Sony has informed DPReview that it will be extending its Sony Imaging PRO Support platform for all members for an additional six months due to the ‘current global situation.’

No press release was issued, but in an email shared with DPReview (embedded below) via a spokesperson, Sony says PRO Support members will have an extra six months of service added free of charge, immediately and automatically. These services include dedicated U.S. Phone support, expedited repair turnaround time, repair loaners, evaluation loaners, camera maintenance and more.

Sony says its PRO Support members ‘are among [its] most loyal customers [and it wants] you to know how much [it] values you being a part of Sony’s Imaging family.’


Sony PRO Support extended by six months for customers due to global conditions

As a PRO Support member, you are among our most loyal customers and we want you to know how much we value you being part of Sony’s Imaging family.

With the current global situation, we are taking steps to ensure we are supporting all of our customers during these difficult times. For all Pro Support members like yourself, we are automatically extending membership for an additional 6 months, free of charge.

As a refresher, your ProSupport membership includes:
- Dedicate US Phone Support Experts
- Expedited Repair Turnaround Time
- Repair Loaners
- Evaluation Loaner
- Camera Maintenance
- Terms & Conditions for the program applies to
We are here to support you via phone or email:
M-F 7AM PST to 5PM PST. Saturday 7AM PST to 2PM PST.
Phone: 866-470-7669
Thank you again for your loyalty and support.
All the best,
Sony Imaging PRO Support