Apple launches service program for MacBooks affected by keyboard issues, offers free repairs
Apple has launched a new service program for select MacBook and MacBook Pros potentially affected by a keyboard issue that results in sticky, unresponsive keys and repeated characters when typing.
The service program comes after three separate class action lawsuits were filed against the Cupertino company for issues related to MacBook and MacBook Pro keyboards.
In a statement provided to 9to5Mac by an Apple spokesperson, the program 'covers a small percentage of keyboards in certain MacBook and MacBook Pro models which may exhibit one or more of the following behaviors: letters or characters that repeat unexpectedly or don’t appear when pressed or keys that feel “sticky” or aren’t responding in a consistent manner.'
If believe your MacBook or MacBook Pro is being affected by the above issues, the first step is to check whether or not your model is part of the service program. To do this, go into the Apple () menu in the upper-left-hand corner of your Mac and select 'About This Mac.' Below are the eligible models:
- MacBook (Retina, 12-inch, Early 2015)
- MacBook (Retina, 12-inch, Early 2016)
- MacBook (Retina, 12-inch, 2017)
- MacBook Pro (13-inch, 2016, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Two Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2016, Four Thunderbolt 3 Ports)
- MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)
- MacBook Pro (15-inch, 2016)
- MacBook Pro (15-inch, 2017)
If your MacBook or MacBook Pro is one of the above models and is experiencing keyboard issues, the next step is to set up the repair process. You can have the repair done at an Apple authorized service provider, make an appointment at an Apple retail store, or mail in your computer to Apple's repair center.
Before any repairs are made, Apple will verify whether anything needs to be fixed. If it does, Apple will 'service [the] eligible MacBook and MacBook Pro keyboards, free of charge.' The repairs will consist of either replacing the affected keys or potentially replacing the keyboard as a whole if required.
You can find more details on how to get your device repaired by going to Apple's documentation page detailing the service program.
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