ticked with tech support for sending me back to him &
tells me again that he will take my number & someone will get back
to me. A few hours pass & I slow cook before I call those folks
back & tell them that I may not get any satisfaction with them on
the battery issue, but I certainly will pass along the info to
every forum I know... They said they would call back!
It's ashame. I have defended the product these past few months on
numerous occasions because it did its job. Why they could not
provide a power source (AAs,etc) that is available to us is a real
puzzle to me. As soon as I get the new battery from my equipment
supplier, I will list this product on EBAY, but I would not
recomend to ANYONE this product.To put it simply, those people at
mindworks customer service dont give a damn about you.
Steve

Click to expand...

Click to expand...

Steve,

I feel your pain.

I have a similar horror story with Minds@Work tech/customer support. I bought the digital wallet last november in preparation for use with my brand new CP990, the first signs of trouble surfaced when I tried to install the drivers for Windows 2000. I was able to get it working once, but it seemed to last for only one day before refusing to allow access to the files via USB. I called Tech support not once for help but 6 times over the next 3 months. I kept being told I would be "called back" but I was always the one doing the calling back. I called again in february, resolved to get this $500 brick fixed. I was told by the tech. that if he couldn't figure out the software problem, he would authorize an RMA for a return of the device. After trying for over an hour to fix it ( which I was sure wouldn't work, since he tried everything the other techs. and I had tried over and over in the previous months) he told me he would authorize the RMA but couldn't sign it off until his manager came in ( who conveniently wasn't at work at the time) two more weeks passed with no word from [email protected] called back ..this time audibly aggitated ( that's nice talk for flaming angry) I made it known that I wanted the RMA and that I wouldn't leave the phone until I got it, I was assured that I would be called one more time by the tech. who told me he would get it done. True to his word, I recieved the RMA in email and returned the "defective" product. ( Insuring it for $500 of course in transit, hoping it would get lost along the way.) After 2 weeks I got a brand new one, which sits in its box here next to me never used. To add insult to injury, essentially the same week I got my replacement I read an article on dpreview that stated that Minds@Work was dropping the price on their digital wallets and adding more HDD capacity. So all of a sudden what I bought for $500 is now worth $300 ...great.

Steve,

I am new to EBAY selling but I am going to see if I can offload this brick there as well. I can use the money I get from the sale to get a trule quality Digital Wallet the Nixview.

DSL

steve martin said:

I had my digital wallet go dead at a wedding 3 weeks ago. The
battery was finished, would not respond the next day to charging.
Since the unit was 3 or 4 months old and had seen minimal use I
contacted customer service at mindworks. I was told they had some
faulty batteries and they would take my name & get back to me... 3
weeks later still no battery. So I call again & tech support tells
me they dont have any batteries to send out right now & I should
check with customer service which he transfers me to. Customer
service is ticked with tech support for sending me back to him &
tells me again that he will take my number & someone will get back
to me. A few hours pass & I slow cook before I call those folks
back & tell them that I may not get any satisfaction with them on
the battery issue, but I certainly will pass along the info to
every forum I know... They said they would call back!
It's ashame. I have defended the product these past few months on
numerous occasions because it did its job. Why they could not
provide a power source (AAs,etc) that is available to us is a real
puzzle to me. As soon as I get the new battery from my equipment
supplier, I will list this product on EBAY, but I would not
recomend to ANYONE this product.To put it simply, those people at
mindworks customer service dont give a damn about you.
Steve

Click to expand...

David SL said:

I am new to EBAY selling but I am going to see if I can offload
this brick there as well. I can use the money I get from the sale
to get a trule quality Digital Wallet the Nixview.

Click to expand...

You might want to check this out:

http://www.dpreview.com/forums/read.asp?forum=1000&page=1&message=1184220

I only just saw the above message. I have no experience with either product and am passing along the above link with "for whatever it's worth" in mind...

So you guys are going to SELL things that don't work to some poor slob on eBay. Will that person have the same opinion of you as you have of Minds@Work? That's like the mindset that says "I just sold my gas guzzler car and that's good for the environment." Well, no, the thing is still out there burning gas, it just ain't YOUR gas. And I'm not defending Minds@Work, but I am still enjoying my DW virtually problem-free.

Harlan said:

So you guys are going to SELL things that don't work to some poor
slob on eBay. Will that person have the same opinion of you as you
have of Minds@Work? That's like the mindset that says "I just sold
my gas guzzler car and that's good for the environment." Well, no,
the thing is still out there burning gas, it just ain't YOUR gas.
And I'm not defending Minds@Work, but I am still enjoying my DW
virtually problem-free.

Click to expand...

And I can only hope Harlan , that you continue to have no problem with your unit. If you should, you are not likely to find customer service from mindworks a positive experience.

Now that I think about it, I did email them with a legit question about CF format issues and never did hear back. Hmmmmm

Steve,

Thanks for the info I was going to buy one of those too..

I have one suggestion that may bring you a little satisfaction. Instead of just posting to the forums about the bad company and then selling your gear. Why don't you take it one step farther. Go to the BBB here is the link for the one that is in their hometown http://www.bbbsouthland.org/ and put in a formal complaint.

Not only does this put on a record somewhere that there is a complaint, if they happen to be a member of the BBB then they HAVE TO RESOLVE the issue. But even if they aren't it tends to get their attention a little more then an individual with a complaint.

Its funny but I remember a day when the customer was always right. Unfortunately with the growth of the internet and access to a new bounty of potential customers the same companies now are like "Oh you have a problem ahh take a number" that is until you sic a news service or some other watch dog type on them.

Give it a try and see I would love to know what happened.

Sincerely

Jay French

Jay said:

Steve,

Thanks for the info I was going to buy one of those too..

I have one suggestion that may bring you a little satisfaction.
Instead of just posting to the forums about the bad company and
then selling your gear. Why don't you take it one step farther. Go
to the BBB here is the link for the one that is in their hometown
http://www.bbbsouthland.org/ and put in a formal complaint.

Not only does this put on a record somewhere that there is a
complaint, if they happen to be a member of the BBB then they HAVE
TO RESOLVE the issue. But even if they aren't it tends to get their
attention a little more then an individual with a complaint.

Its funny but I remember a day when the customer was always right.
Unfortunately with the growth of the internet and access to a new
bounty of potential customers the same companies now are like "Oh
you have a problem ahh take a number" that is until you sic a news
service or some other watch dog type on them.

Give it a try and see I would love to know what happened.

Sincerely

Jay French

Click to expand...

Thanks Jay. I think thats a good idea. I will post the outcome.

Well, You wanna guess what I just recieved via fed-x? A new battery from mindworks. Never did get a call but the battery will more than do. I feel bad at the moment about my ranting. I would like to think that my postings on the forums had nothing to do with getting this battery next day air, and that mindworks stands behind their product like a good company should. You be the judge, and accept my apologies for the negativity. All the best.

steve martin said:

Jay said:

Steve,

Thanks for the info I was going to buy one of those too..

I have one suggestion that may bring you a little satisfaction.
Instead of just posting to the forums about the bad company and
then selling your gear. Why don't you take it one step farther. Go
to the BBB here is the link for the one that is in their hometown
http://www.bbbsouthland.org/ and put in a formal complaint.

Not only does this put on a record somewhere that there is a
complaint, if they happen to be a member of the BBB then they HAVE
TO RESOLVE the issue. But even if they aren't it tends to get their
attention a little more then an individual with a complaint.

Its funny but I remember a day when the customer was always right.
Unfortunately with the growth of the internet and access to a new
bounty of potential customers the same companies now are like "Oh
you have a problem ahh take a number" that is until you sic a news
service or some other watch dog type on them.

Give it a try and see I would love to know what happened.

Sincerely

Jay French

Click to expand...

Thanks Jay. I think thats a good idea. I will post the outcome.

Click to expand...