Consumer Reports no longer recommends Microsoft Surface devices: too unreliable
|Photo by Jared Brashier|
Yikes. Microsoft's Surface devices—particularly the versatile Surface Pro tablet computers—have become popular among photographers. But if you're considering taking the plunge on the new Surface Pro, you might want to consider this news from Consumer Reports. The respected car, appliance, and gadget tester just completed a survey of over 90,000 Surface owners, and what they found forced them to remove the 'Recommended' label from the Microsoft devices.
According to the report on CR, the breakage rate of Surface devices is 'significantly worse' than competing laptops and tablets. How much worse? According to its survey, CR says 25% of Surface owners will run into issues within the first 2 years of ownership. This finding applies to Surface Pro tablets, Surface Book laptops, and standard clamshell Surface laptops.
Common problems reported by survey participants include freezing, unexpectedly shutting down, and have issues with their touchscreens.
For its part, Microsoft disputes the report, claiming their own support numbers don't track with the CR survey. "We don’t believe these findings accurately reflect Surface owners’ true experiences or capture the performance and reliability improvements made with every Surface generation," said the company in a statement.
To read the full report, head over to Consumer Reports.
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