Google software update will address some Pixel 2 XL display issues
Google has responded to criticism over the Pixel 2 XL's 'dull' display colors, confirming that the company will release a software update in the coming weeks that adds a new saturated colors mode. With this mode, Pixel 2 XL owners will have the option of increasing the vividness of the screen so that it is comparable to the bright saturation found on some other OLED smartphone displays.
Criticism about the Pixel 2 XL's pOLED display arose shortly after the review units went out, with complaints including reports of dull colors, graininess, a strong blue tint and progressive desaturation when viewed at an angle and, in some cases, reports of display burn-in. Google's VP of Product Management Mario Queiroz addressed two of those issues, the burn-in and vividness, in a post on Google's forums.
Google is standing by its previous statement that the Pixel 2 XL's display was designed to show "a more natural and accurate rendition of colors." Queiroz points out that the phone does contain a feature to boost the display color by 10%, but if that's not enough to satisfy some users, they'll soon also have a new mode that provides "more saturated colors." This mode will arrive in a software update for both Pixel 2 handsets "in the next few weeks." We hope Google is able to do this while still offering color accuracy by honoring color profiles and rendering intents.
As for the burn-in issue, Queiroz stated in his forum post that Google began investigating the issue on October 22nd when it received the first user report about the potential problem. During its testing, Google found that the issue, which is officially called differential aging, is "in line with that of other premium smartphones" and won't impact how the phone is used on a daily basis. He also explained that Google uses software "to safeguard the user experience and maximize the life of the OLED display, and we’ll make ongoing software updates to optimize further."
Notably, no mention was made regarding the poor viewing angles of the 2 XL, which we suspect is a hardware issue that might be difficult to fix via a firmware update.
Finally, Google has announced that it is now providing Pixel 2 and Pixel 2 XL smartphones with a global 2-year warranty.
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